Cosmic Fortune Slot (NetEnt)

[syntynyt]

What you saw was just "eye candy" - the same as on hundreds of other video slots. Do you think that if you play Mega-Moolah and the wheel stops on the section next to the top jackpot that you REALLY only just missed it?
Spinning wheels, Picking Bonuses, Bouncing Balls - none of them are truly random as displayed - they just graphically display the outcome that the game's software has already decided the moment the bonus feature is won.

KK

im very aware of the phenomenon. at least at other slots wheel will not stop on mega jackpot, just to rethink the decision and walk a bit more. last needed ball to won jackpot fell right in the middle of midi, not on the edge. hole was plugged, ball continuing slowly to move. it was unbelievable. i call this 'spit in the eye' instead of 'eye candy'. i give the benefit of the doubt of the other two balls which fell on a edge only to walk to the other edge, maybe poor 2D design, jackpot object looking like a toilet in front of medium sized dog, seeing only one edge when in fact these jackpot object may be circular like a toilet from upfront. but that ball alone was enough to put rigged sign on this slot. in 2014 after a successful history they release this. no respect for this company, scourge of all legit providers. design is better, ideas are awesome yet the important parts, gameplay, paytable, balance maintenance are worse than ever. now fooling factor was added. what do they think?

 

[PaaskeDenmark]

I think the slot is alright

Had 50 balls in the jackpot game round was quite interesting and exciting but yeah just bout no wins as I had that big hit in main free falls. But managed to get 39 collected which then qualified me for jackpot bonus game. But I don't understand why I got 50 balls what decides how many you have in jackpot round?

One strange thing I noticed while playing at MrGreen though was that Rapid and Minor did not change at all for at least 4-5 hours Seems very strange almost like we cant win those jackpots now and think they might have messed something up.

 

[rainmaker]

One strange thing I noticed while playing at MrGreen though was that Rapid and Minor did not change at all for at least 4-5 hours Seems very strange almost like we cant win those jackpots now and think they might have messed something up.

Only Mega, Major and Midi are progressive jackpots

When playing in EUR, Rapid and Mini are always worth €100 and €500.

 

[Operette]

im very aware of the phenomenon. at least at other slots wheel will not stop on mega jackpot, just to rethink the decision and walk a bit more. last needed ball to won jackpot fell right in the middle of midi, not on the edge. hole was plugged, ball continuing slowly to move. it was unbelievable. i call this 'spit in the eye' instead of 'eye candy'. i give the benefit of the doubt of the other two balls which fell on a edge only to walk to the other edge, maybe poor 2D design, jackpot object looking like a toilet in front of medium sized dog, seeing only one edge when in fact these jackpot object may be circular like a toilet from upfront. but that ball alone was enough to put rigged sign on this slot. in 2014 after a successful history they release this. no respect for this company, scourge of all legit providers. design is better, ideas are awesome yet the important parts, gameplay, paytable, balance maintenance are worse than ever. now fooling factor was added. what do they think?

You are not crazy! I saw it too - on the midi jackpot.

 

[PaaskeDenmark]

im very aware of the phenomenon. at least at other slots wheel will not stop on mega jackpot, just to rethink the decision and walk a bit more. last needed ball to won jackpot fell right in the middle of midi, not on the edge. hole was plugged, ball continuing slowly to move. it was unbelievable. i call this 'spit in the eye' instead of 'eye candy'. i give the benefit of the doubt of the other two balls which fell on a edge only to walk to the other edge, maybe poor 2D design, jackpot object looking like a toilet in front of medium sized dog, seeing only one edge when in fact these jackpot object may be circular like a toilet from upfront. but that ball alone was enough to put rigged sign on this slot. in 2014 after a successful history they release this. no respect for this company, scourge of all legit providers. design is better, ideas are awesome yet the important parts, gameplay, paytable, balance maintenance are worse than ever. now fooling factor was added. what do they think?

syntynyt just a good advice you might want to remove that avatar? I personally disgust it and think its worse than silly. But you might also get a lawsuit on you if I was NetEnt. Just a friendly advise mate.

And now we are at personally I find all this moaning against NetEnt strange as we all know slots are random. Heck we have seen many crazy great wins on most of NetEnt slots. It is the same thing with just bout all Software providers. Some win some lose but you can get that big crazy win at them all does not matter if NetEnt, Microgaming even RTG etc. and yes you can also fire up the wrong slot at the wrong time and it sucks u dry. Again does not matter all slot are setup at their RTP just IMHO.

 

[PaaskeDenmark]

Only Mega, Major and Midi are progressive jackpots

When playing in EUR, Rapid and Mini are always worth €100 and €500.

Ahh stupid me that explain great thanks for help that was reason I was confused as its in £ not Euro hehe.

 

[syntynyt]

syntynyt just a good advice you might want to remove that avatar? I personally disgust it and think its worse than silly. But you might also get a lawsuit on you if I was NetEnt. Just a friendly advise mate.

this coming from an netent affiliate i understand your disgust. it's my public protest against them for these practices and based on my wide personal experiences. we are not enough advanced technologically to connect an USB to my brain and transfer all netent memory data to justify this avatar, but for that ball is enough though. lawsuit for calling their games awful? where, in USSR? of course if ill be asked by moderation team of this forum i will change it but in my pov no damage is done, just my protest against them.

 

[dave1888]

I have zero complaints about this new addition apart from slow loading up times on my piss poor computer ! I think is a completely different jackpot slot than anything else netent have had and am impressed with the base game returns every set of free rounds I have won something! The most being 4.54,3.15 and 2.85(5 free rounds)! Can't wait to have a real stab at this game with my own cash see what it is made of in a long haul session

 

[PaaskeDenmark]

this coming from an netent affiliate i understand your disgust. it's my public protest against them for these practices and based on my wide personal experiences. we are not enough advanced technologically to connect an USB to my brain and transfer all netent memory data to justify this avatar, but for that ball is enough though. lawsuit for calling their games awful? where, in USSR? of course if ill be asked by moderation team of this forum i will change it but in my pov no damage is done, just my protest against them.

Sorry to disappoint you but I am not an netent affiliate LOL but nevermind. But yeah see what you mean would be bit different it you were doing propaganda against them with a website and putting it up there. And yes it is only an Avatar end of the day. I just took it bit the wrong bad way mate. No reason to call me netent affilaite either I promote the Casinos I see as the best ones and of course they offer netent games they all do but also lot other software providers.

 

[PaaskeDenmark]

I have zero complaints about this new addition apart from slow loading up times on my piss poor computer ! I think is a completely different jackpot slot than anything else netent have had and am impressed with the base game returns every set of free rounds I have won something! The most being 4.54,3.15 and 2.85(5 free rounds)! Can't wait to have a real stab at this game with my own cash see what it is made of in a long haul session

It seems to me it is okay throwing out those features and it is not one that makes you go broke quick. I found it giving lot of playtime but need those 5OAK to get anything worth it

 

[syntynyt]

also here is a story from 2012 at a land based sport agency. we can bet live on horse and pitbull races. it takes 1 minute to finish and you must bet quite large for a good outcome. one guy has bet on a pitbull race on a particular dog and won, his slection was first to complete the race, clearly shown live at tv and far from other dogs. but at cashier his ticket was loser, oficially based on computer results another dog winning the race. 'spit in the eye' type of race. somewhere someone has bet a lot and they manipulated the result. he was robbed and he was right, i was there and could not believe that they just did that at a televised race. he wasn't able to take at least refund of the ticket, quite large. i feel the same after watching crystal clear ball falling in hole, only to act like there was no hole. this is robbery masked in a game, i should have now 800 pounds in my wallet now because happened 2 days ago, if the game was random and truly legit. now seeing Operette confirming MIDI object behavior, nothing much to add. i feel that more similar cases will surface in the following period.

paaske i called you netent affiliate as i see on website netent casinos. this was not a sort of insult or something. if you think my avatar will scare people to sign up and play you are wrong, if that is the reason of your request. but put yourself in my shoes, is nothing else i can do other than stop playing netent games and protest for a period because 'wounds' are open.

 

[randomiam]

had two goes

had a feature both times first one 30 euro cents paid less than 10 times bet
2nd one 75 aud cent a spin got the extra bonus and all up got $10 this was a 4 scatter trigger such a joke this thing
im calling this one netbent eat coins like pacman eats pills.

 

[Wild Reels]

after having a play around on a few casinos one thing i cant understand is how the mega and major jackpots are different at different casinos i thought they were linked progressives, i know the rapid and mini are local and fixed at the €100 and €500 or equivalent currencies but i honestly though the mega had been won when swapping from one casinos to another,

as an example taken in the last 10 minutes .

betsafe have mega at £8.3k , Major at 1k
mr smith have mega at £170k , Major at 42k..
leovegas mega is 25k, Major at 1.6k
betsson mega 5.3k, Major 1.6k

i dont tend to pay much attention to jackpot slots but i presumed the mega would be identical at all casinos..

 

[Blathaon]

Chronic Misfortune (as Dunover has so aptly named it )

100 Features in free play It doesn't seem like it's possible to win a jackpot in free play so i have no idea how rare they are.
Old Attachment (Invalid)

No wins over 100x in the base game

 

[BoomUp]

is it posssible to win a jackpot using free spins ?
i ask because i read once that it is not possible to win it on mega fortune etc..

 

[KasinoKing]

Chronic Misfortune (as Dunover has so aptly named it )

100 Features in free play It doesn't seem like it's possible to win a jackpot in free play so i have no idea how rare they are.

No wins over 100x in the base game

Did you record how many spins you played in total?
i.e. What are the odds of triggering the free-spins?

Great info, as always!

KK

 

[rainmaker]

after having a play around on a few casinos one thing i cant understand is how the mega and major jackpots are different at different casinos i thought they were linked progressives.

All of the three progressive jackpots are local, but casinos on the same platform may have identical jackpots, like for example NextCasino and CasinoLuck.

By the way. I noticed earlier today that the Mega jackpot on Cosmic Fortune at CasinoEuro and Mr Smith is worth €214 000, which I think is pretty huge for this game.

The jackpot at Unibet is worth even more - about €225 000.

 

[rainmaker]

is it posssible to win a jackpot using free spins ?
i ask because i read once that it is not possible to win it on mega fortune etc..

My guess is that it is not possible to win any of the progressive jackpots when playing with free game rounds given out by casinos (free spins). Not sure about the fixed ones.

Maybe one of the reps can clarify.

 

[Blathaon]

Did you record how many spins you played in total?
i.e. What are the odds of triggering the free-spins?

Great info, as always!

KK

No sorry, i had Four windows running at 5x speed and sometimes they crash so i don't know how many spins i played.

I wish i knew how to automatically log every spin, but i don't so i only put them on autoplay with a stop trigger for free spins and 100xBet and write down the results.

 

[randomiam]

now ive given it a fair run

3 casinos had the 10 free spins the 15 and 25
first set of spins balls don't really matter once you get over over about 30 balls i had 100 and all those extras only scored me another $3 on my 30 cent bet
When you go into the second round you always have 50 balls no matter what the triggering amount or scatters was.
Like other people have said the "plugged"hole comes up alot it can be right over the hole and just fall of the edge.
Win wise i managed to get second top prize of 1000 credits "20 euro"once in base game that's less than 100 times bet.
Most features my win was around 400 to 600 credits this is out of about 25 features mabye one paid 200 credits higher but nothing over 100 times bet.
its min bet in euro is 30 and 75 in aud.
all up im not impressed with this game very much the obvious rigged balls falling off plugged holes was such a let down.
Only once managed to get my balance above my start balance by getting alot of features quickly.

 

[Operette]

A rep from Netent?

What with the rigged jackpot games, I would like a Netent rep to explain this one.

 

[Zabier]

I'm not saying it has been rigged but from a business point of view it would make sense for them to tighten it up after it was released a bit loose. Maybe that will change in the future when their losses have been recouped? Punishing the players for their own mistakes would be a bit harsh though.

 

[Operette]

True, but...

I'm not saying it has been rigged but from a business point of view it would make sense for them to tighten it up after it was released a bit loose. Maybe that will change in the future when their losses have been recouped? Punishing the players for their own mistakes would be a bit harsh though.

I am trying to be fair here. Surely they read our posts?

 

[Wild Reels]

im not quite sure why people are up in arms over the "rigged" jackpot games, it really is just a visual representation of whether you've won or lost, and as far as i am concerned that decision has already been decided as soon as you click the start button, it doesn't matter if a ball does 3 rotations round the screen, bounces up and down on a peg thirty times or whatever, you've either won a jackpot or you haven't and like it not the outcome has already been decided,

maybe they need to improve that round so its visually better so players do not feel cheated.., or just replace it with a mega fortune wheel, as no-one complains about a wheel that stops on a mega jackpot once every few months, or maybe they do , because if it was just a random symbol on a wheel it would be won much quicker than it is currently...

 

[Operette]

A wheel would be good, good idea. It's just that a lot of people are complaining about that feature, and Netent can loose players. Not that it is my problem...
Let's say that I am playing poker, and someone accuses me of cheating. I would gladly strip naked to show that I am not hiding aces in my clothes.

And I bet that many of us woud like to know what really happened on the Black Wednesday. There are conspiracy theories - such as "The Disgruntled Employee".

 

[syntynyt]

if we indeed watch just a sequence and is not real time and random winning, that couldve been done to look fair like in wheel cases. lets not forget that this game worked backwards giving too many jackpots being pulled off and who knows what happened behind the curtain than just eliminating the minimum coin, so quick to be up and running at predetermined release date. i guess jackpots occurred at a lot of people and caused a big prejudice, casinos paid to avoid a storm, a programmer was fired and game poorly manipulated. i wish i had a video proof to dig their grave, otherwise they are not guilty like at trial. with a video i would procedeed to PAB and at least receive an explanation. if they read this they should sent a rep to explain if win is predetermined and if jackpot room is a sequence and an explanation for my incident, if any exist.
and i should add that my case not happened during free spins. i deposited early that day and email with free spins was sent afternoon, instant for every deposit over 30. i asked for my free spins and i received 20L instead.

 

[Pendcas9]

I would like to inform everyone here, that the Cosmic Fortune game still isnt fixed. I would also like to warn you about my bad english.

I havent had any reason to even register to this site before, since i never had any problems with NetEnt casino games earlier, and this is in a couple of years, but last night it happened to me.

To make a long story short, 3 balls went into the major jackpot hole. Both me and my friend who was here last night ofcourse cheered and thought we had won it, which was at about 13.000 SEK at the time.
Even the sound from when the ball went into the hole came, which makes it impossible that the ball could have even gone out from being in the hole, which is something that others here have experienced.

I therefore want to warn everyone here not to play at this game right now, something that seems pretty obviously already even before my post, to avoid that other players have to experience this.

The case is with NetEnt at the moment and since we all know they ofcourse can see every outcome and graphics of the jackpot games, we will see what they will decide regarding this case.


No compensation has been given from the casino site.
The casinosite where this happened shall remain a secret until the answer from NetEnt comes, regarding what is going to happen with this case.
The casino themselves have said that they currently cant give me any more information about the jackpot game, and is awaiting response from NetEnt.
What really made me upset is that the casino themselves, said over phone that "this cant happen" even though they themselves even removed the game from their site due to other technical issues with the game.


As a new member on this forum, and as this is my first post here, I dont expect anyone here to actually believe me, but i will keep you guys updated once NetEnt has given their response regarding this matter, and hopefully this will keep other people away from playing there right now.

 

[randomiam]

heres some options

first off all if you can get game logs and if you have a screenshot with all three of the lights lit up for that jackpot bin you should get you cash
if you read back in the thread you will see a few posts on "plugged holes" where the ball rolls over the hole the graphics are just eye candy really its decided
if you have won a jackpot before the ball game is even played it is badly made and rigged.
Also depending on the time you played if it was before it was taken down for maintenance the first time you may be ok as many people won jackpots and where paid
read through and see if the casino was one of those who have posed in this thread they may be able to work something out.

first things first look for the casino rep here if there is one you may be able to PAB. have the matter taken forward

 

[Pendcas9]

first off all if you can get game logs and if you have a screenshot with all three of the lights lit up for that jackpot bin you should get you cash
if you read back in the thread you will see a few posts on "plugged holes" where the ball rolls over the hole the graphics are just eye candy really its decided
if you have won a jackpot before the ball game is even played it is badly made and rigged.
Also depending on the time you played if it was before it was taken down for maintenance the first time you may be ok as many people won jackpots and where paid
read through and see if the casino was one of those who have posed in this thread they may be able to work something out.

first things first look for the casino rep here if there is one you may be able to PAB. have the matter taken forward

i wouldn't expect to much of a answer from net ent about this game.

i wish you luck..

This was about 14 hours ago, so it was after the maintenance they did.
The casino site themselves has told me that they cant give me any more information until they recieved the answer from NetEnt.


I would gladly report to some casinorep here, and ofcourse i will come out with what casino site this happened on, so more people know not to play there if they dont compensate me for this or solve this case.

And the casino site has told me that all they can see is what happens UPON the jackpot game, not actually what happens inside the jackpot game, and that they only can see "In text" if 3 balls actually hits one hole and gives out the jackpot, and that we have to wait for the response from NetEnt.

 

[randomiam]

spot on

ill was about to edit and mention its only text on there side
what needs to be done with this game is a few people need to real money play take video of the issues with the balls
maybe 2 different casino groups 2 different currencies to show that what is shown in the eye candy can not be trusted
the plugged holes and balls that don't regester

 

[miso]

Fun fact...

Just played a bit at All Irish Casino, and saw that they ran a promo when this garbage has been released.

For two days they handed out 40 free spins to everyone who deposited 30 or more. And whoever had the biggest win from these spins
won another 500 free spins.

The biggest win? A whopping 9.22

 

[incrediblestuff]

Lots of pages with more or less mostly negative opinions, and after giving it a bit of a go myself, i think i also am rather disappointed by this slot overall. Unless your a jackpot chaser, this slot seems to have no real potential in the Base Game, and the free spins don't offer much else other then a few shots at the various jackpots, which seem very hard to hit like that, and i really wonder what the true odds are to hit each jackpot.... Having said that, this is of course after the fix

I bet it was great fun for the few that did get the many jackpots, but disregarding that i feel there is something missing.. maybe they should have added the "Gonzo-Multiplier" system, to add a bit of spice to the base game, or even in the FS and BG both.
The difference in awards from a 4OAK to a 5OAK, is poignant, and without hitting those fairly often, you won't be likely to win big besides the jackpot, so to play this game with a good expectations you would be best of doing it in one of the sites rainmaker noted as having the significantly larger jackpots then the rest...

I am not much of a JP chaser so i won't be seen playing this one a lot, if at all.
Really a pity because i did love the theme.. Maybe they can pop out another non jackpot version with added multipliers as i suggested, then it would be my replacement for Gonzo I would also appreciate another innovative feature with a theme like this.
I am just a sucker for Retro, especially retro games!

 

[brianmon]

Fun fact...

Just played a bit at All Irish Casino, and saw that they ran a promo when this garbage has been released.

For two days they handed out 40 free spins to everyone who deposited 30 or more. And whoever had the biggest win from these spins
won another 500 free spins.

The biggest win? A whopping 9.22

All British Casino ran the same promotion. the biggest win was £18.52, I only managed £17.20

 

[syntynyt]

Pendcas9, please post the name of casino in cause to avoid any alarm bells of any connection between us. i know some think to this because you just made an account and post the same in a short time frame. i knew more cases will surface, this is only the beginning. looking forward at your outcome and if positive i will do the same. im 99% sure they read this anyway, this is the biggest source for real time feedback at all games.

 

[daenyboi]

Cosmic

I palyed this game on Videoslots when it was first out, and also on comeon.com


I was so very close twice on the Two highest progressives but failed closely, Darn it.

I relaly need a big win to turn things around for my gaming problem.:S

 

[KasinoKing]

Lots of pages with more or less mostly negative opinions, and after giving it a bit of a go myself, i think i also am rather disappointed by this slot overall. Unless your a jackpot chaser, this slot seems to have no real potential in the Base Game, and the free spins don't offer much else other then a few shots at the various jackpots, which seem very hard to hit like that, and i really wonder what the true odds are to hit each jackpot.... Having said that, this is of course after the fix

I bet it was great fun for the few that did get the many jackpots, but disregarding that i feel there is something missing.. maybe they should have added the "Gonzo-Multiplier" system, to add a bit of spice to the base game, or even in the FS and BG both.
The difference in awards from a 4OAK to a 5OAK, is poignant, and without hitting those fairly often, you won't be likely to win big besides the jackpot, so to play this game with a good expectations you would be best of doing it in one of the sites rainmaker noted as having the significantly larger jackpots then the rest...

I am not much of a JP chaser so i won't be seen playing this one a lot, if at all.
Really a pity because i did love the theme.. Maybe they can pop out another non jackpot version with added multipliers as i suggested, then it would be my replacement for Gonzo I would also appreciate another innovative feature with a theme like this.
I am just a sucker for Retro, especially retro games!

I agree - this could have been an excellent game if it DIDN'T have the progressive jackpots.

The jackpots must be included in the RTP, which when you think about is must seriously reduce the RTP in the base game. Even the "mini" jackpot of €500 is very big against players spinning at €1 or less; they would have to play several 1000 spins to fund that one alone, let alone the others.

The current figure from Video Slots really tells the story...

 

[Pendcas9]

I would like to inform everyone here, that the Cosmic Fortune game still isnt fixed. I would also like to warn you about my bad english.

I havent had any reason to even register to this site before, since i never had any problems with NetEnt casino games earlier, and this is in a couple of years, but last night it happened to me.

To make a long story short, 3 balls went into the major jackpot hole. Both me and my friend who was here last night ofcourse cheered and thought we had won it, which was at about 13.000 SEK at the time.
Even the sound from when the ball went into the hole came, which makes it impossible that the ball could have even gone out from being in the hole, which is something that others here have experienced.

I therefore want to warn everyone here not to play at this game right now, something that seems pretty obviously already even before my post, to avoid that other players have to experience this.

The case is with NetEnt at the moment and since we all know they ofcourse can see every outcome and graphics of the jackpot games, we will see what they will decide regarding this case.


No compensation has been given from the casino site.
The casinosite where this happened shall remain a secret until the answer from NetEnt comes, regarding what is going to happen with this case.
The casino themselves have said that they currently cant give me any more information about the jackpot game, and is awaiting response from NetEnt.
What really made me upset is that the casino themselves, said over phone that "this cant happen" even though they themselves even removed the game from their site due to other technical issues with the game.


As a new member on this forum, and as this is my first post here, I dont expect anyone here to actually believe me, but i will keep you guys updated once NetEnt has given their response regarding this matter, and hopefully this will keep other people away from playing there right now.

I would like to inform everyone here that this case still isnt solved.
The casino site (Thrills) has told me that they are waiting for a response from NetEnt, which they still havent recieved according to Thrills.
I played a lot at thrills before this happened and since this issue came i havent made a single deposit to them, and then they wanted to compensate me for "the long wait" by giving me a small amount of bonus money, which i also had to wager x30.

This is just incredible, they say they havent recieved a reply from NetEnt yet, at all, and then the best compensation they can come up with is 300 SEK that i also had to wager x30.

Just wanted to tell all you guys here and warn about this.

 

[syntynyt]

either Thrills used a pigeon instead of phone/email or they don't even sent at all. keep bothering them until they will do and take the freebie too. when a netent game dont work support with netent is instant. be assured you will receive a politically correct explanation and not a single cent, this is why i havent pushed forward through allbritish. to be taken down and investigate hundreds of unfortunate cases must surface otherwise this will remain a solitary protest and as you see support and advices from other members is low to zero. too much fanboyism or something.
when i see this game in casinos i physically feel rust in my mouth, pores burning on my back. with a bit concentration i believe i can break glasses with my mind like Samantha

 

[Pendcas9]

either Thrills used a pigeon instead of phone/email or they don't even sent at all. keep bothering them until they will do and take the freebie too. when a netent game dont work support with netent is instant. be assured you will receive a politically correct explanation and not a single cent, this is why i havent pushed forward through allbritish. to be taken down and investigate hundreds of unfortunate cases must surface otherwise this will remain a solitary protest and as you see support and advices from other members is low to zero. too much fanboyism or something.
when i see this game in casinos i physically feel rust in my mouth, pores burning on my back. with a bit concentration i believe i can break glasses with my mind like Samantha

Just an update.

This is what Thrills finally told me:

We have recieved an answer from Netent and they confirm that your gaming round was finished correctly with a win
of 100 coins in the jackpot game. We now see the case as solved.


This is just, horrible. Im actually lost for words.
Gladly the word is spread to other forums and a lot of people has already decided to quit playing at Thrills now, which im extremely happy for.
The way they decided to investigate and solve this case is beyond ridiculous.

 

[Erik]

Just an update.

This is what Thrills finally told me:

We have recieved an answer from Netent and they confirm that your gaming round was finished correctly with a win
of 100 coins in the jackpot game. We now see the case as solved.


This is just, horrible. Im actually lost for words.
Gladly the word is spread to other forums and a lot of people has already decided to quit playing at Thrills now, which im extremely happy for.
The way they decided to investigate and solve this case is beyond ridiculous.

Posting my reply from the other thread here aswell

Hi Pendcast9

First of all I am sorry that you believe you have been treated unfair. When it comes to the functionality of the games we are working as close we can to the software providers when situations like these arise. From a technical point of view we have no insight or influence of the games, but we do however take it seriously when there has been a malfunction or a player has a complaint about functionality, and are main goal is always to stand by our players.

Regarding that it took 8 days to get an answer. First I apologize if you felt this was to long, but these matters do take some time, and quite a bit of investigation. Both our team and the Netent team look through the play history from different angles to see if there has been any malfunction of the game, and there are at times more cases than one to look at which unfortunately slows down the individual cases.

In this case we could find no indication that there was a jackpot won or that there had been a malfunction, so that is why we relayed that information to you. And without any other information regarding the case, I dont see how we could have approached this case in any other way.

I do however believe it is a bit unfortunate that you refer to us as being cheaters where we constantly stand by our players and treat them nothing but fairly when Issues have risen.

I wish you all the best with your future gaming experiences and I am available here in case you would like some more information

Best Regards
Erik

 

[Operette]

Thank you Thrills!

Posting my reply from the other thread here aswell

Hi Pendcast9

First of all I am sorry that you believe you have been treated unfair. When it comes to the functionality of the games we are working as close we can to the software providers when situations like these arise. From a technical point of view we have no insight or influence of the games, but we do however take it seriously when there has been a malfunction or a player has a complaint about functionality, and are main goal is always to stand by our players.

Regarding that it took 8 days to get an answer. First I apologize if you felt this was to long, but these matters do take some time, and quite a bit of investigation. Both our team and the Netent team look through the play history from different angles to see if there has been any malfunction of the game, and there are at times more cases than one to look at which unfortunately slows down the individual cases.

In this case we could find no indication that there was a jackpot won or that there had been a malfunction, so that is why we relayed that information to you. And without any other information regarding the case, I dont see how we could have approached this case in any other way.

I do however believe it is a bit unfortunate that you refer to us as being cheaters where we constantly stand by our players and treat them nothing but fairly when Issues have risen.

I wish you all the best with your future gaming experiences and I am available here in case you would like some more information

Best Regards
Erik

Now that you finally replied, I will be finishing my account at Thrills, and I urge everyone to do this. Your reputation is now totally and absolutely in ruins for me. That's all. Goodbye.

 

[homerbert]

Can you stop act like a clowns? Blah blah blah blah blah.
What is your problem, why blame thrills and poor Erik? Any other casino in this world will do ABSOLUTELY same, and it decision will be same. They have no idea what going on with games, only netent. They ask netent - netent replied, jackpot was not won. That's all. Answer. Resolved. Or you guys want Thrills paying 120k euros from their own pocket just because someone think he won jackpot...Well!
I WON MEGA FORTUNE AT BETAT I SWEAR I HAVE NO PROOFS BUT I WON IT I SAW THOSE ARROW APPEAR THERE.
Betat, where is my jackpot?

 

[homerbert]

Now that you finally replied, I will be finishing my account at Thrills, and I urge everyone to do this. Pendcast has posted a screen dump of his jp win at Flashback's Forum - a Swedish web forum - and everyone can clearly see that he won a jackpot. Your reputation is now totally and absolutely in ruins. That's all. Goodbye.

Pendcast's jp win:

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Your screenshot...FROM NETENT PROMO VIDEO FOR THIS SLOT.
reported, you just misthreating online casino or whatever it is called. Mods will decide what to do, but i am pretty sure that it is restricted.

 

[maphesto]

Pendcast has posted a screen dump of his jp win at Flashback's Forum - a Swedish web forum - and everyone can clearly see that he won a jackpot.

Not his win. He's using that picture as an example.

För att man sedan ska bli utbetalad en jackpot så ska man få 3 stycken bollar i "hålet", jackpotspelet ser ut som följande;

Just wanted to clarify! For non swedes, the quote is only to show Operette.

 

[Tirilej]

Now that you finally replied, I will be finishing my account at Thrills, and I urge everyone to do this. Pendcast has posted a screen dump of his jp win at Flashback's Forum - a Swedish web forum - and everyone can clearly see that he won a jackpot. Your reputation is now totally and absolutely in ruins. That's all. Goodbye.

Pendcast's jp win:

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Can you please post the link to that thread.
He came here, started his own thread to bash the casino but refused to respond to anything we said there.

Their reputations are not in ruins for this.

 

[maphesto]

Can you please post the link to that thread.
He came here, started his own thread to bash the casino but refused to respond to anything we said there.

Their reputations are not in ruins for this.

You do not have permission to view link Log in or register now.

 

[Operette]

OK

Not his win. He's using that picture as an example.

Just wanted to clarify! For non swedes, the quote is only to show Operette.

Thank you!

 

[Operette]

Your screenshot...FROM NETENT PROMO VIDEO FOR THIS SLOT.
reported, you just misthreating online casino or whatever it is called. Mods will decide what to do, but i am pretty sure that it is restricted.

Instead of telling me, you choose to report it? I am deleting that pic. I did not know that it's an example.
As for Podcast: I have no reason to disbelieve him. Why would he make up such a story?

 

[Azzurri]

Can you stop act like a clowns? Blah blah blah blah blah.
What is your problem, why blame thrills and poor Erik? Any other casino in this world will do ABSOLUTELY same, and it decision will be same. They have no idea what going on with games, only netent. They ask netent - netent replied, jackpot was not won. That's all. Answer. Resolved. Or you guys want Thrills paying 120k euros from their own pocket just because someone think he won jackpot...Well!
I WON MEGA FORTUNE AT BETAT I SWEAR I HAVE NO PROOFS BUT I WON IT I SAW THOSE ARROW APPEAR THERE.
Betat, where is my jackpot?

I have reported your post.

Calling people clowns is unnecessary and disrespectful when all those people are doing is sharing their opinion.

You could have just as easily said you think the other person is being unreasonable towards Erik or Thrills, rather than calling them clowns and being negative and condescending in general.

 

[syntynyt]

this is in netent hands and i don't believe a word from them. like i said, unless more and more cases will surface and one will have a video proof, nothing will happen. if i'm gonna to believe their history records i should start to believe their misleading promo videos like wonky wabbits, and i can't.
if they would acknowledged that slot is not right and eventually pay, their reputation will change dramatically, people believing slots were not right after bad sessions in a row. is simple to argue with malfunction void all bets and eye candy, and this argument will stay strong unless proved otherwise. we are just two unfortunate players, more will come soon or later unless they put down the slot and re-fix it in the meantime.