Roguish Closed account at Slots Jungle casino

Faby

Dormant account
Joined
Oct 25, 2011
Location
Romania
I won over 200$ from the 15$ no deposit bonus on 30 of septeber. To withdraw 100$ (the maximum from this nodeposit bonus) I maked a minimum deposit of 21$ with moneybookers credit card on 8 of october and in the same day I sent them the complete faxback form along with the documents required.
Since then I never get a response about what happened with my withdrawal or my documents. I entered live chat several times since then and they told me that they are processing my documents and that my documents had been sent to a special finance team. It's 2 weeks and a half from then and I did not get a response yet and this process had to last 3-4-5 days at most, and it's been about 12-13 business days and still nothing. I sent emails to the finance team as the live chat support told me and never responded.
I think they don't want to pay me and I don't know why because I did everything they wanted and it's not a big amout of money.

Update: I received a mail from the support and he told me this : "Dear Aspra



Management has decided to close your account and refund your deposit. Please allow a few days for the refund



Regards

Kurt Draper

Finance "

I don't know why they closed the account I did everything good, nothing was wrong. I sent them all the documents, all the paper they asked for and now, when it's almost 3 weeks from when I submitted them the documents they told me that my account was closed. I don't know why. Please let me know if you can solve this.

Thank you for reading this. Waiting forward hearing from you.
 

Faby

Dormant account
Joined
Oct 25, 2011
Location
Romania
Seems like nobody wants to respond me. But I will continue and say what I have to say.
I send yesterday a mail to support asking for exponations. Today they responded like I did not existed:
"Dear Aspra


This decision was made by management and they have closed your account,



Regards

Kurt Draper

Finance"

I maked several complaints at several sites and one of the moderators from one of this sites told me that management found some irregularities at my account and that's why they closed my account. I think that they just didn't want to pay the 100$. And this is not a big amout, but it was very important to me. However I can't imagine what happens to that which win more than 200-300$.
From what I googled on the internet they seemed to be an ok Casino and nobody complained that they did not pay. Slow pays or whatever something else, but not that they did not pay the winnings. Now what I'm asking is some exponations on why they closed my account.
I can send them any documents they want but I'm sure that that's not what they want.
I'm pretty sure that what they want now is not to pay a god damn hundred of bucks.

Thank you for reading. Again.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Thank you for reading this. Waiting forward hearing from you.
As this casino is NOT in the CM Rogue Pit or on the No Can Do list, you can Pitch-A Bitch if necessary.

But first - STOP posting any more details about your case.
Then please send the casino representative a Private Message about your problem by following this link: Link Outdated / Removed

After giving him a reasonable amount of time, if he does not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Good luck!
KK
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Read my post on Casino Titan

this appears to be a group that offers big bonuses but really doesn't like you claiming them. After you first withdrawal they will ban you from futher deposit bonuses and to claim you comp points takes an act of god.

But, I have won frequently accross their casinos even without their bonuses!

And, they pay really fast to u.s. players.

So, got to take the bad with the good I guess.

Why would they close your account?
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
They pay really fast?!?!? Holy moly, did I miss something? I coulda swore that it takes like 14 business days to get a payout from the WinPalace group.:confused: Then it's like $300 a week if they do pay, right?

Either way, good luck with your issue and I hope you get it resolved asap.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Given you have submitted claims at several sites and all of them being rejected due to "account irregularities", I would think VERY carefully before you submit a PAB.

Why?

Well, if you have done something wrong like claimed the bonus before on multiple accounts, or using fake ID, then you WILL get caught during the PAB process and you could quite possibly be banned from the site.

If you are 100% convinced of your innocence however, the PAB service is the fairest resolution service around so you should most definitely go ahead.
 

Faby

Dormant account
Joined
Oct 25, 2011
Location
Romania
Given you have submitted claims at several sites and all of them being rejected due to "account irregularities", I would think VERY carefully before you submit a PAB.

Why?

Well, if you have done something wrong like claimed the bonus before on multiple accounts, or using fake ID, then you WILL get caught during the PAB process and you could quite possibly be banned from the site.

If you are 100% convinced of your innocence however, the PAB service is the fairest resolution service around so you should most definitely go ahead.
You misunderstood what I said. I submitted complains at several sites(two actually) about this site and one of the sites talked to the manager from the casino and told me that they closed my account due to account irregularities. I sent my complain before my account was closed and he said to me that because I did not wrote that in my complain because I received the news about 2-3 hours later from the time I submitted the complains at 2 different sites.
Whatever, this is not what it matters. It matters that they did not give any logical exponation. What means to them "irregularities" because I don't know. I did not maked several accounts or something like that. The only thing I can be blamed for is that I maked an account with another casino that is on their network but I don't see this as a problem.Maybe that's the problem. I really don't know but I'm sure of one thing. I did not make any account besides of this, and no one from my computer or network did. I'm certain of this.
I don't know what is the problem but I hope I will find out. Maybe that's the last time I play at a casino. I played at several casinos and all of them paid, I don't want to give names but this one just screwed me.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
KasinoKing gave you the link to danielg, the rep for Slots Jungle. The link in his post is clickable, then send him a private message with your account details so he can look into it for you.

The weekend is coming up, so give him a few days.

In case you need to PAB, refrain from posting further for your own sake. Discussing your issue can damage your ability to even PAB, and can damage the willingness of a casino to cooperate in solving your issue.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
You misunderstood what I said. I submitted complains at several sites(two actually) about this site and one of the sites talked to the manager from the casino and told me that they closed my account due to account irregularities. I sent my complain before my account was closed and he said to me that because I did not wrote that in my complain because I received the news about 2-3 hours later from the time I submitted the complains at 2 different sites.
Whatever, this is not what it matters. It matters that they did not give any logical exponation. What means to them "irregularities" because I don't know. I did not maked several accounts or something like that. The only thing I can be blamed for is that I maked an account with another casino that is on their network but I don't see this as a problem.Maybe that's the problem. I really don't know but I'm sure of one thing. I did not make any account besides of this, and no one from my computer or network did. I'm certain of this.
I don't know what is the problem but I hope I will find out. Maybe that's the last time I play at a casino. I played at several casinos and all of them paid, I don't want to give names but this one just screwed me.

Such irregularities on a single account will be because information you provided in the software does not appear to match information from other sources, such as your ID documents or your deposit method. It could be that addresses don't match, or names don't match. It could even be that the details don't match between the two accounts you say you have registered with this group at different casinos.

It is not necessarily an accusation of multi-accounting, but any irregularities make it appear that you are trying to hide something, and this then makes them suspicious that you are trying to do something you shouldn't.

They have dealt with this by closing your account, and you will probably find the other account with the group has also been closed.
 

Faby

Dormant account
Joined
Oct 25, 2011
Location
Romania
I'm not trying to hide anything. I don't know really what they found but I'm really curious
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I'm not trying to hide anything. I don't know really what they found but I'm really curious
Well Pitch-A-Bitch then and maybe you'll find out!
The longer you go on without putting in your PAB, the more suspicious the members here will get.

KK
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I agree with KK, he has provided you with the necessary links. Stop posting and do something about it. You're the only one who can take the first step to answering your own questions...
 

Faby

Dormant account
Joined
Oct 25, 2011
Location
Romania
Hello

It's been some time since I've wrote here last time. I did not PAB but however in the meantime I waited for a response from an alternate site that I've maked a complaint to. I don't want to give names maybe because it's not allowed. After I thought that I lost the battle I received a response today from that site and it sounds like this : "hi Aspraf,I'm checking with the SJ casino for the reason and i promise we will get to the bottom of this. affactive is the marketing provider for slotsjungle and i can assure you that if we will not get suitable explanation from Slotsjungle CS we will ask them to pay you the winnings.i will contact you as soon as I'll receive a reply.regards,Rick ". 1 hour after this response I've received 2 mails from the casino. First:
"Dear Aspra,



Recently we have flagged your account as high risk due to the fact that it strongly resembles many other accounts, all of which are suspected of bonus fraud or terms and conditions violation.



We have decided to pay you your winnings in full, however we will not be able to leave your account open due to the security risk explained above.



Please note that we sincerely apologize for any inconvenience this may have caused you.



Kind regards,

Ron Haywood

Fraud Prevention

SlotsJungle.com "

and second : " Dear Aspra

I just wanted to confirm with you that we have received your Faxback form and it has been authorized.

Please note, SlotsJungle pays out withdrawals 4 business days from the time your Faxback has been approved.

Should you have any questions with regards to your withdrawal, our Client Care Team is standing by waiting to assist you via Live Chat or:

Email: Fin[email protected]
Phone:
USA 1-877-738-7064
UK 44-(0)808-234-3804
Canada 1-888-811-4090

Have a pleasant day.

Sincerely,

Accounting Department
SlotsJungle Casino"

It seems like, in the end, the patience I showed paid off. Thank you for all that posted here and that supported me, and I wish to thank to those that did not supported me also. Have a nice day :)
 

Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
It's been some time since I've wrote here last time. I did not PAB but however in the meantime I waited for a response from an alternate site that I've maked a complaint to. I don't want to give names maybe because it's not allowed. After I thought that I lost the battle I received a response today from that site and it sounds like this : "hi Aspraf,I'm checking with the SJ casino for the reason and i promise we will get to the bottom of this. affactive is the marketing provider for slotsjungle and i can assure you that if we will not get suitable explanation from Slotsjungle CS we will ask them to pay you the winnings.i will contact you as soon as I'll receive a reply.regards,Rick ". 1 hour after this response I've received 2 mails from the casino. First:
"Dear Aspra,

I think you inadvertently may have named them? Just letting you know! :D


Cheers
Gremmy
 

Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
He meant the name of the other website which helped him.
The name of the casino was already in the thread title! :p

KK

smiley-gen162.gif
Duh!!
That'll teach me to skim read and then comment!:oops:
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
My experience...

They pay really fast?!?!? Holy moly, did I miss something? I coulda swore that it takes like 14 business days to get a payout from the WinPalace group.:confused: Then it's like $300 a week if they do pay, right?

Either way, good luck with your issue and I hope you get it resolved asap.

Well call me stupid! I thought winpalace was a sister of casino titan and slots jungle but I was wrong. So when I said they paid fast, I was speaking of Casino Titan and Slots Jungle (thinking winpalace was part of the group).

I have a withdrawal at Winpalace pending since 11/1/2011 told it takes 10 days by chat(several minutes ago)
 

Diane

Dormant account
Joined
Dec 20, 2009
Location
WI
Well call me stupid! I thought winpalace was a sister of casino titan and slots jungle but I was wrong. So when I said they paid fast, I was speaking of Casino Titan and Slots Jungle (thinking winpalace was part of the group).

I have a withdrawal at Winpalace pending since 11/1/2011 told it takes 10 days by chat(several minutes ago)

Well, its nice to know I am not the ONLY one who gets confused. I asked for my bonus offer at Slotland, but it was from Slotsville.........Duh....

Diane
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Well call me stupid! I thought winpalace was a sister of casino titan and slots jungle but I was wrong. So when I said they paid fast, I was speaking of Casino Titan and Slots Jungle (thinking winpalace was part of the group).

I have a withdrawal at Winpalace pending since 11/1/2011 told it takes 10 days by chat(several minutes ago)
Those casinos ARE all part of the Win Palace group.
I'm getting confused now - what is going on here? :confused:

KK
 
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