CWC verification process nightmare

[Casinomeister]

...I do want to say that any Player or Gaming site that wants to utilize our site, who's a member of this forum only can PM me and I'll refund your sign-up fee 100 %. You'll need to go through the sign-up process and pay the fee but I can refund your fee upon your CM PM request and it will be refunded via your Pay Pal account asap. I'll extend this offer to CM members through 12/31/10. It's not always about the money but about a better way....

...
OK, I need to stop here as I don't want this to sound like an ad for our site which is not my intention...You can sign up and send a verification request before you deposit and see if the gaming site accepts the request and if they do your free and clear when it comes time to cash out. You won't be out anything because if you PM me here at this site I'll refund your fee 100%, guaranteed...

But it is an ad. Please don't hijack the threads with offers for your services. Thank you.

 

[chayton]

Firstly, it is our policy that once you have verified your account with one of our group casinos, any other accounts that you hold or create within the group are also verified. You may need to point out your other accounts to us, especially if you have used different email addresses etc, however you do not need to send any further documents.

Yes, this is the experience that I had. I had a minor issue with my docs on my first WD from ClubWorld which the rep cleared up for me. On my first WD from AllStar they asked for docs, I said I'd already been approved at CW, they looked it up and said, "Ok you're right - you're good to go." My first WD at Lucky Red they asked for docs. I told them I was already approved at CW and All Star, they looked it up and said, "So you are! Ok you're good to go." It makes things a LOT simpler. I was surprised when other people (Mousey for instance) were saying that's not how it worked for them.

 

[vinylweatherman]

Hello,

It would seem that there are a couple of points here that I need to make clear.

Firstly, it is our policy that once you have verified your account with one of our group casinos, any other accounts that you hold or create within the group are also verified. You may need to point out your other accounts to us, especially if you have used different email addresses etc, however you do not need to send any further documents.

Secondly, no-one in our cashier team works from home. I log in from time to time at home to check up on my PMs here and other emails etc (I think this is where Nicol got her wires crossed) however I would never request anyone contact me with their documents. These are all sent to the cashier mailbox which can only be accessed from within our office premises. We hold the documents sent to us in the most secure environment possible.

The fact that funeral’s withdrawal was processed on a Sunday is purely down to time differences, I arrived at the office at 6am Monday morning and got straight down to it

My cashier team provide coverage during office hours seven days a week, however they are also entitled to personal lives and I have to admit to letting them have a couple of hours off on Friday afternoon to see England play (very badly) in the World Cup.

Funeral – PM me your username and I will pick up on your verification issues tomorrow morning, I am afraid I cannot give you any solid information on this right now as I am at home

Kind Regards
Tom

No good telling US about this policy, TELL YOUR STAFF!

Mousey found that "policy" was different

Well, whether I use a CC or not, I've had to send in documents to each and every CWC casino I've signed up at. (Even tho I signed up at CW way back when it first launched. )

The comment "but my ID docs have been verified by more than one of your sister casinos" is met with, "that doesn't matter, WE have to have them on file". Great... there's my personal info scattered willy nilly, being read by whoever happens to see the emails.... I don't like it.

 

[Mousey]

No good telling US about this policy, TELL YOUR STAFF!

Mousey found that "policy" was different

Exactly. And I always use the same username and email and my address and other details haven't changed in over 15 years.

 

[skiny]

There is always the option of having your documents approved before you deposit. To be honest I've never done this either but I wonder if these casinos would be a little more eager to verify docs if they were waiting for our deposit instead of us waiting for a withdrawal.

Maybe my next new casino account will come with an email such as...

Please accept and verify these documents for account# ******

I would like to have these verified before I start depositing.

Thank you.

 

[Lucky Loser]

I too have had a very frustrating experience with Club World and have decided to stick to my regular RTG casinos, Inetbet and Titan. Its just not worth the trouble. I gave them a go and all I got was unwanted frustration.

I have emailed my scanned identification documents twice and both times I have been told by Customer Service to resend because they are too fuzzy. They are scanned at 300dpi and are perfectly legible to me. I have a feeling their staff need glasses.

I can honestly say I have never had a problem with casinos over my identification documents. I can only put it down to nit picking by poorly trained staff.

For all those thinking about investing at Club World, take the tip, make sure you pass their rigid identification procedures before giving them 1 cent.

 

[winbig]

I too have had a very frustrating experience with Club World and have decided to stick to my regular RTG casinos, Inetbet and Titan. Its just not worth the trouble. I gave them a go and all I got was unwanted frustration.

I have emailed my scanned identification documents twice and both times I have been told by Customer Service to resend because they are too fuzzy. They are scanned at 300dpi and are perfectly legible to me. I have a feeling their staff need glasses.

I can honestly say I have never had a problem with casinos over my identification documents. I can only put it down to nit picking by poorly trained staff.

For all those thinking about investing at Club World, take the tip, make sure you pass their rigid identification procedures before giving them 1 cent.

I don't get it. Even when scanners were in their infancy (a good decade+ ago,) the resulting scans were perfectly clear. Not once have I seen a scanned document turn out "fuzzy" or "illegible", that was left untouched as far as resizing, etc.

And we're talking about documents that have been typed, and photo ID's/credit|debit cards, not some handwritten documents that might be hard to read. Bottom line is that there is NO reason a scanned document would turn up "fuzzy", unless you resize it to like 3x+ its normal size.

This is clearly a stall tactic used by many casinos, and since we're talking about an accredited casino, this issue needs to be addressed.

 

[Lucky Loser]

I don't think it is a stalling tactic just a supervisor who is over zealous at their job. They have lost my business and no doubt many others have had a similarly poor experience and gone elsewhere too.

I normally deposit by Moneybookers so fraud risks for them were low. I sent copies of my CCs just in case I used but this would be rare.

The shots of my docs were clearly legible and good enough for verification purposes/card scheme rules which apply to merchants.

 

[winbig]

What gets me is the fact that some casinos will reject documents because of "clarity" issues, but yet they're perfectly fine for others.

 

[Lucky Loser]

What gets me is the fact that some casinos will reject documents because of "clarity" issues, but yet they're perfectly fine for others.

Yep, couldnt agree more. It often comes down to staff who lack common sense.

They suggested I take pictures of my docs using a digital camera. What a joke !

I gave them a go, they failed, and I will stay put at casinos that deserve my business like Casino Titan. There is no point trying to attract new players, then when you get them, put up artificial barriers to piss them off. I am glad I didnt waste too much money there.

While I am sure I could eventually resolve the id issue by scanning at higher resolution etc I simply have better things to do with my time.

 

[winbig]

Yep, couldnt agree more. It often comes down to staff who lack common sense.

They suggested I take pictures of my docs using a digital camera. What a joke !

I gave them a go, they failed, and I will stay put at casinos that deserve my business like Casino Titan. There is no point trying to attract new players, then when you get them, put up artificial barriers to piss them off. I am glad I didnt waste too much money there.

While I am sure I could eventually resolve the id issue by scanning at higher resolution etc I simply have better things to do with my time.

What a joke is RIGHT. Anyone that had a little common sense would know that pictures of documents would be in worse condition than a scan set at 300dpi, without resizing the image once it's transferred to your computer. ie: a PERFECT replica of each document.

If someone (anyone) doesn't know a thing about digital media or the sort, then they shouldn't act like they do. It only makes them look foolish, as you can see.

It makes you wonder what kind of training (if any) that they received before they started working for the casino.

 

[skiny]

Send them an artist's conception. Chop them up, throw them on the table and tell them it's a Picasso.

 

[blacklabrador]

I too had this issue with the documents not being clear enough at 1st when I signed up a month ago. I sent them 3 times and even used a high quality scanner and it still wasnt good enough to fax. I then had to find someone with a scanner that knew how to save them as a file and emailed them. Finally they accepted them and I have had nothing but a pleasant expierience with the casino and their staff. Quick withdraws even though they arent there on the weekends. I have nothing to complain about with this casino in fact I would recommend them now that this is no longer and issue, however, I do agree that they are too picky with the docs.

 

[greasemonkey]

........................and the phone calls. What is the point of the phone call? They ask you exactly what is on the documents other than "how much did you deposit last"? That is silly if you use an Ewallet. I don't particularly like repeating my address and personal information over the phone to strangers actually.

 

[SlotsRockImo]

Today I requested a withraw and asked in live chat what do I need to send.

Yes there was a lot of documents but still I respect that because I rather see that casino takes this seriusly.

Got my account verified in 3 hours. Becasue I am at Manhattan to I asked if they can use this docs there they replied offcourse but it has to be requested manualy and the live chat did that fore me. EVERY info you need is avaliabble on live chat.

And again best online casino for me. Live chat, software everything rocks. Keep on the good work guys.

I will report how fast did they send the money to my MB account.

 

[vinylweatherman]

Whilst casinos will reject documents for being "fuzzy", they are hardly EVER able to advise players what they SHOULD do different in order to get a better result.

Often, all you get is "please send them again". This will (if taken literally) make no difference whatsoever.

I have been using a 2.1 Megapixel digital camera for my documents for years now, ever since my scanner and computer had a big falling out, refusing to "speak" with each other, even though I have verified that my scanner is NOT broken, and neither is my PC.

Despite this, these digicam documents always seem OK for casinos. I use a special close-up mode, which does not use a flash, and place the document in bright natural daylight, but NOT direct sunlight. Scanned documents should be even BETTER, yet many complaints are from players who scanned to JPEG, and sent by email. I do NOT believe there is anything "unclear" about these documents, but rather that the problem lies with the CASINO, and it's use of incompatable equipment to view, print, verify, etc the image.

I have noticed that if I view a document on my old PC, it can be very dark, and quite possibly qualify as "unclear"; HOWEVER, this has NOTHING to do with the quality of the file itself, but is down to the fact that my PC is 11 years old, Windows 98, and has a monitor on it's last legs.
View the same "unclear" file on my newer PC, Windows XP & 22" LCD monitor, and there is NOTHING "unclear" about it whatsoever.

The obvious test for players should be to view the file on their monitor before they send it, and ensure that everything on it can be read, and the imagery is in focus, and not "fuzzy". If THEY can see a clear image, yet the casino cannot, it is NOT the file, but the equipment at the other end used by the casino.

I would like to know WHY the casinos are still in the "stone age" when it comes to verifying players, and relying on such outdated systems as FAXES, and then pretending to be surprised when the results are "unclear", what IS clear in such cases is that the staff involved do not understand the technology they are using, and are expecting far too much from it.
Even email, and sending files is "bronze age", the next step, already considered outdated elsewhere, but as "future development" by the casino industry, is direct & secure upload of the documents via a secure client application, usually a secure server, but which could easily be incorporated into downloaded casino clients.
Microgaming Viper clients have had something suitable FOR YEARS (casino mail), so WHY isn't it used to send documents, as well as emailing support?

Next century, the industry might catch up will current technology, used my other internet based merchants, which consists with electronic checks at point of sale. This should be available for the developed world, and properly regulated processors. Only a few deposit options would not be sufficienty covered, such as the cloaked services used in the US market, and "untraceable" methods, such as UKash, used elsewhere.

 

[AudiManinBoro]

Ive been a member and player of club world casinos, and allladins gold and all star slots for a long long time now. Documents have been provided and supplied in the past and theres never been a problem with a cashout until now. I joined manhattan slots and after countless deposits finally managed to achieve a small cashout, so i withdrew. 24 hours later it bounced back to my account saying documents needed ( they didnt tell me, i had to contact live support to find this out) apparantly because i used a new credit card to make my deposit, they need a copy of this too, even though ive been a verified member for years. Do they think ive suddenly changed into a different person? that who i say i am is now no longer the case? This smells of stalling tactics to me. I have no problems submitting the copy of the card they claim they need, but i have to wait another 24-48 hours for the cashout now which is preposterous. Annoyed doesnt begin to describe it

 

[Gremmyboy]

Ive been a member and player of club world casinos, and allladins gold and all star slots for a long long time now. Documents have been provided and supplied in the past and theres never been a problem with a cashout until now. I joined manhattan slots and after countless deposits finally managed to achieve a small cashout, so i withdrew. 24 hours later it bounced back to my account saying documents needed ( they didnt tell me, i had to contact live support to find this out) apparantly because i used a new credit card to make my deposit, they need a copy of this too, even though ive been a verified member for years. Do they think ive suddenly changed into a different person? that who i say i am is now no longer the case? This smells of stalling tactics to me. I have no problems submitting the copy of the card they claim they need, but i have to wait another 24-48 hours for the cashout now which is preposterous. Annoyed doesnt begin to describe it

I had the same thing happen.
Normally used Ukash or Instadebit but decided to use my Visa for last deposit. I've been verified for ages at CWC Group so figured it was all good when I withdrew.
The withdrawal was rejected and I was asked to provide a copy of my Visa front and back to verify my account.
I took a photo of front and back and emailed it and It was approved within a few hours and my withdrawal was processed.
All in All it wasn't a huge hassle.

Cheers
Gremmy

 

[Josh66]

"I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at:mad"


Well, this is interesting. I am beginning to think that the Accredited Casino thing goes for nothing. How do sites fget accredited on here anyway? Do they pay?

I notice that one site I have never had any hassle with, Victor Chandle, has "proceed with care" or some sutch ( I have cashed out over 5K without even being asked for documents) while casinos that treated me dreadfully and stalled to pay me - namely Everest, asking for 24 documents are Accredited! Not only that, but when I asked for help via PAB last year I got a downright offensive and rude reply because I hadn't followed the rules correctly for PAB (well excuse me!).

It's interesting noting all the casino complaints. Seems all is not well at Casinomeister. Or would that just be me?

 

[jod5413]

YES, it would just be you. ​

 

[Nifty29]

"I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at:mad"


Well, this is interesting. I am beginning to think that the Accredited Casino thing goes for nothing. How do sites fget accredited on here anyway? Do they pay?

I notice that one site I have never had any hassle with, Victor Chandle, has "proceed with care" or some sutch ( I have cashed out over 5K without even being asked for documents) while casinos that treated me dreadfully and stalled to pay me - namely Everest, asking for 24 documents are Accredited! Not only that, but when I asked for help via PAB last year I got a downright offensive and rude reply because I hadn't followed the rules correctly for PAB (well excuse me!).

It's interesting noting all the casino complaints. Seems all is not well at Casinomeister. Or would that just be me?

Heh.

Just another "the rules don't apply to me" ranter who loves to blame everyone and everything else (e.g Casinomeister) for their own mistakes.

 

[Mousey]

"I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at:mad"


Well, this is interesting. I am beginning to think that the Accredited Casino thing goes for nothing. How do sites fget accredited on here anyway? Do they pay?
I notice that one site I have never had any hassle with, Victor Chandle, has "proceed with care" or some sutch ( I have cashed out over 5K without even being asked for documents) while casinos that treated me dreadfully and stalled to pay me - namely Everest, asking for 24 documents are Accredited! Not only that, but when I asked for help via PAB last year I got a downright offensive and rude reply because I hadn't followed the rules correctly for PAB (well excuse me!).

It's interesting noting all the casino complaints. Seems all is not well at Casinomeister. Or would that just be me?

You've been a member here for four years ?? If you've never read the top part of the CM Casinos page.... the info about what is required to become accredited is there. I suspect you know full well that Bryan doesn't charge a fee, as this has been covered numerous times over the years.

https://www.casinomeister.com/accredited-casinos/

The rules and FAQ for PAB are HERE. The rules are not just window dressing, but are in place for a reason and apply to all who use the PAB service.

If you currently have a specific problem, vague rants aside, with an accredited casino... well... surely you know how to contact the casino rep via PM.

 

[Diane]

"I swear I have the shittiest luck with issues being dealt with from every single accredited casino I play at:mad"


Well, this is interesting. I am beginning to think that the Accredited Casino thing goes for nothing. How do sites fget accredited on here anyway? Do they pay?

I notice that one site I have never had any hassle with, Victor Chandle, has "proceed with care" or some sutch ( I have cashed out over 5K without even being asked for documents) while casinos that treated me dreadfully and stalled to pay me - namely Everest, asking for 24 documents are Accredited! Not only that, but when I asked for help via PAB last year I got a downright offensive and rude reply because I hadn't followed the rules correctly for PAB (well excuse me!).

It's interesting noting all the casino complaints. Seems all is not well at Casinomeister. Or would that just be me?

______________________________________________________________
There is NOTHING WRONG with CM. Why throw that trash comment at Bryan and the good people of this site? We need CM and its info and the sharing of the participants who truly want to help keep their online "friends" up to date with what is changing virtually every day.

The whole world of online casino gaming has been thrown upside down by a series of cataclysmic events; EWX, QT, DOJ seizures etc. We hardly can keep up with all the changes for banking transactions as well as the sites closing their doors to US based players. Accept that the online casinos are in a turmoil right now for a whole host of reasons, proceed carefully and read the info that gets shared here.

Avoid negative comments, stay constructive, and share FACTS, not assumptions.

IMO,

Diane

 

[jod5413]

______________________________________________________________
There is NOTHING WRONG with CM. Why throw that trash comment at Bryan and the good people of this site? We need CM and its info and the sharing of the participants who truly want to help keep their online "friends" up to date with what is changing virtually every day.

The whole world of online casino gaming has been thrown upside down by a series of cataclysmic events; EWX, QT, DOJ seizures etc. We hardly can keep up with all the changes for banking transactions as well as the sites closing their doors to US based players. Accept that the online casinos are in a turmoil right now for a whole host of reasons, proceed carefully and read the info that gets shared here.

Avoid negative comments, stay constructive, and share FACTS, not assumptions.
IMO,

Diane

Heck, I can't even come close on that last statement!!! But, I DO try!!!


Seriously, great post, Diane.

 

[footdr]

No problem with my CW ACH payment other than it took longer than expected. My nightmare is getting a wiretransfer from Rushmore and a check from INETBET.

Rushmore says they are having processor problem and inetbet giving me the runaround.