In the past, before Black Friday and all the recent events, withdrawals from Club World Group casinos were approved within one business day and then processed quickly. Once approved it took minutes for funds to arrive in QT and if w/d was requested by ACH funds would arrive within 2-3 business days at my bank.
On Tuesday 5/18 I requested a withdrawal via ACH to my bank here in the US. On Wednesday had my w/d for $3,675 approved by Aladdins Gold. When it had not arrived on Monday 5/23, I went on chat and they told me that it would take 3-5 business days and to be patient for a few more days.
Wednesday 5/35 still no funds after 5 business days had elapsed. I went on live chat and then told me it should arrive by Thursday or Friday.
Last night just to be contrary, I asked again about status of w/d and was told that it could take up to 10 business days.
This morning, checked bank -- still no money. Went on live chat at Aladdins Gold and received the following information:
______________________________________________________________________
From: chris <support@clubworldcasinos.com>
Date: Fri, 27 May 2011 08:38:40 -0400
Subject: Transcript of your chat
The following is a transcript of your chat session.
General Info
Chat start time May 27, 2011 8:21:38 AM EST
Chat end time May 27, 2011 8:38:40 AM EST
Duration (actual chatting time) 00:17:02
Operator Julie
Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Julie'
Julie: Hello, how are you today?
Diane: hi Julie - well waiting on my money to be candid with you.
Julie: ACH is taking a little bit longer than usual I would advise just waiting till Monday then hopefully it will show up in your account by then if not come back to us and I can chase it up with the cashier for you
Diane: I was told earlier in the week that it would arrive either yesterday or today and to check back TODAY if it hadn't arrived.
Julie: i do apologize for the wait but i would advise waiting until monday and then coming back to us I wil leave a note in the account to chase it up for you on monday if you still have not received , we do not know the exact date you will receive just that it is taking a lot longer than usual
Diane: what time frame are you now quoting customers who would request a withdrawal, for example today?
Julie: we are saying about seven working days at the moment
Diane: Is it the same for all your Club World Group casinos? Because I am also waiting on a w/d from CWC that was approved on 5/19.
Julie: yes i would advise waiting a bit longer for that withdrawal also
Diane: ok, will try and be patient.....thanks for your help. But Monday is a banking Holiday in the US, so Monday a realistic date to use?
Julie: i do apologize I would say Tuesday as it is a bank holiday here also
Diane: <sigh> Would a check have been faster?
Julie: At this time I would say it would have been quicker for you
Diane: just trying to figure out for next time the fastest way to receive my withdrawals. Are there any other w/d options for US based players besides ACH, Wire, or check?
Julie: For USA players there are four methods for Withdrawal
Julie: ACH which is a wire transfer to your bank account, the minimum required for this method is $350
Julie: or an through mypaylinq account, this is an online wallet, minimum withdraw is $20, which you can set up at the below website
Julie: www.mypaylinq.com ,also you can withdraw through moneyline wallet minimum withdraw is $20 through which you can set up at this website www.moneylinewallet.com but for them two options you would need to make at least one deposit into your casino account for the cashier to approve a withdrawal through them
Julie: You could also us a cheque to withdraw we allow one in a seven day period minimum $350 maximum $2500 if you withdraw less than $750 it will cost you $25 to use this option which would be deducted from your withdrawal, you would receive it by FEDEX it will take roughly 3 working days once it is processed and you can have a tracking number after two working days.
Diane: so if I use ACH I can get $4000 each week as a w/d - but if I request a check I am limited to $2500 every week?
Julie: yes that is correct
Diane: ok, thanks. While I don't like the wait, I appreciate your helpfulness in providing this information for future use.
Julie: your welcome
info: Your chat transcript will be sent to hrdiane@aol.com at the end of your chat.
________________________________________________________________________
FWIW - I thought I would share the most recent information.
Diane
On Tuesday 5/18 I requested a withdrawal via ACH to my bank here in the US. On Wednesday had my w/d for $3,675 approved by Aladdins Gold. When it had not arrived on Monday 5/23, I went on chat and they told me that it would take 3-5 business days and to be patient for a few more days.
Wednesday 5/35 still no funds after 5 business days had elapsed. I went on live chat and then told me it should arrive by Thursday or Friday.
Last night just to be contrary, I asked again about status of w/d and was told that it could take up to 10 business days.
This morning, checked bank -- still no money. Went on live chat at Aladdins Gold and received the following information:
______________________________________________________________________
From: chris <support@clubworldcasinos.com>
Date: Fri, 27 May 2011 08:38:40 -0400
Subject: Transcript of your chat
The following is a transcript of your chat session.
General Info
Chat start time May 27, 2011 8:21:38 AM EST
Chat end time May 27, 2011 8:38:40 AM EST
Duration (actual chatting time) 00:17:02
Operator Julie
Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Julie'
Julie: Hello, how are you today?
Diane: hi Julie - well waiting on my money to be candid with you.
Julie: ACH is taking a little bit longer than usual I would advise just waiting till Monday then hopefully it will show up in your account by then if not come back to us and I can chase it up with the cashier for you
Diane: I was told earlier in the week that it would arrive either yesterday or today and to check back TODAY if it hadn't arrived.
Julie: i do apologize for the wait but i would advise waiting until monday and then coming back to us I wil leave a note in the account to chase it up for you on monday if you still have not received , we do not know the exact date you will receive just that it is taking a lot longer than usual
Diane: what time frame are you now quoting customers who would request a withdrawal, for example today?
Julie: we are saying about seven working days at the moment
Diane: Is it the same for all your Club World Group casinos? Because I am also waiting on a w/d from CWC that was approved on 5/19.
Julie: yes i would advise waiting a bit longer for that withdrawal also
Diane: ok, will try and be patient.....thanks for your help. But Monday is a banking Holiday in the US, so Monday a realistic date to use?
Julie: i do apologize I would say Tuesday as it is a bank holiday here also
Diane: <sigh> Would a check have been faster?
Julie: At this time I would say it would have been quicker for you
Diane: just trying to figure out for next time the fastest way to receive my withdrawals. Are there any other w/d options for US based players besides ACH, Wire, or check?
Julie: For USA players there are four methods for Withdrawal
Julie: ACH which is a wire transfer to your bank account, the minimum required for this method is $350
Julie: or an through mypaylinq account, this is an online wallet, minimum withdraw is $20, which you can set up at the below website
Julie: www.mypaylinq.com ,also you can withdraw through moneyline wallet minimum withdraw is $20 through which you can set up at this website www.moneylinewallet.com but for them two options you would need to make at least one deposit into your casino account for the cashier to approve a withdrawal through them
Julie: You could also us a cheque to withdraw we allow one in a seven day period minimum $350 maximum $2500 if you withdraw less than $750 it will cost you $25 to use this option which would be deducted from your withdrawal, you would receive it by FEDEX it will take roughly 3 working days once it is processed and you can have a tracking number after two working days.
Diane: so if I use ACH I can get $4000 each week as a w/d - but if I request a check I am limited to $2500 every week?
Julie: yes that is correct
Diane: ok, thanks. While I don't like the wait, I appreciate your helpfulness in providing this information for future use.
Julie: your welcome
info: Your chat transcript will be sent to hrdiane@aol.com at the end of your chat.
________________________________________________________________________
FWIW - I thought I would share the most recent information.
Diane