Elena777 vs VideoSlots

Sorry if i offended anybody.

It was not an attempt to hijack a thread. It was an attempt at a joke.

I googled MADRE Regulator, saw picture, laughed and posted - simple. No hidden agenda or disrespect intended.

Remove the post if it pleases everyone. I couldnt give a Monkeys.

I too am guilty of joking about so if people find that offensive my posts should also be removed.
 
To be honest, I don't know if the MGA licence applies to players from outside the EU. IMO, I would be surprised if it would.

The MGA licence came into play when casino operators were looking to have easy access to all EU countries and Malta with its low taxes/gambling-friendly laws was a perfect choice. So a lot of them set up shop on the island. The MGA licence is probably not binding in let's say China, Russia, Kenya, Brazil etc.

The terms say for "Players residing in Malta or playing under our MGA licence:" MADRE is to be approached for complaints.

Who exactly is playing under the MGA licence? The licence is not valid worldwide, many countries do not recognize it, e.g. the UK, Sweden, Spain, Italy, Denmark, Romania, US, etc.

Does it apply to Russian players as the OP seems to be from Russia? I don't think so but could be totally wrong.

The T&C state they govern all players apart from the couple of countries specifically excluded from them, therefore the complaints proceedure would be that one. Sure @Team.Videoslots will be able to confirm that or not though :)
 
Yes, this thread has raised more than one report now. It's not about removing posts, but rather trusting members to actually assist the OP (as indeed a few have, thankfully). We all like a laugh sometimes but take a step back and see this thread from the perspective of the OP, who has sought advice here - it doesn't come across as an honourable reflection of what the forum is all about.

Please stick to the topic from now on. Thank-you.
 
This!

Many of the culprits on this particular thread have a great sense of humour - albeit rude on occasion - but as @Scott1baird says, why do you have to interfere and reduce many threads to the lowest common denominator with your 'sexual jokes, innuendos and slurs'. The very first response to the OP started this hijacking, with the corresponding responses just getting worse and worse. Debate and difference of opinion is one thing. What you guys are doing with your takeover is quite simply appalling.

I will consider myself well and truly "TOLD"

My humorous posts (or attempts at humor) are now a thing of the past.

Thank you for your valuable input and have a great week ahead.

(FWIW: I initially (and partially still do) think there is a degree of BS to this claim) - Hence my reaction post. Does not excuse it fair enough but does explain why!
 
I will consider myself well and truly "TOLD"

My humorous posts (or attempts at humor) are now a thing of the past.

Thank you for your valuable input and have a great week ahead.

(FWIW: I initially (and partially still do) think there is a degree of BS to this claim) - Hence my reaction post. Does not excuse it fair enough but does explain why!

I love your sense of humour. Usually. Just was very irritated at the way this thread turned into a jokey, sexualised thread right from the get-go, without anyone even giving the OP the consideration of a relevant answer.

I have no idea if the OP is on the level or not - the Force is not strong with my BS meter - but to subject a newbie member to the type of response in this thread is pretty damned low. If you believe it is all just BS, then why not call her out right from the beginning?

And that is why I "TOLD", although I am obviously being judged for not understanding this is just bog-standard "No harm, No foul' behaviour for a lot of you.
 
I don't mind the humour, although I think in this case, and considering the OP doesn't seem to be a native English speaker, it was a bit OTT (and no I didn't report any post), but I don't particularly like how if someone new joins to make a complaint, especially about a casino thats known on here, they get shot down and accused of lying before anyone has any idea if they are on the level or not. It happens a lot, and hardly encouraging people to use the forum, if the reaction to their first post is 'you're a liar'.
 
Well I am sure VS is working on this internally, don't think it always benefits a case by responding in a public forum.
Don't get me wrong, not always happy with decisions or changes made by VS or any other casino in that matter but I am sure if the player is due that money and the regulator ruled in the players favor, that VS will get that sorted.
I do not expect less from a highly accredited casino.
 
Well I am sure VS is working on this internally, don't think it always benefits a case by responding in a public forum.
Don't get me wrong, not always happy with decisions or changes made by VS or any other casino in that matter but I am sure if the player is due that money and the regulator ruled in the players favor, that VS will get that sorted.
I do not expect less from a highly accredited casino.
There are some non account specific questions they could answer though :)
 
Well I am sure VS is working on this internally, don't think it always benefits a case by responding in a public forum.
Don't get me wrong, not always happy with decisions or changes made by VS or any other casino in that matter but I am sure if the player is due that money and the regulator ruled in the players favor, that VS will get that sorted.
I do not expect less from a highly accredited casino.
Sorry-- Had to laugh at the "highly accredited" comment-- they seem to have gone south for player loyalty lately BIG TIME-
 
Sorry-- Had to laugh at the "highly accredited" comment-- they seem to have gone south for player loyalty lately BIG TIME-

They are still an accredited casino with the most active reps here. Loyalty rewards are changing everywhere. If VS dont give you what you think others are offering you can simply move where you spend your money .
 
Hello everyone,

We are not able to provide any further updates regarding this, but we recommend @Elena777 to submit a PAB for further review.

Best regards,
Team Videoslots.

Well why didn't you say that rather than say you would give an update?

Surely theres nothing to PAB, if your ADR has said you should pay, then you should pay? What am I missing?

Why can't you give answers to the non account specific questions in the thread, the thread raised some perfectly legitimate questions, but you won't answer them?
 
I came across this complaint on another forum which has been running from July they found for the player due to VS unwilling to supply supporting evidence.
So as someone already pointed out there’s a lot more to this which I think we will never find out.
 
I came across this complaint on another forum which has been running from July they found for the player due to VS unwilling to supply supporting evidence.
So as someone already pointed out there’s a lot more to this which I think we will never find out.

If it is how it looks, then it calls into question Videoslots' integrity in my view. Their T&C's clearly state they will be bound by the ADR's decision if under 5k, this is under 5k. The regulator has found in the player's favour, therefore they should pay. Theres no legitimate reason I can think of, not to supply evidence to show they should keep the money, unless they have none. I can possibly understand why they might not want to supply the information to Max or AG for example, especially if it shows fraud (but even then it would be quite flimsy to say no to showing evidence), but this is to their appointed ADR. Unless they don't trust the ADR not to keep the information to themselves, what possible reason could there be not to give them the information.
 

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