Dragobet.com refuses to pay out €3,500 winnings

[marctheunisz]

Hello everyone,

I want to share my experience with Dragobet.com, an online casino registered in Costa Rica.

• I made three deposits via iDEAL (€150 + €150 + €100) to play.
• From these deposits, I won €700 and successfully withdrew it.
• Later, I won an additional €4,160.
• On 29-12-2025, I requested a withdrawal of €2,000, and on 02-01-2026, another withdrawal of €1,500.
• These withdrawals (€3,500 total) are still marked as “pending,” despite me completing all KYC verification and complying with all rules.
• The casino has provided no clear explanation for withholding the funds.

I have contacted their support multiple times and even set a formal timeframe for payment, but they continue to refuse payout.

Advice: Be cautious with Dragobet.com. They have demonstrated that they can block withdrawals, even for legitimate winnings.

 

[maxd]

@marctheunisz , post (re)read the Casinomeister Forum Rules. You posted this same message in three different places on the forums and that is a violation of our Forum Rules (see "cross-posting”).

Please respect the house rules or we’ll have to take further action to ensure you do so.

Regards,

Max Drayman
Forum Moderator

 

[marctheunisz]

@marctheunisz , post (re)read the Casinomeister Forum Rules. You posted this same message in three different places on the forums and that is a violation of our Forum Rules (see "cross-posting”).

Please respect the house rules or we’ll have to take further action to ensure you do so.

Regards,

Max Drayman
Forum Moderator

Oke i’m sorry but i really want to protect people to play at this casino

 

[maxd]

Yes, no problem, that’s a fine thing to do. Unfortunately that directly conflicts with our efforts to resolve your issue via the PAB process — casinos don’t like to discuss cases when they’re being openly attacked on the forums — which is why we ask in the Player Arbitration Policies and Procedures that people wait until the PAB work is done before posting publicly.

- Max

 

[marctheunisz]

Yes, no problem, that’s a fine thing to do. Unfortunately that directly conflicts with our efforts to resolve your issue via the PAB process — casinos don’t like to discuss cases when they’re being openly attacked on the forums — which is why we ask in the Player Arbitration Policies and Procedures that people wait until the PAB work is done before posting publicly.

- Max

Do you know something i can do against the casino?

 

[maxd]

If they are licensed in Costa Rica as you’d mentioned then unfortunately your choices are very limited. The PAB would have been a good way to start, but that’s obviously a problem now since you did submit a PAB then ignored the Player Arbitration Policies and Procedures. Posting on the public forums and hoping they contact you to do the right thing is your next option, which clearly you’ve already done. In our experience that process is far less successful these days than it used to be.

- Max

 

[marctheunisz]

If they are licensed in Costa Rica as you’d mentioned then unfortunately your choices are very limited. The PAB would have been a good way to start, but that’s obviously a problem now since you did submit a PAB then ignored the Player Arbitration Policies and Procedures. Posting on the public forums and hoping they contact you to do the right thing is your next option, which clearly you’ve already done. In our experience that process is far less successful these days than it used to be.

- Max

Oke thanks, i also put this comment on other forums

 

[amrio]

Hi did they already payed you?

 

[Oscar Arnhem]

IDEAL deposit,why play on a casino with NO Dutch licentie?

 

[marctheunisz]

Hi did they already payed you?

No, i’ve put casinoguru on it… they said give it 14 days and then they are going to help me

 

[marctheunisz]

IDEAL deposit,why play on a casino with NO Dutch licentie?

Because i found out after… i’ve played many casino’s with no dutch licence and they all paid

 

[larss1998]

Hi,

Im new on this forum but want to write something.

I also won, after like 4-5k losses, i got 10k withdrawal since last week friday, 12:31 on 2 January, its still pending and option to rollback.
Can mail them, live chat, personal vip manager they all tell that they are busy with it…
Still dont have it, its alot money, hope on god that it will come after losing so much.

 

[dunover]

Hi,

Im new on this forum but want to write something.

I also won, after like 4-5k losses, i got 10k withdrawal since last week friday, 12:31 on 2 January, its still pending and option to rollback.
Can mail them, live chat, personal vip manager they all tell that they are busy with it…
Still dont have it, its alot money, hope on god that it will come after losing so much.

Sadly you are in the same situation as other players, the site has no proper license and it's unlikely you'll be paid.

 

[larss1998]

Sadly you are in the same situation as other players, the site has no proper license and it's unlikely you'll be paid.

It’s crazy because some “casino scouts” all writing on internet that they are trusted and made withdrawals etc.
Its also crazy that they some people out.

 

[dunover]

It’s crazy because some “casino scouts” all writing on internet that they are trusted and made withdrawals etc.
Its also crazy that they some people out.

They would say that, they are paid to say that or are associated non-independent affiliates.

 

[larss1998]

I also know someone who got paid. Thats strange

 

[larss1998]

Update!

1 of the 2 5000€ withdrawals is sent, status is to sent no option to rollback anymore.
Not recieved it yet on my bank tho.

 

[TheProbMatrix]

That's frustrating. Unfortunately this is a common pattern with offshore casinos - they pay small withdrawals to build trust, then stall on bigger ones.

Few things you can try:

1. Document everything - screenshots of pending status, chat logs, emails with timestamps
2. Post on other forums like AskGamblers, they have a complaint system that sometimes gets casinos to respond
3. Check if they have any licensing body you can report to (Costa Rica licensing is weak but worth a shot)

For future reference, always check casino reputation before depositing and stick to well-reviewed sites with proper licensing (MGA, UKGC). The "pay small, block big" tactic is a major red flag.

Hope you get your money but honestly with Costa Rica casinos it's tough. Keep pushing and make noise on every platform you can.

 

[Ready36]

Update!

1 of the 2 5000€ withdrawals is sent, status is to sent no option to rollback anymore.
Not recieved it yet on my bank tho.

Update?

 

[larss1998]

Recieved 5000€ in my bank, second withdrawal still pending.
Im VIP tho

 

[L&L-Jan]

IDEAL deposit,why play on a casino with NO Dutch licentie?

Shall I begin to sum up their reasons?

But yeah this is the downside from over-regulations. A market that was fine in 2021 is destroyed. Players go to the black market and have no clue if they get paid or not. That's sad.

 

[Oscar Arnhem]

Dont forget Cruks

 

[larss1998]

did someone get something already?

 

[Miraaa3]

Im having the same issue.. withdrawal since 15 april and as of today 19 april still pending and able to rollback.