sheikdjibouti
Dormant account
- Joined
- Oct 26, 2009
- Location
- UK
Hi all - this is my first post so be gentle!
Firstly, I apologise for the length of this post, but it's important to get the facts straight . . .
Last Sunday evening, I decided to have a go at online slots on Bet365 (I know, mugs game!). I didn't want to spend too much so credited my account with 15. After playing a couple of other games with no return, I was looking at the Bet365 homepage, deciding what to play next. On the games homepage, it shows the 3 most recent big winners and I noticed that all three had won over 1000 on the Wheel of Fortune (Hollywood Edition) slot, so I decided to have a go at that.
Having not really played the game before, I wasn't aware that the bonus game jackpots were vastly over-inflated from normal(1000 lower, 1500 middle, 2000 top), but assumed it was some kind of tempter to get you hooked . . . I didn't think I'd actually win them in a month of Sundays (that's how it normally goes, right?).
After playing for a short time (50p a spin for 5 win lines), the three bonus symbols came in and I was taken to the bonus game. I nearly fell off my chair when I won the bonus jackpot (I think it was the 1000 the first time)!!!! After winning the jackpot, the three jackpot amounts in the game reset themselves to 10, 7.50 and 5 . . . how lucky had I been?!?!?
So with 1000 credited to my game account, I decided to "withdraw" 700 to my bank account and use the 300 as a slush fund to see if I could win any more either at Wheel of Fortune or other games in the Casino. I go back to Wheel of Fortune and immediately notice that the bonus jackpots were back up to 2000, 1500 and 1000. Over the course of the next few hours (I must've played from 9pm until about 3am!!!), I won the jackpot at Wheel of Fortune several more times (often played with much higher stakes). I really can't remember how many times in total (currently no way of checking), but in total I "withdrew" 4100 and still had about 6400 in my game account!! - the stuff dreams are made of!!
I also played several other slots, roulette, blackjack, virtual dogs and hi-low gambler and possibly other games during the course of the evening, but I don't know if I was particularly up or down on any of those . . . despite some really quite stupidly big bets (up to 1000 on hi-low gambler!) Of course, the chances are I was very much down on the other games, but it didn't matter as I'd won so much on Wheel of Fortune. It was hard to tell for the following reason.
I called it a night, but was up first thing the next day to check I hadn't dreamt it up . . . lo and behold, my account had been suspended and also the Wheel of Fortune game was unavailable. I called Customer Service to find out what is going on and they tell my my account is suspended and someone from the investigation team will be in contact shortly.
Naturally I start to search the internet and the bet 365 website for more information about account suspension, but there wasn't a great deal to be found. I read the Bet365 terms and conditions on suspension . . did they think I was a computer whizz who'd hacked in trying to defraud them??
Having waited and worried all day, I finally receive the following email from Bet365 customer service:
Please be advised your bet365 account has been temporarily suspended following a review of the game play on your account.
An error within the Wheel of Fortune game has led to an overpayment of the
returns in respect of this game.
May I draw your attention to the bet365 terms and conditions.
All winnings will be credited to the customer account. Any funds/winnings
credited to an account in error are not available for use, and bet365 reserves
the right to void any transactions involving such funds, either at the time or
retrospectively.
To resolve this matter all funds contributed to this overpayment will be
removed, as such your balance will reflect the true game play payouts of your
activity.
Once the adjustments are completed your account will be reactivated.
As I suspected, the Wheel of Fortune game had gone wrong and I hadn't won the 000's I'd hoped for
But the bit in that email that really worries me is this: all funds contributed to this overpayment will be removed, as such your balance will reflect the true game play payouts of your activity.
As I played several other games that night and probably lost several hundred/thousands pounds on them (because they weren't broken and the house always wins eventually). My concern is that Bet365 will try to recoup these losses and make out that I actually OWE them money from the losing these other games.
Surely they can't do that . . .can they??? - I mean I would have never have played all the other games if my game account balance hadn't been so vastly over-inflated in the first place. I guess it could be argued that if the losses from the other games are genuine then the winnings from the Wheel of Fortune game that generated the funds to support those losses are equally genuine . . . . . I have asked Bet365 to clarify what they mean - ie are all the overpaid games voided and all the other games played with those overpayments equally voided?
any thoughts? (if you're still awake out there!!)
Firstly, I apologise for the length of this post, but it's important to get the facts straight . . .
Last Sunday evening, I decided to have a go at online slots on Bet365 (I know, mugs game!). I didn't want to spend too much so credited my account with 15. After playing a couple of other games with no return, I was looking at the Bet365 homepage, deciding what to play next. On the games homepage, it shows the 3 most recent big winners and I noticed that all three had won over 1000 on the Wheel of Fortune (Hollywood Edition) slot, so I decided to have a go at that.
Having not really played the game before, I wasn't aware that the bonus game jackpots were vastly over-inflated from normal(1000 lower, 1500 middle, 2000 top), but assumed it was some kind of tempter to get you hooked . . . I didn't think I'd actually win them in a month of Sundays (that's how it normally goes, right?).
After playing for a short time (50p a spin for 5 win lines), the three bonus symbols came in and I was taken to the bonus game. I nearly fell off my chair when I won the bonus jackpot (I think it was the 1000 the first time)!!!! After winning the jackpot, the three jackpot amounts in the game reset themselves to 10, 7.50 and 5 . . . how lucky had I been?!?!?
So with 1000 credited to my game account, I decided to "withdraw" 700 to my bank account and use the 300 as a slush fund to see if I could win any more either at Wheel of Fortune or other games in the Casino. I go back to Wheel of Fortune and immediately notice that the bonus jackpots were back up to 2000, 1500 and 1000. Over the course of the next few hours (I must've played from 9pm until about 3am!!!), I won the jackpot at Wheel of Fortune several more times (often played with much higher stakes). I really can't remember how many times in total (currently no way of checking), but in total I "withdrew" 4100 and still had about 6400 in my game account!! - the stuff dreams are made of!!
I also played several other slots, roulette, blackjack, virtual dogs and hi-low gambler and possibly other games during the course of the evening, but I don't know if I was particularly up or down on any of those . . . despite some really quite stupidly big bets (up to 1000 on hi-low gambler!) Of course, the chances are I was very much down on the other games, but it didn't matter as I'd won so much on Wheel of Fortune. It was hard to tell for the following reason.
I called it a night, but was up first thing the next day to check I hadn't dreamt it up . . . lo and behold, my account had been suspended and also the Wheel of Fortune game was unavailable. I called Customer Service to find out what is going on and they tell my my account is suspended and someone from the investigation team will be in contact shortly.
Naturally I start to search the internet and the bet 365 website for more information about account suspension, but there wasn't a great deal to be found. I read the Bet365 terms and conditions on suspension . . did they think I was a computer whizz who'd hacked in trying to defraud them??
Having waited and worried all day, I finally receive the following email from Bet365 customer service:
Please be advised your bet365 account has been temporarily suspended following a review of the game play on your account.
An error within the Wheel of Fortune game has led to an overpayment of the
returns in respect of this game.
May I draw your attention to the bet365 terms and conditions.
All winnings will be credited to the customer account. Any funds/winnings
credited to an account in error are not available for use, and bet365 reserves
the right to void any transactions involving such funds, either at the time or
retrospectively.
To resolve this matter all funds contributed to this overpayment will be
removed, as such your balance will reflect the true game play payouts of your
activity.
Once the adjustments are completed your account will be reactivated.
As I suspected, the Wheel of Fortune game had gone wrong and I hadn't won the 000's I'd hoped for
But the bit in that email that really worries me is this: all funds contributed to this overpayment will be removed, as such your balance will reflect the true game play payouts of your activity.
As I played several other games that night and probably lost several hundred/thousands pounds on them (because they weren't broken and the house always wins eventually). My concern is that Bet365 will try to recoup these losses and make out that I actually OWE them money from the losing these other games.
Surely they can't do that . . .can they??? - I mean I would have never have played all the other games if my game account balance hadn't been so vastly over-inflated in the first place. I guess it could be argued that if the losses from the other games are genuine then the winnings from the Wheel of Fortune game that generated the funds to support those losses are equally genuine . . . . . I have asked Bet365 to clarify what they mean - ie are all the overpaid games voided and all the other games played with those overpayments equally voided?
any thoughts? (if you're still awake out there!!)