Question Direx N.V Complaints?

[Steviedoo]

There’s a warning against direx NV yet there’s a baptism by fire for N1?

Why if there is a warning.

 

[homerbert]

There’s a warning against direx NV yet there’s a baptism by fire for N1?

Why if there is a warning.

Hey mate!

Because N1 is N1 limited (MGA), and not Direx N.V.

Hope this clarifies things for you.

Br,

V.

 

[maxd]

N1 is apparently under separate management. Bryan has the details on that.

 

[dionysus]

and to be fair, homerbert is always active in the forum addressing questions and concerns

 

[maxd]

Qbcasino do not belong to Direx and do not operated by Direx license.

I've updated the casino list in the Warning to reflect this new info. Please feel free to email me info on any similar changes that need to be made.

and to be fair, homerbert is always active in the forum addressing questions and concerns

Which is more or less what I said in post #22. My point is that enthusiasm and a forum presence do not a good casino group make. I'll agree that the reps are making a good show of pumping the group but we need to see cold, hard facts to prove that there's more to that than mere puffery. As I said, there is a shit list of player complaints gone bad that still needs to be addressed. That's no small amount of work, for us or them. I say the jury is still out. YMMV.

 

[lockinlove]

Ahh here we go. Ran into a bs term they tried to hit me with at ilucki casino. I deposited $75 and lost it. I had some freespins fromt he deposit and won $50 and this is what they tried to send me

Will finish all my batches of freespins and shut the account down. First of all wager 3 is pathetic. Second of all trying to make me wager 3x of a prior deposit on a future one is very very bad especially on cash deposits LoL

 

[homerbert]

Hey @lockinlove
Did I understood it correctly? You lost your funds, played FS, won something, and when tried to WD they forced x3 WR?

Can you PM me email there, and I will check and speak with operator to prevent it in future.

Br,

V.

 

[lockinlove]

Hey @lockinlove
Did I understood it correctly? You lost your funds, played FS, won something, and when tried to WD they forced x3 WR?

Can you PM me email there, and I will check and speak with operator to prevent it in future.

Br,

V.

Yep I think what may have happened is they saw the cashout and thought I didnt win them from freespins and tried to apply 3x wager rule to my deposit that I lost. Because after a bit they ended up paying me. Anyways that is what I hope went on. The 3x wager rule must go from direx casinos!!

 

[homerbert]

Hey @lockinlove

They agreed that made mistake and withdrawal was processed. I doubt there will be anything like that in future since it was just mistake.

RE x3 - it is complicated case, and each casino team can decide themselves do they want this rule or not.

Br,

V.

 

[PatrickNess]

Hi Direx, didn't you get the memo ? Games in demo mode should have same odds as with real money.

Wildblaster casino. Amatic's Diamond Monkey slot.

I played several 100+ demo sessions of 18spins or something like that (it's the limit in demo mode), repeated over several days, maybe 2k spins in total in demo mode. Had 5-10 times the kind of expected rtp of 30%-90%, but vast majority sessions ended with 3 to 5 digits rtp.

For sake of simplicity, if I wagered 100 fun credits, initial balance is 10'000, I end up in 11'000-14'000 region way too often, plus some oddly frequent 300x+ wins. Maybe the readers won't see that if their IP isn't in added to the suckerlist first or if the Ukrainian IT nerd in his moms basement fixes this before they can test.

But hey Dat'z just Randomz right, like one big 2000spins ultra hot session ? Yet real money in a few 200 spins sessions disappears faster than a Malaysian Airways flight. Well at least we know where the money goes. Btw that's not my complaint.

My complaint is: don't lure people.

 

[Wondah]

party pooper

Reported for offensive language....

 

[homerbert]

Hi Direx, didn't you get the memo ? Games in demo mode should have same odds as with real money.

Wildblaster casino. Amatic's Diamond Monkey slot.

I played several 100+ demo sessions of 18spins or something like that (it's the limit in demo mode), repeated over several days, maybe 2k spins in total in demo mode. Had 5-10 times the kind of expected rtp of 30%-90%, but vast majority sessions ended with 3 to 5 digits rtp.

For sake of simplicity, if I wagered 100 fun credits, initial balance is 10'000, I end up in 11'000-14'000 region way too often, plus some oddly frequent 300x+ wins. Maybe the readers won't see that if their IP isn't in added to the suckerlist first or if the Ukrainian IT nerd in his moms basement fixes this before they can test.

But hey Dat'z just Randomz right, like one big 2000spins ultra hot session ? Yet real money in a few 200 spins sessions disappears faster than a Malaysian Airways flight. Well at least we know where the money goes. Btw that's not my complaint.

My complaint is: don't lure people.

Hey mate!

More than this, I even tried to play amatic new games in demo myself And I never had anything like you saying.

I think it is more question to Amatic than us, but I'll check ofc.

Br,

V.

 

[Steviedoo]

Hey mate!

More than this, I even tried to play amatic new games in demo myself And I never had anything like you saying.

I think it is more question to Amatic than us, but I'll check ofc.

Br,

V.

Amatic games demo mode play the same everywhere not only on direx casinos. However There is no way that these games are the same in demo mode and in real play mode.

I complained about it a while back on the gameart thread where videoslots pulled their games cuz it didn’t pay the same in demo mode and in real mode. Videoslots never got back to me about it.

The poster is right. In demo mode I always end up with double or triple my initial starting amount. the Only thing is that you are limited to 50 spins or less in demo mode.



ATTN: Casino Rep - Demo play not the same as real - GameArt slots

 

[Steviedoo]

Hi Direx, didn't you get the memo ? Games in demo mode should have same odds as with real money.

Wildblaster casino. Amatic's Diamond Monkey slot.

I played several 100+ demo sessions of 18spins or something like that (it's the limit in demo mode), repeated over several days, maybe 2k spins in total in demo mode. Had 5-10 times the kind of expected rtp of 30%-90%, but vast majority sessions ended with 3 to 5 digits rtp.

For sake of simplicity, if I wagered 100 fun credits, initial balance is 10'000, I end up in 11'000-14'000 region way too often, plus some oddly frequent 300x+ wins. Maybe the readers won't see that if their IP isn't in added to the suckerlist first or if the Ukrainian IT nerd in his moms basement fixes this before they can test.

But hey Dat'z just Randomz right, like one big 2000spins ultra hot session ? Yet real money in a few 200 spins sessions disappears faster than a Malaysian Airways flight. Well at least we know where the money goes. Btw that's not my complaint.

My complaint is: don't lure people.

I have been complaining about amatic games in demo mode for a while ...it the same across a few other casinos for a while.

I keep getting told...yeah but your spins are limited.

No way these games play the same.

 

[lockinlove]

Hey @lockinlove

They agreed that made mistake and withdrawal was processed. I doubt there will be anything like that in future since it was just mistake.

RE x3 - it is complicated case, and each casino team can decide themselves do they want this rule or not.

Br,

V.

No Vitaly. For the past two days they kept refusing my withdraw after I wager my deposit 1.5x times demanding I do 3x wager or pay a fee of managements discretion. I referred this previous case as an example I do not have to wager 3x. They refused.

My cashout sat for a day. Then they put it back in my account and quoted terms that I must wager 3x and thats, that. So I got sick of this game and know you are busy and dont know when you back around to fix it again. So I tried to make 3x wager and lost.

These casinos must stop the 3x stuff. There is no reason to attach that to cash at all. It is only there for the casino to try and make someone lose their cash balance and has nothing to do with money laundering reasons at all.

Again I quoted this previous case and even used your name for reference and they still denied.

I also sent this info to you in PM over past days but wanted to put this public so others can be warned some direx is enforcing 3x wager for no reason on players.

And a message confirming that it is not a mistake and they will enforce 3x wager regardless of what you told them

 

[lockinlove]

The bottom line is any casino that demands 3x wager on cash deposits should never be allowed to be accredited ever. It sets a bad precedent. I have found every single direx casinos demands 3x wager no matter what.

I guess they arent rogue and steal your money so the grey zone seems like a perfect place for them all. Aside from the ones that get with the program.

 

[homerbert]

The bottom line is any casino that demands 3x wager on cash deposits should never be allowed to be accredited ever. It sets a bad precedent. I have found every single direx casinos demands 3x wager no matter what.

I guess they arent rogue and steal your money so the grey zone seems like a perfect place for them all. Aside from the ones that get with the program.

Hey @lockinlove

To be completely honest with you here - I'm disagree with you. I do not see that 3x WR rule is that bad. Seriously. As a player with about 10 years experience, I NEVER had any problem with this rule. Yes, sometimes it can be pain, but IMO, it is better than having lot of docs request and headache with verification.

More than this, as I already told to you - each casino operated by different team, and it is up to them do apply this term to everyone or not. And it is up to you - to which brand check and play with.

Br,

V.

 

[lockinlove]

Deposit $100 wager $100. Deposit $100 wager $300. I see clearly how its bad. Especially if you hit 500x in the first few spins and then lose $200 to extra unneeded wager. You can see two cases here I believe early in the N1 casino thread how it was bad for people.

And sorry maybe each casino has their own rules except its impossible to tell because they change them all the time. A couple casinos I played with for past few months never implemented 3x wager. I chose carefully. Now all my cashout getting declined and put back into my account even if I wager 2.8x. I am def not going to chase you up every single time I have this issue so I am just going and closing all accounts doing this to me until I have none left aside from N1 I guess.

 

[homerbert]

Deposit $100 wager $100. Deposit $100 wager $300. I see clearly how its bad. Especially if you hit 500x in the first few spins and then lose $200 to extra unneeded wager. You can see two cases here I believe early in the N1 casino thread how it was bad for people.

And sorry maybe each casino has their own rules except its impossible to tell because they change them all the time. A couple casinos I played with for past few months never implemented 3x wager. I chose carefully. Now all my cashout getting declined and put back into my account even if I wager 2.8x. I am def not going to chase you up every single time I have this issue so I am just going and closing all accounts doing this to me until I have none left aside from N1 I guess.

Hey @lockinlove

It can be bad, it can't. Like I said, I understand fully both sides here. In your example (hit 500x in first few spins) - my team have instruction to process in such cases. Some other teams - maybe not. I can't speak from everyone.

As current position of Direx, we are not ready to remove this rule. We have personal reasons and things. And trust me, it is have nothing to do with a fact that customers will lost some money making this x3 WR.

I really understand you, and hope you understand me.

Br,

V.

 

[lockinlove]

It's fine. I get it and its my choice to play in places or not. And just because we have a disagreement or issues doesnt mean I dont appreciate at least you address things.

Hope to hear one day they remove 3x wager on cash deposits at some point.

 

[homerbert]

It's fine. I get it and its my choice to play in places or not. And just because we have a disagreement or issues doesnt mean I dont appreciate at least you address things.

Hope to hear one day they remove 3x wager on cash deposits at some point.

Thank you!

To be honest, I do more hope in about all teams become more professional, and can easily decide when x3 WR really required, and when not

Br,

V.

 

[pinnit2014]

I don't think x3 wagering is ever 'required'

Many casinos here in the UK now will allow you to withdraw without even the x1 wagering but rather charge you an admin fee, which suggests to me it's never all been about AML etc.

 

[slotter999]

I don't think x3 wagering is ever 'required'

Many casinos here in the UK now will allow you to withdraw without even the x1 wagering but rather charge you an admin fee, which suggests to me it's never all been about AML etc.

The reason casinos cannot enforce this outrageous rule in the UK is because it's entirely illegal and I think one of the targeted areas where the regulator stepped in and warned the casinos about their conduct.

It can never be right that a player is forced to gamble because the casino refuses to refund their money until they do so. How can anyone try to justify that?

 

[lockinlove]

The reason casinos cannot enforce this outrageous rule in the UK is because it's entirely illegal and I think one of the targeted areas where the regulator stepped in and warned the casinos about their conduct.

It can never be right that a player is forced to gamble because the casino refuses to refund their money until they do so. How can anyone try to justify that?

Players complained when they were forced to wager even 1x. I know alot of casinos who dont even make me wager 1x because they know im not laundering money. Direx enforcing a 3x wager on cash deposits is ridiculous and that's why I hope any of them that have this clause are never allowed to be accredited here because it will give permission to all casinos to think this is ok. When it clearly is not. At all.

 

[Sonict]

With the way I play, I am in the same boat as @lockinlove here. I want to play, have fun, and cash out before I give it all back since there is always another day to try my luck again. 99% of my cashouts happen after 1x wagering unless I am on a deposit bonus. If I was forced to do 3x wagering for every deposit, I would have very few cashouts and it would not be fun at all anymore!