1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

ClubWorld Casino (payout problem...

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Retroneous, Dec 28, 2007.

    Dec 28, 2007
  1. Retroneous

    Retroneous Dormant account

    Occupation:
    IT Technician
    Location:
    Exeter, UK
    Hi folks,
    Just wondering how long ClubWorld (Club UK Casino, specifically) takes to payout via Neteller? Does anyone have any experience with them?

    I signed up on the 22nd, made a deposit of 50, had a win or two and ended up on 114 flat, which I tried to withdraw (on the 23rd). On their website, it says that Neteller payouts take 48 hours. I know Christmas kind of got in the way, so when I saw that I could still reverse the withdrawal on the 26th, I went to support to see how long it would take.

    Their answer: "It'll be processed tomorrow (27th)"

    Nothing on the 27th, and I could still reverse it, so I head back to support.

    Their answer: "It'll be processed tomorrow (28th)"

    Still nothing. Just had to wait 10 minutes for an operator to turn up to the live chat so I could discuss it with him. I'm waiting for an email now. The conversation rolled like this...

    What gives? Can anyone offer suggestions as to how long it should take? :) :)
     
  2. Dec 29, 2007
  3. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    If you think this is a payout problem you must be a rookie in online gambling.:)
     
  4. Dec 29, 2007
  5. Retroneous

    Retroneous Dormant account

    Occupation:
    IT Technician
    Location:
    Exeter, UK
    And now they've deposited 51.00 into my Neteller account. No email from them, and my Casino account is empty.

    I make that 63.00 missing by my calculations.

    And I'm no rookie...I just expect a company to behave how they say that they're going to behave. If it's going to take 4 days, say "Neteller withdrawls will take 4 days." :)

    Aha...seems the 50 welcome bonus has been removed, as well as 13.00 of winnings. Just trying to find out why now, given that the software stated that I had met the wagering requirements. In fact, I wagered 1,895.00 when I only had to wager 1,500.00. Back to support...
     
  6. Dec 29, 2007
  7. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Was a bonus involved?
     
  8. Dec 29, 2007
  9. Retroneous

    Retroneous Dormant account

    Occupation:
    IT Technician
    Location:
    Exeter, UK
    Aaaaaand as I make my request it seems that I'm a fool. :)

    Non-cashable bonuses for the lose. :( Still, got my deposit back. How they work out what part of your winnings you won with bonus money, and what part you won with your deposit is beyond me.
     
  10. Dec 29, 2007
  11. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Casinos generally have such a disconnect between customer service and their cashier/financial departments that when I was more actively playing, I didn't even really follow-up with a casino until they were 3 days or more past when they'd state I'd be paid.

    There are of course a few exceptions to this rule that are able to get you answers right away. Club World might not be one of them, but overall they are about as reputable as you can get.
     
  12. Jan 7, 2008
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is still wrong. A non-cashable bonus means just that, WINNINGS themselves, are of course CASHABLE. If you could not cash in winnings, what is the point in playing for real money?

    This lot do really seem to be on the slippery slope to mediocrity - try 3Dice.

    Most RTG and Playtech casinos have these non-cashable bonuses. Forget Playtech, they hate us Brits. MG have a more modest requirement of 30x bonus on slots, although some make it higher now. As well as this, bonuses are cashable.
    Beware the pitfalls in the terms and conditions, read them well, even if NOT taking a bonus.
     
  14. Jan 8, 2008
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I notice the Club World rep was on line as recently as yesterday. I'll let them know about this thread and hopefully that will precipitate some input from them.
     
  16. Jan 8, 2008
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    And reply they did! Basically it breaks down like this:

    On the 23rd you deposited 63 and received a 63 bonus. After meeting the wagering requirement you requested a cashout of 114.

    On the 28th (apologies made for the delay, the holidays and all that) the 63 of unredeemable bonus chips were removed and the remaining 51 cashout credited to your NETeller account.

    Presuming that you were taking advantage of their "New Player Bonus" it does state in the bonus terms that it is "a play bonus and cannot be redeemed for cash or withdrawn."

    Now I'm not a big fan of non-redeemable bonuses either but it is what it is and if that's the bonus you took then ... well, their accounting looks ok to me.
     
  18. Jan 9, 2008
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Ahem, the wagering of $1895 seems to tally with the WRs required ie (63+63) x 2 which equals $1890 so it seems that the player had actually deposited $63 instead of $50.

    Actually, this SUB is probably one of the worst you can get. A 'phantom 100% bonus' with 15x deposit + bonus wagering requirements and you are not even allowed to play most table games. You would be lucky just to break even.
     
  20. Jan 10, 2008
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    No, the worst is from Playtech.

    The Playtech SUB at Windows casino carries a 50x D+B WR, with a long list of excluded games. It is also a Phantom bonus. Even existing player bonuses carry 50x WR, however the more restrictive slots only bonuses carry only 12x WR.
    The average CASHABLE MG bonus carries 15x D+B (for 100%) on slots, but is weighted to 150x D+B for Video Poker and Blackjack, and WR can be 5x greater than this for the games of Classic Blackjack and All Aces VP.

    Prime casino has 40X D+B for slots on it's SUB (80xB under EZBonus system)
     

Share This Page