As a person recovering from addiction myself (I won't go into that here, but let's just say I've been there done that), I can relate to ilosetoomuch's feeling of hopelessness and loss of control. There is nothing worse than feeling utter terror about something that (in your mind), you feel you have no power to overcome.
That being said, back on topic...the mention of the mystery casino being accredited (why has ilosetoomuch taken the time to refute other posts here but not named the casino? hmmm kinda of fishy, but I digress) has me wondering...what are the accredited properties' views on responsible gambling, and what do they recommend?
Browsing the highest ranked one on Bryan's list (voted best casino 2003-2007), we read:
We believe that we have a responsibility to you, our customers, to ensure that you enjoy your experience at (the place) Sometimes we find customers who have problems controlling their gambling, and we try to help them as much as we can. We are able to do this because we have talked to GamCare, a charitable organisation that provides help and counselling to those with gambling problems.
Keeping control...
Whilst the majority of people do gamble within their means for some it can spiral out of control. In order to help you keep control we would like you to remember the following:
* Gambling should be entertaining and not seen as a genuine way of making money
* Avoid chasing losses
* Only gamble what you can afford to lose
* Keep track of the time and amount of money you spend gambling
* If you need help, use the deposit limits and time limits in the player protection page to control the amount you can spend
* If you need to have a break from gambling then you can use our exclusion options within the player protection section
* If you need to talk to someone about problem gambling then contact GamCare
.....
Isn't that wonderful? There are infact measures in place to help a player who's out of control. Of course we realize, that gambling addiction, just like drug, alcohol and other addiction is in fact tough to beat and especially cold turkey. It just draws us back.
However, back to this thread, I have a couple of questions for ilosetoomuch:
1. Which casino do you have a problem with...and why keep this a secret so long?
2. What date did you first ask them to close your account?
3. How did you communicate this desire? Did you email them let's say from your yahoo mailbox, to let's say
[email protected]
... or did you use their site's help form and click Submit to fire off your question?
If the latter is true, the casino probably has your original contact date and time stamped.
4. Is/are your account/ now closed?
5. Have you taken the advice of this thread and download gamblock / deleted the software in question?
6. And finally, do you recognize that casinos have terms and conditions that specifically make you virtually sign (by downloading the casino software, opening up an account and playing there) what's known as "Terms of agreement" , which invariably includes a clause that the player is responsible for all transactions on the account , and that there's a risk of losing money?
Not trying to rub salt in the wound, but taking an objective view on the situation. Remember, after rain comes sunshine... but at some point we do need to take responsibility for our own actions.
In fact, I recommend you search for Intervention episodes on youtube... trust me, when you see how those addicts and their loved ones suffer..then you'll understand the true meaning of addiction.