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DrVegas Withdraw delays / Any body else ?

Discussion in 'Online Casinos' started by spintee, Jul 14, 2016.

    Jul 14, 2016
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Hi Peeps, Hope your all well, Sorry I have not been about much I have alot of things on at the minute,

    Any way I nether thought I be posting about a small negative with old Drvegas, I am a regular player there and one of my fav sites, I have had not one problem, Always praised them as much as I can, But on Monday at 18:46 I requested a withdraw, Now without a doubt this would be in my account sometime before noon the next day always with out fail but it was not, So gave them some more time, I spoke to live help and was told they would ask manager to get it sorted and heard nothing back,

    Yesterday evening I went back to chat to find out whats going on, Rep stated 3-5 for card payments, I said skrill, than she said may take up to 48hrs to approve, I stated its been that and more to be instantly told there is a problem with there payment gateway?

    So my question was why didnt you just tell me that to start of with? Was replied with our manager wil review and approve at the end of the day, Well that was yesterday and still no payment, If they have a payment issue than fair due's not a problem but why didnt they just say that?

    NOTE:: This is not a moan & it has always been a good site for me but I just wanted to find out if the same is happening with any body else, Payment has nether been this long and one of the reasons I play there,

    I have not ask the rep whats going on as I thought it was only fair to see if others are having the same problems

    Take care all

    Happy Spinning
     
    2 people like this.
  2. Jul 14, 2016
  3. DrVegas Phil

    DrVegas Phil Casino Representative for DrVegas

    Occupation:
    Director
    Location:
    UK
    Hi Spintee,

    I can only apologise for this, at the moment we are experiencing a severe problem with our Payment gateway WorldPay that most people on their High Performance Gateway have been experiencing for the past week.

    I will chase up for you why our support did not just say this to begin with as we are being very open with our players. If you could pm me your site username and phone number and I can investigate further and call you with an update.

    Thanks

    Phil
     
    3 people like this.
  4. Jul 14, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Morning Tez, good to see you in here ;)

    http://www.casinomeister.com/forums/showthread.php?t=74406&p=772444#post772444

    http://www.casinomeister.com/forums/showthread.php?t=74405&p=772443#post772443

    Nope your not alone.

    Phil kindly explained the cheque process (have to use as w/d method if deposit was via Paysafe voucher) and Jessica Processed my Skrill w/d on chat late yesterday afternoon :D

    No complaints at all and enjoying playing there a lot more often these days (yes its down to them getting Rhino and offering excellent deposit matches)

    Thanks for posting Phil it is appreciated, whilst your 'here' any more WMS on the way please, Montezuma, Ruby Slippers, Zeus 3, Amazon Queen ?

    Cheers :thumbsup:
     
    2 people like this.
  6. Jul 14, 2016
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants

    Cheers Jon, Not even a hint of a quick intervention for Jessica just await for manger to review and approved,

    I love the site, And no worry about getting paid but knocking on 3 days now and started to give me a headache, I went to help 2 - 3 times and not once was I told there was a delay and took some effort to get that,

    I add a screen shot, Take no offence phil but them few lines you are about to see took all but 20 seconds, so no time to check what the problem is as they knew the score, If I was told that there was delays in the original convo than I would of been more than happy to wait, Its not knowing is the trouble,

    For all that is reading this it is an excellent site and a little thing like this will not put me off :)

    DrVegas Withdraw delays / Any body else ?: Capture.JPG,Jul 14, 2016
     
    1 person likes this.
  8. Jul 14, 2016
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Update, Just received payment (rubs the sweat of my head) :)

    I had NO WORRY'S about payment, Its just a bugger when things like this happen and do not know the reason, Like above post if I was just told this to begin with :mad: But was only told when there could be no other explanation, Missed my 100% bonus yesterday due to this was my playing funds, Was also going to treat my mum at shopping this morning,

    Any way no harm done and take nothing away from the site, Hopefully this will introduce some more people to it, Accolades for DrVegas are in the accredited section on this site,

    Great work guys & Phil
     
    3 people like this.
  10. Jul 14, 2016
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I happened to mention that in chat which is why I wanted it processed, sure could have gone and brought Paysafe from shop but then if I'd got lucky, would have had the big wait for cheque again, still ain't paid the last bugger into bank, got to go town today which I find a drag as it will be 'Spare Change' and 'Giz a fag' time again :rolleyes:

    Mentioned that I'd had promises of e-mail response to Jess on chat but did not get a response and she kept me on chat and got my Skrill w/d approved. Only a small amount but enough to allow me to take yesterday's 100%

    Same as you Tez, love the site and not complaining but always nice to know what's going on and where we stand etc :thumbsup::thumbsup:
     
    2 people like this.
  12. Jul 14, 2016
  13. DrVegas Phil

    DrVegas Phil Casino Representative for DrVegas

    Occupation:
    Director
    Location:
    UK
    Hi Terry,

    I have added the bonus you would have received yesterday into your account.

    Jon, I've added all 4 games onto next game launch schedule in late August.

    Next week we'll be launching the new version of our exclusive tournament system, featuring lots more unique experiences such as points burn and time freeze. We will have at least 6 tournaments a day and over £600 a day prize pool. We'll also be launching the following new games:

    King Kong,
    Chilli Gold 2,
    More Monkeys,
    Gorilla Go Wild,
    Jack's Beanstalk,
    Red Baron,
    Dragon Emperor,
    Lucky 88,
    50 Dragons,
    Double Happiness,
    Choy Sun Doa,
    Wolf Pack Pays,
    Robin Hood
    Viperactive
    The Master Cat
    Taxi
    Xcalibur
    Magic Gems
    Luck O' The Irish
    6 in 1 Blackjack
    21+3 Blackjack
    Buster Blackjack
    Lucky Ladies Blackjack
    Perfect Pairs Blackjack
    Suit'em up Blackjack
    Lucky Lucky Blackjack
    3 Card Hold'em
    Double Ball Roulette

    Thanks

    Phil
     
    4 people like this.
  14. Jul 14, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    ^^ Fantastic^^

    Cheers Phil :thumbsup:
     
  16. Jul 14, 2016
  17. dobbul

    dobbul Experienced Member MM

    Occupation:
    Nurse
    Location:
    Greenock, Scotland. UK

    Hi Spintee,

    Yes, the same problem affecting withdrawals by card for Stan James players' (who also use WorldPay) as their payments processor- (see my post from yesterday under payment processing issues). I'm unsure if this is also affecting Skrill payments from Stan James, but I'm glad you received your Dr Vegas winnings
     
    1 person likes this.
  18. Jul 14, 2016
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cheers mate, Hope yours is sorted out soon, You would of thought that theses payment processors would have a back up plan in place for such occurrence,

    I not a clue how they operate but cannot be good for the casino's Side, Sure thing is they nether seem to have problems accepting the cash :)
     
    1 person likes this.
  20. Jul 17, 2016
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cerdit where is due, I always said they was good and no problems, In just a few days sines this post I have received two lots of £5 worth of points, This is just there loyalty to any player and nothing to do with this post,
    on top of that I have received a few 100% deposit match bonus also, Theres always something in my inbox from them,

    :)
     
    1 person likes this.
  22. Jul 17, 2016
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Nice matey :thumbsup:

    If I recall right, I used to get 100% Mon/Wed/Fri but since I increased my activity I am getting the odd ones on Saturday/Sunday also :0

    Really good as they have the very player friendly and sensible rule that you can w/d your own money if bonus has not been touched.

    Also very good business practice (to keep players depositing) that they do not seem to hold withdrawals against us. Some out there seeing a withdrawal there is no way they'd send any %age matches.

    Not Dr Vegas but somewhere else I play (Won't name and shame) the moment I got in front at their place my regular 40%, 50%, 80%, 100% vanished into thin air.

    Can see Dr V making its way into my top 3 with the promise of new games to come as mentioned in an earlier post :D
     
    1 person likes this.
  24. Jul 18, 2016
  25. Homicidal79

    Homicidal79 Dormant account

    Occupation:
    Engineer
    Location:
    Uk
    Didn't see this post. I've made a new one in the other section. Been waiting 9 days now. And still not got my payment from Dr Vegas.
     
  26. Jul 18, 2016
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Worldpay is a really big processor for a lot of things, not just casinos. They are the processor Megabus uses in Canada, and I had no issues with that last week. I use them pretty frequently, and I guess any processor can have issues, and sometimes with some merchants and not others.

    I'm not a DrVegas customer, but I have had issues in the past with a casino and payment processor.

    Casinos are not always stalling or telling porkies when they have processor issues.
     
  28. Jul 18, 2016
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    9 days is to long, Maybe not a payment issue but account issue, I can assure you I have made a good few withdraws and all been whiten 1 day as far as I remember, Except for the the one here, and reason I made the post, as was only told issues when all other resource was covered, I have made a cash out since to test and was paid in normall time frame,

    I have come across the payment provider a few times, Maybe others use it but do not let on and cover up by using a different name, They defently had an issue as others from a few sites have stated the same thing, Its just a shame as you said they are not small and would of thought they had a back up plan,
     
    1 person likes this.
  30. Jul 19, 2016
  31. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I just wanted to add that Worldpay is my processor for Megabus. Wanted to change my reservation for tomorrow, processor was down.

    Not limited to casinos in Malta.

    I'll make the early bus I booked, but I will be dragging ass.
     
  32. Jul 20, 2016
  33. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Hello, sorry if this is wrong thread,but i made cashout to neteller at DrVegas, 1 cashout 500€ and other one 150€ (I had to do 2 cahsouts because max. is 500€ for neteller.)
    The livechat says 3-5 days processing time, on casinomeister review page i see 10 minutes to e-wallet. Im verified and its my first withdrawal, i got bonus but didnt break any rules (4€ max spin or 0.10 coin size, and i bet only 2 maximum). Will i get my withdrawal fast? (Yes i sent a PM to rep from drvegas but anyone has maybe experience how fast they send neteller withdrawal)? thanks!
     
  34. Jul 20, 2016
  35. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Dr Vegas is down right now for an upgrade.

    I get bonuses offered to me and on the terms it says this "Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and £0.10 bet per line. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet or £0.10 per line bet equivalent"

    It's a good term and I wonder how they deal with players who bet more to get wagering done quicker.
     
  36. Jul 20, 2016
  37. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Your answer has nothing to do with my question ^^ And i didnt break any rules, i played maximum 2€ bet.
     
  38. Jul 21, 2016
  39. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Information in this thread highlights payment processing problems so there is no fixed time frame to which you will be paid out.

    You added that you didn't break the max bet from your bonus play which says to me that you are new to this process in general and I was just putting your mind at rest.

    I also added that they were having downtime which could off had something to do with delayed payments hopefully not.

    Dr Vegas I believe have been around for some time now and are accredited at Casino Meister so you should have no problems getting your money.

    If you need this money to put in play or are thinking off getting this or that it's just a pain you will have to bare.
     
    1 person likes this.

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