comeon casino withdrawal issues

[bdbro]

I always confirm my details.and.verifymy documents before playing at a new casino which I did with comeon
As you can see.below.they.confirmed all is verified.however.I requested a withdrawal two days ago and.they are asking for docs saying my id needs to be verified but from below it says all is ok

Am.I mistaken that.thebelow confirms all docs are ok and.that.they.shouldn't.be asking.for.more docs to process my requested withdrawals?



have been confirmed!
Thank you for uploading your documents at ComeOn.com.
We have reviewed the documents including Proof of Address and approved your details.
Please contact support if you have any additional questions.
Team ComeOn
TO THE SITE!


Opinions would be most appreciated

 

[P.V.]

You had no problem sharing them once, go ahead and provide them again and get paid.

 

[mrmark21]

I always confirm my details.and.verifymy documents before playing at a new casino which I did with comeon
As you can see.below.they.confirmed all is verified.however.I requested a withdrawal two days ago and.they are asking for docs saying my id needs to be verified but from below it says all is ok

Am.I mistaken that.thebelow confirms all docs are ok and.that.they.shouldn't.be asking.for.more docs to process my requested withdrawals?



have been confirmed!
Thank you for uploading your documents at ComeOn.com.
We have reviewed the documents including Proof of Address and approved your details.
Please contact support if you have any additional questions.
Team ComeOn
TO THE SITE!


Opinions would be most appreciated

I know it can get irritating. Showed them once gonna have to show them again, get's to be a bit like exercise lol! I have my ID saved in my email account so I can just send it to whoever whenever without having to go through the whole scanning docs etc. Do you have them saved on your computer or can you find them by doing a search in your email?

 

[P.V.]

I have my ID saved in my email account

Not very secure unless it's encrypted.

 

[mrmark21]

Not very secure unless it's encrypted.

I've sent ID through my Gmail account before so whenever I need to send my docs I'll just find the sent email and forward it to the new casino.

 

[P.V.]

I've sent ID through my Gmail account before so whenever I need to send my docs I'll just find the sent email and forward it to the new casino.

I never send PII through email. If you're comfortable doing it..

 

[dionysus]

I always send my docs through email
if someone wants my identity, they can have it

 

[P.V.]

I always send my docs through email
if someone wants my identity, they can have it

 

[bdbro]

I guess I will upload them when back home as I am away and on moble

But this really negates the thought of getting verified before depositing at a new casino


QUOTE=P.V.;582674]You had no problem sharing them once, go ahead and provide them again and get paid. [/QUOTE]

 

[blast2k]

have a pending withdrawal since sunday with them

"we try our best, sorry, we have delays in december" cant give a time range

 

[Tirilej]

have a pending withdrawal since sunday with them

"we try our best, sorry, we have delays in december" cant give a time range

What a nice and personal first post.
Nice to have you here

This month of the year is tough for all casinos, and you have not been waiting that long yet.
Have some patience and congratulations on your cashout

 

[dunover]

have a pending withdrawal since sunday with them

"we try our best, sorry, we have delays in december" cant give a time range

This worrying TBH - I did have an account there and they paid me fast after verification. If a casino told me the above it'd ring alarm bells with me. Why is December any different from another month? Have they spent all their depsoits on the staff Chrsitmas party or something? Mmmmmm.....

 

[Nate]

If a Casino can take your money in December, then they ought to pay you just as quickly.

A 3 Day wait is unacceptable IMPO - Play where you are paid promptly. We all know December is busy everywhere; however, Casinos need to pre-plan and at the very least honor their stated payment times.

If this was a First Deposit, and you are awaiting payment and verification, it may be a different story.

Nate

 

[blast2k]

im already verified there and yes, they are fast with payments few months ago,

now it s thursday and still not payd yet

it s only a 200€ wd from a 30€ deposit without Bonus
#
guess they have Money problems

 

[dunover]

im already verified there and yes, they are fast with payments few months ago,

now it s thursday and still not payd yet

it s only a 200€ wd from a 30€ deposit without Bonus
#
guess they have Money problems

I'm starting to think that too. There has to be a reason why payments are now being slowed as you have already experienced fast w/d's. If we get any more qualifiable reports of such we can refer it to CM/max.

 

[Mouche12]

Apart from the slow pay (due to December busyness), I'd be annoyed by their request to send the documents again while they've already been uploaded. Unacceptable. At NordicBet I had uploaded my docs a few weeks ago for my first-time withdrawal. Verification went quick and smooth and the money was in my Neteller account within 6 hours. They even apologised for the delay....

 

[Nate]

im already verified there and yes, they are fast with payments few months ago,

now it s thursday and still not payd yet

it s only a 200€ wd from a 30€ deposit without Bonus
#
guess they have Money problems

I wouldn't be quick to suggest they have money problems.

Some Casinos have trouble uploading Money to E-Wallets from time to time and also just plain neglect on anticipating a rush of players over weekends and holiday periods. There could be several other reasons too.

Comeon has been around for a while and are OK in my experience. They take a bit longer (usually drag out the payment period) but they eventually pay.

One of the reasons I have not played there a while is because they take just about 24 hours to pay. Guts do it in 2, Redbet sometimes instantly, and the Betsson Group are doing it within 2 hours on average - Guess where I play

I suppose if your are patient (I am not) then they should be OK....

Please keep us updated. There is no better informational portal for players like here at Casinomeister!

Nate

 

[blast2k]

was in the livechat few minutes ago, and the operator tells me the biggest BS i ever heard

from "we have too much winners" - to 1-3 days delay - christmas spirit to santa real exist

something smells not good but i got him to assure me that i will receive my payment latest end of the week!

lets see....

 

[dunover]

was in the livechat few minutes ago, and the operator tells me the biggest BS i ever heard

from "we have too much winners" - to 1-3 days delay - christmas spirit to santa real exist
something smells not good but i got him to assure me that i will receive my payment latest end of the week!

lets see....

This is almost a confession of cash-flow issues if you can verify the chat for us. If you can, we need to get a warning out - Purple Lounge and Red Rabbit started off on this path. Sorry if this sounds alarmist, but we can't be too careful as a result.
Nate says 24 hours, and that's what I experienced there. Clearly something has changed this.

 

[blast2k]

ihave not saved the Chat but im sure comeon will tell you the same when you logon the comeon-Chat

a warning for all other Players is very important - no one will be paid fast at this time

and lets hope they pay and dont run over the hill

comeon comeon Casino pay your members !

 

[blast2k]

1minute ago

comeon pay me that 200 bucks
so
Payment finally received!

in Germany we say: keule zwischen die eier

 

[dunover]

1minute ago

comeon pay me that 200 bucks
so
Payment finally received!

in Germany we say: keule zwischen die eier

Yes, thanks for telling us. Purple Lounge paid people who complained on CM for a while too when they started delaying cashouts, until they couldn't any more......

 

[Tirilej]

Yes, thanks for telling us. Purple Lounge paid people who complained on CM for a while too when they started delaying cashouts, until they couldn't any more......

Are you not a little fast at judging them now dunover?
Maybe there are no reason at all to scare their customers away like you try to do now.

One person that are late a few days one time is for me nothing. That can happen.
If we see several people complaining about the same thing over some time it's time to get worried maybe.
Please be a little careful that's all I ask for.

 

[dunover]

Are you not a little fast at judging them now dunover?
Maybe there are no reason at all to scare their customers away like you try to do now.

One person that are late a few days one time is for me nothing. That can happen.
If we see several people complaining about the same thing over some time it's time to get worried maybe.
Please be a little careful that's all I ask for.

I'm not judging by one person am I? Further back I did say 'qualified information' but my biggest concern was the live chat that insinuated they had payment issues, which means that more than just the OP must be affected.......it's just that he's the only one on here so far. I have a comeon! account but wouldn't take the chance after hearing this. The OP is clearly telling us the truth, otherwise he wouldn't have come back to tell us he's been paid - after beefing on here. I don't like coincidences.

 

[Jasminebed]

I think that casino staff can get overwhelmed if there are a lot of withdrawals, not because of lack of funds, but no increased staff to deal with the increased withdrawals. This is probably doubly true if a casino is offering attractive bonuses or a lot of free chips. It's cold and flu season a lot of workplaces too. Here all manner of businesses find themselves short staffed because of weather also.

The need to fund wallets does happen. Money does not always move instantly. When that's the case though, the player should be offered an alternative though.

If the delays are only days, not weeks, I'd be inclined to accept that it's poor planning and lack of staff. So it's down to how long are you willing to wait.

The support reply was pretty unprofessional however. Management and the cashier team should know how long it will take to clear up to your point.

 

[lowdwnsteve]

Just my 2 cents...
Comeon has always been prompt with me (within 12-15hrs)

I withdrew $2700 on Friday last week, and recieved it just as fast as any other previous withdraw from them... In fact, even fast than Unibet....

 

[dunover]

I think that casino staff can get overwhelmed if there are a lot of withdrawals, not because of lack of funds, but no increased staff to deal with the increased withdrawals. This is probably doubly true if a casino is offering attractive bonuses or a lot of free chips. It's cold and flu season a lot of workplaces too. Here all manner of businesses find themselves short staffed because of weather also.

The need to fund wallets does happen. Money does not always move instantly. When that's the case though, the player should be offered an alternative though.

If the delays are only days, not weeks, I'd be inclined to accept that it's poor planning and lack of staff. So it's down to how long are you willing to wait.

The support reply was pretty unprofessional however. Management and the cashier team should know how long it will take to clear up to your point.

The thing is, December tends to be a quieter month for casino takes due to expenditure on Christmas, hence the vast array of Christmas promos to compete for our cash. There are also no public holidays yet to slow things down either. I agree that the CS live chat he mentioned was a big source of concern, for me anyway.

 

[dionysus]

The thing is, December tends to be a quieter month for casino takes due to expenditure on Christmas, hence the vast array of Christmas promos to compete for our cash. There are also no public holidays yet to slow things down either. I agree that the CS live chat he mentioned was a big source of concern, for me anyway.

Is December slower though? I've often wondered. I mean, it's cold, people aren't out and about as much, are home for the holidays, hiding from family on the computer. Looking at the screenies, seems action has jumped, not dropped.
Are promotions plentiful because noone is playing, or because EVERYONE is playing and it's a competitive field right now. I mean attractive dep bonuses are good for casinos to chuck out if everyone is playing, because WRs are harder to clear than straight up deps, so if the casinos were busy, it's a great time to offer more bonus incentives

 

[blast2k]

Are you not a little fast at judging them now dunover?
Maybe there are no reason at all to scare their customers away like you try to do now.

One person that are late a few days one time is for me nothing. That can happen.
If we see several people complaining about the same thing over some time it's time to get worried maybe.
Please be a little careful that's all I ask for.

comeon says the delays are for all of their players since last week!

 

[Tirilej]

comeon says the delays are for all of their players since last week!

So what? We've only heard you and that wait wasn't so horrible was it?
Maybe others could accept that they were late but had faith enough to believe it eventually should come.
All kinds of delays can happen. We maybe don't like it but I can assure you that those who are running the casinos don't like those kinds of problems either.
If you don't trust them then just don't go back, it's that simple.

 

[dunover]

Is December slower though? I've often wondered. I mean, it's cold, people aren't out and about as much, are home for the holidays, hiding from family on the computer. Looking at the screenies, seems action has jumped, not dropped.
Are promotions plentiful because noone is playing, or because EVERYONE is playing and it's a competitive field right now. I mean attractive dep bonuses are good for casinos to chuck out if everyone is playing, because WRs are harder to clear than straight up deps, so if the casinos were busy, it's a great time to offer more bonus incentives

Ah, you're in Canada while we bask in the UK in temps. of 12-16c, unseasonably warm in N.Europe!!
Home for holidays usually means the last week of December and N.Year, screenies have jumped because I actually had a few unusually, plus we've got the usual DoA players - I agree that there seems to be far more RTG's lately, so that would be the poor freezing N.Americans mainly...

 

[dionysus]

lol, last I looked at a map, there's several Eur cities further north (and colder) than our major (and many US) cities.
Thankfully though, Canadians don't have to resort to RTG

 

[chayton]

I don't play there but I think assuming it's a cash flow problem is hasty. The one player was only owed €200 - if the casino was having cash flow problems over such a small amount, they'd be on the verge of bankruptcy and there would be tons of complaints all over the net. Even the roguest casinos pay out small winners!

 

[blast2k]

So what? We've only heard you and that wait wasn't so horrible was it?
Maybe others could accept that they were late but had faith enough to believe it eventually should come.
All kinds of delays can happen. We maybe don't like it but I can assure you that those who are running the casinos don't like those kinds of problems either.
If you don't trust them then just don't go back, it's that simple.

a late 200buck withdraw can ruin your play sessions if you know what i mean,

ithought its the right way to tell this experience on the forum - you know many many players cancel and lost a wd by "only few days delays" or can ruin a "run" ......

if a casino doesnt stick to their times AND cant give any timerange when its processed also telling you with such comments "too many winners, delays" i think its the right way to tell this other players

you are warned- if you want play in the comeon casino -you will not paid by the usual times at this time -and you will not get an answer when its processed

hell yeah im happy that they paid me that 200 today, iwon another 200 in redbet and 100 in guts today