nepatsfan01
Dormant Account
- Joined
- Feb 8, 2010
- Location
- USA
Let me preface this by saying -
1) I was more than a bit tipsy when I decided to play here
2) I didn't do the background research which I normally always do
3) I am not a newbie to this in the least but I sure acted like one!
Now that that's out of the way, here's the story...
The other night I went out with some friends, had more than a few drinks and wanted to gamble. I normally only gamble at a few select places but I had put those few casinos on hold for a month while my husband starts a new job (to prevent myself from being tempted while we're a bit short on cash until he starts getting his new regular paycheck in)
But alas, a few drinks = really really wanting to gamble.
I looked for Nuworks casinos as it's a software I really love and saw that a new casino by the name of Tip Top Casino opened up. So I figured, what the heck, what's $40? um... apparently, it's a big freaking headache, that's what it is.
So I deposited and took a bonus of 100% for $40. I had to wager $1200 to be able to cash out. I went back and forth but eventually made it up to about $300. I started going down and was at about $215 when all of a sudden I went to make a wager and a box popped up that said "You have insufficient credits for this bet". I looked at my balance and saw only $4.95 in my account (remember, I was drunk, I was betting $6.25, lol)
Anyhow, I checked the history and see a credit back to the casino in the form of $211.95 that said Coupon Reversal Withdrawal Requested and Approved!
Of course I never requested a coupon reversal in such a random amount so I went on to live chat. And over the course of the next 45 minutes (all of which 2 of them were used to actually chat with me), Oscar said that it was returned to the casino because the bonus amount wasn't wagered in full. Well, of course not... I was still wagering!!! I had NOT cashed out. I was literally in the middle of playing. So he said he would send a note to support and I'd hear back on Monday. This was Friday night. He basically said that if they requested it, then I wouldn't be getting it back because and I quote "obviously, it wasn't an error on our part."
He couldn't tell me factually what it was for, only what he thought it was for. He couldn't tell me why they chose that amount, only that it was "probably" the amount i hadn't wagered of my bonus. Yet, he couldn't answer why they would do it while I was still wagering. He then changed his tune and said, it was probably because I had finished wagering and that's what they were owed. You can see I wasn't getting anywhere with this guy. So I sent an email, which I haven't heard back from because they don't work weekends.
Anyhow, my loss of $40 is your gain because now you know, never never never ever play here - even when you had 1 too many shots and think, hey, this casino looks like fun
P.S. If anyone can wager a guess as to what reason that $211.95 would be taken out, it would be much appreciated, as I truly can't figure it out!!
1) I was more than a bit tipsy when I decided to play here
2) I didn't do the background research which I normally always do
3) I am not a newbie to this in the least but I sure acted like one!
Now that that's out of the way, here's the story...
The other night I went out with some friends, had more than a few drinks and wanted to gamble. I normally only gamble at a few select places but I had put those few casinos on hold for a month while my husband starts a new job (to prevent myself from being tempted while we're a bit short on cash until he starts getting his new regular paycheck in)
But alas, a few drinks = really really wanting to gamble.
I looked for Nuworks casinos as it's a software I really love and saw that a new casino by the name of Tip Top Casino opened up. So I figured, what the heck, what's $40? um... apparently, it's a big freaking headache, that's what it is.
So I deposited and took a bonus of 100% for $40. I had to wager $1200 to be able to cash out. I went back and forth but eventually made it up to about $300. I started going down and was at about $215 when all of a sudden I went to make a wager and a box popped up that said "You have insufficient credits for this bet". I looked at my balance and saw only $4.95 in my account (remember, I was drunk, I was betting $6.25, lol)
Anyhow, I checked the history and see a credit back to the casino in the form of $211.95 that said Coupon Reversal Withdrawal Requested and Approved!
Of course I never requested a coupon reversal in such a random amount so I went on to live chat. And over the course of the next 45 minutes (all of which 2 of them were used to actually chat with me), Oscar said that it was returned to the casino because the bonus amount wasn't wagered in full. Well, of course not... I was still wagering!!! I had NOT cashed out. I was literally in the middle of playing. So he said he would send a note to support and I'd hear back on Monday. This was Friday night. He basically said that if they requested it, then I wouldn't be getting it back because and I quote "obviously, it wasn't an error on our part."
He couldn't tell me factually what it was for, only what he thought it was for. He couldn't tell me why they chose that amount, only that it was "probably" the amount i hadn't wagered of my bonus. Yet, he couldn't answer why they would do it while I was still wagering. He then changed his tune and said, it was probably because I had finished wagering and that's what they were owed. You can see I wasn't getting anywhere with this guy. So I sent an email, which I haven't heard back from because they don't work weekends.
Anyhow, my loss of $40 is your gain because now you know, never never never ever play here - even when you had 1 too many shots and think, hey, this casino looks like fun
P.S. If anyone can wager a guess as to what reason that $211.95 would be taken out, it would be much appreciated, as I truly can't figure it out!!