Clubworld group- paying slower?

[shumantic]

I am hoping this gets fixed soon. It is very worrisome. They have also done the trick of denying cashout then not sending email about it. Then claiming system error and telling you to cashout again. Then starting whole waiting process over and still taking long time.

I hope it is fixed soon because if not I hate to see well respected casino go bad.

 

[milemaster]

Downhill indeed

My emails go unanswered most of the time. Payment delays happen, but to ignore email inquiries is completely unacceptable. Couple with the fact that they won't process anything over weekend and let withdrawls sit in pending/reversible in upwards of 4-5 days makes me wonder why these guys maintain accredited status. Seems to me that they are accredited simply for their history of following through with payments. While that is the most important requirement, they consistently miss the mark on virtually every other measure.

I personally don't like being ignored when there are other casino options who take the time to respond. I've already tapered off my wagering at CWC this month and finding I don't miss them.

 

[rzyavgo]

I gave my friend link on nodeposit bonuses. He registered at lucky red and clear NDB. There he send documents, and was tolded to wait 2 days. 2 days passed, no answer. He contacted online support, and they told ' we doesnt receive your mail, resend please'. Than two times this situation. After this he send docs on all their emails and they approve it, and made verification call , now this become funny )
He speak english soooooooooo bad, even type bad. He speak with operator and always tell yes xD . SHe ask did he student, and he told yes, as their rules he got banned. After this he typed in chat that he actually not student, and send them payslip. He got unbanned and receive money in two days on Moneybookers.
So i dont think that they bad group, also played there , but didnt win anything

 

[milemaster]

I have sent 2 emails over the last 4 days and have yet to receive a response from either of them. Both were addressed to support and cashier.

These guys are awful.

 

[clubworld]

Hi All,

I would like to assure you all that we do reply to every email that we receive, and in the overwhelming majority of cases this is within one working day.

We are currently having a problem getting our outbound emails through to your mailboxes as the fixed IP address we use for our exchange server has been flagged as a source of spam. The end result of this is that many ISP simply delete our emails, even without delivering them to your Junk email folder.

We are of course working resolving this but it is not as simple as I would have hoped. The solution should be in place this week however and we also have some new developments being release soon that should really help with the account verification process.

By the way, the reason why our promotion emails can still get through is that they are sent out by a completely different system that is designed for bulk emails and so it is extremely robust.

Kind Regards
Tom

 

[Nifty29]

Thankyou Tom.

The only thing that concerns me is why this wasn't addressed earlier, considering it has been an issue for some time.

It may have saved a lot of angst if this information was shared earlier, assuming that the problem wasn't discovered yesterday etc.

I must admit the lack of response to my emails left a bad taste in my mouth, which I never expected to have from your group.

I've always found that casinos who keep players informed of any issues quickly and voluntarily avoid a lot of negative PR.

 

[harrys99]

Thankyou Tom.

The only thing that concerns me is why this wasn't addressed earlier, considering it has been an issue for some time.

It may have saved a lot of angst if this information was shared earlier, assuming that the problem wasn't discovered yesterday etc.

I must admit the lack of response to my emails left a bad taste in my mouth, which I never expected to have from your group.

I've always found that casinos who keep players informed of any issues quickly and voluntarily avoid a lot of negative PR.

I think this was valid-pertinent-and very well said. I'm a supporter of CW and have not had really any personal issues but share a concern for fellow players.

 

[chuchu59]

I am hoping this gets fixed soon. It is very worrisome. They have also done the trick of denying cashout then not sending email about it. Then claiming system error and telling you to cashout again. Then starting whole waiting process over and still taking long time.

I hope it is fixed soon because if not I hate to see well respected casino go bad.

I experienced exactly the same thing at All Star Slots a year ago but I gave them the benefit of the doubt because I thought they wouldnt mess around with such a small cashout.

 

[JAMES50]

Still does not explain the reason withdrawals,such as mine ,sit there for days or longer and why the process is longer than its ever been,,That is what the thread started with..Not that the no reply emails are not pertinent...

 

[chuchu59]

Still does not explain the reason withdrawals,such as mine ,sit there for days or longer and why the process is longer than its ever been,,That is what the thread started with..Not that the no reply emails are not pertinent...

Out of interest and for statistical purposes, what is the approx. size of your cashout and what w/d option are u using?

 

[farookh]

re

Apparently ach and pay 2 card are currently down. I asked about a cashout and was told cashier wouldn't be in untill 4 pm est.

 

[JAMES50]

Out of interest and for statistical purposes, what is the approx. size of your cashout and what w/d option are u using?

$1250.00 ACH

 

[Diane]

Apparently ach and pay 2 card are currently down. I asked about a cashout and was told cashier wouldn't be in untill 4 pm est.

I received a message from Aladdin's Gold on 3/19 that they were having processor problems and that my w/d to PaymyCard was going to be delayed a few days longer than normal.....

FWIW,

Diane

 

[Diane]

I received a message from Aladdin's Gold on 3/19 that they were having processor problems and that my w/d to PaymyCard was going to be delayed a few days longer than normal.....

FWIW,

Diane

This was in my messages when I logged on, dated 3/19

Dear Diane,

I hope you are well.

I’m writing to you in regards to your last Pay2Card withdrawal.

We have just been notified by the processor that it will take a few days longer than usual to receive the funds due to some technical issue they have.

I do sincerely apologize for any delays and inconvenience.

If you have any further questions please do not hesitate to contac me.

Kind Regards,

Daniel
Cashier

 

[JAMES50]

Just got a message that they will be takeing ach withdrawals off the withdrawal option till they clear up some matters....the only way will be courrier or mypaylink(what ever that is)..Funny thing it was a message on the casino site not email...If I didn't go back there I wouldn't have known..So the $1250.00 is back at me....I emailed them that my address has changed and need correpondance from them that they have gotten my email with the right address before I can do the courrier..The other address was sold 3 months ago (finally lol)...I sent an email to the cashier.(about the 4th one with no reply) and cust service hopeing one of them will be kind enough to acknowledge our change of add,so as I can GET MY MONEY,,lolol

 

[anniemac]

Just a thought, why not call them if after 4-5 emails, you get no reply?

I had to call them when I was in the hospital to get my withdrawal started and everything was handled immediately. I called during the day CST and was able to get it handled.

 

[harrys99]

Just got a message that they will be takeing ach withdrawals off the withdrawal option till they clear up some matters....the only way will be courrier or mypaylink(what ever that is)..Funny thing it was a message on the casino site not email...If I didn't go back there I wouldn't have known..So the $1250.00 is back at me....I emailed them that my address has changed and need correpondance from them that they have gotten my email with the right address before I can do the courrier..The other address was sold 3 months ago (finally lol)...I sent an email to the cashier.(about the 4th one with no reply) and cust service hopeing one of them will be kind enough to acknowledge our change of add,so as I can GET MY MONEY,,lolol

I hope you get your check soon! Did it say that paymycard was no longer an option? If so this is very troubling, minimum withdrawal for check is $350 compared to $20 for paymycard

 

[JAMES50]

Just a thought, why not call them if after 4-5 emails, you get no reply?

I had to call them when I was in the hospital to get my withdrawal started and everything was handled immediately. I called during the day CST and was able to get it handled.

Last year I believe I had called and was on hold for more than 10 minutes,Hate being on hold,,Haven't tried since.....We have been a member of Clubworld group since they started and never have had any major problems...I am sure it will be straightened out,,But I must say the last year or so has been a huge hassle on withdrawing,longer and longer,,,But again this is the usa and are at there mercy if we choose to gamble online......

 

[Mousey]

Just got a message that they will be takeing ach withdrawals off the withdrawal option till they clear up some matters....the only way will be courrier or mypaylink(what ever that is)..Funny thing it was a message on the casino site not email...If I didn't go back there I wouldn't have known..So the $1250.00 is back at me....I emailed them that my address has changed and need correpondance from them that they have gotten my email with the right address before I can do the courrier..The other address was sold 3 months ago (finally lol)...I sent an email to the cashier.(about the 4th one with no reply) and cust service hopeing one of them will be kind enough to acknowledge our change of add,so as I can GET MY MONEY,,lolol

I've never had a reply from CW's Cashier. Never. A new address might be a PITA, as you may need to send new verification docs (if you haven't already). Contact CS again. And check your Junk mail, half my CW mail goes to Inbox, half to Junk. LOL Try live chat from the casino website and ask them to please answer your questions/emails. If you don't hear from them, contact the rep here by sending him a Private Message. If you don't receive a reply from him, then let Simmo! or Bryan or Max know the rep isn't communicating.

They MUST, MUST, MUST improve their communications with players.

OH, and congrats on the win, and please don't play it back.

 

[Nifty29]

Last year I believe I had called and was on hold for more than 10 minutes,Hate being on hold,,Haven't tried since.....We have been a member of Clubworld group since they started and never have had any major problems...I am sure it will be straightened out,,But I must say the last year or so has been a huge hassle on withdrawing,longer and longer,,,But again this is the usa and are at there mercy if we choose to gamble online......

You aren't really "at their mercy" at all in reality. It's an argument I hear frequently and I don't subscribe to it.

US players have far less choice, that it true.....but they still have choice. CWC isn't the only RTG group or casino that looks after US players. If you aren't happy, vote with your feet, but using the excuse that you more-or-less "have to" play there isn't valid IMO.

Tom tells us the email problem has been identified and is being fixed as we speak. If people are still not receiving a reply in 2 weeks time, then the email system may not be the only problem CWC has.

One interesting thing about the CWC claims that emails are "being blocked" from their end, is that I always receive a "read receipt" when the email is read.....so how does the read receipt get to me just fine, but the reply email doesn't, when presumably both are being sent from the same mailbox? I'm not an email expert, but I find that odd.

 

[harrys99]

Just got a message that they will be takeing ach withdrawals off the withdrawal option till they clear up some matters....the only way will be courrier or mypaylink(what ever that is)

That is not correct, in corresponding with Tom-they also still offer paymycard and are currently working on another option to be available hopefully by the end of the week.

 

[Diane]

This was in my messages when I logged on, dated 3/19

Dear Diane,

I hope you are well.

I’m writing to you in regards to your last Pay2Card withdrawal.

We have just been notified by the processor that it will take a few days longer than usual to receive the funds due to some technical issue they have.

I do sincerely apologize for any delays and inconvenience.

If you have any further questions please do not hesitate to contac me.

Kind Regards,

Daniel
Cashier

Update...............Paymycard amount was received today.

All is square with me.

Diane

 

[silcnlayc]

I have been caught up in the CWG processor fiasco since the 5th of March. I have been told many things including my monies would be in my account today (once again). I have not receved any funds as of yet. I am getting to the point of disbelief and a little angry over being told that monies are on their way.

My last withdrawal was returned to my account two different times and I was told to change the request to a different method which I did each time. I checked today and 2 of my withdrawals are shown "completed" from the 7th but are no where to be found. The last one that was caught in this fiasco is now still sitting pending since the 21st ....5 days after the first withdrawal request (on the 18th) and now the two change options request that I completed.

Why is this group still taking deposits when they know they have a problem on hand ??? I have stopped playing at all their sites until this issue has been resolved. I have contacted live chat numerous times, the online casino reps (both of them) numerous times, and even the cashier email inside the casino numerous times. I am very concerned and totally exhausted by the non responses from some and the fibs by emails by the others.

Maybe I am being a little harsh but I am totally frustrated with no responses from some after being told all is well and done and nothing is in sight.

UPDATED: I just got off of live chat once again a few minutes ago and was told that my withdrawals were processed on the 19th and should show up either late today or on Monday.

.

 

[cf2276]

same

I am in the same boat as you with CWC. My withdrawl was processed on the 7th of this month as an ACH. I am in contact with rep Tom on here, and although he always responds, it's getting a bit tiring.

After the alotted 7 business days without receiving the ACH, I contacted Tom on here. He did a bit of digging and found that my ACH was not going to be arriving. On Monday the 19th, I was told that a bank transfer was processed and sent for my cashout, and should arrive by Wednesday the 21st. 21st comes and goes with nothing. I sent another message to asking to check on the status of the transfer as it did not arrive. I was told that the transfer was sent and should arrive at the end of this week latest.

Today is Friday the 23rd, the end of the week, and nothing. Is there any one else on here I can contact to help with this matter? Thanks in advance.

cf227610

 

[maxd]

We'll look into this ... Monday. And no that's not because we can't be bothered to interrupt our weekend, it's just the pragmatics of knowing that the CW folks will be away enjoying theirs.

 

[JAMES50]

I am in the same boat as you with CWC. My withdrawl was processed on the 7th of this month as an ACH. I am in contact with rep Tom on here, and although he always responds, it's getting a bit tiring.

After the alotted 7 business days without receiving the ACH, I contacted Tom on here. He did a bit of digging and found that my ACH was not going to be arriving. On Monday the 19th, I was told that a bank transfer was processed and sent for my cashout, and should arrive by Wednesday the 21st. 21st comes and goes with nothing. I sent another message to asking to check on the status of the transfer as it did not arrive. I was told that the transfer was sent and should arrive at the end of this week latest.

Today is Friday the 23rd, the end of the week, and nothing. Is there any one else on here I can contact to help with this matter? Thanks in advance.

cf227610

I was told they cannot do ach right now..It has been taken out of the withdrawal section,,on my screen anyway...

 

[ksb11]

I was told they cannot do ach right now..It has been taken out of the withdrawal section,,on my screen anyway...

Same with me, James, I have never used the ACH option, however, I have noticed it is not an option at the moment.

 

[Diane]

Same with me, James, I have never used the ACH option, however, I have noticed it is not an option at the moment.

I made some money this weekend. Live chat told me that Paymycard and Courier check were only two options for US players. PMC has a $1k limit and a cost of $9 and check has $2500 limit and "free" if over $750. They said both will take about 4 days after approval.

But as we have seen the approval process is not quite as fast as it has been in past.

FWIW,
Diane

 

[cf2276]

ACh

I understand the ACH is not available at the moment, but 19 days ago when my withdrawl was approved it was an option. I was then told I would be getting a bank transfer last week for the lost ACH which I never got either. The wait is annoying, but being lied to over and over is unacceptable.

Hope Monday we get some answers.

cf227610

 

[maxd]

... but being lied to over and over is unacceptable.

Might be a good thing to not jump to conclusions. I'm assuming that by "PA" you mean Pennsylvania: given the situation in the US payments processing is a non-trivial business, CWC is no doubt doing what they can to get you guys paid. You have to accept the fact that your government is just as culpable here, if not more. Let them know how pissed off you are!

And chill a bit, do what you can to help CWC help you. Spurious accusations aren't going to help anything.

 

[chuchu59]

Might be a good thing to not jump to conclusions. I'm assuming that by "PA" you mean Pennsylvania: given the situation in the US payments processing is a non-trivial business, CWC is no doubt doing what they can to get you guys paid. You have to accept the fact that your government is just as culpable here, if not more. Let them know how pissed off you are!

And chill a bit, do what you can to help CWC help you. Spurious accusations aren't going to help anything.

Max,

I think the guy/gal was right in saying he/she was lied to at least once. Promised a wire transfer last week but didnt get it. What bugs me is why there are consistent cries from USA players at CW complaining of delays in payments when the same players are paid quickly at places like Inetbet and Slotocash. Mind you, this has been an ongoing issue for at least 6 months. I cannot believe that only CW's processor can encounter these problems continuously while those for Slotocash and Inetbet do not. Likely to be cost-related but CW has to be frank and simply state payments to USA players may take 2 weeks or more. If players decide to vote with their feet its their choice but the casino should be honest about it.

 

[footdr]

Max,

I think the guy/gal was right in saying he/she was lied to at least once. Promised a wire transfer last week but didnt get it. What bugs me is why there are consistent cries from USA players at CW complaining of delays in payments when the same players are paid quickly at places like Inetbet and Slotocash. Mind you, this has been an ongoing issue for at least 6 months. I cannot believe that only CW's processor can encounter these problems continuously while those for Slotocash and Inetbet do not. Likely to be cost-related but CW has to be frank and simply state payments to USA players may take 2 weeks or more. If players decide to vote with their feet its their choice but the casino should be honest about it.

Last payout recieved with 5 days. But, wins for me at the group have been bad for 1 month now. I haven't had a good payout at any of my regular approved casinos and have stopped depositing since beginning of last week. However, the pickens are slim as far as places to play. So, giving it a rest for awhile.

 

[maxd]

I think the guy/gal was right in saying he/she was lied to at least once. Promised a wire transfer last week but didnt get it.

Sorry Chu but I disagree. In my experience CWC does not lie to players, or anyone for that matter, for the sake of convenience. A stalled wire is no proof that they are lying.

From our perspective CWC is typically unusually diligent about finding ways to get US players paid. If there is a snag then there is a snag, but that's not lies and non-payment. More like grace under pressure IMO.

Like I said before, given the situation in the US all parties involved have to expect difficult and unpredictable circumstances. Yeah it sucks but CWC did not create the problem so getting out the knives to cut them up is misplaced frustration if you ask me. And hurling insults and degradation is basically biting the hand that feeds you, again IMO.

 

[chuchu59]

Sorry Chu but I disagree. In my experience CWC does not lie to players, or anyone for that matter, for the sake of convenience. A stalled wire is no proof that they are lying.

From our perspective CWC is typically unusually diligent about finding ways to get US players paid. If there is a snag then there is a snag, but that's not lies and non-payment. More like grace under pressure IMO. Like I said, given the situation in the US all parties involved have to expect difficult and unpredictable circumstances. Yeah it sucks but CWC did not create the problem so getting out the knives to cut them up is misplaced frustration if you ask me.

I understand where you are coming from Max but from the player's perspective he was promised a payment last week and it did not transpire. Naturally, he/she believes it was a lie. While CW has a stellar reputation recent events are not to be taken lightly. They cannot forever blame the situation on the US authorities especially when their competitors can pay USA players in a few days. I am also displeased by the fact that they dont try to shorten the agony for these players by reducing the pending period in the cashier. Surely this can be done on their side.

 

[clubworld]

Hello,

I know that some of you have been affected by the recent issue with the ACH payments and I would like to provide an update on the situation and hopefully some reassurance.

Essentially the problem is that quite a few ACH payments simply have not arrived despite the fact that the funds and the payment files were successfully sent to the bank.

As soon as we became aware of the problem we started an investigation and restricted any further payments to processors where the funds were still getting through. This did cause some delays in the approval process as the processing available to us was limited.

So far we have identified a number of payments that will definitely not complete and even though the funds were not returned to us we re-processed them via a Wire Transfer on Monday 19th. The initial advice we received is that these wires would take 3-5 working days to complete. The latest information we have is that the Wires are being sent out and completing, but due to the large number of transactions involved it is taking the bank a quite some time to work through them.

There is another group of payment where we are still attempting to determine the exact situation, once we have done that we will either re-process the payment or credit the funds back to the casino balances.

I know that these delays are frustrating and are justifiably causing some concern, however I can guarantee that you will all receive every penny that is due to you. I am afraid I cannot guarantee exactly when that will be, but it will be as soon as we can possibly facilitate it.

Kind Regards
Tom

 

[Nifty29]

I understand where you are coming from Max but from the player's perspective he was promised a payment last week and it did not transpire. Naturally, he/she believes it was a lie. While CW has a stellar reputation recent events are not to be taken lightly. They cannot forever blame the situation on the US authorities especially when their competitors can pay USA players in a few days. I am also displeased by the fact that they dont try to shorten the agony for these players by reducing the pending period in the cashier. Surely this can be done on their side.

It's only a lie if CW knew for a fact they weren't sending a wire. I doubt thats the case.

Also, since Tom stated the wires were SENT on 19/3 is it possible the player got their "wires" crossed (couldn't help myself). I.e. the casino said they SENT the wire last week 19/3 and not arrive that week? Just wondering, not saying anything about the player.

I do believe that this information should have been sent to every player waiting for payment (If it was then kudos to CW). I think most people are reasonable and appreciate being kept in the loop and hence will be far more patient. If all they receive is silence, or are only told things when they contact support, then it creates frustration and anger, and means a LOT more work for CS and probably some ugly chat sessions.

Proaction is always the best action. Posts at CM are great, but direct contact is miles better.

It's a good point about iNetbet and others. Maybe CW could make contact and find out why they never have issues with processing and seem able to have funds in a US players bank account in less then 48 hrs. I really think that if CW want to be considered part of the top echelon of casinos going forward, they need to address their payment issues and email problems.

 

[maxd]

It's only a lie if CW knew for a fact they weren't sending a wire.

Exactly. Shouting "lies!" as a first reaction to this situation is misguided, unfair and unproductive. So why do it? Just because it feels good? Not a good reason.

... he was promised a payment last week and it did not transpire. Naturally, he/she believes it was a lie.

No, not "naturally"!

How about "naturally I thought there might be a problem with the payment processing, what could it be?"

Or "naturally this is going to happen because my government has declared open season on the financial resources of the people I am doing business with here"?

Point being that US players are playing Blind Man's Bluff in the killing zone. Smack my ass and call me Sally if that doesn't mean they're going to encounter a few payout problems. Yeah, shitty world, but there it is. Their government is making their recreational activities a crime, or close enough thereto, and that is where the bulk of the blame lies. But it's easier to blame CWC, for example, isn't it.

No offence Chu but it's not "naturally" at all, not by a long shot.

 

[chuchu59]

Hello,

I know that some of you have been affected by the recent issue with the ACH payments and I would like to provide an update on the situation and hopefully some reassurance.

Essentially the problem is that quite a few ACH payments simply have not arrived despite the fact that the funds and the payment files were successfully sent to the bank.

As soon as we became aware of the problem we started an investigation and restricted any further payments to processors where the funds were still getting through. This did cause some delays in the approval process as the processing available to us was limited.

So far we have identified a number of payments that will definitely not complete and even though the funds were not returned to us we re-processed them via a Wire Transfer on Monday 19th. The initial advice we received is that these wires would take 3-5 working days to complete. The latest information we have is that the Wires are being sent out and completing, but due to the large number of transactions involved it is taking the bank a quite some time to work through them.

There is another group of payment where we are still attempting to determine the exact situation, once we have done that we will either re-process the payment or credit the funds back to the casino balances.

I know that these delays are frustrating and are justifiably causing some concern, however I can guarantee that you will all receive every penny that is due to you. I am afraid I cannot guarantee exactly when that will be, but it will be as soon as we can possibly facilitate it.

Kind Regards
Tom

Tom,

While I know you are extremely busy you or another CW rep should try to clear the air by posting more to avoid confusion. Speculation is detrimental to the reputation of any outfit. Its your choice whether to post ultimately but I would if I were you for obvious reasons.

 

[JAMES50]

I have to say I agree with chu and it is in the casino meisters best interest not to!!!!!!! Hope I don't get black balled for disagreeing with Max

 

[Duffgus]

22 days and counting

I have had the withdraw booted 3 times now but yet I keep being told the account is ok when I contact Alladins gold. The latest was when I stopped into check my AHC withdraw I had to rewithdraw again using some other for of withdraw as they had changed their system. Extreamly disapointed as the withdraw is still pending again. It seems pointless to contact them any further.

 

[GMCBluz]

Re: Clubworld group paying slower

I have almost always had positive experiences as a longtime customer of the clubworld group. For the US player they have always been top notch. However, lately I have noticed a trend of slow paying. Where withdrawals used to be approved in 1 or 2 days, they now seem to be taking as long as a week. Has anyone else noticed this trend or am I being paranoid just because my last 3 withdrawals averaged about 5 days for approval?

It is going on 3 weeks now for me.

 

[silcnlayc]

The simplest thing IMO was to send an email saying the withdrawal was not completed and a check has been sent in replacement. Easy and a quick fix, I believe. Instead of this upside down, twists and turns, redepositing funds, funds disappearing that is showing paid and never received.

I do appreciate that a rep has come on board to help alleviate the many concerns of many of us stuck in this mess.


.

 

[maxd]

Hope I don't get black balled for disagreeing with Max

Okay, if you insist. Mail me a picture and I'll get out the magic markers.

 

[silcnlayc]

Hello,

I know that some of you have been affected by the recent issue with the ACH payments and I would like to provide an update on the situation and hopefully some reassurance.

Essentially the problem is that quite a few ACH payments simply have not arrived despite the fact that the funds and the payment files were successfully sent to the bank.

As soon as we became aware of the problem we started an investigation and restricted any further payments to processors where the funds were still getting through. This did cause some delays in the approval process as the processing available to us was limited.

So far we have identified a number of payments that will definitely not complete and even though the funds were not returned to us we re-processed them via a Wire Transfer on Monday 19th. The initial advice we received is that these wires would take 3-5 working days to complete. The latest information we have is that the Wires are being sent out and completing, but due to the large number of transactions involved it is taking the bank a quite some time to work through them.

There is another group of payment where we are still attempting to determine the exact situation, once we have done that we will either re-process the payment or credit the funds back to the casino balances.

I know that these delays are frustrating and are justifiably causing some concern, however I can guarantee that you will all receive every penny that is due to you. I am afraid I cannot guarantee exactly when that will be, but it will be as soon as we can possibly facilitate it.

Kind Regards
Tom

Please remember if this action of redepositing players monies is taken where upon you do redeposit the funds waiting to be sent to player, that all funds will be redeposited including the fees. I have noticed in the last few emails that the amount reported I am owed is without fees. Since the fee structure is different for wires/ach/checks, then all funds should be returned in whole to select another method of payment.

As of this evening, March 26th, I see nothing in my bank account once again since I was told Wednesday of last week, Friday of last and to check again today which I have. I think I am owed a nice big box of cereal of

"Nuttin Honey"

(it really is a real cereal....for the wait...) Cause I do not have nothing yet...

.

 

[GMCBluz]

Update

It's a dog eat dog world and i am wearing milkbone underwear!

Nope, still no money and now being told it will be just a few more days.

 

[cf2276]

We'll look into this ... Monday. And no that's not because we can't be bothered to interrupt our weekend, it's just the pragmatics of knowing that the CW folks will be away enjoying theirs.

Hi Max.

Just checking to see what you found out upon looking into this issue. I think this deserves someone of importance on this forum to at least inquire with a CWC rep what is going on after the 20-21 days we have been waiting for our cashouts. We are now being told "a few more days" for the 4 or 5th time. Trying to stay positive.

Any info on the matter would be great.

Thanks

cf227610

 

[maxd]

Just checking to see what you found out upon looking into this issue.

Not sure I follow you. I talked to them, they came on to make a statement, I gave my comments re: the payouts situation in the US. What else needed to be addressed?

The bottom line AFAIC is that they always have and are continuing to do their best to make payments promptly. The US players are getting screwed over by their government, not by CWC. IMO CWC is doing their best in a very bad situation.

 

[slotplayer]

Fwiw, I've been waiting for my affiliate payment since the 8th.
I switched to ACH from check this month to speed it up a day or two

My sloto never showed up either. Not sure if these issues are related or what.

At least you know its not to get you all to blow back your winnings.

As of last thursday my AM says they're working hard at it.

I suggest we give them some more time.

 

[krystalkitty]

BUZZLUCK

Well, glad I found this post. I had a withdrawal approved March 7th and no payment....So, guess I will just have to wait for my wire...Glad to hear they are going thru!!! I was getting a might worried!!

 

[bryand]

Update: I received my check today.