<div class="bbWrapper">Hey Phil,<br />
<br />
Hope all is well,<br />
<br />
I really do not know what to say, Took a withdraw out the other week and instant, But now been waiting over 48hrs yet again and still sitting in my account to be reversed,<br />
<br />
I do wish casino's would be honest with us players, <br />
<br />
In the minions data I have seen the withdraw times have slowly increased this year compared to the end of last year, Even Bryan's review of your site the other month CLEARLY states <b>Reverse Time: No Reverse Withdrawals as they begin processing withdrawals immediately</b> This is not true, And surly should of been looked at when the new review was done <br />
<br />
<b>Relatively slow payouts for new players :</b> Well I would like to know how slow as I have been depositing and withdraw for ages and verified, yet still sits in pending for over 2 days?<br />
<br />
I have no problems with the site, Its just the payment times for a accredited and steady going site, Is far too long,<br />
<br />
When trying to get answer from support its the same story over and over, wait for managers approval at the end of the day, withdraws take 3-5 days to receive to bank, I am using ewallet in any case, I have not talked to support this time as I know what the they are going to say and its pointless wasting there time and mine,<br />
<br />
Can you please explain the withdraw process? to put all our minds at ease, If its hit and miss at the moment and all done manually than please say this, if it sits in pending for a min 48hrs than again please let us know,<br />
<br />
Thank You,<br />
<br />
Terry<br />
<br />
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After 3 weeks of madness and mayhem with WorldPay, we are finally start to see all the transactions go through and hit our players bank accounts. We hope to be up-to-date and operating to our normal approval time once the backlog is cleared through WorldPay the week commencing Monday 25th July 2016.<br />
<br />
The Dr Vegas Team would like to take this opportunity to convey their gratitude, praise and deepest thanks for the way all of our players have conducted themselves during these hard and frustrating times.<br />
<br />
As I am sure you are aware, if we wait for the bankers of this world to resolve all of our issues we will be waiting for time immemorial (at Dr Vegas, we now believe this phrase originated in the banking industry)! <br />
<br />
It is with this in mind, that Dr Vegas has taken the initiative and decided to independently gift all of our affected players with the following:<br />
<br />
Affected Transactions <£100 = 50 Free Spins*<br />
<br />
Affected Transactions >£100 = 15% Withdrawal Bonus (In your account)**<br />
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<br />
*Where the total of all withdrawals between the 1st July 2016 to the 19th July 2016 is less than £100 you will have 50 Free Spins added to your account.<br />
<br />
**Where the total of all withdrawals is greater than £100, between the 1st July 2016 to the 19th July 2016 we have added 15% of your total withdrawals back to your Dr Vegas account. <br />
<br />
All effected players have now been emailed with their gift detailing all of the standard T+C's. If you have not received an email let me know and I will look into and sort out a gift for you.
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