Club World Casinos -- Payments are taking considerably longer to be received

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
In the past, before Black Friday and all the recent events, withdrawals from Club World Group casinos were approved within one business day and then processed quickly. Once approved it took minutes for funds to arrive in QT and if w/d was requested by ACH funds would arrive within 2-3 business days at my bank.

On Tuesday 5/18 I requested a withdrawal via ACH to my bank here in the US. On Wednesday had my w/d for $3,675 approved by Aladdins Gold. When it had not arrived on Monday 5/23, I went on chat and they told me that it would take 3-5 business days and to be patient for a few more days.

Wednesday 5/35 still no funds after 5 business days had elapsed. I went on live chat and then told me it should arrive by Thursday or Friday.

Last night just to be contrary, I asked again about status of w/d and was told that it could take up to 10 business days.

This morning, checked bank -- still no money. Went on live chat at Aladdins Gold and received the following information:

______________________________________________________________________

From: chris <support@clubworldcasinos.com>
Date: Fri, 27 May 2011 08:38:40 -0400

Subject: Transcript of your chat

The following is a transcript of your chat session.
General Info
Chat start time May 27, 2011 8:21:38 AM EST
Chat end time May 27, 2011 8:38:40 AM EST
Duration (actual chatting time) 00:17:02
Operator Julie
Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Julie'
Julie: Hello, how are you today?
Diane: hi Julie - well waiting on my money to be candid with you.
Julie: ACH is taking a little bit longer than usual I would advise just waiting till Monday then hopefully it will show up in your account by then if not come back to us and I can chase it up with the cashier for you
Diane: I was told earlier in the week that it would arrive either yesterday or today and to check back TODAY if it hadn't arrived.
Julie: i do apologize for the wait but i would advise waiting until monday and then coming back to us I wil leave a note in the account to chase it up for you on monday if you still have not received , we do not know the exact date you will receive just that it is taking a lot longer than usual
Diane: what time frame are you now quoting customers who would request a withdrawal, for example today?
Julie: we are saying about seven working days at the moment
Diane: Is it the same for all your Club World Group casinos? Because I am also waiting on a w/d from CWC that was approved on 5/19.
Julie: yes i would advise waiting a bit longer for that withdrawal also
Diane: ok, will try and be patient.....thanks for your help. But Monday is a banking Holiday in the US, so Monday a realistic date to use?
Julie: i do apologize I would say Tuesday as it is a bank holiday here also
Diane: <sigh> Would a check have been faster?
Julie: At this time I would say it would have been quicker for you
Diane: just trying to figure out for next time the fastest way to receive my withdrawals. Are there any other w/d options for US based players besides ACH, Wire, or check?
Julie: For USA players there are four methods for Withdrawal
Julie: ACH which is a wire transfer to your bank account, the minimum required for this method is $350
Julie: or an through mypaylinq account, this is an online wallet, minimum withdraw is $20, which you can set up at the below website
Julie: www.mypaylinq.com ,also you can withdraw through moneyline wallet minimum withdraw is $20 through which you can set up at this website www.moneylinewallet.com but for them two options you would need to make at least one deposit into your casino account for the cashier to approve a withdrawal through them
Julie: You could also us a cheque to withdraw we allow one in a seven day period minimum $350 maximum $2500 if you withdraw less than $750 it will cost you $25 to use this option which would be deducted from your withdrawal, you would receive it by FEDEX it will take roughly 3 working days once it is processed and you can have a tracking number after two working days.
Diane: so if I use ACH I can get $4000 each week as a w/d - but if I request a check I am limited to $2500 every week?
Julie: yes that is correct
Diane: ok, thanks. While I don't like the wait, I appreciate your helpfulness in providing this information for future use.
Julie: your welcome
info: Your chat transcript will be sent to hrdiane@aol.com at the end of your chat.
________________________________________________________________________

FWIW - I thought I would share the most recent information.

Diane
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Update - ACH approved 5/18 just arrived. 7 business days from approval. I am ok with this now.

Diane
 

jennajenna

Dormant account
Joined
May 26, 2011
Location
NJ
Still waiting for my ach...

I too requested a $3600 ach withdrawal from Lucky Red... It was approved on 5/18 and the email I got said I would see it in my bank account in 3 days. Nope. Then I was told 5 days. Nope. Now it's next week sometime (Monday is a holiday). Very frustrating. Glad to hear you received yours. Hopefully I will see mine soon!:rolleyes:
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
In the past, before Black Friday and all the recent events,

I admit it! Been living under a rock (inside a cave) so I don't know about this. Any links available to explain what happpened? Had been thinking my ACH was lost ...........
 

jennajenna

Dormant account
Joined
May 26, 2011
Location
NJ
Suzecat,
I don't know about the Black Friday reference either... How long have you been waiting for your ACH from Club World?:eek2:
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
Everyone knows there's delays with processing money to the USA. If no answer after 10 days or so then inquire.

I'm not sure why anyone from the USA would still be depositing online. It's not safe and you could lose your money at any given moment. Look at all the people who have no idea if or when they will get their money from quick tender and some are in limbo sitting in casino accounts....smh
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Mine was approved from Aladdins Gold on Wednesday 5/18 and it arrived at my bank on Friday 5/27. 7 Business days from approval.

Just always remember that with the Club World Casinos, no financial transactions occur on weekends or banking holidays.

I also had a withdrawal approved like you did on 5/19 - haven't received it yet, but am expecting it either Tuesday 6/1 or Wednesday 6/2.

Diane
 

jennajenna

Dormant account
Joined
May 26, 2011
Location
NJ
No money yet....

Diane and Suzecat,

Did you money appear in your accounts yet? Not mine... I was really expecting it today. It's not been over 7 business days. Lucky Red assures me it's coming... :mad:
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
not yet. But yesterday was a banking holiday. Give it another day or two.

FWIW, I am not worried.

Diane
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
I had my first withdrawal request approved yesterday. Guy said 3 business days. I already have added 7 days to that figure myself. I think its better to have any excess funds above and beyond what you would comfortably play with out of these casinos until things calm down.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I'm in Canada and did a WD to moneybookers from ClubWorld a few days ago and I must have made the withdrawal at the perfect time. I made the WD, cashed in my comps, played them through, checked my mail and had a notification that the funds were in moneybookers already. :thumbsup:
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
I'm in Canada and did a WD to moneybookers from ClubWorld a few days ago and I must have made the withdrawal at the perfect time. I made the WD, cashed in my comps, played them through, checked my mail and had a notification that the funds were in moneybookers already. :thumbsup:


withdrawals to e wallets are much quicker than to a bank.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
ACH Withdrawals from CW

Strange how they say withdrawal processed via ACH, which is an electronic transfer from one bank to another and the transmission is in Real Time.

The only way it takes upto 7 days is if it is going through multiple banks before reaching the bank that is actually transmitting the funds to the recieving customers bank account.

Sounds fishy to me. I am also still waiting for well over the 3 days they stated it would take.
 

grex23

Dormant account
Joined
May 31, 2011
Location
New York City, USA
ACH in bank to bank transfer times vary. However, legally Casino's online are barred from dealing with institutions in the USA with fund transfers.

I asked Club World if they still did USA withdrawls of funds and they said they did and gave me ACH and I forget which other option.

However, the only way they could be doing this is in violation of the law since if funds get processed from bank to bank for online gambing as of now it is an illegal transaction.

The government has put more prosecution resources into this and so a lot of the payment processors and more casinos have stopped doing business to the USA.

Note: I am for Legal online gambling.

In order to get funds to customers, they have to be hiding their payments through various couriers and banks and firms.

Club World may not have been caught yet but I wouldn't risk it.

I do think with all the shutdowns as of late, legalization of online gambling has to be on the horizon since prohibition never works. You can't prohibit online gambling or alcohol. When you cut it out like it already has been, the time is now that online gambling should be legalized.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Mine was approved from Aladdins Gold on Wednesday 5/18 and it arrived at my bank on Friday 5/27. 7 Business days from approval.

Just always remember that with the Club World Casinos, no financial transactions occur on weekends or banking holidays.

I also had a withdrawal approved like you did on 5/19 - haven't received it yet, but am expecting it either Tuesday 6/1 or Wednesday 6/2.

Diane

Update ----- the withdrawal I requested on 5/19 arrived at my bank on Wed. 6/1. 8 business days, but still acceptable under the current gaming financial environment

Diane
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
ACH in bank to bank transfer times vary. However, legally Casino's online are barred from dealing with institutions in the USA with fund transfers.

I asked Club World if they still did USA withdrawls of funds and they said they did and gave me ACH and I forget which other option.

However, the only way they could be doing this is in violation of the law since if funds get processed from bank to bank for online gambing as of now it is an illegal transaction.

The government has put more prosecution resources into this and so a lot of the payment processors and more casinos have stopped doing business to the USA.

Note: I am for Legal online gambling.

In order to get funds to customers, they have to be hiding their payments through various couriers and banks and firms.

Club World may not have been caught yet but I wouldn't risk it.

I do think with all the shutdowns as of late, legalization of online gambling has to be on the horizon since prohibition never works. You can't prohibit online gambling or alcohol. When you cut it out like it already has been, the time is now that online gambling should be legalized.


I asked live chat the same question. What makes them diffErent from QT? Supposedly they are legit UK backed outfit. I think there's a bit of a difference between the payment processors and the casinos themselves. If my Bank denies my ACH i will be all over them. They have processed many debit card transactions of mine knowing full well what i was doing obviously, 2% a pop.
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
Update ----- the withdrawal I requested on 5/19 arrived at my bank on Wed. 6/1. 8 business days, but still acceptable under the current gaming financial environment

Diane


wonder if jenna got hers yet. would make me feel confident about receiving mine over the next 5 biz days.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Is an ACH the same as a bank wire? Because even to wire funds from my moneybookers account to my bank takes 5-7 business days. Or longer if they lose it. :rolleyes:
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
ACH

Is an ACH the same as a bank wire? Because even to wire funds from my moneybookers account to my bank takes 5-7 business days. Or longer if they lose it. :rolleyes:

ACH is different than a wiretransfer and they are processed differently. Wire transfers require an IBAN number ACH only requires the ACH routing number ususally shown on your checks below the banks name. It is different than your check routing number shown at the bottom of your check next to your acct numb and check number. My banks don't charge for an incoming ACH only wiretransfers.
 

diceboy

Dormant account
Joined
Dec 20, 2010
Location
USA
I am a US player and I have withdrawn money from Club World and Aladdin's Gold in the past three weeks. Both withdrawals were made via check. In each instance I received the check 1-2 weeks after approval.

In the past I have used ACH and wire transfers to withdraw funds from casinos (including Club World), however I decided to be safer and get paid by check this time. I was one of many who had an electronic withdrawal that I made from QuickTender disappear into the void in early May. In my opinion, electronic funds transfers to the US from casinos are now solidly in the "risky" category. I am going to withdraw via check whenever possible from now on. I would recommend that other players in the US consider doing the same.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
As of this morning, I was advised by Ivet in the Cashier dept. of Club World Group that they are now quoting 10 business days for ACH and wire transfer.

Diane
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
As of this morning, I was advised by Ivet in the Cashier dept. of Club World Group that they are now quoting 10 business days for ACH and wire transfer.

Diane

Yikes. So my withdraw request made on June 1, approved late in the day on June 6, will reach my account on 6-20. Painful, but a fact of life these days I guess.
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Next time I am going to try the check by courier option and see how that goes.

Diane
 
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