- Joined
- Apr 4, 2008
- Location
- Texas
I am fairly new to Club World Casino, so I just wanted to know if there is always so much red tape involved in the process.
I cashed out on Wednesday morning and later that morning sent in my documents. Thursday night I check my cashier to find that they declined my withdrawal and put the money back in my account. Why? Because my docs were not yet approved. Ok, so why decline my withdrawal and return the funds to my account? Why not just leave it as pending until my docs are approved? Pretty unethical. I get on chat and the support lady asks if she can call me to verify details on my account. Fine. We clear up an issue of my new address not matching the address on file. I opened my account some time ago but did not really start playing on it until recently....and moved 4 months ago. Supposedly that got straightened out. But cashier is not there yet to verify my documets.
48 hours from the time I sent in my docs (Friday morning) I now get an email saying my account is NOT verified becasue 1- the adress on ONE of the bills I sent in does not match and 2- my credit card scan was 'fuzzy' and the back wasn't signed. For my utility bill I sent in 2, one from 6 months ago with my old address and one from last month with my new address. So what else can I do??? Again I get on chat and guess what.....its noon on Friday and the cashier will not be back until Monday. Im sorry but what kind of BS is that??? At any rate I explained her my situation, and she said oh well since you sent in 2 different bills with both addresses it shouldn't be a problem. WELL OBVIOUSLY IT WAS A PROBLEM AN HOUR AGO! Surely whoever looked at my docs could see that. As far as my credit card...well I have had this scan on my computer for 2 years....my Netspend card....the only one I use now. And 20 other casinos didn't think this very same scan was fuzzy or seemed to be bothered by the fact that it wasn't signed. But whatever. I will try again.
And so what was the point of the lady calling me last night and verifying my details? Obviously none.
I expected a little better from Casinomeister Casino of the Year. Looks like this is going to turn into a minimum of a week ordeal. Is this normal with this group? Just to name a few, Casino33, Mandarin Palace, and Grand Prive all verified my documents while I was on the phone with them.
I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at
I cashed out on Wednesday morning and later that morning sent in my documents. Thursday night I check my cashier to find that they declined my withdrawal and put the money back in my account. Why? Because my docs were not yet approved. Ok, so why decline my withdrawal and return the funds to my account? Why not just leave it as pending until my docs are approved? Pretty unethical. I get on chat and the support lady asks if she can call me to verify details on my account. Fine. We clear up an issue of my new address not matching the address on file. I opened my account some time ago but did not really start playing on it until recently....and moved 4 months ago. Supposedly that got straightened out. But cashier is not there yet to verify my documets.
48 hours from the time I sent in my docs (Friday morning) I now get an email saying my account is NOT verified becasue 1- the adress on ONE of the bills I sent in does not match and 2- my credit card scan was 'fuzzy' and the back wasn't signed. For my utility bill I sent in 2, one from 6 months ago with my old address and one from last month with my new address. So what else can I do??? Again I get on chat and guess what.....its noon on Friday and the cashier will not be back until Monday. Im sorry but what kind of BS is that??? At any rate I explained her my situation, and she said oh well since you sent in 2 different bills with both addresses it shouldn't be a problem. WELL OBVIOUSLY IT WAS A PROBLEM AN HOUR AGO! Surely whoever looked at my docs could see that. As far as my credit card...well I have had this scan on my computer for 2 years....my Netspend card....the only one I use now. And 20 other casinos didn't think this very same scan was fuzzy or seemed to be bothered by the fact that it wasn't signed. But whatever. I will try again.
And so what was the point of the lady calling me last night and verifying my details? Obviously none.
I expected a little better from Casinomeister Casino of the Year. Looks like this is going to turn into a minimum of a week ordeal. Is this normal with this group? Just to name a few, Casino33, Mandarin Palace, and Grand Prive all verified my documents while I was on the phone with them.
I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at