Casino Complaint Club World Casino Withdrawal

[lucky134me]

48 hours?
I don't think so.


I have 2 withdrawals pending transfer to my QT account.
May 24th and May 25th.

I've sent numerous emails and one Private Message to the Rep here.

No response.

Today's chat:

Lisa: Hello, how are you today?
Debra Barnes: Hi Lisa...I'm trying to find out why my withdrawal on the 24th has not been processed yet.
Lisa: Hold on, let me check your account.
Debra Barnes: Thank you
Lisa: sorry,at this moment, we have a technique problem with our UseMyWallet account.
Lisa: it should be done tomorrow.
Debra Barnes: On a Saturday?
Debra Barnes: You've had this problem all week then?
Lisa: sorry about inconvenient.
Debra Barnes: What makes you think it will be fixed by tomorrow?
Lisa: i checked with our cashier before they left.
Debra Barnes: okay. thanks for your help.

 

[chuchu59]

Havent heard much about this group delaying cashouts so it may be a genuine problem. If you previously had successful cashouts even more so. However, they should flush your account or at least do something to stop your reversing your withdrawal.

 

[lucky134me]

Yes, I've had cashouts before and I agree...
They should flush my account.

I just have to be a good girl and control my urges.

 

[slafs]

Although I don't know the full details behind this one, I'll make a general statement. This is a common habit at many casinos, even the accredited ones. Since the withdrawals are still paid out within an acceptable timeframe, most people don't think twice about it.

I think it's a shame that players can't rely on the payout times listed on the casino webpages. In my experience, going on a winning streak is a sure way to get their feet dragging, while a losing player seems to be the best medicine for "slow cashier feet".

 

[lucky134me]

I still have not received my withdrawals.

General Info
Chat start time May 30, 2010 12:17:37 PM EST
Chat end time May 30, 2010 12:25:13 PM EST
Duration (actual chatting time) 00:07:36
Operator Nicol

Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Nicol'
Nicol: Hi Debra
Debra Barnes: Hi
Nicol: as there is some technical problem here ,so the withdrawal for Quicktender will be delay now
Nicol: but we try to sort out asap
Nicol: hopefully your withdrawal can be approved on Monday or Tuesday for you
Debra Barnes: Should I change my withdrawal to ACH?
Nicol: yes, if you want to , or just wait till monday to see if they can sort out the problem for QT or not
Nicol: if still not ,just request withdrawal by ACH then
Debra Barnes: Okay. I will wait until tomorrow. Thank you.
Debra Barnes: Do I contact you or the cashier by email?
Nicol: both way, you can always come back to us ,we are 24/7
Debra Barnes: Thank you.
Nicol: welcome

 

[vegetagirl2008]

My withdrawal to ACH was unsuccessful and was sent back to the casino, now I have to send it through my Quicktender account which may take days even weeks, well so much for that..

 

[Mavin1]

I have often wondered what 48 hours actually means? Do they mean 8 business hours in a day, do they count the 48 hours day and night, making it 2 days? How is it actually figured?
It would be nice if the terms made this clearer.

 

[anniemac]

CW must have gotten their QT problem fixed cause I withdrew last night and it was in my account this morning.

 

[daveboz]

SORRY WRONG DATE