WolframBeta
Banned User - multiple forum accounts - troll - no
- Joined
- Mar 19, 2014
- Location
- US
The situation is pretty straightforward, and before I take further actions I'm asking the members of the forums for opinions so that I don't make a fool out of myself if I don't have the right to a refund.
I'm a US player. Recently I deposited $400 at a US-facing casino. The bank charged me an additional $11.87 titled "International purchase transaction fee"
There was absolutely no information on the casino site that such fee was existent and neither was it indicated in any way that the purchase was not only international, but also qualified for a transaction fee on the bank's part (I'm sure not all international transactions incur a fee, right? Correct me if i'm wrong). Furthermore in the situation of such fee would be paid for by the client (me) instead of the merchant (casino).
I understand that US banks can't interact with online casinos but that doesn't mean I'm not going to frown at online casinos using fake company labels to bypass that. And especially when such action incurs a fee on the client's part. If they want do dance around the law don't make the customer pay the price. This may even qualify as a "Incorrect amount dispute" with the bank as I was expecting to pay $400 and actually paid $412. Don't panic casino managers, I'm not going to dispute, just saying it may be done.
$12 may not be a big number, but it's the principal that matters here. Think about it this way, if you don't think we have a problem here, would we have a problem if this was a $10000 deposit and the fee was $300? If still not, would we have a problem here if this was a $10000 deposit with a $10000 fee? The point of the matter is not only is this fee not mentioned anywhere, but it is applied retroactively to your permission. Meaning, I clicked "Confirm deposit of $400" not "Confirm deposit of $412". I gave permission to a $400 spending and not a $412 spending. How would you feel if those numbers were different? Once again in my opinion it's the principal that matters here.
Do you guys think I have the right to a refund on the $11.87? If enough people believe I do, I will take further actions. Messaging the casino rep, and if that doesn't work, PAB.
I will not disclose the name of the casino at this point (to not make a fool of myself if I'm wrong). But I will say that I have emailed customer support of the said casino and they denied me a refund saying "We have plenty of bonuses, it should make up for any situation like this". For the record their bonuses are quite stingy and most being -EV.
I'm a US player. Recently I deposited $400 at a US-facing casino. The bank charged me an additional $11.87 titled "International purchase transaction fee"
There was absolutely no information on the casino site that such fee was existent and neither was it indicated in any way that the purchase was not only international, but also qualified for a transaction fee on the bank's part (I'm sure not all international transactions incur a fee, right? Correct me if i'm wrong). Furthermore in the situation of such fee would be paid for by the client (me) instead of the merchant (casino).
I understand that US banks can't interact with online casinos but that doesn't mean I'm not going to frown at online casinos using fake company labels to bypass that. And especially when such action incurs a fee on the client's part. If they want do dance around the law don't make the customer pay the price. This may even qualify as a "Incorrect amount dispute" with the bank as I was expecting to pay $400 and actually paid $412. Don't panic casino managers, I'm not going to dispute, just saying it may be done.
$12 may not be a big number, but it's the principal that matters here. Think about it this way, if you don't think we have a problem here, would we have a problem if this was a $10000 deposit and the fee was $300? If still not, would we have a problem here if this was a $10000 deposit with a $10000 fee? The point of the matter is not only is this fee not mentioned anywhere, but it is applied retroactively to your permission. Meaning, I clicked "Confirm deposit of $400" not "Confirm deposit of $412". I gave permission to a $400 spending and not a $412 spending. How would you feel if those numbers were different? Once again in my opinion it's the principal that matters here.
Do you guys think I have the right to a refund on the $11.87? If enough people believe I do, I will take further actions. Messaging the casino rep, and if that doesn't work, PAB.
I will not disclose the name of the casino at this point (to not make a fool of myself if I'm wrong). But I will say that I have emailed customer support of the said casino and they denied me a refund saying "We have plenty of bonuses, it should make up for any situation like this". For the record their bonuses are quite stingy and most being -EV.
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