Casino Complaint Everymatrix

Owen Kinsella

Dormant account
Joined
Oct 19, 2015
Location
Scotland
I am a new poster and another victim of Everymatrix. I opened an account with Favourit.com recently. Lost a few deposits initially but then had better luck and started to win money. My balance was sitting at £195 with a winning bet still to settle that would have taken my balance to £440 (£200 profit). Before this bet was settled however, I couldn't log in and had my account suspended. An email subsequently followed informing me of a previous self exclusion with Noxwin.com and their right to forfeit winnings.

After being thrown from pillar to post, I was eventually emailed saying the full balance would be returned for the full amount of £195. They decided to suspend and forfeit my winning bet before it was settled! The £195 doesn't cover my deposits of £245. They are just making it up as they go along.

Although this has been posted several times and sounds like the same old, it was clear in my case that Everymatrix were actively monitoring my profit/loss margin before deciding to take action. They are purposely allowing gamblers to deposit money without any intention of paying out. Absolutely scandalous! It's simply theft.

Anyway, I noticed I had another account several months ago with Beanbagsports which comes lol after my alleged self exclusion with Noxwin. I have a £300 loss on that page. Would the Everymatrix rep on here help me to claim this back please? After all, I am supposed to be banned from ALL your websites
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I am a new poster and another victim of Everymatrix. I opened an account with Favourit.com recently. Lost a few deposits initially but then had better luck and started to win money. My balance was sitting at £195 with a winning bet still to settle that would have taken my balance to £440 (£200 profit). Before this bet was settled however, I couldn't log in and had my account suspended. An email subsequently followed informing me of a previous self exclusion with Noxwin.com and their right to forfeit winnings.

After being thrown from pillar to post, I was eventually emailed saying the full balance would be returned for the full amount of £195. They decided to suspend and forfeit my winning bet before it was settled! The £195 doesn't cover my deposits of £245. They are just making it up as they go along.

Although this has been posted several times and sounds like the same old, it was clear in my case that Everymatrix were actively monitoring my profit/loss margin before deciding to take action. They are purposely allowing gamblers to deposit money without any intention of paying out. Absolutely scandalous! It's simply theft.

Anyway, I noticed I had another account several months ago with Beanbagsports which comes lol after my alleged self exclusion with Noxwin. I have a £300 loss on that page. Would the Everymatrix rep on here help me to claim this back please? After all, I am supposed to be banned from ALL your websites

I see you suspect that these sites EM are deliberately orchestrating their spotting of alleged rule-breaching accounts so as to benefit themselves.
They will always live under this cloud until they start spotting these accounts at registration like any decent casino will, so as not to create these sort of situations.

They paid you the cheapest option. If your balance had been in excess of your total deposits, you'd of course have got the deposits back - which under the UKGC license they should give you anyway - bets void, account neutralized.

I am very close to start using the 'R' word in relation to EM and their casinos. These goings-on need reporting to the UKGC. It's happening far to much, they are a big group and can easily share registration data and pre-empt problems like yours. I have to be honest here and say I suspect this activity IS deliberate and they choose exactly when it's 'convenient' for them to notice. If I am wrong and my cynicism misplaced, then their systems are not fit for purpose. Either one or the other, but definitely one.
 

Owen Kinsella

Dormant account
Joined
Oct 19, 2015
Location
Scotland
I see you suspect that these sites EM are deliberately orchestrating their spotting of alleged rule-breaching accounts so as to benefit themselves.
They will always live under this cloud until they start spotting these accounts at registration like any decent casino will, so as not to create these sort of situations.

They paid you the cheapest option. If your balance had been in excess of your total deposits, you'd of course have got the deposits back - which under the UKGC license they should give you anyway - bets void, account neutralized.

I am very close to start using the 'R' word in relation to EM and their casinos. These goings-on need reporting to the UKGC. It's happening far to much, they are a big group and can easily share registration data and pre-empt problems like yours. I have to be honest here and say I suspect this activity IS deliberate and they choose exactly when it's 'convenient' for them to notice. If I am wrong and my cynicism misplaced, then their systems are not fit for purpose. Either one or the other, but definitely one.

I registered the account 6 weeks ago and deposited for the first time a few days ago. The account has been active for this time and they failed to suspend until the moment I made money and before this was even settled on their own site! As I say, they haven't even returned all of my deposits so hopefully with a few more strongly worded emails I will receive the remaining £55.

Although my sums of money do not compare in significance to others on here, my experience adds to that of others who suspect foul play from Everymatrix. I notice there hasn't been one poster who has had their account suspended and deposits returned unprompted whilst several who have turned a profit have had winnings immediately forfeited.
 
Top