I won over 200$ from the 15$ no deposit bonus on 30 of septeber. To withdraw 100$ (the maximum from this nodeposit bonus) I maked a minimum deposit of 21$ with moneybookers credit card on 8 of october and in the same day I sent them the complete faxback form along with the documents required.
Since then I never get a response about what happened with my withdrawal or my documents. I entered live chat several times since then and they told me that they are processing my documents and that my documents had been sent to a special finance team. It's 2 weeks and a half from then and I did not get a response yet and this process had to last 3-4-5 days at most, and it's been about 12-13 business days and still nothing. I sent emails to the finance team as the live chat support told me and never responded.
I think they don't want to pay me and I don't know why because I did everything they wanted and it's not a big amout of money.
Update: I received a mail from the support and he told me this : "Dear Aspra
Management has decided to close your account and refund your deposit. Please allow a few days for the refund
Regards
Kurt Draper
Finance "
I don't know why they closed the account I did everything good, nothing was wrong. I sent them all the documents, all the paper they asked for and now, when it's almost 3 weeks from when I submitted them the documents they told me that my account was closed. I don't know why. Please let me know if you can solve this.
Thank you for reading this. Waiting forward hearing from you.
Since then I never get a response about what happened with my withdrawal or my documents. I entered live chat several times since then and they told me that they are processing my documents and that my documents had been sent to a special finance team. It's 2 weeks and a half from then and I did not get a response yet and this process had to last 3-4-5 days at most, and it's been about 12-13 business days and still nothing. I sent emails to the finance team as the live chat support told me and never responded.
I think they don't want to pay me and I don't know why because I did everything they wanted and it's not a big amout of money.
Update: I received a mail from the support and he told me this : "Dear Aspra
Management has decided to close your account and refund your deposit. Please allow a few days for the refund
Regards
Kurt Draper
Finance "
I don't know why they closed the account I did everything good, nothing was wrong. I sent them all the documents, all the paper they asked for and now, when it's almost 3 weeks from when I submitted them the documents they told me that my account was closed. I don't know why. Please let me know if you can solve this.
Thank you for reading this. Waiting forward hearing from you.