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Resolved Club World BS!!! NO PAY!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Lounice35, Jun 28, 2009.

    Jun 28, 2009
  1. Lounice35

    Lounice35 Mr. PABnonaccred PABnoaccred2 PABaccred

    Occupation:
    Autism Consultant
    Location:
    Honolulu
    Can Anyone help me. Club World is insisting I provide copies of all three cards I used at their site before releasing a withdrawal. One was a closed checking account. One was a disposable gift card. And one I provided a copy of.

    Another thing is that when I just finally won, it was on a FREE CHIP.


    All other documents are good. Haven't i proved enough??????

    They never ask for anything when I deposit. I don't get it?????



    Anyone, PLease. They owe, they should pay. Luis
     
  2. Jun 28, 2009
  3. jackieb7

    jackieb7 Experienced Member PABnoaccred PABaccred

    Occupation:
    bb
    Location:
    x
    good luck

    you can try sending a pint of blood and a urine specimen then you just might convince them.. I know this doesnt help but I know how frustrating it can be. Good Luck to you.
     
    1 person likes this.
  4. Jun 28, 2009
  5. AussieGambler21

    AussieGambler21 Dormant account

    Occupation:
    Farm Labourer
    Location:
    NSW Australia
    Did you explain this all to them and if you did what did they say?

    Also be aware that if you are planning on filing a PAB about this it's probably not too wise getting into all the details on whats happening with your withdrawal/dispute.

    You should have a careful read of all the info available on the main Casinomeister site as to what you should do and what your rights and responsibilities are.

    By the Way it is not too unusual for a casino not to request documentation until a withdrawal is requested which is why it is suggested that you get your documents in before you start playing.
     
  6. Jun 28, 2009
  7. farookh

    farookh Dormant account

    Occupation:
    Unemployed
    Location:
    main street USA
    re:

    I've seen this before with other casinos and I honestly don't feel it is right to insist that you have the physical card images. What happens if your bank closes your account and tells you to destroy all the cards, while still receiving a statement and paying? What if a prepaid card is used and later destroyed. Not thinking at the time, you may need it later. IMO, a statement of the card, a bill in your name and ID should suffice. When someone doesn't have the actual card, they don't have it. There's nothing they can do in many cases. If a card is cancelled, a bank is not going to send you a new card.
     
  8. Jun 28, 2009
  9. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Im not sure if this will help, but I know when i send off a email with all my id the email service i use keeps a copy of what I sent. Can you not open up one of the other emails you used to send off your id to another casino, and copy that credit card image for clubworld. I know with this group on my second deposit they phoned me saying all other deposits are blocked. Lauren walked me through sending off my info to them. This was my first time having to send it off to a casino, so for me this was a great help as a newbie.
    I sent off drivers lisc. visa and wrote out the fax back form and all was accepted within the hour.
    If your computer email system does not keep a copy of your emails you forwarded, try asking another casino that has your info to send you a copy of what you sent them.
     
    3 people like this.
  10. Jun 28, 2009
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I agree what they are asking for is totally ridiculous.

    Have you tried contacting the rep Tom here? If not PM him:-
    http://www.casinomeister.com/forums/private.php?do=newpm&u=8317
    (I think Tom might be on holiday, so copy your PM to CWC-Martyn)

    I'm sure he can help sort this out for you and avoid a PaB.

    KK
     
    2 people like this.
  12. Jun 28, 2009
  13. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    KK to some point I do agree with you, but in all fairness lets look at this from clubworlds view. If they won on a free chip how are they suppose to pay this player. The only deposits they have made was on a disposable credit card and one from a checking account. Now the player did not say what id they did send off, was it a valid drivers permit and updated phone bill. If they have opened a ewallet account their info so club could pay them. If its a private check they are looking for then more id is needed plus the amount allowed to win on a free chip does not cover the amount allowed to withdraw.

    And a little surprised that club has not asked for their id prior to this. My friend is on their second deposit and sure enough club wants their id for a 3rd deposit.

    Luis there must be something you can use for photo id. Even a bank statement, and block out the numbers just leave your name on their so they can verify it with your verification papers.
     
    3 people like this.
  14. Jun 28, 2009
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    A letter from said bank that you had such an such credit card on that account ask for a letter of CC# you can say it is for a Ebay dispute

    I dont use the gift cards but dont you have to register them somewhere or activate them if so they should have a record

    an so you provided a copy of 1 so I think maybe try the above suggestions
    an by all means Good Luck also next time save the cards no cash on them what damage can they do by keeping them cept to say wow I loaded that many cards an gambled online
    again Good Luck
    Cindy:rolleyes:
     
    2 people like this.
  16. Jun 28, 2009
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The problem is how long? These requests seem to have no backward limit. You might save them for a year, think all is fine, and get a request out of the blue for a card used over a year ago.

    Gift cards do not have statements, and once gone are gone without any record being left - the record, or "image" of such a card is the transaction itself, and the casino will already have a record of this, but the player will NOT have a separate record. Casinos know damn well this is how GIFT cards work, and they know DAMN WELL what has to be done for US based players, who have long had to use disposable gift cards rather than credit cards. Front line support are too keen to run rings around a player rather than admit they are out of their depth with an issue and refer it up the chain. No doubt their script states that it should be simple for a player to provide an image of a currently used normal credit card, but fail to recognise that this does NOT apply to gift cards, or indeed closed accounts where the bank has insisted on destruction or return of the card WHICH IS ALSO FOR SECURITY REASONS.

    Not being able to provide a card BECAUSE YOU NO LONGER HAVE IT is NOT "player fraud", and casinos should NOT be using this to avoid paying out.
    It is PERFECTLY REASONABLE for a player to no longer have an EXPIRED card, or one for a closed account. What is UNREASONABLE is for a player to be currently using a card yet be claiming "not to have it" and unable to provide an image - this would be where there would be strong indications for potential fraud, using the card details from a card they don't own.

    This kind of thing should go straight to PAB, because it seems the rep is on holiday, and Martyn is the rep for the affiliate program, rather than the casino, and may not be able to look into this efficiently. No harm in trying though, as it would depend on how close the two departments work together.
     
    1 person likes this.
  18. Jun 29, 2009
  19. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Right now i would like to hear more from the op. What kind of id did they already forward off is the question here. From the way im reading it, all they sent off was a copy of a bank statement that is no longer valid. What other personal id did they forward. If they have then yes a club world needs to address this issue. If they have not provided any photo id then this is what they also need to send off with their verification form.
     
    1 person likes this.
  20. Jun 29, 2009
  21. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    I agree with Laura that OP needs to update this thread as my deposit/withdrawal experiences with Club World have all been timely and professional.
     
    1 person likes this.
  22. Jun 29, 2009
  23. Kenny Lingus

    Kenny Lingus Tard Counter

    Occupation:
    Mortgage Industry
    Location:
    Near Chicago, Illinois
    I have said it before and I'll say it again - if a casino accepts your deposit, then, absent of provable fraud, they should be required to pay you any winnings...

    OR ELSE THEY SHOULD BE CONSIDERED ROGUE!

    I know the CM disagrees with this, but I am still waiting to hear a good argument that answers the following question in the favor of any casino who utilizes this tactic:

    Why is it OK to take a deposit without verifying ANYTHING, but also deny any payout until "proper verification" is produced?

    The casinos want it both ways - to take your money no questions asked, and to deny payouts without you jumping through (at least) a few hoops.

    How can that be justified as anything but an unfair policy?
     
    3 people like this.
  24. Jun 29, 2009
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    It may be time that reputable online casinos introduce an early verification program.

    Maybe an extra bonus could be offered on their first deposit or even lower WR etc if they verify beforehand.

    It might solve a lot of these issues.
     
    2 people like this.
  26. Jun 29, 2009
  27. AussieGambler21

    AussieGambler21 Dormant account

    Occupation:
    Farm Labourer
    Location:
    NSW Australia
    I agree with you on this one nifty although i think some casinos do already have an "early verification program" as you call it.

    I say this because when i first signed up to 32Red a few months ago my account was locked and i was asked to verify my identity within about half an hour of making my first deposit (my first deposit was about a week after signing up from memory).

    Once i completely verified my identity, my account was fully reopened and i have never had a problem since and have been a very satisfied customer since then.
     
  28. Jun 29, 2009
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You are misinformed. In general you've described the very policy we use to pursue the vast majority of the PAB complaints that we receive.
     
  30. Jun 29, 2009
  31. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Keep in mind here the player won this money on a free chip. And from what i understand club worlds policy is still the same, after the initial deposit, they ask you to verify your account. If casinos never asked anything from us I can only imagine how many players would have multiple accounts to play these free chips with.
    And yes i agree a few of these casinos have gotten way out of hand asking for id from some of us. But we are talking about club world here and most of us cm members have played there and know their policy.
    So for club not to pay on a free chip is unheard of, I wish the op would come back and answer what id they have forward. If the free chip was loyalty points or managers bonus that would make a difference also.
     
    2 people like this.
  32. Jun 30, 2009
  33. Kenny Lingus

    Kenny Lingus Tard Counter

    Occupation:
    Mortgage Industry
    Location:
    Near Chicago, Illinois
    Well that may be, but this point was discussed in another thread and CM said that it was not possible for a casino to verify identity before play as they would lose too much business. I will try and find the thread/post(s) for you.
     
  34. Jun 30, 2009
  35. Kenny Lingus

    Kenny Lingus Tard Counter

    Occupation:
    Mortgage Industry
    Location:
    Near Chicago, Illinois
    It would only matter, in my mind, if the free chip was given without any deposit, ever. In this case, however, this player has deposited multiple times.

    I would think that a first deposit with a limit of, say $250, without any verification would be fine by me. In my opinion, no second deposit (or large first deposit) should be accepted without verification unless the casino is willing to pay out without verification as well.
     
  36. Jun 30, 2009
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I remember this too but business is business and while not ethically correct, this is the way they conduct things. However, the good casinos are those who will not take advantage of this and hassle the customer with ridculous requests. In recent times, my docs were approved with amazing speed at Titan, Grandevegas, Cherry Red, Aladdinsgold and several other RTG casinos with the latter one a CW casino.

    Frankly, while the argument of why a deposit is approved with lightning speed whereas a withdrawal crawls at a snails' pace is forever debatable the fact that operators dont want to lose business through verification of identities is understandable unless the whole industry conforms to the same standard. What we can do is to ensure that the operators do not use these as stall tactics where verification is loose on deposits but extremely rigid on withdrawals especially when sending funds back through the method of deposit.
     
    2 people like this.
  38. Jun 30, 2009
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yes, but that's not what you were talking about.

    When you wrote "I know the CM disagrees with this" it could be taken to refer to either your previous statement (that players should be paid in the absence of fraud) and your following statement (that identity verification happens at withdrawal time and not deposit time).

    Obviously I read it to be the former, hence my statement to you.
     
    1 person likes this.

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