cool cat casino running me in circles

[kimpaulo]

hello all i am new to this site and would like to sgare my experience with the above mentioned casino. On july 25th i submitted my withdrawel for 2,000.00 earlier this week was told it would clear by today. so this morning when i logged in it was still there so i did live chat and was told it was still pending and that she (kate) could not give me any further info via chat and that i should call- so i did and that rep told me that he (jenson) could not discuss details over the phone that i should request to speak to him on the live chat and he would be waiting for me --so i did that and got a rep named joshua- iasked for jenson and was told to wait a minute which was more like 10 then joshua informed me that jenson went on break so i gave him all my info re the withdrawel and then conveniently was disconnected from the chat session a message showed up saying there was a technical error and the chat session ended. This stinks!!! any advice........is appreciated

 

[classymom]

Hi, welcome to the Forum. - Sorry to hear about your Cool Cat problems. I hope you didn't invest too much of your money here. This casino is part of the worst group out there. Now that you found CM take a look at the Accredited list of casinos. I wish you luck on your withdrawal

 

[BingoT]

I dont know were to look for help on this,maybe there is none,I dont know. Anyway heres whats going on. I wont give sites name yet but its a rogue which I didnt know this when I started playing there. Anyway on June 15,2008 I was playing slots on there site,Ive play on other days before this so this wasnt my frist time on this site. This site has the RTG software which I like. Anyway the slots have random jackpots on them which can be hit, they say at any time. Well I hit random jackpot on the slot I was playing, Im thinking -- WOW Great -- it was for 8900 dollars,ok I worked it up to 9000 ok, well I lose back 4000 of that. So I thought am not going to lose it all back right? So I make a withdrawal of 5000 dollars. Well I got my frist withdrawal money (not the way I thought) but I got it for 2000 on July 19,2008 thats over a month right there,ok,plus they charged me 90 dollars to get it sent to me. Right now they still owe me 2905 dollars its all been approved,just need to be sent,right,well Ive e-mail them 4 times just to ask when I might get another withdrawal,Im still waiting for a reply. So I went on there site & talk to someone live right, asked them about my withdrawalsmhe said let me check. He came back & said you will have a withdrawal in the next 7 days. Am not going to hold my breath. I have a bad feeling about this,its not looking good. Something need to be done with these type of casinos that are real slow pay or dont pay. How do they even get online & if they do get online,how do stay online an do this to people. There must be a way of getting places off line. They make the good places look bad,too. There are good one out there,there not all bad. So this is were I stand right at this moment. If they dont pay me off soon I would like the world to know who they are,so no one will play there.

Ok -- I guess a month an a half is long enough to wait for my pay out, that I never got yet,a casino that cared would had paid me by now,right. So am giving up there name -- its Cool Cat,- this casino is in a group with others that do the same thing. So if your smart dont play here or the others they are with. They treat you good & give you good bonuses,even call you at home,but if you win big its a different story. If I do get the rest of my money I will sure let everyone here know right away. Am telling everyone here I did nothing wrong for them to hold my money,(just my luck I guess). I think any site that takes over 2 weeks to pay a person,doesnt need to be in the casino business. But if its a big payout I would work with them if need be. I guess am easy..

I seen this bad news about this cool Cat place

And Welcome to CM's forum

 

[mysticjoz]

Info...

Hi Kimpaulo,

Welcome to the forum.
Unfortunately you are like so many other "Cool Cat" players. You have found Casinomeister the same way everyone else who wins from a Rogue casino does non payment.

As the Casinomeister himself says

There is no reason to patronize rogue operations. If you have a problem, you are literally on your own. There is no assistance available; these casinos can do basically whatever they want. They're in "cowboy town."

Kimpaulo if you play online please choose from this list https://www.casinomeister.com/accredited-casinos/

Stay clear of any casino on this list https://www.casinomeister.com/rogue-casinos/

If you go to the top of any page here and do a search on cool cat casino you will get results, maybe not the results you want to hear... but you will be more informed as to why so many of their former players find Casinomeister.

Another suggestion from me would be to copy all chats you have with them. Do not discuss anything on the phone. Chat can be copied but phone conversations can not. Take a screen shot off all transaction pages and from now on stay away from Rogue, because there is nothing anyone can do to help you get paid. sorry. (and they will give you the run around forever... )
The above steps are ones you should take when ever you run into a payment problem at any online gaming site.

I wish you future luck playing online from the acreditted list.

 

[cr120450]

Hello,

I played there back on June 15,2008 an hit one of those random jackpots for 8900 dollars right. Ok,I thought great,WOW! I know I did nothing wrong or broke any rules. This is how things have gone so far with thing,since my win. I withdrawaled 4000 I lost 4000 then I withdrawaled another 1000. So, I had 5000 coming to me right. The money I thought was going to be sent by Fed Express,right. Well that never happen. I didnt think I was even going to get any money there for awhile, but on a Saturday night believe thats the 19th Cool Cats called me & said they had Western Union me 1910.00 dollars & I could go pick it up. I was charged 90 dollars for it being sent to me. Thats why I got 1910 instead of 2000. They still owe me right now 2905 dollars I still havent got as of yet.Ive e-mail them around 5 times. Ive talked with then in live chat ,about a week ago & they told me I would have some money in the next 7 days, well am still waiting. All my money was approved. 2000 was approved on 7-17-08 ----- 905 approved on 7-21-08 these are two am still waiting on right now. Guess I was lucky to get what I got. I didnt know at the time I played there they were a rogue casino,also the ones they are with are rogues also. I would tell the world never go & play on any of these sites they are some of the worse there are. How they are still online I will never know. Any casino that takes more then 2 weeks to pay anyone shouldnt not be allowed to be in bussiness. Ive never had a online casino call me yet ( an Ive been gambling online for over 8 yrs ) asking me weres there money. They always get there money,or they wouldnt be online. Thats why people shouldnt play at these rogue casino & put them out of bussiness. Thats my story with Cool Cat so for. I will never play with them again. I e-mailed the manager of Cool Cat throught this site about a week ago,but never got a reply as of yet.

 

[mysticjoz]

Hi cr120450..yes. consider yourself lucky that you did get money from them. That in itself is a rarity. You might have better luck emailing support or the casino manager directly from your own internet provider as opposed to from here because apparently their rep Natalie Stewart has not been on this site since December 17th, 2007!!

People play at rogue casino's for the same reason you and I did. We somehow stumble upon them in a search and it sounds oh so great!! The free bonuses, the huge deposit match percentages.. etc... etc..
And they play there until they become informed, which usually happens by them winning big and fighting to get their money for weeks on end.. just like you and I! And eventually we wind up here!! Which is a god send! IMHO

Now that you know better, you can play with ease and enjoy your gaming just like I have been doing for over a year now! good luck!
The Casinomeister site is filled with a wealth of knowledge! The information you find here will be useful for life, and the friends you make are awesome.

Players helping players in just about every aspect of life, not just gaming!

With the Casinomeister (bryan), Maxd, Simmo, Voltran and all the rest of the crew watching our backs when we play the acreditted. :notworthy

 

[sneakattack]

Keep on top of them and make sure that you check all there terms and conditions. Send them a faxback, talk to them everyday till they give you a date, and then double check on that frequently.

Ive found that most of the shadier casinos will eventually pay you if you follow there rules to a t, so dont loose hope yet. For the most part they seem poorly run with the intention of discouraging players to follow through on cash outs. I certainly wouldnt endorse the casino, but I think you should be able to get your moeny out

 

[mysticjoz]

careful these places are ruthless...

Keep on top of them and make sure that you check all there terms and conditions. Send them a faxback, talk to them everyday till they give you a date, and then double check on that frequently.

Ive found that most of the shadier casinos will eventually pay you if you follow there rules to a t, so dont loose hope yet. For the most part they seem poorly run with the intention of discouraging players to follow through on cash outs. I certainly wouldnt endorse the casino, but I think you should be able to get your moeny out

No disrespect sneakattack... but have you done a search above on this rogue casino here at Casinomeister???!! (I am not mentioning the name because I do not want to attrack anymore attention to them! Have you read the hundreds of threads and posts started by players who have had thier wallets wide open and trusted them for months then when they won were promised "everything was fine", then "it was processing", "it would be 5 days", it was "5 business days", it "would be a while", and it was "returned to thier balance due to "bonus abuse. (or any reason) Better yet winnings being confiscated or players "locked out" of the casino!!!
These Rogue casino's are RUTHLESS, they will drag players along to believe that their money is coming. AND then ignore chats, ignore emails, lock accounts. They will find anything and everything to NOT to pay a winning player. IF a bonus was taken, or better yet more than one bonus, free chip, coupon... they will cry bonus abuse.
I must say one thing sneak.. If you play there then that is a HUGE GAMBLE (yes... pun intended). There is so much information here on Casinomeister, Please read around some, I would never suggest continuing play at anyplace in the rogue pit to any player.

I certainly do hope these players get paid. But the FACT is this casino would not be in the "pit" if they could be trusted.

 

[same_old]

Do you all notice lately the complaints have been the same, I bet you without a doubt each operator has a little sheet of paper next to them that tells you how to f*&k over a player,

Ok this is his first complaint - number one, tell the client the funds have been approved and will be sent on such date. ( now this is usually a week or two).

When the client then complains again because he/she did not recieve the payment on the said date the casino will then tell them there is either payment processor problems or to contact support through various means which the client then does and gets a complete run around ( hopefully so he/she will give up chasing the money).

They continue to complain for a few more weeks and the casino tells the client please ring and discuss this, so he does then gets told we cant talk over the phone contact me via live chat, client then tries that only to get another run around.

MAJOR STALL TATICS FROM THESE ASSHOLES AND WE CAN ALL SEE THE PATTERN CAN'T WE!!!

it is so obvious to me

 

[same_old]

I played there back on June 15,2008 an hit one of those random jackpots for 8900 dollars right. Ok,I thought great,WOW! I know I did nothing wrong or broke any rules. This is how things have gone so far with thing,since my win. I withdrawaled 4000 I lost 4000 then I withdrawaled another 1000. So, I had 5000 coming to me right. The money I thought was going to be sent by Fed Express,right. Well that never happen. I didnt think I was even going to get any money there for awhile, but on a Saturday night believe thats the 19th Cool Cats called me & said they had Western Union me 1910.00 dollars & I could go pick it up. I was charged 90 dollars for it being sent to me. Thats why I got 1910 instead of 2000. They still owe me right now 2905 dollars I still havent got as of yet.Ive e-mail them around 5 times. Ive talked with then in live chat ,about a week ago & they told me I would have some money in the next 7 days, well am still waiting. All my money was approved. 2000 was approved on 7-17-08 ----- 905 approved on 7-21-08 these are two am still waiting on right now. Guess I was lucky to get what I got. I didnt know at the time I played there they were a rogue casino,also the ones they are with are rogues also. I would tell the world never go & play on any of these sites they are some of the worse there are. How they are still online I will never know. Any casino that takes more then 2 weeks to pay anyone shouldnt not be allowed to be in bussiness. Ive never had a online casino call me yet ( an Ive been gambling online for over 8 yrs ) asking me weres there money. They always get there money,or they wouldnt be online. Thats why people shouldnt play at these rogue casino & put them out of bussiness. Thats my story with Cool Cat so for. I will never play with them again. I e-mailed the manager of Cool Cat throught this site about a week ago,but never got a reply as of yet.

Sorry I don't mean to offend here cr120450 but the reason why thee people stay on the net are because of people such as yourself, you said in your post you hjave been playing online for 8yrs!!- come on are you telling me in that whole time you did not see a complaint or anything regarding these types of casino's. Do you do any type of research before joining such a casino????

 

[mysticjoz]

Sorry I don't mean to offend here cr120450 but the reason why thee people stay on the net are because of people such as yourself, you said in your post you hjave been playing online for 8yrs!!- come on are you telling me in that whole time you did not see a complaint or anything regarding these types of casino's. Do you do any type of research before joining such a casino????

Thank you for pointing that out same_old somehow I missed that statement.
You are indeed right! (yes.. again ) which now leads me to the question FOR cr120450 IF you did email (or PM) the casino rep from here how did you not notice the last time they were in this site was in December of 2007!

With a bit more research .. I discovered this post by you dated July 19th, 2008 (posted in a thread you dug up from 2007!)

I played there not long ago an won. Ive never been payed as yet & its not looking good. So if you like getting payed when you win ,dont play here or any place that acts like them.

followed by this one posted TODAY here https://www.casinomeister.com/forums/threads/cool-cat-casino.19049/

Pease dont play its a biggggg rogue casino. I know I never got payed after I won.

and one regarding viplounge casino

I would say you will get your money just not as fast as you want it. Thats how these places are,but not all. I had same thing happen to me,but a different casino, I withdrawaled last month for 5000...

Which is it??? did you or did you not get paid? Is the "different casino" you are referring to in the viplounge casino thread that you replied to here https://www.casinomeister.com/forum...sino-com-will-not-pay-can-someone-help.25769/ "cool cat"??? You are saying in one thread that you did get paid, just not all of it.. then you post to another thread that you did not get paid??

I don't know same_old... what do you make of cr120450?? I don't want to "assume" anything..................

 

[ksech]

sorry for your troubles, but welcome anyways!

I used to play at Cool Cat before all the bans took place, never had a problem cashing out. Now I have been informed from Ruben at VIPlounge (and I am assuming this will happen within this casino group), withdrawals to my usemywallet account are no longer available as an option...
Here is a copy of my conversation with Ruben...
ksech: hello
ksech: I just received an email concerning my pending withdrawal ( July 25th)
ksech: It states it is being sent overnight express
ksech: can you tell me why there was a change in my withdrawal method?
ksech: I had requested my withdrawal using my usemywallet account
Ruben: we cant send it that way
Ruben: sorry
Ruben: please contact withdrawals
Ruben: on monday
ksech: is this a new policy?
ksech: I've had withdrawals sent to that account before
Ruben: yes
Ruben: not anymore
Ruben: Im truly sorry
ksech: Do you happen to know what the fees are for overnight express withdrawals?
Ruben: no Im very sorry
Ruben: just withdrawals manage that info

Just for the record, this is the fastest I've ever had a payout from them, usually wait about 6 weeks. Good luck on collecting your winnings!

 

[cr120450]

Hi All -over 8 yrs

I have been playing over 8 yrs now. I guess you might say Ive been lucky getting my withdrawals from some of these sites Ive been on. Ive played on alot of different ones too. Some were at times alittle iffy,if I was going to get it or not (my withdrawal ). Some take awhile to get, like 3 weeks,which is to long. I did check around for the good casinos,But not as good as I should had. Am learning now ( am slow learner ) were to play,from sites like this one. Am sure over the years Ive played on a few rogues. Ive always got my withdrawal from a site I was on but at times I didnt time I was. Just like now with Cool Cat I got some of it so far (no even half ) & I know if I get the rest I will be lucky. Right now with them is were I stand --- Well a week ago on live chat they told me I would have some money in a week,well am still waiting. I e-mail them 2 days ago,to tell them I never got money last week,never as of yet got a reply,dont think I will either. Think I will call them by phone today to see if that helps,hasnt yet. If I never get paid from this place,this will be my frist time with no pay out. If I do get it,they will go down as the slowest online payout site yet. I will keep you up-dated on what happens,cause the world should know about what these places do.

 

[same_old]

Why bother putting yourself through that debacle CR, so you make a deposit gamble your money hoping you will win then you withdraw for another gamble of even being paid.
You have just told me over a period of time that you know they are dodgy and you did end up getting paid eventually, but then you deposit there again and once again they dont pay you in a timely manner so you come back here and complain again...

It's your own fault mate, ever heard once bitten twice shy????- in your case you have been bitten a good 10 times and still continue betting with the rogues..

Please don't take it personally I'am only having a go at you because you SHOULD know better, if not you shouldnt be complaining becuase you are the one who continues to play there....

 

[same_old]

I read over my post agin and need to apologise, I didn't mean to come across like I did mate I just dont want you losing money to these assholes

 

[cr120450]

Up date

Hello All,
Up date on what Cool Cat owes me. I got a payment yesterday from them of 735.00 I am still owed over 2000.00, I will keep trying to get all thats coming to me. I will up date you if I get more.

 

[suzecat]

Hello All,
Up date on what Cool Cat owes me. I got a payment yesterday from them of 735.00 I am still owed over 2000.00, I will keep trying to get all thats coming to me. I will up date you if I get more.

So, I gotta ask............are you going to deposit at Cool Cat again?

I will keep you up-dated on what happens,cause the world should know about what these places do.

I think the world already knows..............have you been living in a cave?

 

[same_old]

Why is he even posting if he is not going to listen to what we say???

 

[cr120450]

Cool Cat payment

Update,
I have now got all my money that I was suppose to get from them. I got it in a different way then I usually get it,so what, I got it. It took about 2 months before I had it all. The fees for sending my money to me was high I thought. I did like playing there,but they just have a bad way of how they pay off, & didnt answer my e-mails when I sent them one,which I sent about 5 or 6. I must say tho, I did think there for awhile I wasnt going to get paid. But leting everyone know I got all my pay-out. No I wont pay there again,because of the way this was handled. Going through this once is enough for me. Take Care All.

 

[same_old]

Wow only 2 months hey, what a head f&%k that would have been

 

[cr120450]

Are You Playing Here

Hello Again,
I thought I would ask if anyone has played at any of these online casino. These are there names - real vegas on line - slotnuts - plenty jack pots - 99 slotsmachines - these are all RTG slots. I think mighty slots is a sister site & we know is a rogue , but all these have things in common ,like 24/7 support number. Anyway when I call to talk with someone I never get a answer & I e-mailed them often with no reply. Is anyone else seeing what am seeing? I know I have a withdrawal from one of these sites & am getting a bad feeling after 3 weeks now am not getting it. Anyone else played on any of these sites? If so how did thing go for you there? I wish everyone best of luck at whatever you do.

 

[anniemac]

CR,

You are a glutton for punishment. Non of those casinos are any good. Don't waste your time. Look at the accredited list here for RTG's that will pay you. Granted these casinos don't give out the large amount of freebies that these rouge casinos do but I would rather know I am going to get paid than get free money any day.

Not to sound harsh but if you are going to keep playing at the casinos, then there is not going to be any sympathy from you here when they bite you in the butt.

 

[cr120450]

Your Right

I never did much checking around before I played on any casino online,because Ive never ran into what am running into these days. I didnt know that this site was online back then,but its nice to know this site is here for everyone to see whats going on in the world about online gaming. Theres a good side to it & then you have your bad,which this site will tell you about. Im going to tell you about 5 sites I think that are all sisters One I know is a rogue & the others 4 might be,because they all have the same 24/7 support number, which you will never reach anyone that works there,if you do you got lucky. The one that is a rogue is Mightyslots Its even in the rogue list, but havent heard much about these so I will tell you there names cause ones of these sites has a withdrawal of mine for over 400 dollars right now & its been sitting in the cashier room now for 3 weeks. They havent even started processing it yet. I phone them & e-mail them at there support they had,every day for 2 weeks now with no reply as of yet. So do you think they want me to get my winning. I have a bad feeling about all these sites. Heres there names -- realvegasonline -- slotnuts -- plentyjackpots -- 99slotmachines, dont know what group runs them. Has anyone play at any of these casinos? If so what did you fine there? Good Luck All

 

[Pinababy69]

You first joined this site in June of this year, and made your first post in this thread in August. Yet as recently as three weeks ago, you were still playing at rogue casinos. WHY????

Why are you even asking about these places, and why in the world are you giving them money? Why aren't you playing at ClubWorld, Inetbet or the newly accredited Rushmore/Slots Oasis/Cherry Red? They are all RTG software. At least if you run into any problems at one of those, there are attentive reps for each of them who can help you.

You are not an uninformed player....you had experience with another rogue, CoolCat. And to say that you did no research prior to playing at these other places is no excuse. You were told back in June about the accredited list of casinos, why did you not use it?

Just as Anniemac said.....if you continue to patronize these clip joints that call themselves casinos, don't be surprised when you get ripped off....and don't expect too much sympathy from anyone here.

 

[chuchu59]

Unless you have lost quite a tidy sum and they think they can milk more money out of you, I am afraid you will never see your $400. Pathetic isnt it? People have to get burned before they realise how not to part with their hard-earned money. If any new players are reading this, remember not to even try these casinos with your own money. The bonuses are astronomical and it isnt hard to complete the wagering requirements at these casinos. Problem is this is only a mirage and they will trick you into reversing it and deposit even more money with sweet offers. Drain them of their lifeline (deposits) and they will eventually die down.