I also understand that you can no longer send what you do not have or use any longer. What I was trying to point out was maybe the player in question has not even sent in a photo id and the verification papers to club world.
I know and for a fact on your second deposit with club your account gets locked till you do provide these. My friend just joined club and their account needs those papers. I drove over and helped them get them submitted and they are set to go. The free chip this player used was it loyalty points a managers bonus then if so then the cashout means for id should different also.
Have they also provided a updated bill to at least show who they are as the rest of the players had to provide all this info why should this person be any different. Seeing the lack of the op from returning to respond to any of these questions makes me wonder also.
I know and for a fact on your second deposit with club your account gets locked till you do provide these. My friend just joined club and their account needs those papers. I drove over and helped them get them submitted and they are set to go. The free chip this player used was it loyalty points a managers bonus then if so then the cashout means for id should different also.
Have they also provided a updated bill to at least show who they are as the rest of the players had to provide all this info why should this person be any different. Seeing the lack of the op from returning to respond to any of these questions makes me wonder also.