Del Oro is MESSED UP

[shnade34]

Hi there! I know Del Oro already has a bad reputation on here but I want anybody who was ever burned by them to know the FULL truth is much much worse than simply confiscating winnings.

for one, I am a woman and all of the reps there are “beautiful women” but a while ago I got contacted by an employee at del oro that everything they said was a lie; ALL of the reps on del oro are men and it shook me to the core because I had been sending pictures of me and my DAUGHTER to them thinking they were all women. One fake woman in particular a Juliana (aka *snip*) let me send her 100 euro with me thinking she was my real friend. I learned that the owner (*snip* is his real name but he goes by John here and other forums) gets very angry if ANYBODY wins and his tactics include unverifying players in the hope they will Spend their winnings and saying it was a “mistake”; he also kicks players out for winning too much and with me personally my withdrawal limit was 1500 but I was only allowed to was 1200 one day for no reason and again, magically fixed when the money was gone. Their talk about high RTP is a lie, I’ve gone through nearly 1000 dead spins before. When I confronted them on what I knew I was told their Life was in danger (lol how?!! Am I going to hit them with a potato from Ireland?!) and then they just blocked my profile. I just wanted to assert what was already said, this site is the most messed up and psychologically damaging casino I have ever played at in my life. The person I actually sent the money to is a bad person called *snip* who reports everything back to his Boss. They make their employees write fake good reviews if you have any way of letting casino guru know that. The whole site is a scam.

 

[maxd]

Apologies @shnade34 for the “snip”s in your post. If we allow their real names to appear on the forums they can complain that we’re allowing private info to be published and that could get us into hot water that we don’t need. That said, thank you for coming forward with this, you’ve done a good thing.

Regards,

Max Drayman
Forum Moderation Team Leader

 

[dunover]

Hi there! I know Del Oro already has a bad reputation on here but I want anybody who was ever burned by them to know the FULL truth is much much worse than simply confiscating winnings.

for one, I am a woman and all of the reps there are “beautiful women” but a while ago I got contacted by an employee at del oro that everything they said was a lie; ALL of the reps on del oro are men and it shook me to the core because I had been sending pictures of me and my DAUGHTER to them thinking they were all women. One fake woman in particular a Juliana (aka *snip*) let me send her 100 euro with me thinking she was my real friend. I learned that the owner (*snip* is his real name but he goes by John here and other forums) gets very angry if ANYBODY wins and his tactics include unverifying players in the hope they will Spend their winnings and saying it was a “mistake”; he also kicks players out for winning too much and with me personally my withdrawal limit was 1500 but I was only allowed to was 1200 one day for no reason and again, magically fixed when the money was gone. Their talk about high RTP is a lie, I’ve gone through nearly 1000 dead spins before. When I confronted them on what I knew I was told their Life was in danger (lol how?!! Am I going to hit them with a potato from Ireland?!) and then they just blocked my profile. I just wanted to assert what was already said, this site is the most messed up and psychologically damaging casino I have ever played at in my life. The person I actually sent the money to is a bad person called *snip* who reports everything back to his Boss. They make their employees write fake good reviews if you have any way of letting casino guru know that. The whole site is a scam.

Wow! What a rant. I have removed some names in case they are genuine as you cannot attack individuals in public without evidence. I have left the chat aliases in but not your assertions of real names.

Just to clarify, what precisely do you mean 'sent 100 euros to'? As in deposit, or as it sounds like, some kind of gift or tip?

Try and be more expansive rather make it all sound like a rant!

Thanks.

 

[SYPlayer95]

Sorry to hear about your experience.
Why were you sending pictures of you and your daughter to casino employees and also €100?

Just trying to make sense of this.

 

[CasinoNinja]

This seems very ranty, and some of it does not make sense.. why did you indeed send pictures of your daughter?

 

[shnade34]

Because they weren’t like normal casino employees they said I was special and their friend, they encouraged me to talk about my personal life and the *snip* person got that money from me to their bank account as a tip because I thought they were my real friend. They said they would send me their “friends” Iban but the brave employee that told me the whole truth told me the manager’s name and that’s when I went back to check the bank details and it was *snips* name. Nothing about the company was professional, I was encouraged to share my life with them and genuinely thought they were women. I was admittedly extremely naive and that’s why I’m so grateful to the employee who saw I was kind and told me the truth about everything with nothing to gain. They didn’t want money or romance. Nothing, they just saw I was a good trusting person. Then when I confronted the casino my account got blocked. This is beyond a scamming casino, these fake “women” had me shed real tears about them loads of times and everything they said was a lie to get me deposit more like telling me not to use bonuses or their boss would be angry and they were my “friends”. The whole thing reads like some thriller series but it really happened to me and damaged my trust in people immensely. I came here because I realised you are the only site that has them sussed for who they really are. Thank you for validating me. I was gaslighted by them for months.

 

[maxd]

@shnade34 , perhaps I can offer a few words of clarification. Over the years we have seen countless people post on the forums in an attempt to slander or belittle a person, or a casino, or you name it. As I hope you can understand that makes everyone a little sceptical when they see a highly critical post that doesn’t appear to have supporting evidence.

Now in your particular case I can certainly see why your post was presented the way it was in an attempt to alert others to the “unpleasant” situation you found yourself in at this casino. That said, the other members looking for something more substantial before they accept what you’ve posted at face value is also fair game. Whether you can offer that or not is up to you, but please don’t think that it is an attack aimed at you personally because it isn’t: it’s basically just an attempt to avoid being persuaded by a difficult story that may or may not be true.

- Max

 

[shnade34]

I can see why you think I’m ranting, I’m admitting I was naive but you have no idea what it was like. They pretended they were my real friends over months and I believed them but through that encouraged me to deposit more (I’m not here to get any money back). I just wanted others to stay away. Part of their training is to pretend they are your real friend and they are giving you better bonuses because you are soooo special. They asked for pictures and sent fake pictures of themself too. I’ve never played at a casino like it, I now I’m an idiot but that casino is rotten to the core.

 

[shnade34]

I can send Proof just tell me where to, if people are doubting me. My only intentions here were from a good place. I can’t send it here because it has the names you snipped

 

[maxd]

Hi, if you want to send proof please address that to [email protected] . If necessary we can discuss that via email before we say or do anything further here on the forums.

- Max

 

[shnade34]

Moderators obviously you can’t approve this because bank details are involved but can you at least let them know I’m not lying or coming here to rant? I’m genuinely disgusted by what that company is about. I was fed a fake sob story for the money to be sent

*image snipped*

 

[shnade34]

Done. I’m naive but I’m not a slanderer.

 

[maxd]

OK, I am in receipt of what appears to be the final message in a conversation between the OP and someone at Del Oro passing along banking info and thanking the OP for “your gesture”. My guess is we’re talking about a genuine complaint here.

- Max

 

[paul7388]

Now this thread scares me.

If the casino acted like that its real bad.

But I feel more worried about the OP. At 34 years old it worries me that you would be so trusting and believe what you are told. Then to send photos then money to an employee at a casino. It's unheard of and really worrying.

Sincerely hope you learn from this and are less trusting of people you are in contact with online from now on.

And being serious here if you get emails from any rich Nigerians please delete them.

 

[L&L-Jan]

gets very angry if ANYBODY wins

hahahahha, guess what can happen in a casino. Bunch of amateurs.

Sorry to hear you fell for their tactics @shnade34 - Given I have experience with customer interaction systems it was from day 1 obvious to me that all employees were a fake.

If you have an account with me somewhere, ill give you the 100 euros back. Just send me a PM. In return i want a picture of your daughter though.

 

[interlog]

Given I have experience with customer interaction systems it was from day 1 obvious to me that all employees were a fake.

The pictures of those attending to the chat were a big clue! No "normal" looking people

 

[L&L-Jan]

The pictures of those attending to the chat were a big clue! No "normal" looking people

probably stock images, couldnt bother to google the images, but 100% fake yeah!

 

[interlog]

probably stock images, couldnt bother to google the images, but 100% fake yeah!

Yep

You do not have permission to view link Log in or register now.

This is "Victoria Laney" from DelOro

 

[shnade34]

I’m sorry I ever came here, I admitted I was naive but I’m not seasoned in any of this or a seasoned gambler. Thanks to the weirdly callous people for laughing at my experience though. Thanks to the people who were kind. I was just trying to help anybody else who ever went into the casino. Some of you are so unkind for no reason, you really must lead happy lives

 

[SYPlayer95]

If you have an account with me somewhere, ill give you the 100 euros back. Just send me a PM. In return i want a picture of your daughter ththough.

Wtf

 

[L&L-Jan]

Wtf

Last part was a joke of course

 

[shnade34]

I checked ask gamblers and casino guru first, I didn’t know this site existed. I was duped over months and my only reason for coming here was to be kind to anybody else that dealt with this casino. Not everybody is a degenerate gambler and knows all the “tricks”. I checked 2 rating sites before I signed up but they make their own employees create them. I thought askgamblers was trustworthy. I don’t see what you’re getting out of being mean when I already said I made a mistake trusting them and had learned my lesson

 

[SYPlayer95]

Last part was a joke of course

Yeah I know, made me spit out my cup of tea

 

[Guntis]

TBH i believed OP's post right away - as there was a message from a French guy about Del Oro's tricks in another thread where he mentioned that Oro said you're part of our family, don't go away, your win should come soon, etc - plus something cashback related that kept him in.

 

[CasinoNinja]

They asked me to join their WhatsApp group for exclusive promos, I politely declined

 

[SYPlayer95]

This casino seems to be doing really well on CasinoMeister...

 

[TheAddict]

Every CM member who flirted with and praised CS at Del Oro right about now.

 

[CasinoNinja]

Are the casino representative banned from the forum or do they have ways of responding and defending themselves even if they were thrown into the rogue pit for various reasons?

 

[Webzcas]

They have not been banned from the forum no.

 

[shnade34]

TBH i believed OP's post right away - as there was a message from a French guy about Del Oro's tricks in another thread where he mentioned that Oro said you're part of our family, don't go away, your win should come soon, etc - plus something cashback related that kept him in.

Thank you. All of these disgusting men making crude jokes about my daughter and they have no idea how many months of manipulation I went through. The entire casino is in on it. The owner is American and hires only South American men so he can pay them less and they are all scared of him so do everything he Says. These people thinking I just started sending pictures of my daughter straight away without a second thought have no idea how much psychological turmoil I was put through. I admitted I was wrong but they are literally trained to make you feel special and like family. I’ve been on tons of other casinos and never experienced anything like it. I regret it. Does making jokes about my daughter make these little men feel big? I only came here to be kind.

 

[maxd]

@shnade34 , please don’t let the rough-and-tumble nature of the forums get you down. You did a good thing, admitted you made mistakes and TBH if you were among a “gentler” crowd you would have no cause to regret coming forward.

Please keep in mind that many of us have been here for years, and Years, and YEARS, so we’ve probably become a little forgetful of our social graces and all. Honestly, no one here has been mean to you personally, it’s mostly just a bunch of old geezers like me whose life has become a lot less “nuanced” than it once was and are a little too accustomed to blurting out the first thing on their minds as they head out to walk the dog.

- Max

PS. Apologies to anyone whose feathers get ruffled being called “an old geezer”. Tighten up your britches boys, it happens to the best of us.

 

[salmonhell11]

I just wonder why they wanted pictures ?

 

[CasinoNinja]

I've talked with their support team highlighting this thread, I hope they respond soon to defend their side of the story. The fake CS agents I don't think they can get away with though

 

[paul7388]

What i said was never meant ro be mean at all.

I stand by the parts it says it worries me. The Internet is full of pervs and conmen. And yes I feel if the OP is naive enough to believe what Chat Reps say and to send personal photos and money then it's worrying. Hope she takes a lot more care on things like her social media accounts if someone is friendly towards her.

 

[johnnymcc1966]

Did they also claim they were Nigerian Princesses?

 

[geordiecolin]

hahahahha, guess what can happen in a casino. Bunch of amateurs.

Sorry to hear you fell for their tactics @shnade34 - Given I have experience with customer interaction systems it was from day 1 obvious to me that all employees were a fake.

If you have an account with me somewhere, ill give you the 100 euros back. Just send me a PM. In return i want a picture of your daughter though.

Pervert with a heart

 

[SYPlayer95]

I've talked with their support team highlighting this thread, I hope they respond soon to defend their side of the story. The fake CS agents I don't think they can get away with though

How can you defend this? Just curious as to why you'd want to hear the response from a rouge casino?

 

[CasinoNinja]

How can you defend this? Just curious as to why you'd want to hear the response from a rouge casino?

Well, I personally am happy with them based on my experiences. And I think it's only fair for someone who I accused of something to be able to defend themselves right?

 

[shnade34]

@shnade34 , please don’t let the rough-and-tumble nature of the forums get you down. You did a good thing, admitted you made mistakes and TBH if you were among a “gentler” crowd you would have no cause to regret coming forward.

Please keep in mind that many of us have been here for years, and Years, and YEARS, so we’ve probably become a little forgetful of our social graces and all. Honestly, no one here has been mean to you personally, it’s mostly just a bunch of old geezers like me whose life has become a lot less “nuanced” than it once was and are a little too accustomed to blurting out the first thing on their minds as they head out to walk the dog.

- Max

PS. Apologies to anyone whose feathers get ruffled being called “an old geezer”. Tighten up your britches boys, it happens to the best of us.

Thanks Max. At the time I was really sick, had pneumonia 4 times in a row and now having a biopsy on a nodule. I was in a very vulnerable place and bedbound for almost 2 months, if that might help clarify I’m not some stupid idiot sending money to Nigerian princes. They pretended they cared and would ask all about my life then casually say “oh you know we’re friends would you mind topping up a few times without a bonus or my boss could fire me, I live in South America/Venezuela/whatever and if I lose my job my whole family will starve”. You have no idea how vulnerable I was WHILE being manipulated by people I thought were my friends. I said I was wrong before anyone started laughing at my situation, what exactly do they want from me? I said I made a mistake at least 3 times.

As for pictures, well once it was finally admitted by one of them in chat they were men, they spun the “oh my life is at risk here” and tried to manipulate me into telling them my source (AS IF) But this same person “in danger” was heavily flirting with me just an hour later so they couldn’t have felt that threatened.

Another time I was cut off bonuses and “Sofia Dean” (the owner) said I could only have them back if I wagered 1000 euro of my own money like “she” was doing me a favour.

Yes anybody who ever lusted they are alllllll men lol my source is kind and never asked anything from me and they are still trying to get me to say who it was because they are “out to hurt me” the only people who hurt me was the owner who is the one who tells everyone what to do and the manager I sent the money to. The rest I think are genuinely scared of losing their jobs. It is the creepiest experience of my life

 

[shnade34]

Well, I personally am happy with them based on my experiences. And I think it's only fair for someone who I accused of something to be able to defend themselves right?

lol this sounds like an employee I’m glad you had a good experience everybody does at the start, then they ask you to write reviews and suddenly your rtp starts going down… so strange

 

[maxd]

Well, I personally am happy with them based on my experiences. And I think it's only fair for someone who I accused of something to be able to defend themselves right?

Dude, if the shills and the lies and under-handed skullduggery and all that’s been shown to be their MO on these forums doesn’t convince you that you’re defending low-lifes then I’m pretty sure nothing will. They are rogues with all the dirty tricks, pure and simple. Nothing short of producing the Ten Commandments — original stone tablets only please, with Moses' DNA intact SVP — is going to clean their dirt off.

- Max

 

[SYPlayer95]

Well, I personally am happy with them based on my experiences. And I think it's only fair for someone who I accused of something to be able to defend themselves right?

Appreciate what you're saying, but the amount of people who have come on here with grievances about the aforementioned casino, surely that cannot be a coincidence.

 

[shnade34]

I've talked with their support team highlighting this thread, I hope they respond soon to defend their side of the story. The fake CS agents I don't think they can get away with though

Well I asked to speak with the boss loads of times, saw him pop up in chat and the coward left it to the CS staff to continue gaslighting me instead. lol you’re naive if you think that casino is good. I thought they were good at first too

 

[shnade34]

Well I asked to speak with the boss loads of times, saw him pop up in chat and the coward left it to the CS staff to continue gaslighting me instead. lol you’re naive if you think that casino is good. I thought they were good at first too

MORE NAIVE THAN EVEN MEsuckerrrr

 

[CasinoNinja]

Oh don't get me wrong. There are tons of things they can improve on, and there are many shady things like the fake CS agents, lies of super RTP, unviewable wager leaderboard etc.

But my personal experience apart from that has been OK, that's all I'm saying. I've had a few grand withdrawal in total, their ridiculous withdrawal fee sliced in half (1%) now and received freespins with no deposit and £200 max cash out.
There are definitely things they can improve on, plenty. But from my view, at least they pay out. A rogue casino in my eyes wouldn't pay a dime, but that's IMO

 

[geordiecolin]

Dude, if the shills and the lies and under-handed skullduggery and all that’s been shown to be their MO on these forums doesn’t convince you that you’re defending low-lifes then I’m pretty sure nothing will. They are rogues with all the dirty tricks, pure and simple. Nothing short of producing the Ten Commandments — original stone tablets only please, with Moses' DNA intact SVP — is going to clean their dirt off.

- Max

They are saltier than Lott's wife and it was obvious from the start

 

[shnade34]

They did pay me out at first too. Then they kept making “mistakes” hoping I would play the money away. That’s when the one good employee came forward and said they couldn’t stand they were scamming me when I was so nice to them. I’m just being real here. What have I got to gain? At first I wanted the 500 euro I know I was scammed out of from “mistakes” but now I don’t care about money, I just don’t want them to prey on ANYBODY else. Including you if you’re not an employee of theirs

 

[geordiecolin]

Oh don't get me wrong. There are tons of things they can improve on, and there are many shady things like the fake CS agents, lies of super RTP, unviewable wager leaderboard etc.

But my personal experience apart from that has been OK, that's all I'm saying. I've had a few grand withdrawal in total, their ridiculous withdrawal fee sliced in half (1%) now and received freespins with no deposit and £200 max cash out.
There are definitely things they can improve on, plenty. But from my view, at least they pay out. A rogue casino in my eyes wouldn't pay a dime, but that's IMO

It was obvious from the start that they where bending over more than Sam Smith to ensure that they got initial good feedback in order to suck other punters in. So many more read these forums then act on it to gain an advantage at a casino than those who post.
How many more have used the site then just shrugged and walked away?

 

[maxd]

But my personal experience apart from that has been OK, that's all I'm saying. I've had a few grand withdrawal in total ...

So they can screw other people over and lie and have shills big-upping them and all the rest of their sh*t BUT if they pay you then all is well. Have I got that right?

Well buddy, come the day that YOU are on the kaka end of the stick from them don’t say you didn’t have plenty of warning.

- Max

 

[L&L-Jan]

imagine being a fake female chat operator, but being a guy, and having the requirement to call your male customers: hun, darling, sweety etc.

Does that make you gay?