Clubworld Casino connection

[Richtree7]

I have played ClubworldCasino on many occasions over the past few years and had it down-loaded on my computer. In the past few weeks I have been playing with a balance of up to approx $1,400.00 and down to about $600.00 (after an initial deposit of $100.00). Keep hoping to increase that balance to a much larger amount ...
Anyway, when I attempted to log in this morning I could not connect. I keep getting this pop-up message saying "casino shell has stopped working" ? I have attempted to again down-load the casino but not able to.
The Flash version will allow me to play.
Anyone have a solution to this?

I can add that I have not been able to down-load a few other casinos either...including inetbet.com but can play the flash version.

Thanks for any and all help.

 

[AlmostFamous]

Clubworld

I have had this same problem recently.
Not sure why it happened, but it took a few hours and then I was able to
get on.
I have, at times, a slow internet wifi, so I tend to blame everything on that.

Give it a little while and keep trying.

I had my balance up to $2200.00 and bet it all back UGH!
Don't follow in my footsteps. Keep what you got!!

Best of luck$

 

[maxd]

Please keep in mind that it is the weekend so CW might take a little longer than usual to respond.

 

[chayton]

Did you get it working? I just logged in to Club World and it's working fine for me.

 

[Richtree7]

Not working for me yet.

Still no luck for me. I turned off my Avast shields temporarily and has not solved anything. Must be my computer with the Windows8 because I have not been able to down-load other casinos either. Funny thing is though I did have ClubWorld down-loaded on this computer and was working fine until the past few days.
I will continue to play with the flash version for now.
Thanks all.

 

[slotmaster]

Running slow for me even with web browser open which use to fix the problem till today........

 

[chayton]

Are you using a firewall? Have any settings there been changed?

The other thing I thought was maybe it's a corrupted registry file. I remember once a few years ago after an update I was having trouble getting any RTGs to work, I uninstalled and reinstalled several times, but what finally fixed it was uninstalling ALL the casinos, then using CCleaner to clean the orphaned registry items, and THEN going in and searching the registry for the casino names and deleting anything it turned up. Next time I installed, everything was fine.

If you're not comfortable editing your registry, then maybe don't try it or get someone to do it for you. If you're ok doing it, then just make sure you set a restore point and/or back up the registry first. Also make note of your account usernames in case you don't know them.

Club World tech support is pretty helpful too, take a screenshot of the error and explain what's going on and just send it to support, maybe it's something that's affecting more people and they'll have a simple fix.

 

[slotmaster]

Just got a casino under maintenance popup as I was just about to quit playing and cashout

 

[clubworld]

Hi All,

Thank you for reporting this. Is still pretty early in the morning here so I will have to wait for tech team in order to get some more details.

I just checked the download and flash are working fine for me. I believe it could be temporary problem however will try to get more information shortly and update the thread.

I do apologize for any inconvenience.

@ Richtree7 please PM me your user name as I may need more PC specific information.

Kind Regards,
Karolina

 

[slotmaster]

It came back up real quick as usual when that happens so resumed as normal.

I think for me it may be my wonderful internet as here in Canada we have a crappy company called ROGERS.

I will try and tinker with firewall and see if anything did get changed.

 

[slotmaster]

Just got a casino under maintenance popup as I was just about to quit playing and cashout

Same popup just now on lucky red,lol

 

[slotmaster]

WHAT THE HECK!!!

Tried to open a game it would not let me exited out of casino and tried to log back in and my password will not work now, tried setting new password and now all my money is gone!

 

[slotmaster]

And it gets weirder, Went back to my old laptop downloaded casino and now on both laptops it's back to my old password and money in my balance is showing again.

 

[chayton]

And it gets weirder, Went back to my old laptop downloaded casino and now on both laptops it's back to my old password and money in my balance is showing again.

Some security thing probably - it's too easy to find out someone's username so they probably have a confirmation email or phone call to do before showing any account balance after someone changes their password. I'm just guessing, so I might be completely wrong.

 

[slotmaster]

Something to do with rtg server's not liking my internet connection is my 1st guess, This is happening at other RTG casino's now as well. Like I said till 2 days ago I had to open a web browser for the reels not to spin slow and now that does not work and keep getting casino under maintenance and to check my internet connection even though I am connected.

I was going to play a slot but trying to figure out these issues and the random jackpot hit on it.

 

[weesie]

Well, I am playing at Club World right now and it is so slow spinning! Every game!

Takes a while to lose your money but takes the fun out of winning too.......

I have tried 3 games so far........ all very very slow spinning.

 

[weesie]

well, now it picked up some speed..... we shall see!

 

[slotmaster]

Well, I am playing at Club World right now and it is so slow spinning! Every game!

Takes a while to lose your money but takes the fun out of winning too.......

I have tried 3 games so far........ all very very slow spinning.

YAY someone else with one of my issues, I was going to say the same thing in you don't lose as fast with the reels spinning slow.


I was just on slotocash and it was laggy as heck some games, other games it would start off spinning slow and then the last 2 or 3 reels went faster. I withdrew again as I said screw this,lol.

Back to clubworld I just had to reset my password on club world casino as it would not let me log in!

 

[Richtree7]

Most likely my computer

Thanks Karolina,
I am pretty sure it's a problem with my computer because I am presently having the same problem at other casinos.
I did call your 800 number yesterday and spoke with a man that had some good suggestions. Sorry I didn't get his name but most helpul and patient. He suggested I google '"how to create new account on windows 8.1" and then download the casino from there. I still could not download it but was able to cash out on the flash site.
Thanks again,
Rich

Hi All,

Thank you for reporting this. Is still pretty early in the morning here so I will have to wait for tech team in order to get some more details.

I just checked the download and flash are working fine for me. I believe it could be temporary problem however will try to get more information shortly and update the thread.

I do apologize for any inconvenience.

@ Richtree7 please PM me your user name as I may need more PC specific information.

Kind Regards,
Karolina

 

[clubworld]

Hi All,

RTG is checking on this problem right now. I do believe that it may be related to windows 8 settings.

If anyone else who experience this problem use windows 8 please let me know.

When I will have more information I will let you know as at the moment is work in progress.

Kind Regards,
Karolina

 

[weesie]

Spins were much, much better today!

Nice and smooth and a decent speed.

 

[slotmaster]

I am only able to do a quick test (on slotocash) but yes noticeable difference then yesterday. I am eager to hear if it is indeed a windows 8 issue and if they can assist in if changing settings or tips.

Spins were much, much better today!

Nice and smooth and a decent speed.

 

[clubworld]

Hi All,

I'm sorry for the late reply.

I just had a confirmation that some windows 8 users may experience disruptions. We are working on fixing this however for the time being there is a tip how to prevent this from happening.

1. Open Internet Explorer.
2. Go to Tools -> Internet Options.
3. Go to the Connections tab.
4. Click on the LAN settings button.
5. Uncheck the following checkboxes: Automatically detect settings, Use automatic configuration script, Use a proxy server for your LAN.
6. Click Ok button.

The described disconnection problems are related to service crashing (Wi-Fi, modem, ISP, etc.). I can also confirm that number of customer affected is very minimal however we are doing our best to provide same user experience to every single customer.

If you will still experience any issues please let me know. I hope this helps till we manage to resolve it fully.

Kind Regards,
Karolina

 

[slotmaster]

Testing this out now and just hit a bonus round!(YAY) But a small win (BOOOO)

But yes working good right now.

 

[slotmaster]

Well that did not last long, back to slow. All boxes in above step are still unchecked as well. Hate windows 8.

 

[clubworld]

Hi slotmaster,

RTG is trying to find the root causing this problem. I should have some updates mid this week.

I'm really sorry that this is affecting you (and agree windows 8 is not the best one).

Kind Regards,
Karolina

 

[slotmaster]

Thanks for your help.

It's still playable but just slow,lol.

Still managed to hit a couple hits which I will try and post in screenshot thread later but going down to busto land,lol.

 

[clubworld]

Hi slotmaster,

You are welcome.

There is another JackPot this time in Club World at the moment over $10K in Montreal JP group.

Maybe this time it could be yours

Kind Regards,
Karolina

 

[suzecat]

Well that did not last long, back to slow. All boxes in above step are still unchecked as well. Hate windows 8.

Try Windows 8.1 -- it works better for me.

 

[rockydyke]

I have windows 7 and having the same problems.

 

[clubworld]

Connection

Hi All,

We are still investigating the problems you reported. There is another tip you may want to try to make it work:

• Click Start, type Internet Options in the Start Search box, and then click Internet Options in the Programs list.
  
• Click the Security tab, and then click Trusted Sites in the Select a zone to view or change security settings area.
  
• Click to clear the Enabled Protected Mode (requires restarting Internet Explorer) check box, and then click OK.

I hope this will help you to run the program smoothly and connect with no problems.

If you will still experience any issues please let me know.

Kind Regards,
Karolina

 

[rockydyke]

Holy cra*.....Its been about 3 weeks since I've been able to login to CWC. Tried it tonite and bingo, opens right up. Hope it lasts without the login problems again. I worked with clubworld checking all sorts of things on my computer and it still wouldn't work for me. Maybe it was a problem on their end but who cares. I logged in and I can play their again.

 

[weesie]

Well, I am playing at Club World right now and it is so slow spinning! Every game!

Takes a while to lose your money but takes the fun out of winning too.......

I have tried 3 games so far........ all very very slow spinning.

Yes, I am quoting myself.

Trying to play and the spins are ridiculously slow.

It REALLY takes the fun out of it.

Before, with Lucky Red, I have logged out and back in and it seems to help.

Not tonight with Club World!

 

[slotmaster]

Was wondering the other day if anything came of this,lol.

I have a hp laptop, So I have to go into the hp support assistant and run windows update and leave that screen up and the reels spin as normal.

 

[weesie]

I am on a pretty new HP desktop. I never had this problem on the old one.

Once they told me to un-install and re- install.

Really don't want to do that.

Right now my money is there, I just don't feel like messing with it tonight.

 

[swampwitch]

On my computer all RTG's run slow unless I have some sort of video running, like from a free video site or Netflix. I just have whatever I want to watch on one side of the monitor and the casino on the other. If I'm in the mood to just play I pull up msn.com and position the casino over the scrolling photo headline thingy.

 

[rena35]

I have the same slow run, unless i am playing 2 casinos at once . I really thought it was just my PC .

 

[slotmaster]

New issue somewhat......

Everytime I try to load a game it goes back to the lobby, really bad on Alladin's gold but same thing on the actual club world casino as well.

 

[weesie]

I waited over night and the next morning it was much better.

I even managed a small cash out.

I haven't tried it again so I don't know what it is doing today.

As far as my withdrawal, I am surprised I haven't heard anything from support yet. I usually do the next day.

 

[clubworld]

Hi All,

I'm sorry to hear that some of you are experiencing some connection issues. I checked all casinos on our side and couldn't reproduce any mentioned problems.

In order for us to investigate it further please send me PM with your specific machine information, browser used to download the casino, flash player version and brief problem description ( screenshots if possible).

I will check and see how we can fix it.

@ weesie your cash out request will be approved first thing in the morning

Kind Regards,
Karolina

 

[weesie]

On my computer all RTG's run slow unless I have some sort of video running, like from a free video site or Netflix. I just have whatever I want to watch on one side of the monitor and the casino on the other. If I'm in the mood to just play I pull up msn.com and position the casino over the scrolling photo headline thingy.

This worked for me as well............ strange.

I opened a browser and the slot spins immediately picked up speed.

 

[slotmaster]

I am glad it's not just me all this time,lol.