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Clubworld group- paying slower?

stan08831

Dormant account
Joined
May 26, 2011
Location
new jersey
I have almost always had positive experiences as a longtime customer of the clubworld group. For the US player they have always been top notch. However, lately I have noticed a trend of slow paying. Where withdrawals used to be approved in 1 or 2 days, they now seem to be taking as long as a week. Has anyone else noticed this trend or am I being paranoid just because my last 3 withdrawals averaged about 5 days for approval?
 
I am a Canadian player, and I can definitely say that the CWC group seems to be slower paying. What used to take 24 hours is now taking 48-72 hours. I know that to you U.S. players that would be a dream, but to have your usual waiting time doubled or even tripled is frustrating. Just my 1.8 Canadian cents worth.
 
It does seem a little bit slower, but not all the time. Some of my withdrawals have been done within 24 hours, primarily PayMyCard. But other methods do seem to drag a bit these days. I'm sure it's not permanent - they most certainly know that this annoys even the most loyal players. :)
 
I've got a smallish cashout at High Noon that's been there since Friday - I was actually expecting to receive it today but it didn't happen yet. On the flip side, I had a couple cashouts at Club World last week that were just as fast as ever. It may depend on the day and how many people are ahead of you in line. :)
 
I deposit and withdraw via ecocard and usually receive payments within 24 hours unless its a weekend. My time zone is GMT+8 and I noticed that they usually pay to my ecocard at 9pm local time. Acouple of weeks ago, I had w/ds from both ASS and CW, one took around 24 hours and the other just 3 hours. They arrived at my ecocard a/c at the same time as my email records show. Of course its likely to be different for USA players but if the problems cannot be totally eliminated its time to think of something to make it more palatable for them. You hear me Tom?
 
Yeah things are slightly slower it seems. Obviously not as excruciating as other casinos I have withdrawals with. :) I had one processed today and it sat because the cashier didn't work this weekend. But they did say it would be processed 1st thing in the morning, and it was. Nothing to worry about.
 
Hello,

One of the wire transfers we send to fund the payout accounts got held slightly and so we were not able to process all the withdrawals we needed to on Monday. We have managed to get this through now and so hopefully everything will be up to date by the end of the day.

If you are still experiencing some delays with your withdrawals please can you PM me your username and I will check them out for you on an individual basis.

Kind Regards
Tom
 
I requested a check withdrawal from Highnoon on 02/22 and received it on 3/5, which for US, I thought was very good.

On the other hand, I requested a bank wire from Slotastic on 3/1 and it was removed from pending this morning. It will be interesting to see, when it hits the bank.
 
Both of my withdrawals were returned to my account for more information. As I said, it seems to be a trend going on with most of the casinos (Not just Clubworld group). I have been with most of them for years, and yet...this still happens. So, I sit and wait . I was told that if one casino has the information they won't use it because they want it updated and confirmed that nothing has changed.

Sad thing is, the name of my bank HAS changed even though they still honor the old bank name after merging. This withdrawal was requested on the 1st of March and I now get this email with funds back into my account on the 6th...sheesh...

.
 
Just send a kind email to their support/cashier. They have always been very good to me. But sometimes more down to me having no patience for waiting hehe. :D But would like to send big thanks to Tom and rest of staff at CWC. :thumbsup:
 
Update: Slotastic does not have a bank wire option for US. The only money transfer form they offer is Western Union. Consequently, this is where my payment was sent to and the last place I would want it to be sent to. They do have a Courier Check option and I should have chosen it. Unfortunately, their limited payout options will limit or eliminate anymore deposits from my sector.
 
CLUB WORLD WITHDRAWAL

I have almost always had positive experiences as a longtime customer of the clubworld group. For the US player they have always been top notch. However, lately I have noticed a trend of slow paying. Where withdrawals used to be approved in 1 or 2 days, they now seem to be taking as long as a week. Has anyone else noticed this trend or am I being paranoid just because my last 3 withdrawals averaged about 5 days for approval?

I have been waiting 10 days for a withdrawal from Club World. They say now it should be here by Friday
 
It does seem a little hit and miss sometimes I agree.

I used to be paid within 12 hours to Neteller and Skrill (what a stupid name lol), but I cashed out Thursday and haven't seen anything yet so I assume it will be Monday.

Club World are very good operators but I do think that they are below the benchmark when it comes to ewallet withdrawals. If someone has been a customer since they opened, and only deposits via an ewallet, it should be just a matter of hitting a button surely? I understand the need to vet new players and ID procedures etc and these are acceptable delays, but if iNetbet and 32Red can pay me in 4 hours then I really think CW can as well. I know that many reputable casinos have "fast track" systems for loyal players where their payouts automatically go to an "express" queue which is what brings me back to those places time and time again.

I understand that some casinos want players to reverse, but I never do and I should have the option to deactivate that facility. Maybe it's time for the good operators to ask RTG to implement this into their backend....after all, they are their customers just as we are the casinos customers and they should be listening to what we want.

Another bugbear of mine is not having weekend cashouts. IMO if you are going to have a 24/7 casino, you should at a minimum have payouts available 7 days a week. It doesn't have to be 24/7...business hours 9-5 is fine. Imagine if the cage at your local B&M just closed up at 5pm Friday and they wouldn't cash tickets or chips until Monday.....there wouldn't be a player left after a week. Yes, I know it's a bit of apples and oranges, but the idea itself is sound. I have no doubt that the reason weekend cashouts do not exist for many operators is not the cost of staff, nor the fact that banks aren't open (after all it has no bearing on ewallet transfers and does not stop bank wires etc from at least being prepared for sending first thing Monday...it's not like they have to go and put cash in the bank every morning to pay withdrawals). The reason can be none other than to tempt players to reverse, and hopefully lose....yes, they may win, but the odds are in the house's favour and they know it. So, add together the absence of cashier wages and the money generated from reversed withdrawals and you have a very nice reason for the casino not to payout on weekends. Unfortunately, they do not see the wider picture. I have some casinos on my list that I won't play after Wednesday as a rule, because I don't want to wait until Monday or Tuesday of the next week to be paid via an ewallet....and I'm sure there are others who do the same. In fact, I actually avoid them most times as most of my gambling is done in late week/weekend....so how is these 48 hr pending periods and no weekend cashouts attractive to players? Who would seriously think that turning players away is a good business model, in an industry where the casino's profit increases with each and every bet made?

A casino that pays quickly is very likely to get a quick return deposit, or several in fact. Given that I never reverse, the ones that make me wait are missing out. The longer I wait, the longer I am not playing, and the less likely I am to deposit again soon.

I just want to stress this is not an anti-CW post or anything like that. It's just an attempt to explain how providing less efficient and accessible services than your rivals is not the path to the top of the pile. The other services are pretty much on a par with 32Red and iNetbet and Nordicbet etc, but the cashout issue sets them apart...and not in a good way. I rate them very highly, but not as highly as the ones I mentioned due to one simple fact....I want my money fast. I don't think that's unreasonable.
 
It does seem a little hit and miss sometimes I agree.

I used to be paid within 12 hours to Neteller and Skrill (what a stupid name lol), but I cashed out Thursday and haven't seen anything yet so I assume it will be Monday.

Club World are very good operators but I do think that they are below the benchmark when it comes to ewallet withdrawals. If someone has been a customer since they opened, and only deposits via an ewallet, it should be just a matter of hitting a button surely? I understand the need to vet new players and ID procedures etc and these are acceptable delays, but if iNetbet and 32Red can pay me in 4 hours then I really think CW can as well. I know that many reputable casinos have "fast track" systems for loyal players where their payouts automatically go to an "express" queue which is what brings me back to those places time and time again.

I understand that some casinos want players to reverse, but I never do and I should have the option to deactivate that facility. Maybe it's time for the good operators to ask RTG to implement this into their backend....after all, they are their customers just as we are the casinos customers and they should be listening to what we want.

Another bugbear of mine is not having weekend cashouts. IMO if you are going to have a 24/7 casino, you should at a minimum have payouts available 7 days a week. It doesn't have to be 24/7...business hours 9-5 is fine. Imagine if the cage at your local B&M just closed up at 5pm Friday and they wouldn't cash tickets or chips until Monday.....there wouldn't be a player left after a week. Yes, I know it's a bit of apples and oranges, but the idea itself is sound. I have no doubt that the reason weekend cashouts do not exist for many operators is not the cost of staff, nor the fact that banks aren't open (after all it has no bearing on ewallet transfers and does not stop bank wires etc from at least being prepared for sending first thing Monday...it's not like they have to go and put cash in the bank every morning to pay withdrawals). The reason can be none other than to tempt players to reverse, and hopefully lose....yes, they may win, but the odds are in the house's favour and they know it. So, add together the absence of cashier wages and the money generated from reversed withdrawals and you have a very nice reason for the casino not to payout on weekends. Unfortunately, they do not see the wider picture. I have some casinos on my list that I won't play after Wednesday as a rule, because I don't want to wait until Monday or Tuesday of the next week to be paid via an ewallet....and I'm sure there are others who do the same. In fact, I actually avoid them most times as most of my gambling is done in late week/weekend....so how is these 48 hr pending periods and no weekend cashouts attractive to players? Who would seriously think that turning players away is a good business model, in an industry where the casino's profit increases with each and every bet made?

A casino that pays quickly is very likely to get a quick return deposit, or several in fact. Given that I never reverse, the ones that make me wait are missing out. The longer I wait, the longer I am not playing, and the less likely I am to deposit again soon.

I just want to stress this is not an anti-CW post or anything like that. It's just an attempt to explain how providing less efficient and accessible services than your rivals is not the path to the top of the pile. The other services are pretty much on a par with 32Red and iNetbet and Nordicbet etc, but the cashout issue sets them apart...and not in a good way. I rate them very highly, but not as highly as the ones I mentioned due to one simple fact....I want my money fast. I don't think that's unreasonable.

I would bet a penny to a pound that if the gambling restrictions were lifted in America, and once again the flood gates were re-opened to the likes of MGS etc, these processor and over-long withdrawal problems would be instantly cured.
 
If I request w/d on MOnday, it gets approved Tuesday and funds are available on Friday using the "PaymyCard" option.

That is comparable to my other US options.

JPC is same w/d request Monday, approved by Wednesday, check arrives in the Fedex envelope by Friday.

I have accepted this as the norm for US based players.

Diane
 
It does seem a little hit and miss sometimes I agree.

I used to be paid within 12 hours to Neteller and Skrill (what a stupid name lol), but I cashed out Thursday and haven't seen anything yet so I assume it will be Monday.

Club World are very good operators but I do think that they are below the benchmark when it comes to ewallet withdrawals. If someone has been a customer since they opened, and only deposits via an ewallet, it should be just a matter of hitting a button surely? I understand the need to vet new players and ID procedures etc and these are acceptable delays, but if iNetbet and 32Red can pay me in 4 hours then I really think CW can as well. I know that many reputable casinos have "fast track" systems for loyal players where their payouts automatically go to an "express" queue which is what brings me back to those places time and time again.

I understand that some casinos want players to reverse, but I never do and I should have the option to deactivate that facility. Maybe it's time for the good operators to ask RTG to implement this into their backend....after all, they are their customers just as we are the casinos customers and they should be listening to what we want.

Another bugbear of mine is not having weekend cashouts. IMO if you are going to have a 24/7 casino, you should at a minimum have payouts available 7 days a week. It doesn't have to be 24/7...business hours 9-5 is fine. Imagine if the cage at your local B&M just closed up at 5pm Friday and they wouldn't cash tickets or chips until Monday.....there wouldn't be a player left after a week. Yes, I know it's a bit of apples and oranges, but the idea itself is sound. I have no doubt that the reason weekend cashouts do not exist for many operators is not the cost of staff, nor the fact that banks aren't open (after all it has no bearing on ewallet transfers and does not stop bank wires etc from at least being prepared for sending first thing Monday...it's not like they have to go and put cash in the bank every morning to pay withdrawals). The reason can be none other than to tempt players to reverse, and hopefully lose....yes, they may win, but the odds are in the house's favour and they know it. So, add together the absence of cashier wages and the money generated from reversed withdrawals and you have a very nice reason for the casino not to payout on weekends. Unfortunately, they do not see the wider picture. I have some casinos on my list that I won't play after Wednesday as a rule, because I don't want to wait until Monday or Tuesday of the next week to be paid via an ewallet....and I'm sure there are others who do the same. In fact, I actually avoid them most times as most of my gambling is done in late week/weekend....so how is these 48 hr pending periods and no weekend cashouts attractive to players? Who would seriously think that turning players away is a good business model, in an industry where the casino's profit increases with each and every bet made?

A casino that pays quickly is very likely to get a quick return deposit, or several in fact. Given that I never reverse, the ones that make me wait are missing out. The longer I wait, the longer I am not playing, and the less likely I am to deposit again soon.

I just want to stress this is not an anti-CW post or anything like that. It's just an attempt to explain how providing less efficient and accessible services than your rivals is not the path to the top of the pile. The other services are pretty much on a par with 32Red and iNetbet and Nordicbet etc, but the cashout issue sets them apart...and not in a good way. I rate them very highly, but not as highly as the ones I mentioned due to one simple fact....I want my money fast. I don't think that's unreasonable.

Wish we still had the "nominate" feature Nifty, as this post would definitely qualify for me. It's almost scary how much alike we think when it comes to cashouts. I only play three casinos period...32Red, 3Dice and Inetbet. They all pay cashouts 365 days a year, including Xmas, etc. I simply refuse to play at any establishment that doesn't adhere to this. Like you, I believe that if an operator/processor can accept our deposits 24/7, then the withdrawals should follow the same procedure. The online casino business is NOT a Monday to Friday venture, and there is absolutely NO reason to not have a cashier in house over weekends/holidays.....period. Well, of course other than the "let's hope the players reverse and lose" thing.

Awesome post!!

EDITED TO ADD: Yes, I have problems with ClubWorld because of their "student" rule...but my comments are directed at ALL casinos that don't pay within 24 hrs. Also, I'd like to add that back when CW first opened, and it was just the one casino....they were great, and they did pay on weekends. Since they've grown, and now have six(?) casinos, service (as in cashier services and support) has definitely taken a downward spiral. On the other hand, the 32Red group have also grown, yet their services have improved over the years. Nothing wrong with growing your business, but not at the expense of customer service, and especially, cashouts. JMO.
 
Today is the 6th day after withdrawal request without approval. Yup, Club World is slooowwwwww to pay right about now.

6 days with no approval is unacceptable....USA or not.

Ewallets should be in your account with 48 hrs from hitting the cashout button. I just can't see an excuse for taking longer, especially for verified players.

If I am paid today it will be 4 days. It's not good enough. I also emailed the cashier, who read the email, and I received no answer. Emailed again 24 hrs later. Still no response. I have read many instances of this happening to others and I just figured they were exaggerating or being difficult, but I've now had first hand experience and I have to say I'm disappointed....ignoring emails is absolutely unacceptable and it needs to stop. I have raised this with the rep, so I will leave it at that.

I've always stood up for CWC, often exposing myself to some ugly stuff, but I'm not prepared to accept substandard service from any operator.
 
Aladins gold casino not paying

On a Sunday evening I made a small withdraw. On thursday I contacted the customer support asking if everythings was ok. They told me they would take care of it Friday morning. Friday evening I found they had e-mailed me asking for a copy of the back of my credit card. I sent it again, as I recall I had already gone through this once. They claimed the recieved no attachment so I sent it again.
Then, they ask me for info from a different card I must have unintentionialy used at some point. This card is my bussiness account and due to various regulations concernng the account I guard that info. I hadn't used it for the deposit that I won on, I am not having money go into this account either. I've written and ask for the info to their liscensing agency and am awaiting a reply.
Their actions are outrageous. The appear to be obstructionists when it come to paying. I'd suggest being a bit leary about these guys.
 
On a Sunday evening I made a small withdraw. On thursday I contacted the customer support asking if everythings was ok. They told me they would take care of it Friday morning. Friday evening I found they had e-mailed me asking for a copy of the back of my credit card. I sent it again, as I recall I had already gone through this once. They claimed the recieved no attachment so I sent it again.
Then, they ask me for info from a different card I must have unintentionialy used at some point. This card is my bussiness account and due to various regulations concernng the account I guard that info. I hadn't used it for the deposit that I won on, I am not having money go into this account either. I've written and ask for the info to their liscensing agency and am awaiting a reply.
Their actions are outrageous. The appear to be obstructionists when it come to paying. I'd suggest being a bit leary about these guys.

Absolutely have to disagree with your opinion.

Club World has been a stand up organization and continues to be. Just about every week I am cashing out from one of their sites. I request w/d on weekend, it gets approved by Monday or Tuesday latest. I generally use PaymyCard as my w/d method and by Friday of the same week .....funds have arrived.

It is hard to fault them wanting to validate every cc used for a deposit. I understand you wanting to safeguard your business account -- but you created the situation by using the card to deposit. It is a legitimate request for them to want to verify it.

They are one of the best and most reputable online casino groups open to US based players. I base this on much personal interaction and 2+ years of playing there almost daily.

Diane
 
Add me to the CWC "pays slowly" list

I've had a PayMyCard withdrawl sitting in pending/reversible status now for 4.5 days. Have another Courier cheque withdrawl in the same status for 2 days now, although that is still within reason.

If they don't process them both at the same time then this is more about encouraging reversals then administrative delays. If you're looking at an account and going to process a withdrawl request, then there is no reason not to take them both out of "pending/reversible" status at the same time unless the objective is to leave reversals on the table longer.
 
Diane

I have to point out that First they know all my accounts are good as they got paid. Second it was a Sunday I made the withdraw, I contacted them on thursday and was told my account was all in order. Friday I resent them info that was suppose to make everything good. Monday they want more info. Previously Club world had paid. They are looking for ways to stahl paying. There is, from American laws, no legitimate reason for them to ask for this. Once a company has this picture one is screwed if they go total rogue and start with drawing from ones account. I found that one out the hard way.
 
I have to point out that First they know all my accounts are good as they got paid. Second it was a Sunday I made the withdraw, I contacted them on thursday and was told my account was all in order. Friday I resent them info that was suppose to make everything good. Monday they want more info. Previously Club world had paid. They are looking for ways to stahl paying. There is, from American laws, no legitimate reason for them to ask for this. Once a company has this picture one is screwed if they go total rogue and start with drawing from ones account. I found that one out the hard way.

You obviously aren't a newbie when it comes to online casinos, so you would know full well that copies of front and back of credit cards are almost always required before cashouts are paid.

It's very simple. Either supply the information, or kiss your cash goodbye.

Ranting about how they might turn rogue and empty your account is just a smokescreen to deflect attention away from the fact that YOU refuse to comply with a reasonable request.

How do you use a credit card "unintentionally"??? It's a novel excuse ill give you that.
 
I used my business card online to play a few times. I knew exactly what I was doing. I knew I'd have to send in the doc for it if I won.
But I wanted to play so I used it.
 
For Tom

Sent you a PM. Not sure if they are going through or not

Missing a withdrawl.

Club World casino.

ACH for $1777 approved and processed on March 6th. As of today March 14th not in bank account. 6 business days and 8 overall days. Usually never take this long.

Help?
 
Thx CWC

CWC always pays me fast. I think the longest I've waited of many payouts is seven business days, and that was like one time. Fed Ex just showed up at my door with my $1700 payout that was processed on Thursday March 8th. And that is almost always how it is with those guys, a few days and the $$$ is in my hand, consistently! Thanks CWC and thanks Tom for making me feel like my business is appreciated! :thumbsup:
 
Sent you a PM. Not sure if they are going through or not

Missing a withdrawl.

Club World casino.

ACH for $1777 approved and processed on March 6th. As of today March 14th not in bank account. 6 business days and 8 overall days. Usually never take this long.

Help?

Same here. I have an approved ACH on the 8th (no longer in pending, in processed) and was told to wait the approximate 5-10 BUSINESS days for it to show up. Normal time frame for most casinos nowadays it seems, since I have another ACH approved on the same day that has not shown up yet either at a different casino.

Patience is definitely a virture nowadays! :rolleyes:

.
 
With all do respect why do you guys play at clubworld then ? is it because of bigger bonus there ? its been an ongoing probs in this forum for a long time now that people are complaining about slow payout from CW when there are so many RTG casinos that payout the very next day like Inetbet, Intertops, Grande Vegas to name a few :) so just curios
 
Sending emails to the CWC cashier is like blasting them off into outer space.

I think what bugs me the most about CWC and delays is that their cashier group rarely responds to emails. It's not a new thing, as it's been like this for well over a year.

Frankly, that's just not acceptable.
 
I think what bugs me the most about CWC and delays is that their cashier group rarely responds to emails. It's not a new thing, as it's been like this for well over a year.

Frankly, that's just not acceptable.

I have to agree.

I sent two emails late last week and both were read but ignored. I intimated this to Tom, but I'm not sure he understood the gravity of what i was saying.

Not responding to emails is rude and unprofessional, and CWC need to address it NOW.
 
I have to point out that First they know all my accounts are good as they got paid. Second it was a Sunday I made the withdraw, I contacted them on thursday and was told my account was all in order. Friday I resent them info that was suppose to make everything good. Monday they want more info. Previously Club world had paid. They are looking for ways to stahl paying. There is, from American laws, no legitimate reason for them to ask for this. Once a company has this picture one is screwed if they go total rogue and start with drawing from ones account. I found that one out the hard way.

I wouldn't be so quick to bring up American laws, as American laws also FORBID them from paying you.

Using a business account for personal vices is not a good idea, as this can appear like corrupt practices, or embezzlement. If it is your own business, then you have already caused your bank to break UIGEA regulations by using the card for a deposit, and I am sure THIS will be far more important a regulations breach than sending a scan of the card to a business you have made a purchase from.

It could also violate the terms of the casino, namely that players must use their own money coming from an account of which they are the beneficial owners, and which is in their name. Take the "no can do, it's a business account" argument too far, and they might decide to void the payout on these grounds.
 
With all do respect why do you guys play at clubworld then ? is it because of bigger bonus there ? its been an ongoing probs in this forum for a long time now that people are complaining about slow payout from CW when there are so many RTG casinos that payout the very next day like Inetbet, Intertops, Grande Vegas to name a few :) so just curios

I disagree. None of those casinos pay to Americans by next day. You are from the Faeroe Islands, so you are probably paid much faster. As far as speed of payment, CWC does tend to pay as prompt as anyone else that services the American market, with the exception of 3Dice.

Also, Tom - the CWC rep on board here - is very responsive to requests from players sent via PM. He really goes above and beyond. No other RTG casino comes close to the level of service they provide, IMO.
 

I disagree. None of those casinos pay to Americans by next day. You are from the Faeroe Islands, so you are probably paid much faster. As far as speed of payment, CWC does tend to pay as prompt as anyone else that services the American market, with the exception of 3Dice.

Also, Tom - the CWC rep on board here - is very responsive to requests from players sent via PM. He really goes above and beyond. No other RTG casino comes close to the level of service they provide, IMO.

ok fair enough, but you dont see a complain almost every day on first page with the other casinos like you do with ClubWorld
Dont get me wrong i got nothing against CW, i got an account there, but think i have only deposit once or twice, but because of threads like this one i play were i know the payout process starts the very next day :)
 
I disagree. None of those casinos pay to Americans by next day. You are from the Faeroe Islands, so you are probably paid much faster. As far as speed of payment, CWC does tend to pay as prompt as anyone else that services the American market, with the exception of 3Dice.

Also, Tom - the CWC rep on board here - is very responsive to requests from players sent via PM. He really goes above and beyond. No other RTG casino comes close to the level of service they provide, IMO.


Well you probably didn't try sloto'cash :D!!! wires in 24/48 hours, from cashout, into your bank account. Emails "ALWAYS" answered. Only need "some luck":)
 
With all do respect why do you guys play at clubworld then ? is it because of bigger bonus there ? its been an ongoing probs in this forum for a long time now that people are complaining about slow payout from CW when there are so many RTG casinos that payout the very next day like Inetbet, Intertops, Grande Vegas to name a few :) so just curios
I play where I can win and withdraw with the knowledge that I WILL be paid.

The lag time is different at ALL US facing casinos in withdrawal time. Many of you that are not in the US have Sportsbook accounts etc, etc that can be deposited into quite quickly unlike us in the USA, that have to make provisions of just HOW to get the money to us and in what form.

We have very limited places to play and I DO like to withdraw on ocassion (Thank you Clubworld) unlike many places where I quit playing, I would go into mass sums of deposits (3 digits) and continue to lose, Clubworld group is one of the best at giving some back to me.

I do not think or see this as a complaint, just weary from all the following up on seeing just where the money is at any given time.

.
 
With all do respect why do you guys play at clubworld then ? is it because of bigger bonus there ? its been an ongoing probs in this forum for a long time now that people are complaining about slow payout from CW when there are so many RTG casinos that payout the very next day like Inetbet, Intertops, Grande Vegas to name a few :) so just curios

Then probably you might not have a deep understanding of consumer behaviour. Once players have a liking for a particular casino they stick to it. When problems emege, they dont flee but will moan about it and hope that the casino will change. When the problem persists and they cant bear with it any longer they leave. Mind you, Inetbet,Intertops and Grande Vegas have their share of problems the latter 2 of which require 48 hours of your w/d in limbo and one might find it frustrating to cash out on a Thursday and receive the money, even in your e-wallets by Tuesday. In my book, Inetbet has lousy customer support and I wont elaborate further.

Though consumers tend to be fickle they are unlikely to exit due to a single issue and one which is not exactly crucial. Why choose some relatively unknown place to start all over again only to encounter problems of a different kind.

Nevertheless,it does seem that this group is probably getting too big for its shoes. While I have always been paid timely thru ecocard these were very small amounts usually ranging from 100-200. I suspect that the delays are for cashouts that reach 4-figure sums. I hope I am wrong but if not then something is brewing and it wont smell good.
 


ok fair enough, but you dont see a complain almost every day on first page with the other casinos like you do with ClubWorld
Dont get me wrong i got nothing against CW, i got an account there, but think i have only deposit once or twice, but because of threads like this one i play were i know the payout process starts the very next day :)

Most casinos discussed here have a small fraction the of players compared to Club World. More players = More Posts/Complaints on Page 1 of Casinomeister forum threads.
 
Whilst the delay may not seem much, it is a very significant change for the worse from the speed at which they used to pay out. It used to be measured in HOURS, not days, and a withdrawal made in the morning could be in a player's eWallet that evening. Now withdrawal to eWallet seems to take at least 2 working days, and often more. What is also important to note is that this is NOT just a "US issue", but one affecting players worldwide, and in places where there is no reason for them not to be paid within hours as before to their eWallet.

Standards are being allowed to slip, and whilst US players still receive the service they expect under the new environment, it is a serious deterioration of service levels for non-US players. The direction of change can also be a worry, as who knows when the decline will stop.

Main Street for example, used to pay next day when they used Playtech. This was 3 days faster than the norm for Playtech casinos. Things slipped after they moved to RTG, and now they take 14 days, which is WORSE than the average RTG casino.
 
Here is the latest from my exchanges with Clubworld in regards to my cashout. I sent a message after the 7th business day and this is what I got back. Not very happy with them.



Yes, but now I wait another weekend and still no money. Was not in my bank account today either. When should I expect to be paid? When I make a deposit the money comes right out of my account, but this is going on 8 business days now and 10 overall days.

I have to say I am more than annoyed.




clubworld said:
Hi Chris,

Thank you for letting me know. We are zeroing in on the problem and i would expect to be able to provide you with some solid information on Monday.

Thanks again for your patience,

Kind Regards
Tom
 
I made a request last week and received the dough in less than 5 business days. I used the courier alternative and no problem. Same story for a withdrawal requested about two weeks ago. Been like clock work.

I know its not as quick as our brothers and sisters who reside on other parts of the planet, but it's a almost as good as an erotic novel for those of us in the US to have this type of turnaround.

Sorry to hear that you are having troubles.
 
Here is the latest from my exchanges with Clubworld in regards to my cashout. I sent a message after the 7th business day and this is what I got back. Not very happy with them.



Yes, but now I wait another weekend and still no money. Was not in my bank account today either. When should I expect to be paid? When I make a deposit the money comes right out of my account, but this is going on 8 business days now and 10 overall days.

I have to say I am more than annoyed.
Yes, I just got the same info from live chat a few minutes ago (just sent 2 emails from here also to 2 reps, but have not heard anything yet). To look to Monday the 19th on my monies that I requested on the 5th, approved the 7th. Definitely one of the longest I have EVER waited to be paid with Clubworld group. Radar up USA people....

.
 
I hesitate to continue updating this thread until Tom has ample chance to try to fix it. But the purpose of this forum is for members to share information. I've been around for long enough to know that publicly posting problems with a casino usually makes it worse, not better. Nonetheless I have a bigger responsibility to the board and its members.

Now if I ever have a problem with a BIG withdrawal, you guys are on your own :)

My withdrawal was requested March 8th has still not been approved. I've been a regular and loyal customer for many years.
 
I too have noticed more delays recently with CW in approving withdrawals. I'm only talking about the period of time pending withdrawals are sitting in my account begging me to reverse them, not the period of time it takes to receive my money once they are approved b/c they are still as quick as ever once they are approved. I currently only play at CW, since I am in the US, and it has been the only place I play for quite some time now so it is becoming very frustrating to have this money sitting in my account awaiting approval for 4+ days. Really, there's no excuse for it and the only reason is to encourage players to reverse it, but I don't want this to sound like I'm bashing CW b/c overall they are a really good group that always pays (at some point) and as a US player our options are so limited anyway.
 

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