boomer48 said:
I requested a $50.00 withdrawal over a week ago from the Vegas Red casino. After two attempts to fax them a copy of my driver's license for identification and numerous calls, they still refuse to give me my refund. Did I break any of their terms and conditions? No. Did I do anything else illegal or unethical on their site? No. The reason they refuse to process my withdrawal is that they contend the fax I sent them was not clear?? This sounds like a total line of bull*** to me. I purposely lightened the contrast setting of the copy machine I used with my license, so that it would be clear. And it is. If the casino's fax machine is broke or defective, it is up to them and not me to repair or replace it.
Don't make up bogus excuses, though, stonewall me further and try to steal my money. Any replies from the rest of you?
i went through this would golden palace a log time ago, i couldnt beleive the amout of excuses i was given, the file is to big, we didnt recieve it, we cant receive that file format (jpeg!!!!),its not clear enough, make up an excuse and they will have already used it.
in the end i knew that i was being blatantly being lied to, after 6 weeks of bullshit (i wont self censor myself where this group is concerned) i ended up threatening them with going to CM and all the other portals, surpise surpise my money was with me the next day.
it was actually that incident that got me to open up my account here, however with them paying me, i had no need to make my opening post here a complaint about them.
however the question i ask, how many are not as internet savvy as me and know where to complain, and have given up on being paid?
this is a standard trick of golden palace (and in fact most playtechs).
oops, sorry i forgot this thread isnt about my personal bitch but about vegas red, anyway this is a standard trick amongst certain casinos, i dont know who vegas red are, but any chance they are playtech ?
the only reason i ask is that in my whole life i have only ever played at 3 playtechs and all 3 used this tactic, yet i have never encouted it anywhere else.