Reelsoffun
When it comes to gambling, timing is everything.
- Joined
- Feb 24, 2018
- Location
- UK
Hi All,
Has anyone ever had a UK debit card transaction not credit straight away at Videoslots ?
I must have done a few hundred in the last 2 years and its always been instant, but couple of days ago i made a deposit, seemed to go through as normal but no funds, looking at the account history clearly not there so I tried again exactly the same?
So i tried once more on a slightly higher amount, both well above the min before people ask, and worked fine.
This is where it gets strange.....
Made several more all fine, then when i check my bank the two original amounts are showing as pending, thinking they will just stay there and then drop off due to the transactions not completing I wasnt too bothered.
However this morning ALL the debits went out my bank including the "two" that didnt credit.
So on to live chat as they usually helpful, and told me they cant see the transactions at all and started to want to list them.
I explained the ones they can see are not in question and they told me to get a transaction ID from the bank for them.
Ok so do that after 15 mins on the phone to bank on a Saturday, then go back to chat then they want a pic of the bank showing these "two transactions" have indeed gone.
So i do that as well, then they say they will have to go to payments team to see what happened, and they do work weekends.
Just had an email saying that if the funds dont appear in my account within the next two days to contact them again to start the investigation again? I mean what? come on thats a tad weak on the customer service front? Basically as i re made the intended deposits they have got these two amounts out my bank.
Anyway just wanted to know if anyone using a UK debit card has had this at VS before as it sounds a tad iffy to mean even though i trust the site, the fact there is no log of them either is a tad worrying.
I mean it is a significant amount were talking about, over 500 altogether etc were not talking £10 deposits here, am I being too impatient? I just feel 2 more days are going to pass and its not just going to appear in my account meaning I will have to start all this process again. It just as well im not short of funds, some people may have hit issues with a big chunk of cash disappearing out their bank unexpectedly!!
Has anyone ever had a UK debit card transaction not credit straight away at Videoslots ?
I must have done a few hundred in the last 2 years and its always been instant, but couple of days ago i made a deposit, seemed to go through as normal but no funds, looking at the account history clearly not there so I tried again exactly the same?
So i tried once more on a slightly higher amount, both well above the min before people ask, and worked fine.
This is where it gets strange.....
Made several more all fine, then when i check my bank the two original amounts are showing as pending, thinking they will just stay there and then drop off due to the transactions not completing I wasnt too bothered.
However this morning ALL the debits went out my bank including the "two" that didnt credit.
So on to live chat as they usually helpful, and told me they cant see the transactions at all and started to want to list them.
I explained the ones they can see are not in question and they told me to get a transaction ID from the bank for them.
Ok so do that after 15 mins on the phone to bank on a Saturday, then go back to chat then they want a pic of the bank showing these "two transactions" have indeed gone.
So i do that as well, then they say they will have to go to payments team to see what happened, and they do work weekends.
Just had an email saying that if the funds dont appear in my account within the next two days to contact them again to start the investigation again? I mean what? come on thats a tad weak on the customer service front? Basically as i re made the intended deposits they have got these two amounts out my bank.
Anyway just wanted to know if anyone using a UK debit card has had this at VS before as it sounds a tad iffy to mean even though i trust the site, the fact there is no log of them either is a tad worrying.
I mean it is a significant amount were talking about, over 500 altogether etc were not talking £10 deposits here, am I being too impatient? I just feel 2 more days are going to pass and its not just going to appear in my account meaning I will have to start all this process again. It just as well im not short of funds, some people may have hit issues with a big chunk of cash disappearing out their bank unexpectedly!!