Just had a very interesting chat with a Club Gold CS rep - the reason for the chat was to confirm I'd made playthrough and could withdraw - he pushed it through in todays payments, and I thought I'd ask about playthroughs on bonuses while I had him on. I thought some of you would find his comments interesting!
Just to add to this - I just recieved my withdrawal in Moneybookers - around 10 minutes withdrawal time from me putting the request in. Simply amazed.
Antonio: of course just a sec
Antonio: well it seems , the magic has been done and your withdrawal will leave in today's batch
xxxxxxxx: you're amazing!
Antonio: well when we can , we try our best xxxxxx
Antonio: and if I can make you happy , then why not?
Antonio:
xxxxxxxx: one thing while I have you on - I really like the club gold support
xxxxxxxx: but the one minor thing about club gold
xxxxxxxx: is the high playthroughs on bonuses
xxxxxxxx: how come they are so high?
Antonio: thank you
Antonio: and you are right they are a bit high
Antonio: but the simple reason is this
Antonio: we offer high % so that you risk less of your money
Antonio: and we offer it every day
xxxxxxxx: the playthrough I mean, not the % match silly
Antonio: for example
xxxxxxxx:
Antonio: yes i know
Antonio: we offer right now a 400% bonus
Antonio: if it was for 1 time only
Antonio: then the playthrough would have been 35X
Antonio: max
xxxxxxxx: ah right, thats not bad
Antonio: but we are offering over 20 times
xxxxxxxx: ive seen some bonuses on club gold before where it was 50x i believe
Antonio: but with that sad
Antonio: we have the monthly bonus which you ca get every day at 30X
xxxxxxxx: whats the % on that, just 100?
Antonio: that gives you 100%
xxxxxxxx: I see
Antonio: then there is the GOLDEN5
Antonio: which gives you 200% at 40X once a day , every day
Antonio: but do not worry
xxxxxxxx: 40x is too high for me, I'll be honest
xxxxxxxx: 30x is just about doable
Antonio: as the casino manager DINO G
Antonio: is working on a lot of solution to bring this playthrough down
Antonio: its not something that can happen over night
xxxxxxxx: I understand, but that is great news
Antonio: but we are working in that direction
Antonio: we are also working on faster payouts
xxxxxxxx: would you mind if I pasted our conversation in the Casinomeister forum?
Antonio: as it has been a issue
xxxxxxxx: because a lot of us there were discussing high playthroughs at club gold
xxxxxxxx: this will be nice for everyone to read
xxxxxxxx: if you would rather it wasn't posted, thats fine
Antonio: sure , as long as you are "gentle"
Antonio: no its ok
xxxxxxxx: it will be pasted as information only, and very nicely
Antonio: we have nothing to hide xxxxxx , but only to improve
Antonio: the important thing is we are honestly making an effort to make club gold more enjoyable
Antonio: for everyone
Just to add to this - I just recieved my withdrawal in Moneybookers - around 10 minutes withdrawal time from me putting the request in. Simply amazed.
