Withdrawn: ClubPlayer slow-pay/no-pay agro on $25,000 winnings

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A player came to us in February regarding a $25k win they had had at Club Player (clubplayercasino.com) last September (2020). It's now September 2021 and the player still hasn't received their full winnings.

As of February this year the player had only been able to get $5k out of the casino while being "advised every week that I will get my winnings". Sometimes the casino will say "documents expired" as an excuse for cancelling the player's repeated withdrawal requests, other times they'll approve the withdrawal but nothing comes of it and the player receives no money.

The last payment the player received -- a good one, bringing the total owed to about half of the original -- was back in March, that's six months ago. Nothing since.

We tried several times to get a response from the casino regarding the player's case but they simply ignored it all.

WARNING: Club Player Casino is using slow-pay tactics to effectively confiscate player winnings: no reasons given, no justification offered. In place of actual payments the casino misleads and deceives the player with false and empty promises. Players are STRONGLY advised to play elsewhere.

Clubplayercasino.com appears to be unlicensed and unregulated, meaning players have no recourse when troubles like this occur because there is no licensing body to appeal to.

PS. this Warning would have been posted ages ago but the player was worried that it might hurt their chances of getting paid. Since no payments are forthcoming the player has asked us to proceed with this Warning to alert other players to the problems they are likely to face at Club Player.

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Thankyou, I am in the same boat with them but for only a couple k's
...my son's a pilot maybe we should fly to the Antilles and visit them✈️
No, you're not. You're issue has already been addressed in the PM's you've sent, as well as here.

A player came to us in February regarding a $25k win they had had at Club Player (clubplayercasino.com) last September (2020). It's now September 2021 and the player still hasn't received their full winnings.

As of February this year the player had only been able to get $5k out of the casino while being "advised every week that I will get my winnings". Sometimes the casino will say "documents expired" as an excuse for cancelling the player's repeated withdrawal requests, other times they'll approve the withdrawal but nothing comes of it and the player receives no money.

The last payment the player received -- a good one, bringing the total owed to about half of the original -- was back in March, that's six months ago. Nothing since.
Max--can you please send me the details on this? I've clearly missed this one and I'd appreciate another stab at it. ;)
 
Turns out this one was resolved some time ago, mostly through the player burning through their winnings. In any case it's old news and things are going much better with these casino people in recent times. I'll leave it here as "Withdrawn" so readers who are interested will know, and then I'll archive it.
 
Turns out this one was resolved some time ago, mostly through the player burning through their winnings. In any case it's old news and things are going much better with these casino people in recent times. I'll leave it here as "Withdrawn" so readers who are interested will know, and then I'll archive it.
The fact it took so long that the player could burn through most/all their winnings isn't really a resolution though is it? The problem was stalling tactics which lead to this "resolution".

Or course, I don't know the full story so if there's something I'm missing feel free to correct me.
 
The fact it took so long that the player could burn through most/all their winnings ...
I hear what you're saying but a large part of it was self-inflicted AFAICT. No doubt the casino was guilty of some slow-pay shenanigans at the time but the player massively complicated the issue by repeatedly initiating and then cancelling withdrawals, often with little time in between. After enough of that nonsense it gets pretty hard to say without hesitation that the problem is all the casino's fault because clearly it isn't.

In any case, that was 2 1/2 years ago and there hasn't been an inordinate number of further complaints of this nature since, so the Warning was obviously due for a review anyway. The fact that the casino rep has been consistently responsive to issues that come up regarding other casinos in their group tells me that there is not an ongoing problem here to justify keeping the Warning active.
 
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