Casino Complaint Coral Casino - Free Spins Feature;Winnings Not Credited

[Daniel L]

Anthony (Coral Rep) has kindly added £50 to my account as an apology & following this up as quick as possible.

Very happy with that.

 

[Coral Support]

Thanks Daniel

Thanks Daniel,

I've asked for a full update from our IT Department and will follow up with you once I hear back. It could be Monday but once I have more info I'll be back to you.

Again apologies for the delay in the reply on this thread, hope I can get this resolved soon for you.

Best regards

Anthony

 

[paul7388]

Glad its all getting sorted for you.

Nice of them to add the money to your account but like I said hes a good rep and he would deal with your problem once he was aware of it. Just don't spend it on that same game lol

 

[spintee]

Unfortunately it does take some time to get logs from the supplier, I have been in the situation once or twice with other casino's, I can honestly say it took abit of time & I was comped but no where near the tune of £50,

I can say Coral is a good site & regularly have decent bonus, along with there bet 10 get 10 with only a 10x wager, Some other bonus does have some higher wager, Nether a problem with a withdraw, Alow only small amounts there normally out whiten a few hours & in bank next day, In fact I think a write in a post a while back that only one other site beat the withdraw time, You can even get a connect card now and withdraw funds instantly from there shops,

All In all I cant fault the place

 

[Daniel L]

Well this has now been fully resolved.

Anthony has been ever so helpful, basically I don't fully understand the ins & out of it myself but there was a problem with the game as suggested & they don't truly know what it would of paid me, however they have put £100 compensation in my account which more than cover what I believe I was owed.

Also, not relevant to my original problem but Anthony added a further £45 to my account for an 'error' on blackjack (I assume it was missing winnings) which I hadn't even noticed on my account, so there's honesty aswell.

Thanks to Casinomeister & Anthony for helping me fix this problem.

 

[paul7388]

Glad it all got sorted in the end