eWalletXpress: No Longer Open for New Registrants

[Glunn11]

Well, I referred a(n) (American) friend to 3Dice and she was wondering how she could make a deposit. I was about to refer her to eWalletXpress, but lo and behold:

One more deposit option down the crapper!
(Thankfully, 3Dice got her a QuickTender account up and running )

ETA: I just realized the thread title could appear misleading. If I could have a mod change it to "American Registrants" that would be great. Sorry!

 

[felicie]

You're in America the Beautiful so you're good. Thanks for the heads up.

 

[XOXOXOXOXOX]

the funny thing is that they don't allow Canadians to deposit for months already:


Please be advised that due to current technical issues we are experiencing, deposits into Canadian wallet accounts are temporarily out of service.

We apologize for any inconvenience and we will notify you as soon as service is restored.

 

[Smokeycasino]

UseMyWallet/QT

Been saying this to all weekend?

Information
Due to technical issues, ACH is currently unavailable until further notice. You will be notified once ACH is back online. Meanwhile, please consider using our alternate deposit options.

FYI
I don't use CC to deposit, just echecks/ACH.

 

[felicie]

the funny thing is that they don't allow Canadians to deposit for months already:


Please be advised that due to current technical issues we are experiencing, deposits into Canadian wallet accounts are temporarily out of service.

We apologize for any inconvenience and we will notify you as soon as service is restored.

For MONTHS? what the heck is going on there? a technical issue for months. Who can use them then?

 

[felicie]

UseMyWallet/QT

Been saying this to all weekend?

Information
Due to technical issues, ACH is currently unavailable until further notice. You will be notified once ACH is back online. Meanwhile, please consider using our alternate deposit options.

FYI
I don't use CC to deposit, just echecks/ACH.

Try a prepaid, who knows maybe we're switching back to those again. LOL

 

[Smokeycasino]

Wow, they took out the ACH as a deposit method.


I had too reverse a withdraw until I can be sure that UMW/EWX can send to my bank account!
It will be safe in my casino account lol

 

[skiny]

For MONTHS? what the heck is going on there? a technical issue for months. Who can use them then?

Many, many months. Maybe over a year. I know I closed my account there last winter after months of not being able to deposit. (I'm Canadian.) I ditched them and went with Moneybookers.

They told me for months and months that they were having technical difficulties.

I don't think they ever gave anyone the real reason why.

 

[ksech]

I just checked my QT account, ACH is still showing as a deposit option. Didn't try it though to see if it worked.

 

[Nifty29]

(I'm Canadian.)

I thought I recognised the accent.....

 

[cheetahwind]

My guess there little network of processors or main bank got shut down. So in other words, they've just now decided instead of trying to open another bank account they'll just cease all operations. Plus do you blame em? With probably all the bounced checks from fraudsters, and people just plain not being honest. Do you blame em for pulling out of the ewallet market?
Now this could just be temporary until another us processor decides to open up to doing ACH's in the US Market, but I'm going to guess probably not. Whomever the current processor was got too saucy in my opinion and probably opened themselves to many eWallets. Therefore exposing themselves to more people than they would have been just sticking to one wallet. So probably either the bank or the feds got wind of what was going on. Then probably decided it was time to shut this processor down.
In my opinion the fees were too steep anyways. It was just a bad deal as it stood. So anyways for those of you who did enjoy EWX, I hope they re-open in the future. Cause man they were in this for the long haul.

 

[rockycatt]

i just logged on it opened my banking page then i went to live help asked if oi was affected by the notice on the right of my banking Page they said all are but please try back tomorrow

i think there doing a up date [changing processor's or something ] cause other wise the banking page wouldn't open to the history info and all

 

[alfred666]

has anybody used eWalletXpress successfully since last night (Nov 15)?

 

[mwhitak2]

I was using QT but someone mentioned eWalletXpress charging lower fees so I decided to sign-up. This was about a month ago and it let me go through the sign-up process. They put a hold on the account and support told me that I needed to send in verifying documentation. I did so and received an email that my account had been verified and was ready for use.

The VERY NEXT DAY I received another email informing me that eWalletXpress did not support customers from the USA and my account had been closed. I found it very odd that the site let me sign-up and support requested documentation and then verified the account without ever mentioning this fact. I suppose this could have been during the transition phase and I got caught in between.

 

[jas2587]

I recieved a email last week from them that since I hadnt used my account in a while maybe 6 months that they was closing it for me
lol I think I had like $5 in there

so if 100 USA players have $5 in their account an they close them thats a $500 profit ...hmmmm...........


Just Sayin......

Cindy

 

[LHofsdal]

I just noticed that some casinos do not have ewalletxpress as a funding option anymore. I have alot of money in my account at this point from my win at LuckyRed, I am starting to get a little nervous.

When you go to live help, everyone has a different story. I will try back tomorrow and see what story they tell me then.

LH

 

[all4greed]

I have $1,800+ sitting in EWE plus I'm owed a withdrawal of comps from Tropica.

 

[jelsmith]

I would start dumping the funds out by bank wire or however they do it....cause when they close up shop I have a feeling nobody will be seeing their $$$

 

[rjb]

If you have any money in your ewallet express account it is now stuck.I just tried to make a withdrawl and they told me i couldnt untill they fix thier software glitch.I asked them when that would be and they have no idea.

 

[jelsmith]

That really doesnt sound good.

 

[vinylweatherman]

Remember Neteller, and their "technical glitches" that prevented US customers from withdrawing their money, and they had ALREADY shut down all methods of depositing the funds back to casinos.

This looks very similar. NO company has a technical problem of THIS magnitude and stays in business. Effectively, they cannot "sell services" because NO customers can fund their accounts. They are surviving on what is already there, and being "churned" back & forth between eWallet and Casino. Long term, this will be decreasing as the house gradually eats away at the overall level of funds, even though individual players may have won.

If you can get your money into an accredited casino, do it now, and THEN figure out how to get it out another way. Where casinos say you MUST withdraw back to eWalletXpress, just sit tight, and let them know that eWalletXpress has shut down ALL methods of depositing fresh funds for EVERYONE, and most methods of withdrawal, leaving you worried that your money will simply disappear when eWalletXpress pulls out.

Casinos want you to play, so they will soon seek to break the deadlock and try to find another viable method to pay out. They may ask that the money is wagered at least 1x, but this is STILL going to be a better option than have it frozen indefinitely if eWalletXpress' "technical problems" worsen.

Casinos removing eWalletXpress is a sign that THEY have concerns too, perhaps of incoming deposits turning "bad" on them if eWalletXpress fails to "clear" the funds.

I understand that ONLY Canadians and Americans were able to use eWalletXpress, so if BOTH countries' customers have been unable to deposit for some while, how on earth can they remain in business. They have to keep making money at the same levels as before, so NEED customers to have the ability to feed money into their accounts.

Neteller recently had a global "incident" lasting 3 DAYS, and it cost them quite a bit in lost trust, and they went frantic trying to reassure customers and fix things. eWalletXpress have been "down" in regards to deposits for MONTHS, but where is the "frantic urgency" on their part to fix things and keep operating. It is far more likely that they ARE simply "clearing house" and intend to pull out altogether. They may be banking on the fact that customers will eventually lose their funds at the casinos, so there will be no issues left when they eventually pull out.

Alternatively, they may simply pull out of online gambling, and run a smaller operation for non-gambling related payments. This will NOT require them to keep the EXISTING customers happy, in fact, they would be better off without them because they will be trying to find ways to sneak gambling transactions past their "security", just as is happening with pre-paid cards.

 

[LHofsdal]

On another forum they are saying they heard through the grape vine that the DOJ has seized there funds. I hope not, I have alot of money in my account, I am really nervous now. Here is the chat that I had with them this morning:

Lori: Hello, I am wondering if I am going to be able to withdraw the rest of my money from my account before you close the doors to the US market, and when the deposits from merchants that were sent 2 days ago are going to reach my account

Welcome Lori! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.

You are now speaking with John-Henry of Customer Service.

John-Henry: Hello.
We are very sorry, depositing and payouts are down. It's a technical issue on our end and we do not know when it will be restored. It is being fixed so keep an eye on your account, sign in and check hourly as your account will be updated with messages should anything change. Please note that the bonus option is not an option for you as a means of compensation while the service is down. It can only be used by those who have gotten an email stating they qualify for it. We do not know when the service will be fixed so as advised, keep referring back to your eWalletXpress account to see if the depositing option is available.

Lori: Hello John-Henry, that is fine, but I just read where the DOJ has seized your funds, should I be worried

John-Henry: No, we hope to have it resolved as soon as possible.

Lori: Okay I will keep checking back thank you

LH

 

[NASHVEGAS]

On another forum they are saying they heard through the grape vine that the DOJ has seized there funds.

Hi Lori,
I believe we were posting about the above or somewhat similar subject at the same ~ time. I chose to start a new thread (rather than post in this thread) though as I thought the subject matter deserved a different thread title than the title of this thread to avoid confusion and aid those whom may search CM or via web searches.

The new thread as mentioned above:
https://www.casinomeister.com/forum...dged-web-reports-shut-seized-by-us-gov.41100/

 

[LHofsdal]

Thanks Nash, I will take a look now.

LH

 

[Luckylizzy]

It looks like the news is true about eWalletXpress. A mass email was sent out to their US customers saying, "We regret to inform you that we are no longer able to continue service at this time due to a federal warrant issued to seize our funds"

I don't know but it looks like players who used this ewallet may not see their money for a while.

 

[LHofsdal]

They sent that message out customers or casinos? Because I never got it.

LH

 

[Luckylizzy]

I am not sure but I'm going to go find out for your right now.

 

[Luckylizzy]

All right, well I tried to find out as much information as I could but it appears that they have not actually sent out an email to everyone yet. At least that is what the customer service rep told me during the live chat. He wouldn't give me any information and simply said that they were having "technical difficulties"

Elizabeth: Did you send an email to your US players about no longer accepting them?

You are now speaking with John-Henry of Customer Service.

John-Henry: Hello.
Please be advised that our service is temporarily unavailable. Right now we are unable to provide a timeframe in which this issue is expected to be resolved by, however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patience during this time, and would like to apologize for any inconvenience.

Elizabeth: Is that the email?

John-Henry: No, we did not send an e-mail to everyone yet.
John-Henry: Thats just what is going on, I thought you were asking.
Elizabeth: Oh ok yes I was. I've just heard around and some people claim to have received emails.

Elizabeth: I just wanted to see if it was true and what the email said.

Elizabeth: Do you know when we will be able to withdraw our funds?

John-Henry: Well, I've been sending e-mails like that to the people who asked about it in an e-mail.
Elizabeth: Is there any more information you can give me?

John-Henry: We hope to have it resolved as soon as possible, sorry.
Elizabeth: Is it true funds were seized or it that just a rumor?

John-Henry: We are just having technical difficulties.
Elizabeth: So all those things about being shut down by US authorities is not true?

Elizabeth: I am just trying to find the truth about the situation. There are a lot of people talking.

John-Henry:
.
Please be advised that our service is temporarily unavailable. Right now we are unable to provide a timeframe in which this issue is expected to be resolved by, however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patience during this time, and would like to apologize for any inconvenience.

John-Henry: Have a good day.

John-Henry: The chat session is now ending. If you need further assistance you can contact customer support by phone at 1-888-989-0071 or by email at [email protected]. Thank you for choosing EwalletXpress and enjoy the rest of your day.

Your party has left this session.

I kind of feel like he hung up on me sort of speak. Oh well.

 

[NASHVEGAS]

It looks like the news is true about eWalletXpress. A mass email was sent out to their US customers saying, "We regret to inform you that we are no longer able to continue service at this time due to a federal warrant issued to seize our funds"

I don't know but it looks like players who used this ewallet may not see their money for a while.

They sent that message out customers or casinos? Because I never got it.

LH

I am not sure but I'm going to go find out for your right now.

Lori and Liz,

Per all the alledged available information that I have viewed at present, Bingowire.Com was the original source (on November 16, 2010) of the above quote that Liz aka Lucky Lizzy has reposted on the forum today. FTR, I have no idea of Bingowire.Com's source and/or to the validity of the subject quote/statement referenced both above and again below.

That said, as per Bingowire.Com's 11-16-2010 report that is quoted in part above and in full below, the report implies/states that EWX sent an expressed message to merchants (aka the casinos) only as Lhofsdal aka Lori inquires about above. To my knowledge, and contrary to Lucky Liz's post #25 above, there has been no mass email sent out by EWX to their US customers stating the same subject quote referenced both above and again below.

You do not have permission to view link Log in or register now.

US bingo players lose another funding option.
November 16, 2010 | by admin | posted in Bingo News

US online bingo players are facing another difficult time as it seems one of their last available funding options has left the US market.

Popular online payment processor, ewalletXpress which was only one of a few payment options available to US based bingo players has stopped processing transactions for its US customers.

A message sent out to merchants stated that:

“We regret to inform you that we are no longer able to continue service at this time due to a federal warrant issued to seize our funds…..”

With ewalletXpress no longer a funding option for US based bingo players, the question arises as to what will bingo sites targeting US players do?

We will follow this story closely and keep you informed.

 

[LHofsdal]

I sent this e-mail to EWX today:

To Whom it May Concern:

After reading everything that is being posted on internet, I am writing to find out the truth. I know the site reports "technical difficuties" but many have been posting about an e-mail that was sent to merchants stating that the US Government has seized your accounts. I am growing more and more worried everyday. I have alot of money in my account and money in "limbo" (for lack of a better word), from merchants that paid me on 11/15, 11/16 and 11/17 that are still not showing up in my account.

It has been said that EwalletXpress has pulled out of the US Market. I am in the US and have lots of money in my account. I would like to know when I am going to be able to clean out my account since you will no longer be able to provide service to me. My account number is:*snip*. Can you please provide me some information on how and when I am going to be able to get my money. Having "Technical Difficulties" for almost a week now is scaring me even more.

This is the reply I was sent:

Dear Valued Customer,

Please be advised that our service is temporarily unavailable. Right now we areunable to provide a timeframe that this issue is expected to be resolved by,however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patienceduring this time, and would like to apologize for any inconvenience.

Thank you, Customer Service Department

They are sticking to their story as it is all "Technical Difficulties"

LH

 

[all4greed]

First of all, the two threads about EWE should be combined. No reason to go back and forth.

Seems like EWE are just going to send out generic emails and canned live chat responses at this point. You could try to contact a manager or some other higher up authority.

Thanks for the updates.

 

[Luckylizzy]

Has anyone heard anything more or received an email explaining what is going on in more detail? Also sorry if I gave the wrong info earlier about the mass email to players. I should have checked into it before posting.

 

[felicie]

No sweat luckylizzy, it's hard to know what the heck is really going on.

 

[ksech]

I received this email from 1casino (not even a member there)....

Ewalletexpress Update
As you’ve probably heard, EwalletXpress is no longer a deposit option. Fortunately, we have another great option for you -- SBN Credit.
to use it just go into the lobby and click on the live chat and they can help you. It’s really easy and you get funds in your account right away.
If you have any questions please don’t hesitate to contact us.

This is the ONLY casino I have received this from. (I've never heard of SBN Credit, is this a new ewallet that has popped up?

 

[reda]

i just got the same email. im not a member of this casino either. you do have to contact suport to make a deposit but im not sure what type of transaction it is.

 

[jelsmith]

I got those emails last week from casino1 and another from some bingo place and i have no accounts at either of them....I fear these fly by night prcessors are gonna be popping up and absconding with player money.

 

[machine2two]

ewx and echeck

Many, many months. Maybe over a year. I know I closed my account there last winter after months of not being able to deposit. (I'm Canadian.) I ditched them and went with Moneybookers.

They told me for months and months that they were having technical difficulties.

I don't think they ever gave anyone the real reason why.

If we didnt already have a God we would invent another one.
I am trying to deposit casino winnings to ewx. No luck yet. I am using echeck which has worked after some bugs solved. The law in 2006,passed in 2009 affects all money transfers for gambling.

 

[ksech]

If we didnt already have a God we would invent another one.
I am trying to deposit casino winnings to ewx. No luck yet. I am using echeck which has worked after some bugs solved. The law in 2006,passed in 2009 affects all money transfers for gambling.

You may want to check out this thread...

https://www.casinomeister.com/forum...dged-web-reports-shut-seized-by-us-gov.41100/

It's a lot of reading, but there is some really good input.

And welcome to the forum!

 

[LHofsdal]

My chat on 11/25 with ewalletxpress

So I decided to give live chat another ring, got me nowhere but here is the chat, Trevi the CSR didn't answer the important question on if it is actually a seizure but here it is anyway:

Lori: Now that the word is out your not having technical difficulties and the US gov has seized your accounts, any suggestions on how I can get my out of my account

You are now speaking with Trevi of Customer Service.

Trevi: Hello

Lori: Hello Trevi Can you give me an honest answer here

Trevi: The entire eWalletXpress service is down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds. We do not know when it will be operational. We have not been updated and we currently have no additional information. We realize this is an inconvenience, however, no one has updated Customer Service and unfortunately we cannot assist at this time. We appreciate your patience, and advise to check for an update tomorrow.

Trevi: Once the system has been fixed you will be able to use your account.

Lori: can you tell me when that will be it has been almost 2 weeks now

Lori: Ewalletxpress had sent out an e-mail to your merchants stating the seizure of funds, that e-mail has been posted on the forums and blogs, why was that e-mail sent to only merchants and not customers?

Trevi: Customer service has only been advised that its a technical issue.

Lori: I see, who can I call tomorrow and speak with to get some answers

Lori: I also have 2 merchant payouts that were done on 11/15 and are still not showing up in my account any idea when they will be posted to my account

Trevi: There is no estimated time when the system will be fixed. It’s an ongoing issue that we are trying to resolve.

Trevi: You can contact you merchants and have them cancel the pendind payout.

Lori: Both Merchants have said that the funds were deposited into your accounts and that you have received them

Trevi: The entire eWalletXpress service was down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds.

Trevi: We cannot process payouts for the reason above

Lori: So you do have the funds then and I can't see them because the service is down?

Trevi: We cannot process payouts because the system was down

Lori: Trevi, please give me the name of the person to call tomorrow. On 11/12I called in to have a withdrawal made and at that time the service was up and running, I still don't have my withdrawl are you going to tell me that now that withdrawl is not going to be processed either, even though it was made before the seizure

Trevi: If you need more information you can contact a supervisors. If you wish to speak to once you call us at 1-888-989-0071 Monday to Friday between 9am to 4pm eastern time.

Trevi: Thank you for contacting our office. Is there anything else I may assist you with?

Lori: No, that is all thanks

Now I have 2 withdrawals from Club World group, one for a grand and one for 180 and one from Inet for 150. I will e-mail them and give them a copy of the chat and see if they can infact reverse it, seeing as the service down at the time. This is the second time I was told this, once on the phone and now in this chat.

I will let everyone know how things work out.

LH

 

[Kotsy1]

The saddest part about all this is that none of the reputable casinos have notified any of us. Some are even telling that it's still an option for withdrawal and deposits.

Time for them to "man up".

You want to keep your USA players? Then come straight forward and let us know. If you haven't been informed by the processor, then shame on you for not following what has been happening.

All you accredited Casino's out there owe it to your faithful and loyal USA players to let us know what's going on. You generously take our money in a blink, now find a way for us to get it back

 

[LHofsdal]

I agree Kosty, I even tried to point out in my caonversation with Trevi, that its basically a fact that it has been seized, noticed he just ignored it.

Now to give credit where credit is due, Slotastic casino was the only one to tell me that my withdrawal was returned to my account because EwalletXpress was down and asked me to withdraw it another way. Big Thumbs Up to them, I will stay with this casino because of that.

LH

 

[canadian57]

ewallets rude period

Many, many months. Maybe over a year. I know I closed my account there last winter after months of not being able to deposit. (I'm Canadian.) I ditched them and went with Moneybookers.

They told me for months and months that they were having technical difficulties.

I don't think they ever gave anyone the real reason why.

I jsut talked with them and asked for my money, with these So called technical difficulties who knows when i might get my money i was told, i dont get why they can just write me a check like they always have, honestly this scares me, i have over $1000 in ewallet. (talking to them is like talking to a wall, all they do is repeat we are having technical difficulties, they do remind you about the 10% they take - can't wait to be rid of them.

 

[LHofsdal]

Don't hold your breath, I have over 10 grand in my account from a big RJP win back in October. I requested a withdrawal on 11/12, and I still have not received it. I posted this chat in another thread, but notice how "Trevi" skirted around answering the statements I made about being seized by the US Gov.

Lori: Now that the word is out your not having technical difficulties and the US gov has seized your accounts, any suggestions on how I can get my out of my account

You are now speaking with Trevi of Customer Service.

Trevi: Hello

Lori: Hello Trevi Can you give me an honest answer here

Trevi: The entire eWalletXpress service is down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds. We do not know when it will be operational. We have not been updated and we currently have no additional information. We realize this is an inconvenience, however, no one has updated Customer Service and unfortunately we cannot assist at this time. We appreciate your patience, and advise to check for an update tomorrow.

Trevi: Once the system has been fixed you will be able to use your account.

Lori: can you tell me when that will be it has been almost 2 weeks now

Lori: Ewalletxpress had sent out an e-mail to your merchants stating the seizure of funds, that e-mail has been posted on the forums and blogs, why was that e-mail sent to only merchants and customers?

Trevi: Customer service has only been advised that its a technical issue.

Lori: I see, who can I call tomorrow and speak with to get some answers

Lori: I also have 2 merchant payouts that were done on 11/15 and are still not showing up in my account any idea when they will be posted to my account

Trevi: There is no estimated time when the system will be fixed. It’s an ongoing issue that we are trying to resolve.

Trevi: You can contact you merchants and have them cancel the pendind payout.

Lori: Both Merchants have said that the funds were deposited into your accounts and that you have received them

Trevi: The entire eWalletXpress service was down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds.

Trevi: We cannot process payouts for the reason above

Lori: So you do have the funds then and I can't see them because the service is down?

Trevi: We cannot process payouts because the system was down

Lori: Trevi, please give me the name of the person to call tomorrow. On 11/12I called in to have a withdrawal made and at that time the service was up and running, I still don't have my withdrawl are you going to tell me that now that withdrawl is not going to be processed either, even though it was made before the seizure

Trevi: If you need more information you can contact a supervisors. If you wish to speak to once you call us at 1-888-989-0071 Monday to Friday between 9am to 4pm eastern time.

Trevi: Thank you for contacting our office. Is there anything else I may assist you with?

Lori: No, that is all thanks

So as you can see, they (the CSR) in my opinion are ready from a script. If they were having such "technical difficulties" as they claim, I don't think you would even be able to log into your account or go through your history. I could be wrong, but that is the way I see it.

When I called the number yesterday I was on hold for 37 minutes then got disconnected. When I called back. I got a recording. Go Figure.....

LH

 

[all4greed]

It's clear that they have had their answers put on shortcut keys. It never varies from chat to chat.

Has anyone tried to talk to a manager?

 

[LHofsdal]

I just got of the phone with a manager with EWX. She read from the same script the regular CSR read from. When I asked about the postings on the net about being seized, she said she will not comment on rumors. When I asked why the e-mail was sent to merchants stating that they had been seized and not to their customers again she will not comment on rumors. I said even though those rumors have been confirmed by your merchants, she again stated she would not comment on rumors.

I asked about my withdrawals that were processed on 11/15 and 11/16 and 11/17 gave her the tracking numbers I had, because these were not showing up in my account. She said they don't have them, there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts. So now I am out another 1400 dollars, because from all the casinos I contacted they have all stated that they processed my withdrawal and it left their account. And they do have confirmations numbers.

I requested a withdrawal on 11/12 and would like to know the status of that withdrawal. She did acknowledge that was in the system however it is delayed. She then told me that they have so many withdrawal requests in the system that when they can start processing the withdrawals they will send out an e-mail. I asked when these so called technical difficulties would be resolved she said there was no time frame to be given. I was so disgusted at this point I said, So, your telling me when you reach a settlement with the government, I will get my money. Great, could be years. Thanks for no help and have a good day." Then I just hung up.

Just wish they would come clean. Now it is just a waiting game.

LH

 

[vinylweatherman]

I just got of the phone with a manager with EWX. She read from the same script the regular CSR read from. When I asked about the postings on the net about being seized, she said she will not comment on rumors. When I asked why the e-mail was sent to merchants stating that they had been seized and not to their customers again she will not comment on rumors. I said even though those rumors have been confirmed by your merchants, she again stated she would not comment on rumors.

I asked about my withdrawals that were processed on 11/15 and 11/16 and 11/17 gave her the tracking numbers I had, because these were not showing up in my account. She said they don't have them, there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts. So now I am out another 1400 dollars, because from all the casinos I contacted they have all stated that they processed my withdrawal and it left their account. And they do have confirmations numbers.

I requested a withdrawal on 11/12 and would like to know the status of that withdrawal. She did acknowledge that was in the system however it is delayed. She then told me that they have so many withdrawal requests in the system that when they can start processing the withdrawals they will send out an e-mail. I asked when these so called technical difficulties would be resolved she said there was no time frame to be given. I was so disgusted at this point I said, So, your telling me when you reach a settlement with the government, I will get my money. Great, could be years. Thanks for no help and have a good day." Then I just hung up.

Just wish they would come clean. Now it is just a waiting game.

LH

Don't the CASINOS realise that EWX is repeatedly DROPPING THEM IN THE S*** with statements like this

there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts

Merchants are cooperating with the lies of EWX, so LEAN ON THEM HARD. Tell them that you accept the statements from EWX as the GOSPEL TRUTH, and that you are holding the casino 100% responsible for getting on and "refresh their accounts" so that your money can be placed back in the casino, and withdrawn another way.

ONLY let a merchant off the hook when they issue IN WRITING a formal statement that the money really has been "seized", and that EWX are lying.

It is clear now that EWX will NOT be able to fix these "technical issues" without "help" from an outside contractor "the DoJ". Pursue any possible recovery through the banks. Since there is NO "official" statement of the seizure, this is still a normal "civil dispute" involving a "merchant" that has simply "done a runner" with your money, and is telling a pack of lies to buy time for them to move the money beyond the reach of the banks.