I should probably know better than to deposit at the vast majority of RTG's. but in a moment of weakness I did deposit $25 to get a 250% bonus with a 25X playthrough. I deposited my money with no problems at Cool Cat Casino. I redeemed the coupon before the deposit, as my history shows. The deposit wasn't instantaneous. I thought, ok, they will put it on my balance when they catch up like they do on Microgaming or Playtech. Wrong. I got some decent play , but in a couple of hours zeroed out.I contacted live chat, who instantly told me "too bad, you played out your deposit." I tried to explain to them that I am used to Microgaming and Playtech, but got the tough titty treatment. I also pointed out to them that their casino malfunctioned as wittnessed by the history which plainly showed a coupon redemption then a deposit. Doesn't matter, I played through my money. They were willing to give me a free chip of $25 which had a max cashout value of $25. I told them to keep their chip and expect some very negative publicity. This whole episode left a very rotten taste in my mouth. and a general dislike for RTG's and the hoops they expect people to jump through, especially when withdrawing.