Diamond Casino

[bagofmaggots]

I signed up at Diamond Casino several days ago and made a $20 NETeller deposit at the same time. I lost the $20 quickly and received a couple of emails from them stating the $50 bonus would be credited within 24 hours. The next time I attempted to login my account was "locked". I called their support and was told my name was on a list of "potential casino abusers" and that is why it was locked. The person on the phone was no help whatsoever in helping me. They have a right to ban me or anyone they don't want to play there for any reason they chose, but I would not have made a deposit except to get the 250% bonus they promised. I've sent 2 emails requesting that they either unlock my account and deposit the $50 bonus I am due or return the $20 deposit I made. They have not responded to my emails. I don't understand how my depositing and losing my money would make me a potential cheater. It's clear to me that if I had won something with the $20 they would not have paid me, so by that token they have no right to keep my money. These JERKS ripped me off

 

[bagofmaggots]

Some background

This link is to another site I have posted at that gives
earlier problems I encountered with the "cheater list"
They messed up and got caught lying.

Link Removed ( Old/Invalid)

 

[The Dude]

Hi bagofmaggots,

And welcome to the forum. I'm in the process of contacting the casino anticipating an answer. Please be aware that negative postings makes it difficult for me to negotiate anything. This was spelled out clearly in the "Pitch a Bitch" section. I would appreciate it if you would reread this section. Thanks!

 

[bagofmaggots]

Advice taken

Thank You for your assistance. Your advice is well taken. I did recieve 2 emails from a support represenative over the weekend promising to forward my issue to Diamond "management" and have yet to recieve a response from them. I stand ready to defend my own honesty and integrity! No more negative postings from me.

 

[bagofmaggots]

Response

I recieved an email from Diamond Casino's customer support. I forwarded it and my response to your email address Casinomeister. Their response in the email seems to suggest that the only reason this wasn't resolved by now is because I wouldn't comply with thier request for a copy of my ID. The truth is they never asked me to send a copy of my ID. Their phone rep merely suggested that doing so "might" be enough "if" the reason for the lockout was a typo, but he didn't know. I wanted something more than a "guess" for an explanation. I am not trying to be difficult just careful

 

[bagofmaggots]

another email

I got more email and sent you a copy casinomeister. I'm trying not to lose my temper with them.

 

[fortunelounge]

I signed up at Diamond Casino several days ago and made a $20 NETeller deposit at the same time. I lost the $20 quickly and received a couple of emails from them stating the $50 bonus would be credited within 24 hours. The next time I attempted to login my account was "locked". I called their support and was told my name was on a list of "potential casino abusers" and that is why it was locked. The person on the phone was no help whatsoever in helping me. They have a right to ban me or anyone they don't want to play there for any reason they chose, but I would not have made a deposit except to get the 250% bonus they promised. I've sent 2 emails requesting that they either unlock my account and deposit the $50 bonus I am due or return the $20 deposit I made. They have not responded to my emails. I don't understand how my depositing and losing my money would make me a potential cheater. It's clear to me that if I had won something with the $20 they would not have paid me, so by that token they have no right to keep my money. These JERKS ripped me off

bagofmaggots:

I will attempt to reply to your post in sequence of events.

After you opened your account on 29/5 at 00:39 we discovered some discrepancies on your account and it was subsequently locked at 01:43.

When you phoned on 29/5 at 02:21 you were told that your account was locked for the above reason and that we require verification documents from you. According to the note on your account, you refused to supply these documents and stated that you will not be playing in the casino again. You were not told that you are a casino abuser.

On 5 June you mailed us requesting your account to be unlocked and your deposit to be returned. You did, indeed receive the following reply:
[I]Thank you for your E-mail.XXXXX your account has not been locked indefinitely.

Our Player Security Company will consider unlocking your account upon the receipt of the following documents:

Front and back copy of your Drivers License.
A copy of a valid Utility Bill reflecting your current home address.

The Player Security Company will review these documents and possibly consider re-opening your account.

These documents can be scanned and e-mailed to [email protected]

Once we receive these documents we will forward them to the Player Security Company.

Please contact us again, should you have any further queries.[/I]

On 6 June you mailed us again stating that you "do not appreciate being cheated" and that you were going to go public with the issue. You received the following reply"
Thank you for your correspondence.

XXXX, I have forwarded your query through to Diamond Casino management and asked that they reply to you with a resolution to your query.

Please contact us again, should you have any further queries.

On 6/6 you mailed again, claiming that you have not heard from us for 7 days and, again, requested the refund of your deposit. You received the following reply:
Thank you for your correspondence.

XXXX, I am concerned about the fact that you say you have forwarded mails to us and have not received any replies. Looking at your account I see you called in 05/29/2004 and you were explained what was happening on the account. The first e-mail we have on record from you was received 06/05/2004 and it was replied to. I have forwarded you previous query to Diamond Casino management and I will paste this one in the account so that they can have a look at it as well.

Please contact us again, should you have any further queries.

Since then, you have received several mails from us requesting the verification documents which you have, to date, not supplied.

Your claim that we have not replied to your mails is therefore completely false.

On to the real issue. As your account was locked due to discrepancies on your account, the only way to have this account possibly unlocked, is to provide us with the required information. According to direct instructions from Diamond Casino's management, if you continue to refuse, the account will remain locked.

VP Operations
Fortune Lounge

 

[The Dude]

Since then, you have received several mails from us requesting the verification documents which you have, to date, not supplied.

why haven't you sent the docs that they've requested? This should have been the first thing you should have done.

 

[Sodax77]

Dear Casinomeister
and
Dear Fortunelounge

Like i post in one topic, there are many people who don't receive any e-mails, that contains Casino name etc. That is fact, what based MSN support (this is about Hotmail service), but i guess there is problem in other e-mail service too. Example: once VPL answer me 4 times to my question, and 4th letter come to my mailbox. I use low-section in spam-settings, and i already fix many trusted-list-filter, etc, so i can receive letters. Now it's work. Same thing about King Neptunes, and Casino On Net, after fix all possible filter, i reveive now all letters. But only place, where i can proof that no answer never send to me is Platinum Play, when i sent negative feedback about their
[no comment] (nice letter anyway), but it seems, that when i ask anything else, i get answer. Sorry about my negative Platinum Play feedback here. But it is weird, that they answer everything about money, money, money, but when you send feedback they answer, and i GET E-MAILS. Anyway my point is, MANY CASINO OPERATOR KNOW ABOUT i.e MSN SPAM problem (no e-mail even spam-folder, etc.) Ask i.e King Neptunes, They know that problem, ask i.e Casino on Net they know that problem. it seems that FL don't know. That's all

"FL don't know"=same problem many FL casinos. Hope they finally understand
Thank you

 

[fortunelounge]

Dear Casinomeister
and
Dear Fortunelounge

Like i post in one topic, there are many people who don't receive any e-mails, that contains Casino name etc. That is fact, what based MSN support (this is about Hotmail service), but i guess there is problem in other e-mail service too. Example: once VPL answer me 4 times to my question, and 4th letter come to my mailbox. I use low-section in spam-settings, and i already fix many trusted-list-filter, etc, so i can receive letters. Now it's work. Same thing about King Neptunes, and Casino On Net, after fix all possible filter, i reveive now all letters. But only place, where i can proof that no answer never send to me is Platinum Play, when i send negative feedback their
[no comment], but it seems, that when i ask anything else, i get answer. Sorry about my negative Platinum Play feedback here. But it is weird, that they answer everythin about money, money, money, but when you send feedback (nice letter, anyway) they don' answer. Anyway my point is, MANY CASINO OPERATOR KNOW ABOUT i.e MSN SPAM-FILTER problem (no e-mail even spam-folder, etc.) Ask i.e King Neptunes, They know that problem, ask i.e Casino on Net they know that problem. FL don't know. That's all

Sodax: Thank you for the feedback.

In this particular case, we know for a fact that he did receive our mails.

All our e-mails from Support go through several SPAM ratings and we have removed all links in our mails to ensure they are not blocked. Our mail delivery success rate has increased tremendously in the last few months.

If you sent a feedback mail to us and we did not respond, I sincerely apologize as we should have done so. I am glad, though, to hear that you do receive responses to queries, etc. Next time you do not receive any response, please do not hesitate to mail me or to use the escalation e-mail address on the casino website.

VP Operations
Fortune Lounge

 

[The Dude]

Hi Sodax,

Some excellent points made, but it this case - like FL said - the mails have been going through. It appears that the player is reluctant to send his ID, at least that's what it seems to me.

I thought that sending one's ID was a no-brainer. You do it upon request. Normally it's done when cashing in for the first time (perhaps), or if the casino suspects something is up. Regardless, if you are a player with nothing to hide, it shouldn't be a problem.

Hope there is no problem here.

 

[Sodax77]

.. But it is weird, that they answer everything about money, money, money, but when you send feedback they answer, and i GET E-MAILS...

Few word missing (DON'T):
Correct version:
.. But it is weird, that they answer everything about money, money, money, but when you send feedback they DON'T answer, and i DON'T GET E-MAILS..

But anyway, Thank you FL, that you read feedback here what: ).
And i understand now better (this case), after reading about your replies.
But maybe i said this quite hard (spam-thing), because i know some group, who just don't understand this. But my biggest thanks go to VPL, CON and Trident group. :notworthy

I will "test" FL soon again.

edit: 10 times

 

[RobWin]

Mr. VP Operations (Fortune Lounge), I would like to ask you a question that has been bugging me for years now regarding online casinos, and I have played at most of yours also.

My question is "Why is it that anytime someone deposits money at one of your casinos or any other online casino there is never an issue of ID or Documentation for you to take the money"?

.... but....when someone wants to cash out they have to supply all these different forms of ID... and most of the online casinos that I have had dealings with over the last nine years say that it is for the player protection issue, to make sure that they are paying the correct person....

....but my point is that if they were trully concerned about the player protection issue... how can they justify accepting any deposit without ID also ?

Your answers to these two questions would be greatly appreciated and I think would clear up this issue regarding ID for everyone ? I am sure that I am not the only one who would like to here your thoughts regarding this. Thank you.... Rob

 

[bagofmaggots]

The truth

I have just sent the documents they requested. I was not told what documents they requested untill 6/7 and it took 3 emails for them to tell me exactly documents they needed. They state I was notified before 6/7 of what documents were required, that's a flat out lie! This s a quote from FL and this email was NOT sent to me.If it were I would have sent them what they wanted!!!!

Quote:

On 5 June you mailed us requesting your account to be unlocked and your deposit to be returned. You did, indeed receive the following reply:
Thank you for your E-mail.XXXXX your account has not been locked indefinitely.

Our Player Security Company will consider unlocking your account upon the receipt of the following documents:

Front and back copy of your Drivers License.
A copy of a valid Utility Bill reflecting your current home address.

The Player Security Company will review these documents and possibly consider re-opening your account.

These documents can be scanned and e-mailed to [email protected]

Once we receive these documents we will forward them to the Player Security Company.

Please contact us again, should you have any further queries.

This email is a complete fabrication!!!!! How clever to create a bogus email that answers all my questions! I have a number of correspondences after fake email that should prove this one was never sent!!!!

Regarding the phone conversation I already detailed in this post that the operator suggested "maybe" sending a copy of my drivers license would satisfy the matter "if" the problem were a typo, but he wasn't sure. If by chance they record their telephone conversations then you should listen to the tape because the represenative DID tell me my name was on a list of potential abusers. I may not be exactly correct with the term "potential abusers" but that was clearly what was meant. I did NOT imagine that he said that and I'm not Lying either. I didn't sign-up at Diamond casino and deposit money with them just to pick a fight. I have truthfully detailed how they treated me in this post. Well Diamond casino is this how you treat all new customers who claim your deposit bonus?

 

[bagofmaggots]

Deposit

I want to make one more point perfectly clear. My deposit was accepted and I quickly lost it. Several hours later I recieved 2 emails telling me that my account woud be credited within 24 hours. When I attempted to logon the following day my account was locked. I did not request a withdrawl. They did NOT lock my account before I made and lost my deposit! They locked it before they gave me the promised Bonus. They did not Call, email or contact me in any way what-so-ever, to either tell me they had locked my account or explain what I had to do to get it un-locked. When I called their customer support that same day I was told that was standard procedure NOT to notify me of the action they had taken. I am not at all surprised they portray my as a "difficult" customer who was unwilling to comply with their perfectly innocent request. They are lying!

 

[bagofmaggots]

One last thought

I have just re-read ALL emails sent by me to Diamond casino and all that were sent by them to me. They backup what I have stated and should prove without any doubt that Fortunelounge was NOT being truthfull. I am willing to post all of them here if anyone wants me to! How about that Fortunelounge!
They prove quite clearly that I was NOT told untill an email dated 6/8 what you wanted from me! How many emails did I send asking what documents you require before I got that email on 6/8? More than 1 wasn't it Fortunelounge?
Why would I ask so many trimes "what documentation do you require" if you had already told me? If you want to publicly challenge my honesty and/or integrity I'm prepared to defend myself!!!!!

 

[bagofmaggots]

Compare

bagofmaggots:

On 5 June you mailed us requesting your account to be unlocked and your deposit to be returned. You did, indeed receive the following reply:
[I]Thank you for your E-mail.XXXXX your account has not been locked indefinitely.

Our Player Security Company will consider unlocking your account upon the receipt of the following documents:

Front and back copy of your Drivers License.
A copy of a valid Utility Bill reflecting your current home address.

The Player Security Company will review these documents and possibly consider re-opening your account.

These documents can be scanned and e-mailed to [email protected]


VP Operations
Fortune Lounge

Here is their reply REALLY said



Hi Robert

Thank you for your correspondence.

Robert, I have forwarded your query through to Diamond Casino management and asked that they reply to you with a resolution to your query.

Please contact us again, should you have any further queries.

Kind regards

Rudy

Casino Support

Please contact us on the following numbers for further assistance.

That is the first email I recieved from them and its clearly very different than what Fortunelounge said it was. Well Fortunelounge do you challenge the authenticity or accuracy of what I said? Be advised Fortuneloinge I am a Network Secirity Engineer, an MCSE + Internet and I know how to prove rather or not an email is genuine or a fake. Better check that email you say was sent to me on 6/5 again!!!!!

 

[ShadyPlayer22]

Just send them the ID and an email to VPops confirming that you sent the ID(his email address is on fortunelounge.com website) and im sure they will straighten it out promptly. I have always been paid bonuses and cashouts from fortunelounge promptly. They are on my top list of most trustworthy casino groups.

 

[bagofmaggots]

Thanks Shady

Thanks for the suggestion Shady. They have already responded by stating the documents I sent them have been forwarded to the relevant department for viewing and that they will get back to me. The VP has accused me of being a liar. I'm waiting for his response to my most recent postings. I can prove betond any doubt I have told the truth. All corespondences I have had with them were "replies" So the last email I recieved contains EVERY email sent by both parties beginning with my first email to them and ending with their acknowledgement I just recieved. Perhaps the VP hasn't seen everything or is misinformed by his people. I expected to be called a liar when I Made the first post here so it does not surprise me.

 

[Sodax77]

Sorry about misleading my previous topic FL, sometimes i make mistake my english, you see correct version in reply #12. I can say again, you just don't care about negative feedback. few examples: Desert Dollar and Platinum Play.
And btw, after i sent few months ago feedback to Deser Dollar, i sent same letter 3rd time, and they finally answer (that they receive all letters) with line "We can do anything about that" (letters contain wrong information by casino) or something like that. So i answer that this is feedback and what is wrong, and ask that they read whole long letter, and then they were very helpful. LOL, but they never thank me, even it was mistake. Read my VPL mistakes topic, you see something similar. But they even answer, but make mistakes like FL (almost). Sometimes i feel that FL try commercial here, because there is 100 topics about FL do this and that, and this, and that... You have problem FL. Gambling problem I avoid this casino group. My honest opinion.

I hope if you do everything correctly/fair bagofmaggots, that FL remember thanks or even say that everyhting is ok. But, i guess they don't care...anything... but your money

 

[bagofmaggots]

Thanks Sodax77

Thanks for your enouraging words Sodax77. I should have investigated them before I played there. If I had known they were Fortune Lounge I woud have never deposited my money in the first place.

 

[Sodax77]

Thanks for your enouraging words Sodax77. I should have investigated them before I played there. If I had known they were Fortune Lounge I woud have never deposited my money in the first place.

You're welcome. I agree about FL

Btw:
eCogra 113.P.2 No form of association with pornography, through advertising or alliances, should be permitted.

FL = www.adultgambler.com

Hmm... what is this? Ok, i don't know is that so called pornography, lol
But still. (maybe in US it is)

remember press "see next girl"
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[The Dude]

Okay, lets get this thread back on track:

Btw:
eCogra 113.P.2 No form of association with pornography, through advertising or alliances, should be permitted.

FL = www.adultgambler.com

This is NOT an eCogra casino. I have no idea what this post was all about.

These JERKS ripped me off!

The VP has accused me of being a liar.

Where?

I expected to be called a liar when I Made the first post here so it does not surprise me.

This is MY forum - you expected ME to call YOU a liar?

...I am willing to post all of them here if anyone wants me to! How about that Fortunelounge!

They are lying!

Like I mentioned at the beginning of this thread, negative postings makes it difficult for me to negotiate anything. This was spelled out clearly in the "Pitch a Bitch" section, and that you should have reread this section concerning this. Since you have obviously ignored this, you are on your own on this one. All this anger for $20?

I recommend you take this up with eCOGRA, but it doing so they may turn this down since you've already been a bit too emotional in the forums. Good luck!

You do not have permission to view link Log in or register now.

 

[bagofmaggots]

Ta Da

Well I have passed their scrutiny and they have Un-locked my account and credited the $50 bonus. If there is any justice in the world I will win BIG.

 

[bagofmaggots]

Not You

No I did not expect you to call me a liar Casinomeister I came here because you have an excellent reputation for helping people and I am very gratefull. I was refering to Diamond Casino.

 

[bagofmaggots]

Here

Sodax: Thank you for the feedback.

In this particular case, we know for a fact that he did receive our mails.

All our e-mails from Support go through several SPAM ratings and we have removed all links in our mails to ensure they are not blocked. Our mail delivery success rate has increased tremendously in the last few months.

If you sent a feedback mail to us and we did not respond, I sincerely apologize as we should have done so. I am glad, though, to hear that you do receive responses to queries, etc. Next time you do not receive any response, please do not hesitate to mail me or to use the escalation e-mail address on the casino website.

VP Operations
Fortune Lounge

When he stated "in this particular case we know for a fact that he did recieve our emails" In my mind that is calling me a liar. I stated the email he is refering to was NOT sent to me!

 

[fortunelounge]

When he stated "in this particular case we know for a fact that he did recieve our emails" In my mind that is calling me a liar. I stated the email he is refering to was NOT sent to me!

bagofmaggots: Thank you for sending the required documentation that enabled us to clear up this issue.

Mails sent are automatically stored against your account. I find it very strange that you have received every single mail from us EXCEPT the ones where we requested you to send us documentation, sent to the same e-mail address with no content that will be caught up in a SPAM filter. After you explicitly told us over the phone that you absolutely refuse to send us the documentation.

I did not need to fabricate anything. Apart from these mails, you were told exactly what we required from you telephonically.

I will try to investigate from our side why you did not receive those specific mails.

VP Operations
Fortune Lounge

 

[jetset]

Sodax - these allegations you appear to be making that a Seal group (Fortune Lounge = FL???) may be involved with a porno site are extremely serious and warrant reporting to eCOGRA immediately.

Before I do so, I need more detail and clarity. Please explain where this information originated from, as I cannot access the adultgambler site despite several efforts. Are you saying it came from Fortune Lounge Affiliates?

Sodax77 has just posted in the Online Casino Complaints forum of Casinomeister's Forum under the title of Diamond Casino.

Btw:
eCogra 113.P.2 No form of association with pornography, through advertising or alliances, should be permitted.

FL = www.adultgambler.com

Hmm... what is this? Ok, i don't know is that so called pornography, lol
But still. (maybe in US it is)

remember press "see next girl"
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We pay from 25% to a massive 40% commission - for the life of the player!
Our 24/7 Call center is waiting to assist you in any way.
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Our casino partners offer your players some of the best and most lucrative promotions around - which make them top converting casinos - resulting to more profits for you!
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[GrandMaster]

Sodax - these allegations you appear to be making that a Seal group (Fortune Lounge = FL???) may be involved with a porno site are extremely serious and warrant reporting to eCOGRA immediately.

These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.

 

[The Dude]

These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

 

[jetset]

Exactly - in the opinion of someone I trust (I have still not been able to access this site) this is not pornography, but nudity - the girls are all dressed in bikinis except one which is topless. Not uncommon these days!

Having said that, I do not believe that a commercial liaison between ethical casinos and adult site webmasters is desirable and this should therefore definitely be discouraged.

Grandmaster, you seem rather aggressive in the following post. I don't mind admitting that I had no previous knowledge of these links at all, and I have only limited involvement in the world of affiliates, but you certainly seem to have been aware of it, yet havew said nothing as far as I know.

QUOTE These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.UNQUOTE

Section 113 is in my opinion a suggested practice that should be made a requirement, and I have be en informed that this was addressed by the eCOGRA Board earlier this year and is about to be implemented.

 

[Sodax77]

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

I can say only one thing, in many cases (not about that "adult"-thing) if player make mistake sometimes, some reason or whatever, casino can lock your account, banned you, call you "bonus abuser", whatever. But it seem that (some) casinos not make mistakes at all.

And about "adult"-thing
And i also first write that this "adult" site in nothing but... funny. But i like that someone answer, so i remove those words. And i think you understand that this is example... and everyone know what is pornography. But if you ask some Safe Surf, Net Nanny, Surf Watch, etc , i like to know, what is their level or status to banned/not recommend some site.

and this is from latest FL letter:

"John Hughes
Director, Royal Vegas Marketing

* To review the wagering requirements for this promotion, please refer to our Promotion Rules and Regulations.

Fortune Lounge carries the eCogra Players Seal of Approval"

So they say that: "Fortune Lounge carries the eCogra Players Seal of Approval", and thats why i say "FL = www.adultgambler.com"
Please check their own affilate-site

 

[bagofmaggots]

To Fortunelounge

If you are still monitoring this post Fortuneounge I may have an explanation for the "missing" email. I was unaware that Diamond casino was a part of the Fortune Lounge untill I saw your post here. Is it possible that the email(s) that I have stated I dd not recieve would have listed Fortune Loinge as the sender? If that is the case then it is possible I may have deleted them without ever reading them! The emails I responded to all had "Casinodesk Support" as the sender and I would have never expected that an email from Fortune Lounge would be relevant to my corespondense with Diamond Casino.
If that is the case then we both have some responsibility for this misunderstanding. I would also like to extend my apology to you and Casinomeister for any offensive behavior I may have echibited here.

 

[GrandMaster]

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

I thought it was clear that the issue was not the amount of clothing worn by the ladies on the site, but the fact that the FL group actively recruits porn webmasters as affiliates, blatantly ignoring the ecogra's suggested practice 113.P.2. This leads to the question, what's the point in non-binding suggested practices? Can casinos just ignore all of them, do they have to choose, say, 5 out of 10 to obey, or will there be a golden ecogra seal for those who abide by all suggested practices?

As a player, I am more concerned about the fact that 113.P.3 (All advertising should contain factually correct information.) is also just a suggestion, not a requirement. Does anyone know what the reason for this is?

 

[jpm]

If you are still monitoring this post Fortuneounge I may have an explanation for the "missing" email. I was unaware that Diamond casino was a part of the Fortune Lounge untill I saw your post here. Is it possible that the email(s) that I have stated I dd not recieve would have listed Fortune Loinge as the sender? If that is the case then it is possible I may have deleted them without ever reading them! The emails I responded to all had "Casinodesk Support" as the sender and I would have never expected that an email from Fortune Lounge would be relevant to my corespondense with Diamond Casino.

From the email he quoted here in a previous post, it most likely would have come from [email protected] or something similar and not directly from diamondcasino.com or similar. That must be why you missed it.

 

[jetset]

113.P.3 (All advertising should contain factually correct information.)

Perhaps you should make this suggestion (sans sarcasm) in a constructive way to eCOGRA, as I have done. eGAP is a dynamic process so that regulations can be kept in line with industry developments and player needs. Part of this process are Board discussions on regulations and a regular review process that can change them, and with the next reviews due soon this is a good time to give your input.

eCOGRA assesses compliance by Seal members not merely on management representation, but on actual substantiated fact provided through evidence gathered by the third party monitoring.

The myriad advertising activities of a large number of casinos between actual physical inspections are not easy to cover, and inevitably some intentional or unintentional infringements will fall through the cracks as I suspect has happened here, although this would appear to be largely a storm in a teacup.

Players can assist the monitoring process by constructively reporting to eCOGRA any eGAP infringements they become aware of at Seal casinos. These can then be addressed to everyone's benefit.