Retroneous
Dormant account
- Joined
- Dec 25, 2007
- Location
- Exeter, UK
Hi folks,
Just wondering how long ClubWorld (Club UK Casino, specifically) takes to payout via Neteller? Does anyone have any experience with them?
I signed up on the 22nd, made a deposit of 50, had a win or two and ended up on 114 flat, which I tried to withdraw (on the 23rd). On their website, it says that Neteller payouts take 48 hours. I know Christmas kind of got in the way, so when I saw that I could still reverse the withdrawal on the 26th, I went to support to see how long it would take.
Their answer: "It'll be processed tomorrow (27th)"
Nothing on the 27th, and I could still reverse it, so I head back to support.
Their answer: "It'll be processed tomorrow (28th)"
Still nothing. Just had to wait 10 minutes for an operator to turn up to the live chat so I could discuss it with him. I'm waiting for an email now. The conversation rolled like this...
What gives? Can anyone offer suggestions as to how long it should take?
Just wondering how long ClubWorld (Club UK Casino, specifically) takes to payout via Neteller? Does anyone have any experience with them?
I signed up on the 22nd, made a deposit of 50, had a win or two and ended up on 114 flat, which I tried to withdraw (on the 23rd). On their website, it says that Neteller payouts take 48 hours. I know Christmas kind of got in the way, so when I saw that I could still reverse the withdrawal on the 26th, I went to support to see how long it would take.
Their answer: "It'll be processed tomorrow (27th)"
Nothing on the 27th, and I could still reverse it, so I head back to support.
Their answer: "It'll be processed tomorrow (28th)"
Still nothing. Just had to wait 10 minutes for an operator to turn up to the live chat so I could discuss it with him. I'm waiting for an email now. The conversation rolled like this...
Me: Requested a withdrawl to Neteller on the 23rd, have been told two days straight that it will be processed on the following day, but it is STILL sitting at Clubworld waiting to be processed. Why, please?
Dan: Hi Ken, how are you today?
Ken: Hi Dan, not bad thank you.
Dan: I am good thanks, can I ask which casino you are a member of.
Ken: Yes, I'm with Club UK Casino
Dan: ong give me a few mins to take a look,
Ken: ok
Dan: I will speak with the cashier and ask him if there is any problems
Ken: OK, thank you
Dan: I will then send you a email. has I need to give him a call at home.
Ken: Ok, that would be great.
Dan: no problems have a great day.
Ken: OK, thanks - you too.
What gives? Can anyone offer suggestions as to how long it should take?