We received an email from one of our website visitors about a withdrawal complaint regarding ElDoradoPalace.com T&C's. It appears that the casino does NOT allow players to continue playing once they have a pending withdrawal.
Although the proprietary casino software DOES allow a player to continue playing when there is a pending payout the casino just waits until you play then they confiscate the players withdrawal payment. Not only do they confiscate the payout but they start the bonus requirement over again with the remaining funds in the account. What casino in the world would NOT want a player to continue playing with real money. I don't get it. I'm waiting to hear back from the casino but I thought this was worth posting to warn others about this rogue term... PLAYERS BEWARE!!!
This is the bonus term from El Dorado Palaces website:
Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management's discretion.
Here is the original email we received:
Although the proprietary casino software DOES allow a player to continue playing when there is a pending payout the casino just waits until you play then they confiscate the players withdrawal payment. Not only do they confiscate the payout but they start the bonus requirement over again with the remaining funds in the account. What casino in the world would NOT want a player to continue playing with real money. I don't get it. I'm waiting to hear back from the casino but I thought this was worth posting to warn others about this rogue term... PLAYERS BEWARE!!!
This is the bonus term from El Dorado Palaces website:
Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management's discretion.
Here is the original email we received:
el dorado casino is a joke STOLE MONEY
Tue Nov 24, 2009 3:49 pm
EL DORADO PALACE is a crooked site. i had $655 I'm account i had met all the bonus requirements, i withdrew $555 so i could have $100 to play with. 3 days later i received an e-mail telling me they canceled my withdrawal request because according to their rules a player can not play on the site with a pending withdrawal. so since i withdrew $555 according to there rules i could not gamble anymore until the pending withdrawal had been processed. tell me that is not the dumbest rule ever. they don't let you play at all with existing money if you have a pending withdrawal.
if that is not bad enough they did not even redeposit back into my account,they just took it,telling me i violated there rules . and i could not get that money back
now if that is not bad enough, i built the last $100 up to $455.so i went to withdraw the whole $455, but was told i could not because i did not meet the bonus requirements, because they said i violated there rules so the bonus has to start over, even though i met the bonus requirement of 30x, i wagered more then double that, but it started all over once they canceled my initial withdrawal
is this standard, or is it a crooked site. had anyone ever heard of such a rule that you can not gamble any existing money in your account while there is a pending withdrawal???? that could be the dumbest rule ever
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