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Roguish Closed account at Slots Jungle casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Faby, Oct 25, 2011.

Tags:
    Oct 25, 2011
  1. Faby

    Faby Dormant account

    Occupation:
    Student
    Location:
    Romania
    I won over 200$ from the 15$ no deposit bonus on 30 of septeber. To withdraw 100$ (the maximum from this nodeposit bonus) I maked a minimum deposit of 21$ with moneybookers credit card on 8 of october and in the same day I sent them the complete faxback form along with the documents required.
    Since then I never get a response about what happened with my withdrawal or my documents. I entered live chat several times since then and they told me that they are processing my documents and that my documents had been sent to a special finance team. It's 2 weeks and a half from then and I did not get a response yet and this process had to last 3-4-5 days at most, and it's been about 12-13 business days and still nothing. I sent emails to the finance team as the live chat support told me and never responded.
    I think they don't want to pay me and I don't know why because I did everything they wanted and it's not a big amout of money.

    Update: I received a mail from the support and he told me this : "Dear Aspra



    Management has decided to close your account and refund your deposit. Please allow a few days for the refund



    Regards

    Kurt Draper

    Finance "

    I don't know why they closed the account I did everything good, nothing was wrong. I sent them all the documents, all the paper they asked for and now, when it's almost 3 weeks from when I submitted them the documents they told me that my account was closed. I don't know why. Please let me know if you can solve this.

    Thank you for reading this. Waiting forward hearing from you.
     
    1 person likes this.
  2. Oct 26, 2011
  3. Faby

    Faby Dormant account

    Occupation:
    Student
    Location:
    Romania
    Seems like nobody wants to respond me. But I will continue and say what I have to say.
    I send yesterday a mail to support asking for exponations. Today they responded like I did not existed:
    "Dear Aspra


    This decision was made by management and they have closed your account,



    Regards

    Kurt Draper

    Finance"

    I maked several complaints at several sites and one of the moderators from one of this sites told me that management found some irregularities at my account and that's why they closed my account. I think that they just didn't want to pay the 100$. And this is not a big amout, but it was very important to me. However I can't imagine what happens to that which win more than 200-300$.
    From what I googled on the internet they seemed to be an ok Casino and nobody complained that they did not pay. Slow pays or whatever something else, but not that they did not pay the winnings. Now what I'm asking is some exponations on why they closed my account.
    I can send them any documents they want but I'm sure that that's not what they want.
    I'm pretty sure that what they want now is not to pay a god damn hundred of bucks.

    Thank you for reading. Again.
     
  4. Oct 26, 2011
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    As this casino is NOT in the CM Rogue Pit or on the No Can Do list, you can Pitch-A Bitch if necessary.

    But first - STOP posting any more details about your case.
    Then please send the casino representative a Private Message about your problem by following this link: danielg

    After giving him a reasonable amount of time, if he does not put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    Good luck!
    KK
     
    2 people like this.
  6. Oct 27, 2011
  7. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Read my post on Casino Titan

    this appears to be a group that offers big bonuses but really doesn't like you claiming them. After you first withdrawal they will ban you from futher deposit bonuses and to claim you comp points takes an act of god.

    But, I have won frequently accross their casinos even without their bonuses!

    And, they pay really fast to u.s. players.

    So, got to take the bad with the good I guess.

    Why would they close your account?
     
  8. Oct 27, 2011
  9. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    They pay really fast?!?!? Holy moly, did I miss something? I coulda swore that it takes like 14 business days to get a payout from the WinPalace group.:confused: Then it's like $300 a week if they do pay, right?

    Either way, good luck with your issue and I hope you get it resolved asap.
     
  10. Oct 27, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Given you have submitted claims at several sites and all of them being rejected due to "account irregularities", I would think VERY carefully before you submit a PAB.

    Why?

    Well, if you have done something wrong like claimed the bonus before on multiple accounts, or using fake ID, then you WILL get caught during the PAB process and you could quite possibly be banned from the site.

    If you are 100% convinced of your innocence however, the PAB service is the fairest resolution service around so you should most definitely go ahead.
     
    1 person likes this.
  12. Oct 27, 2011
  13. Faby

    Faby Dormant account

    Occupation:
    Student
    Location:
    Romania
    You misunderstood what I said. I submitted complains at several sites(two actually) about this site and one of the sites talked to the manager from the casino and told me that they closed my account due to account irregularities. I sent my complain before my account was closed and he said to me that because I did not wrote that in my complain because I received the news about 2-3 hours later from the time I submitted the complains at 2 different sites.
    Whatever, this is not what it matters. It matters that they did not give any logical exponation. What means to them "irregularities" because I don't know. I did not maked several accounts or something like that. The only thing I can be blamed for is that I maked an account with another casino that is on their network but I don't see this as a problem.Maybe that's the problem. I really don't know but I'm sure of one thing. I did not make any account besides of this, and no one from my computer or network did. I'm certain of this.
    I don't know what is the problem but I hope I will find out. Maybe that's the last time I play at a casino. I played at several casinos and all of them paid, I don't want to give names but this one just screwed me.
     
  14. Oct 28, 2011
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    KasinoKing gave you the link to danielg, the rep for Slots Jungle. The link in his post is clickable, then send him a private message with your account details so he can look into it for you.

    The weekend is coming up, so give him a few days.

    In case you need to PAB, refrain from posting further for your own sake. Discussing your issue can damage your ability to even PAB, and can damage the willingness of a casino to cooperate in solving your issue.
     
  16. Oct 28, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Such irregularities on a single account will be because information you provided in the software does not appear to match information from other sources, such as your ID documents or your deposit method. It could be that addresses don't match, or names don't match. It could even be that the details don't match between the two accounts you say you have registered with this group at different casinos.

    It is not necessarily an accusation of multi-accounting, but any irregularities make it appear that you are trying to hide something, and this then makes them suspicious that you are trying to do something you shouldn't.

    They have dealt with this by closing your account, and you will probably find the other account with the group has also been closed.
     
  18. Oct 29, 2011
  19. Faby

    Faby Dormant account

    Occupation:
    Student
    Location:
    Romania
    I'm not trying to hide anything. I don't know really what they found but I'm really curious
     
  20. Oct 29, 2011
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well Pitch-A-Bitch then and maybe you'll find out!
    The longer you go on without putting in your PAB, the more suspicious the members here will get.

    KK
     
  22. Oct 29, 2011
  23. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I agree with KK, he has provided you with the necessary links. Stop posting and do something about it. You're the only one who can take the first step to answering your own questions...
     
  24. Nov 7, 2011
  25. Faby

    Faby Dormant account

    Occupation:
    Student
    Location:
    Romania
    Hello

    It's been some time since I've wrote here last time. I did not PAB but however in the meantime I waited for a response from an alternate site that I've maked a complaint to. I don't want to give names maybe because it's not allowed. After I thought that I lost the battle I received a response today from that site and it sounds like this : "hi Aspraf,I'm checking with the SJ casino for the reason and i promise we will get to the bottom of this. affactive is the marketing provider for slotsjungle and i can assure you that if we will not get suitable explanation from Slotsjungle CS we will ask them to pay you the winnings.i will contact you as soon as I'll receive a reply.regards,Rick ". 1 hour after this response I've received 2 mails from the casino. First:
    "Dear Aspra,



    Recently we have flagged your account as high risk due to the fact that it strongly resembles many other accounts, all of which are suspected of bonus fraud or terms and conditions violation.



    We have decided to pay you your winnings in full, however we will not be able to leave your account open due to the security risk explained above.



    Please note that we sincerely apologize for any inconvenience this may have caused you.



    Kind regards,

    Ron Haywood

    Fraud Prevention

    SlotsJungle.com "

    and second : " Dear Aspra

    I just wanted to confirm with you that we have received your Faxback form and it has been authorized.

    Please note, SlotsJungle pays out withdrawals 4 business days from the time your Faxback has been approved.

    Should you have any questions with regards to your withdrawal, our Client Care Team is standing by waiting to assist you via Live Chat or:

    Email: This email is not visible to you.
    Phone:
    USA 1-877-738-7064
    UK 44-(0)808-234-3804
    Canada 1-888-811-4090

    Have a pleasant day.

    Sincerely,

    Accounting Department
    SlotsJungle Casino"

    It seems like, in the end, the patience I showed paid off. Thank you for all that posted here and that supported me, and I wish to thank to those that did not supported me also. Have a nice day :)
     
    2 people like this.
  26. Nov 7, 2011
  27. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    I think you inadvertently may have named them? Just letting you know! :D


    Cheers
    Gremmy
     
  28. Nov 7, 2011
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    He meant the name of the other website which helped him.
    The name of the casino was already in the thread title! :p

    KK
     
    1 person likes this.
  30. Nov 7, 2011
  31. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    [​IMG] Duh!!
    That'll teach me to skim read and then comment!:oops:
     
  32. Nov 8, 2011
  33. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    My experience...

    Well call me stupid! I thought winpalace was a sister of casino titan and slots jungle but I was wrong. So when I said they paid fast, I was speaking of Casino Titan and Slots Jungle (thinking winpalace was part of the group).

    I have a withdrawal at Winpalace pending since 11/1/2011 told it takes 10 days by chat(several minutes ago)
     
  34. Nov 8, 2011
  35. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Well, its nice to know I am not the ONLY one who gets confused. I asked for my bonus offer at Slotland, but it was from Slotsville.........Duh....

    Diane
     
  36. Nov 8, 2011
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Those casinos ARE all part of the Win Palace group.
    I'm getting confused now - what is going on here? :confused:

    KK
     
    1 person likes this.
  38. Nov 8, 2011
  39. danielg

    danielg Banned User -violation of forum policies of i-Gami

    Occupation:
    affiliate manager
    Location:
    Cyprus
    Me too:eek2:
     

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