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Casino Complaint Duplicate account but both accounts have Same verification code

Discussion in 'Other Complaints' started by Bob142, Oct 7, 2017.

    Oct 7, 2017
  1. Bob142

    Bob142 Registered

    Location:
    Staffordshire
    My Complaint is against bgo they sent me Promotional emails enticing me to open a new account with them I used the same mobile number to open the account, so surly it should of flagged up on there Systems that I had Self excluded myself permanently only three months before. But instead it didn’t?? Instead they sent me a verification code but instead of it been a random number it was the same Verification number used to open the first account so my question is how can I have a duplicate account but the same verification number 1823 Nov 2016/ 1823 Feb 2017 I photo prove.

    They aloud me to open the new account Deposit funds and Gamble it wasn’t till won a lot of money that they closed the account confiscated all funds. But one of there Terms and conditions with the gambling commission is that if they allow you to gamble Daniels close your account but instead of confiscating refund they are meant to pay you out?
    My argument is if it’s the same verification code then surely it is the same account?
    Please give me your views on this
    Thank you
     
  2. Oct 15, 2017
  3. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    They freerolled you . If you lost they wouldn't say anything . I don't know if by law they are responsible for ensuring that you can't create a new account by using any of your original details. Like ID verification these "checks" seem to only take place when a cashout is requested . Of course they should be done before any deposit is allowed and then the casino should be held responsible for any mistakes. This would force the casinos to do these checks quickly and accurately since no player wants to wait a few days before they get to play . So the casino would have to invest in a team dedicated to performing checks 24/7 rather than taking their sweet time about it after you manage to request a withdrawal
     
  4. Oct 15, 2017
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    And just to give the other side of the coin, did you not know you had self excluded from BGO 3 months previously?
    You also say you used the same mobile number, what about your name/address/email etc?

    Normally I have sympathy with players who have opened a new account at a different casino in the same group and not realising they couldn't play, but this is only 3 months later, same casino and you clearly knew it was the same casino knowing the verification code was the same.

    Having said that, the UKGC will not look kindly on them sending you promotional material when you were self excluded, and that would include if an affiliate sent it. I would complain about that.

    Have you sent the rep a PM on here like the rules state?
     

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