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DrVegas Withdraw delays / Any body else ?

FiletOFish said:
It's very poor. I believe they were previously very good, but have gone bad in the last few months. The lack of communication just makes things worse.
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Indeed!

Prior to their re-brand Dr Vegas were formerly known as Quicksilver.

Is there any / still a relation to the UK Country wide Land based Set up ? ? ?

If so I think I could offer a very rational explanation as to why we are experiencing these delays and the radio silence.

Won't mention now in case the 2 businesses are totally unrelated.

Their head offices are both in Milton Keynes that's about all I know :o
 
Well what can I say

I have been a member of this forum for a number of years, I have seen casino's come and go, I seen casino's go to the pits, I seen casino do there best to keep a good name, Others couldnt care less, Seen people been bluntly riped off & seen people bluntly lie and try getting one over on us,

But this thread has to be the one that has really affected myself, To say I am disappointed would be an understatement, I have been signed up for a good while to DrVegas but did not really play up untill a year or so back, I thought it was the next best thing since sliced bread, Quiet casino with great promo's and good pay out times,

Over the last few months I have sen things change dramatically, Started off with the emails was a hit and miss, I was than told they had changed there email supplier so things was a bit sketchy, Than emails started to to come again untill one day they start to vanish again,

Than the withdraw delays, I was told this was due to there payment provider, O.K no worrys as it happens, But this was months back and since than the complaints about slow pay has not stooped,

I really want to say all is ok and there payment system is funked up or there changing offices, But in all fairness I do not think this is the case, Something is going on here and I think we should be informed,

There is Nothing more I would like to see than this casino being at the top,

I believe as players we deserve some sort of explanation as to whats going on, The rep seems to have given up with the thread whicth is not a good sign, He replied back to my message pretty swift when asked about the verification, But wasn't told anything we do not know (nothing)

I think that they may have changed owners / sold on but thats my opinion and things are getting an overhaul,

Please Please Please if your read this DrVegas please let us know whats going on, I really do not want to see the casino go to the pits, Your a good casino in the making
 
Has anyone reported this thread to Bryan, he could maybe put a warning on the review or something, as they certainly shouldn't be accredited at the moment, I don't know if it could be suspended for a trial period or anything?
 
jonmincher said:
Indeed!

Prior to their re-brand Dr Vegas were formerly known as Quicksilver.

Is there any / still a relation to the UK Country wide Land based Set up ? ? ?

If so I think I could offer a very rational explanation as to why we are experiencing these delays and the radio silence.

Won't mention now in case the 2 businesses are totally unrelated.
Click to expand...

I do not think so, Nothing on the commission website,

I do know this,

Quicksilver is part of Talarius, which was owned by the Australian Tatts Group from 2008 until it was sold to Austrian company Novomatic in June 2016.
 
spintee said:
I do not think so, Nothing on the commission website,

I do know this,

Quicksilver is part of Talarius, which was owned by the Australian Tatts Group from 2008 until it was sold to Austrian company Novomatic in June 2016.
Click to expand...

Cheers bud :thumbsup:

This was going to be my reasoning mate but as they 2 seem to be unrelated than I was totally wrong.

I went in my local QS Friday gone and happened to mention the takeover / buy out. Staff member who I known over 25 years nearly tore me a new arse, touchy subject or what lol!!!!

Told me also they having New Novo machines what you can virtually lie down while spinning and press start button with your feet whilst watching spins on a 60 inch plasma.

They trying to turn public into addicts or what lol :eek:
 
jonmincher said:
Cheers bud :thumbsup:

This was going to be my reasoning mate but as they 2 seem to be unrelated than I was totally wrong.

I went in my local QS Friday gone and happened to mention the takeover / buy out. Staff member who I known over 25 years nearly tore me a new arse, touchy subject or what lol!!!!

Told me also they having New Novo machines what you can virtually lie down while spinning and press start button with your feet whilst watching spins on a 60 inch plasma.

They trying to turn public into addicts or what lol :eek:
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Them times standing up with a fag in your mouth and hardly see due to the cloud of smoke are long gone :D
Oh and the 20p spins lol, How things change
 
I've just been made aware of this thread now, and yes - this is very alarming. The Dr.Vegas review that was updated not too long ago shows that the payouts were quite fast:
https://www.casinomeister.com/online-casinos/reviews/dr-vegas/

The August 24 entry in the Meister Minions data is mine, so I am not blowing smoke up anyone's ass saying that their payout are relatively quick.

And here we have this thread which is showing us conflicting reports as apposed to what the review ways. It's like we are talking about a different casino.

Now some of you belong to the Meister Minion group (and if you aren't, you should join). Why aren't you entering this information in the MM section so we can track this? (@ jonmichner, Spintee, JDRocks, etc) - we need this info to keep the reviews up to date.

And if there was a serious breach - this is PAB material - and no one has submitted a formal complaint. These complaints are tracked and we require answers for any breaches of terms.

In order for me to act on problems, it helps for me to have data via the MMs and PABs. I will have request a response from the casino rep to see what is going on. We definitely need some answers here.
 
OK if this is consistent I need to remove them from my fastpaying page - so to summarize, they WERE fine (I know because I was paid fast not too long ago) BUT you are all saying they are generally hanging on to w/d's for over a day even without KYC requests?
Cheers!
 
dunover said:
OK if this is consistent I need to remove them from my fastpaying page - so to summarize, they WERE fine (I know because I was paid fast not too long ago) BUT you are all saying they are generally hanging on to w/d's for over a day even without KYC requests?
Cheers!
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And the MMs need to enter their data in the MM forum so that this is reflected on their review page. The last one that we have is from the beginning of October. These scores are computed into their total score. Right now we are going with what this data reflects - average reverse time 1.8 hours - payouts in 6.3 hours.
 
Casinomeister said:
And the MMs need to enter their data in the MM forum so that this is reflected on their review page. The last one that we have is from the beginning of October. These scores are computed into their total score. Right now we are going with what this data reflects - average reverse time 1.8 hours - payouts in 6.3 hours.
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Jon left one a few days ago

https://www.casinomeister.com/forums/threads/76331/

I cant because I have never played there, not likely to either
 
the 6th Oct was mine INSTANT

I cannot believe most of the reverse time states 0, This is totally untrue, I am unsure if people just put 0 thinking it was because of the review or thats the default as nothing was entered, Either way I have had many take outs and except for the only two I was paid instant than not one has been 0, Always until withdrawn which used o be 12- 18hrs
 
JdRocks said:
Jon left one a few days ago

https://www.casinomeister.com/forums/threads/76331/

I cant because I have never played there, not likely to either
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Cheers mate, yep sure I left a couple in the last month or so.

Latest 2 as best I recall were

Withdrew Monday around 1pm - Received Friday 6pm

Withdrew Tuesday around 10pm - Received the following Monday (mid morning)

As Spintee says, started to develop a lot of time for this casino and a lot of my budget was going there, then they go and take a huge step backwards :confused:
 
So day 9 AGAIN. Still "Wait authorisation" my second 500€.

Im so tired of this BS. Im not even going to chat with live because its always same BS " we are sorry" etc...
 
Delayed payment

Hi!
Been waiting a while:
14/11/2016 21:49 Withdrawal Cheque - €100.00 Written (plus 10 more 100 euro withdrawals as its not possible to witdraw more than 100 at a time...)

Cheque arrived today. I live in Sweden and now i have to take a trip to GB becuase its only payable there. :confused:
Been reminding chat a few times...

Why cant they pay to bank or skrill or card? And why not give me a cheque payable in sweden....its not stated anywhere in the casinos infosection...
 
colinsunderland said:
defo seems like a place to avoid now, 100 euro max withdrawal, sounds to me like they are having major money troubles. Funny how the rep hasn't been and commented either.
Click to expand...

Yep, and affiliate payments (done by the 15th. according to their terms) haven't been sent either.....

One to keep an eye on methinks.....:eek2:
 
Like I said before I am really disappointed not just for the let down to players but a good site turn like this. I have not received an email for weeks untill two days ago and guess what it was ?

200% bonus. Now I would of snapped this up but I did not even blink an eye when seeing it and for me that is saying something. Because as you may well know I love a bonus and withdraw early on there rules.

I may of got lucky and won and payed in a good time. But at the moment I do not want to be the one bringing them down. Also cannot be dealing with the headache.

We have had no explanation of whats going on and this is what is making it worse. I know the boss has been on but at this stage it has gone past the long withdraw stage and needs to be looked at.

If there is a site I want to see keep going this would be DrVegas so it hurts me when I hear these storys
 
Jono777 said:
I did post a 'Tread Carefully' type warning about a month or so back maybe longer.

It does actually pain me to read these last few posts and it turn out that I was right for once. :o

Sad times to see a casino with huge potential heading this way :(
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Yes, because these are the signs that often precede a casino folding or closing. Payments delayed, paid when you pester them, then not at all. What happened at Purple Lounge and another site recently. I am not being alarmist as they are still in operation and you are getting paid so it could be simply lack of people to process w/d's.

But when I add to this the fact the affiliate payments are now overdue it does make me wonder....:what:
 
dunover said:
Yes, because these are the signs that often precede a casino folding or closing. Payments delayed, paid when you pester them, then not at all. What happened at Purple Lounge and another site recently. I am not being alarmist as they are still in operation and you are getting paid so it could be simply lack of people to process w/d's.

But when I add to this the fact the affiliate payments are now overdue it does make me wonder....:what:
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Think you misunderstood me matey!

The very reasons you list are the reasons I posted the heads up / 'warning'

Unfortunately I've been around long enough to have been part of the Purple Lounge situation from start to finish, although granted back then maybe not as clued up as I am (or like to think I am :o) these days.

Fortunately (and I thank being a low roller for this) I got all of my PL payments although some did take what seemed like forever.

I have now been privy to 3 lengthy delays with regard to Dr V withdrawal delays and also as I think Spintee mentioned daily (almost spam level!) e-mails which all of a sudden grind to a halt completely.

With your earlier post regarding the affiliate sides of things, alarm bells my end are no longer a faint 'chime' but a full ear numbing blast level.

I hear you regarding staffing levels / processing of W/D's but this would not explain the delays with payments to e-wallets which take literally seconds.

Only an added opinion and also only part of the problem (as there has to be one, they are operating virtually the opposite as to when they were 'all guns blazing') but I feel they may be feeling the 'pinch' and took a bit of a 'battering' since they added WMS and NextGen slots yet continued to offer 100% and 50% deposit bonuses virtually every day.

A case of wait and see for us all I suppose but I strongly feel that we are not too far from the facts :thumbsup:
 
I'm still convinced it's processing issues.

I haven't played in a while and didn't take their 200% offer either. They are probably the only site I take a bonus with.

Glad to hear things are on the up and hopefully it stays that way.
 
jjezebel37 said:
I'm still convinced it's processing issues.

I haven't played in a while and didn't take their 200% offer either. They are probably the only site I take a bonus with.

Glad to hear things are on the up and hopefully it stays that way.
Click to expand...

I really do hope so as would be a shame to see this site go into ruins. I was really gutted about the 200%

I have literally give up on 90+% of sites I used to play at. I just cannot be bothered trying to read the constant updated terms. Shit promo and every thing else that comes with it.

Just a hand full of sites now days, I been saying for years that I am going to give upon alot of sites and nether really happend and now basically over a short time its happend. I give up on ewallets (skrill) also after they hold on to that ghost withdraw for 17 days, Happened again with my bank at the same machine (will tell you another time why I used that machine again) but instanlty the bank added it straight back twice, So why could not skrill see this when happend with them???
I have been using skrill for withdraws from VS, This gambling lark is becoming a knightmare. Constant rule change, errors, stone cold bonus, long withdraws. For weeks now any withdraw has been minutes or just hours, Do I need to mention the casinos. VS would of got a few small deposits today but my limit ran out on my card and had to put card details in again, Would of took me less than one minute but like I said I just cannot be asked, I will do tommorow or somthing but today I just sorted my folders on my computer instead.

I had most of the day play for free, Had the few sets of spins on rizk and managed a take out for £60 had few quid cash back of VS and won a few quid from buy ins, Free rolls also I qualified for, Also a few other sites had some free spins,

Got my hair cut this morning and put some new curtains up and some bed sheets. Made dinner and tidy up. Trying to get things sorted as my Birthday in a few days than xmas than new year,

Hope everyone's all sorted :D I leave things to last second
 
spintee said:
I really do hope so as would be a shame to see this site go into ruins. I was really gutted about the 200%

I have literally give up on 90+% of sites I used to play at. I just cannot be bothered trying to read the constant updated terms. Shit promo and every thing else that comes with it.

Just a hand full of sites now days, I been saying for years that I am going to give upon alot of sites and nether really happend and now basically over a short time its happend. I give up on ewallets (skrill) also after they hold on to that ghost withdraw for 17 days, Happened again with my bank at the same machine (will tell you another time why I used that machine again) but instanlty the bank added it straight back twice, So why could not skrill see this when happend with them???
I have been using skrill for withdraws from VS, This gambling lark is becoming a knightmare. Constant rule change, errors, stone cold bonus, long withdraws. For weeks now any withdraw has been minutes or just hours, Do I need to mention the casinos. VS would of got a few small deposits today but my limit ran out on my card and had to put card details in again, Would of took me less than one minute but like I said I just cannot be asked, I will do tommorow or somthing but today I just sorted my folders on my computer instead.

I had most of the day play for free, Had the few sets of spins on rizk and managed a take out for £60 had few quid cash back of VS and won a few quid from buy ins, Free rolls also I qualified for, Also a few other sites had some free spins,

Got my hair cut this morning and put some new curtains up and some bed sheets. Made dinner and tidy up. Trying to get things sorted as my Birthday in a few days than xmas than new year,

Hope everyone's all sorted :D I leave things to last second
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Same here. I'm sticking to the Betsson group and just recently played a lot more at Rizk. Not had any free spins in Rizk in days even though I deposited. I thought that promo was still running?
 
jjezebel37 said:
Same here. I'm sticking to the Betsson group and just recently played a lot more at Rizk. Not had any free spins in Rizk in days even though I deposited. I thought that promo was still running?
Click to expand...

Yes if you level up then you get 10 spins each day for 5 days. only on the 1st level up for the day, If you level up today you get 10 spins tomorrow and for 4 days after, if you level up tomorrow than you get another set of spins, so if you level up eacth day you get another set of 10 spins x5 days,

so could end up with 50 free spins daily, on bloody shit machines, But manage that 60 withdraw yestoday of the free spins
 
spintee said:
I would of loved to took the 200% but we have no answers
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same mate and those sort of offers are just the ones I rely on / look out for when I cor stop losing or cash is tight!

Start with £30 from a tenner and cash out if not touch bonus great stuff, but I got more cautious as I get older and with Phil not chiming in I not take the risk mate.

Doesn't really matter as did not get mail anyway Been that long I can't recall last time I got an offer from them.
 
Jono777 said:
same mate and those sort of offers are just the ones I rely on / look out for when I cor stop losing or cash is tight!

Start with £30 from a tenner and cash out if not touch bonus great stuff, but I got more cautious as I get older and with Phil not chiming in I not take the risk mate.

Doesn't really matter as did not get mail anyway Been that long I can't recall last time I got an offer from them.
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He is about - he contacted me about my missing affiliate payment. Will be sorted Monday apparently. Hopefully the thread here turns out to be a storm in a teacup.
 
Jono777 said:
So Phil is about then but does nothing to reassure his once loyal players :(
Click to expand...

dunover said:
He is about - he contacted me about my missing affiliate payment. Will be sorted Monday apparently. Hopefully the thread here turns out to be a storm in a teacup.
Click to expand...

I am hopeful guys, One of the best sites going and silence is torture, Does not help when Phil is quiet, I know he is a good man like alot of reps, If there is any think I can do to help the site I would, No money low as not got much of that :)

I do wonder if it is money trouble?? As this all kicked off just after the boss done a new review of the site so I thinking did they ask him to try and push the site out? He may of took there last cash lol so any one that is owed then get to the meet to claim it of the boss :)

Its a site we do hot hear much from but they can go far, I am unsure how many visits sites get. I do know thee is annalist sites that can tell you how many visits ect but whats been deposited etc is all secret
 
The fact that Phil is about and hasn't commented is more concerning than if he wasn't logging in to me. A long thread with concerns yet not a word from the rep, even after Brian got involved. Not good.
If I were a casino with problems and was being mentioned on here, I would push these customers to the front of the queue to get paid so as others think things have been sorted and start depositing again.

Its all well and good to say 'Phil sorted it for me' but Phil shouldn't have to sort it for anyone, people should be paid without having to get a rep involved. What about the 100's or 1000's of other customers who are waiting on withdrawals, as I'm sure its not just CM members who are having delays.

Long string of concerns on here going back long enough now to make me think it isn't just a blip, but there are serious problems, and, regardless of Phil sorting it for people, I won't be giving them a penny until I see things are sorted properly, or at the very least a response from Phil, in public. Quite disrespectful to ignore the thread TBH.

As others have stated, its a shame as I like DrVegas, and thought they had potential to be very good.
 
Jono777 said:
^^ Good post^^ Totally agree throughout.

I appreciate hands are quite probably tied to some degree but a simple 'nod' in either direction would be appreciated.
Click to expand...

Hi All,

Just to clarify, most of our players are paid out within the day of withdrawal and the funds are back in their bank account within 3-5 working days.

There are a few exceptions, where a player has hit a total withdrawal limit of more than £1500 and we carry out enhanced KYC checks on the player before we payout anymore funds to the player. Once these are passed then the funds are approved and they go back to the normal payout approval process.

We've had an issue with some of our skrill players who have not updated their address details and we therefore had to carryout enhanced kyc to prove their new address etc.

With the Euro cheque player on Friday, we sent the funds to him directly yesterday. To clarify withdrawals limits it is a maximum of £2500 through most cards but certain MasterCard and MasterCard International only allow us to return £100 a time back to the card through Worldpay.

We did in July and August have a number of issues with Worldpay which has taken a very long time to sort but these are now all sorted and have been for a few months now.

If you have any more questions or concerns drop me a message and I will sort them out for you.

Thanks

Phil
 
Phill your a god man, Just reply to the thread some times to let people know the score, Peole getting worried here and I can only do my best to support you

DrVegas Phil said:
Hi All,

Just to clarify, most of our players are paid out within the day of withdrawal and the funds are back in their bank account within 3-5 working days.

There are a few exceptions, where a player has hit a total withdrawal limit of more than £1500 and we carry out enhanced KYC checks on the player before we payout anymore funds to the player. Once these are passed then the funds are approved and they go back to the normal payout approval process.

We've had an issue with some of our skrill players who have not updated their address details and we therefore had to carryout enhanced kyc to prove their new address etc.

With the Euro cheque player on Friday, we sent the funds to him directly yesterday. To clarify withdrawals limits it is a maximum of £2500 through most cards but certain MasterCard and MasterCard International only allow us to return £100 a time back to the card through Worldpay.

We did in July and August have a number of issues with Worldpay which has taken a very long time to sort but these are now all sorted and have been for a few months now.

If you have any more questions or concerns drop me a message and I will sort them out for you.

Thanks

Phil
Click to expand...
 
DrVegas Phil said:
Hi All,

Just to clarify, most of our players are paid out within the day of withdrawal and the funds are back in their bank account within 3-5 working days.

There are a few exceptions, where a player has hit a total withdrawal limit of more than £1500 and we carry out enhanced KYC checks on the player before we payout anymore funds to the player. Once these are passed then the funds are approved and they go back to the normal payout approval process.

We've had an issue with some of our skrill players who have not updated their address details and we therefore had to carryout enhanced kyc to prove their new address etc.

With the Euro cheque player on Friday, we sent the funds to him directly yesterday. To clarify withdrawals limits it is a maximum of £2500 through most cards but certain MasterCard and MasterCard International only allow us to return £100 a time back to the card through Worldpay.

We did in July and August have a number of issues with Worldpay which has taken a very long time to sort but these are now all sorted and have been for a few months now.

If you have any more questions or concerns drop me a message and I will sort them out for you.

Thanks

Phil
Click to expand...

So all the complaints on here recently are players who either have just suddenly hit the £1500 mark or have failed to update addresses on Skrill? Thats a bit of a coincidence. Why does it take you a week or more to inform people of this (or not as I haven't seen anyone post they had been told this was the reason) and do anything about it?

Regarding the cheque, why did you send him a cheque for £100, theres no £100 limit on cheques?

Thanks for finally replying to the thread.
 
colinsunderland said:
So all the complaints on here recently are players who either have just suddenly hit the £1500 mark or have failed to update addresses on Skrill? Thats a bit of a coincidence. Why does it take you a week or more to inform people of this (or not as I haven't seen anyone post they had been told this was the reason) and do anything about it?

Regarding the cheque, why did you send him a cheque for £100, theres no £100 limit on cheques?

Thanks for finally replying to the thread.
Click to expand...

We sent him a €1100 cheque not a €100 cheque.
 
Jono777 said:
....and what about the e-mails / offers please?
Click to expand...
Emails and offers are still going out.

We have a new bonus system going live tomorrow, which will allow you to accept the bonus you want as and when you want to take it.

If you have any questions about the new bonus system let me know.

We also have a new exclusive games, Pixies Dreams, going live tomorrow and all players will receive 20 free spins tomorrow afternoon.

In January we will also have a new payment gateway going live in addition to Worldpay.
 
DrVegas Phil said:
We sent him a €1100 cheque not a €100 cheque.
Click to expand...

My apologies, but he did clearly state it was 100

Been waiting a while:
14/11/2016 21:49 Withdrawal Cheque - €100.00 Written (plus 10 more 100 euro withdrawals as its not possible to witdraw more than 100 at a time...)

Cheque arrived today. I live in Sweden and now i have to take a trip to GB becuase its only payable there.
Been reminding chat a few times...
Click to expand...


regarding emails, I've not had any for weeks either.
 
DrVegas Phil said:
Emails and offers are still going out.
Click to expand...

Cheers Phil.

When you get chance would you kindly look into the email situation for me please, I have not received anything in the last 3-4 weeks I'd estimate, possibly slightly longer.

This is why you will also notice my deposits have dropped off from 3-4 times per week to none :(
 
DrVegas Phil said:
Emails and offers are still going out.

We have a new bonus system going live tomorrow, which will allow you to accept the bonus you want as and when you want to take it.

If you have any questions about the new bonus system let me know.

We also have a new exclusive games, Pixies Dreams, going live tomorrow and all players will receive 20 free spins tomorrow afternoon.

In January we will also have a new payment gateway going live in addition to Worldpay.
Click to expand...

Pixie dreams is not new as seen that on site for long time???

With the emails we cannot be all wrong? There not being sent, Yes I received the 200% offer but thats the only email in weeks, Please do not be shy as gives us reinsurance when we here from you

If you try resending a 200% to us we let you know if we get :)
 

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