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CLICK2PAY OFFICIALLY DISCONTINUES ALL WITHDRAWALS

Discussion in 'Casino Industry Discussion' started by footdr, May 18, 2007.

    May 18, 2007
  1. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I recieved this email today in response to my withdrawal request. IT IS NOT GOOD NEWS. Not sure who all is affected.

    .
    >
    Of course they made no announcement of their policy change. They are in breach of their contract with account holders. But so what, they know there is nothing anyone can do.

    This company clearly can not be trusted. When they say they are working on a solution, I doubt it, because the removal of the withdrawal link was "temporary" and lack of tollfree number was "temporary". They are a bunch of liars.
     
    Last edited: May 18, 2007
    4 people like this.
  2. May 18, 2007
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I would be leary of that 'your funds will remain accessible' bit, also. Don't know how you folks can get your money out, other than a quick empty of your account into casinos (or buy other goods). But please, players, don't think you can dump into a casino/poker room and then do an immediate alternate withdrawal. Money deposited must be wagered.

    And C2P has made this even worse for USA players as they wouldn't process withdrawals for less than $1500. I'm sure there are some players using C2P to 'hold' funds till they reach the allowed w/d amount.

    I wouldn't be surprised to see a 'C2p Coalition' before summer begins...

    Good luck to all.
     
  4. May 18, 2007
  5. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    Well damn! I know it had to happen eventually, but damn!
     
  6. May 18, 2007
  7. Professor

    Professor Dormant account

    Occupation:
    Webmaster - Community Moderator
    Location:
    DontArrestMe USA
    I am not the least bit surprised. Click2Wait has been on shaky ground ground since last October.
     
  8. May 19, 2007
  9. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    No surprise there. Use them to deposit and then transfer around tro someone who will mail you a check.
     
  10. May 19, 2007
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    CLICK2PAY DUPLICATE CHARGES OF OVER $700.00

    On top of them denying my withdrawal of $4000.00, As I redeposited money on 5/17 to various casinos, each deposit was subtracted from my C2p balance of 4000.00. THEN THEY CHARGED MY BANK ACCOUNT DEBIT CARD TOO.

    Their response when I advised them that they submitted duplicate charges of over 700.00 to my checking account was to send them a copy of my statement.

    Are they out of their minds!!!! I told them that they should be able to investigate it on their end. Response: we only show one debit for each transaction!!!! So I have to prove they doubled billed me and can't do that until closing date of my next statement as they will not accept a copy of only the transactions in question, even though each of them has their transaction number on it and they could easily look it up with that number.

    They are totally incompetent to handle large sums of money. They couldn't manage their way out of paper bag!!!!!!

    Jerks!!!!!!
     
  12. May 19, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Complain to your bank, Since they have officially announced they no longer process to the US, this is damn near fraud. Block the card at your bank for Click2Pay, wait for it to take effect, dump the rest of your Click2Pay balance into a casino or two (making sure they don't insist on sending funds back to Click2Pay.
    When your Click2Pay account is empty, you can hit them hard on this without any danger of them locking down your account and trapping the rest of the $4000.
    At least, unlike Neteller, you have a window of opportunity to get your funds out into a casino. Remember what happened when Neteller were "working on a solution", it turned out the funds had been effectively frozen, and as far as I am aware this is still the case with a "solution being worked out with the DoJ to return funds to clients".

    In terms of getting them out again, casinos do not let themselves be used like this, although they may make an exception for a very good customer. Really, the casino industry should be more flexible in this situation, after all, players are in this position with Click2Pay because they continued to play at the casinos in question instead of vanishing at the slightest hint of trouble (as many casinos did).
     
  14. May 21, 2007
  15. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    Well, I got the same response to my query about withdrawals.

    I wonder if non-US customers are having problem?

    I also heard a rumor that c2p might send out checks, denominated in euros, for a fee. Don't know if it's true. And don't know what I'd do with a euro-denominated check.

    Anyway, I went ahead and decided to "launder" some of the cash locked up in my c2p account. Found a couple of casinos that still pay fairly quick, and don't demand that withdrawals go back to same source as deposit. It's basically depsit, gamble it up (I still try to double my money with big bets, it makes Gamblor happy), and request withdrawal to ecocard or check. We'll see how that goes.
     
  16. May 21, 2007
  17. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    As far as I know, only members of Austria, Germany, Switzerland and U.S. were ever allowed to withdraw via wire transfer. Other poor guys - just like me - were fighting with cheques or click2pay debit cards.

    Short version: Avoid Click2pay cheques and debit card if you can!

    Long version:

    Debit Card:

    You - or at least non U.S residents, don't know for sure - can apply for a Click2pay debit card. I think it costs something like 25-30 USD, you can check C2pay website for details. Some people have reported big delay in receiving the card after ordering (4-6 weeks). For others it was only 1-2 week. After receiving the card, you need to move your funds from your balance to your debit card balance in order to withdraw. It takes a few days, and very problematic, transactions are sometimes stucked, and you don't have the possibility to check your debit card balance, so you have to track it manually.

    Now you can imagine how easy to resolve these stucked transaction, as you won't get fast replies from c2pay. Another issue I have heard about is that the exchange rate is terrible, at least when withdrawing money in Hungary, and the withdraw fee is 4$ per transaction.

    Cheques:

    Why would they send you a cheque in euros? Do you have a eur click2pay account? I have a usd account, and my cheques were denominated in usd. My cheques were issued by Dresdner Bank, Germany, and a usd cheque from a German Bank was a nightmare, more than 40 usd was deducted during cash-in. If they would issue the cheque via Dresdner, than eur would be better for you, otherwise (issued by a U.S bank) usd. But their cheque was finally cleared.
     
    1 person likes this.
  18. May 21, 2007
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    These guys have to be the absolute most inept payment processor to ever exist. I have a payment (or partial payment) coming from somewhere that will ONLY pay via Click2Pay. So three days ago I wrote to them asking for info re: the debit card and/or cheques. That's ALL I wanted to know. Here is their reply.

    ----- Original Message -----
    From: "Settlement Team" <settlement.click2pay@click2pay.com>
    To: "Lisa xxxxx" <pinababy69@hotmail.com>
    Sent: Monday, May 21, 2007 2:25 AM
    Subject: [Ticket#: 2007052110000867] My Account/Withdrawals


    > Dear Mrs. xxxxx,
    >
    > Thank you for contacting the CLICK2PAY Service Team.
    >
    > We are currently not accepting ACH transactions.
    >
    > Unfortunately, this also means that you cannot use your bank account at the moment. We would therefore recommend that you register a credit card (VISA or MasterCard) instead. (Please note that a 3% fee per transaction will apply.) In order to do so please:
    >
    > 1) Visit the You must register/login in order to see the link. homepage.
    > 2) Please make sure that any popup blockers installed are disabled.
    > 3) Log in (your login=email address / password = your own password).
    > 4) Click on "Account".
    > 5) Click on "Payment Methods".
    > 6) Click on View.
    > 7) Click on Add.
    > 8) Add new Credit Card details.
    > 9) Contact us again by phone 011 49 180 5 113090 or by email to This email is not visible to you. so that we may change your default payment method.
    >
    > CLICK2PAY will confirm the change via email.
    >
    > Please note that the only option to withdraw money at the moment is to ask the respective merchant for a pay out.
    >
    > Please accept our apologies for the inconveniences caused.
    >
    > Should you have further questions about the information given above, please reply directly to this email, including our original text and ticket number. This will help us to deal with your inquiry much faster.
    >
    > Please note: CLICK2PAY will never ask you via e-mail to disclose your login details on the Internet or to disclose or confirm your login details via telephone or fax.
    >
    > Thank you for using CLICK2PAY.
    >
    > Kind regards
    >
    > Susann Otto
    > CLICK2PAY Service Team


    So after reading through half a page of totally irrelevant bullshit, now they're saying that withdrawals are not being processed......PERIOD. And Gerilege, after reading your post, I'm not even going to attempt it. I will deposit the money somewhere, try and play it through once and withdraw to another method.

    I do not know how these people have even stayed in business as long as they have.

    One final question, does anyone know if C2P works in realtime? Like Moneybookers, Neteller, etc. You know, when the merchant sends the payment, is it in your account right away? Or is there a delay while they "process" it?
     
  20. May 21, 2007
  21. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    That's crazy. They would take your CC deposit, but you could only withdraw through a merchant... I can't believe this.

    I also do not know... Member of a Hungarian poker forum, regarding moving founds to the debit card just posted something like this: "2 weeks, 3 phone calls two emails, and the status is still pending... Technical issue."

    I only withdrew from Bodog to Click2Pay before they introduced Moneybookers, but it was fast and almost instant.
     
    1 person likes this.
  22. May 21, 2007
  23. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Thanks Gerilege!!

    I know, isn't that insane? I never asked how I could fund my account, simply how to get my funds out. And I made it very clear I was not in the US. Do they actually think I would be crazy enough to give them my credit card info?

    I also have read some posts where people have tried to move funds to their debit card, and two weeks later......still nothing.

    Well, I'm going to wait for this money to hit my account, and the second it does, I'm depositing it somewhere...anywhere. I'd rather lose it at a casino than have them end up freezing accounts or something, and it's lost. And I can see that coming a mile away.
     
  24. May 21, 2007
  25. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    It's not easy. I tried that I few times, but always ended up my deposit being credited back to my C2Pay account. Because of the U.S changes the situation might be different now, so good luck! I hope it's not too much money! If you have good reputation and a serious gambling history in a casino, and you wager your deposit, it might happen that you will be able to get your funds out!

    Please let us know then!
     
  26. May 21, 2007
  27. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    It just hit my account, so I will let you know. I'm going to try two casinos that I'm fairly confident will credit back elsewhere if I play through once. Thanks again Gerilege.
     
  28. May 21, 2007
  29. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Well... if no one can withdraw.... I do wish C2P would clarify things. Is it only US and Canada that can't withdraw??

    I'm not getting a good feeling with this situation. Who's C2P's parent company? Wonder if they've been contacted by the DoJ/FBI?
     
  30. May 21, 2007
  31. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Report on my money moving adventure, lol. Deposited three times to MG in hopes of cashing out to Payspark....zero luck. Colder than ice.

    Two deposits to Inetbet.....and made out like a bandit!! Turned $50 into $600 and cashed out to Moneybookers. I am a happy camper.

    And with the last little bit I gave a friend a gift....it always brings me good luck when I do that..and it worked again.

    So the second part of my payment should be in C2P on Friday and I will have to do it all over again. Overall, I tripled my money and then some....so no complaints at all. This will be the last C2P experience for me...they are a joke. They're like the friggin Hotel California...you can check in any time you like, but you can never leave.
     
    1 person likes this.
  32. May 21, 2007
  33. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Gawd...I wish the DoJ would come knocking on my door. I triple dog dare em. I would make so much bloody noise, I'd be front page news.
     
  34. May 21, 2007
  35. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Just In From C2P re: Canadians

    Well, I had fired off another email to C2P asking them what kind of clip joint business they were running, and just now got this reply. Looks like Canadians can still withdraw via cheque, and request and withdraw via their debit card. Course I find this out after I played the money....although having tripled it, I'm okay with that.

    ----- Original Message -----
    From: "Settlement Team" <settlement.click2pay@click2pay.com>
    To: "Lisa xxxxx" <pinababy69@hotmail.com>
    Sent: Monday, May 21, 2007 4:20 PM
    Subject: [Ticket#: 2007052110000867] YOUR CLICK2PAY ACCOUNT


    > Dear Mrs xxxxx,
    >
    > Thank you for contacting the CLICK2PAY Service Team.
    >
    > We apologize for the misleading information in our last email. Of course you can withdraw from a Canadian CLICK2PAY account. The minimum balance is CAD 20.00.
    >
    > In order to withdraw funds from CLICK2PAY please:
    >
    > - go to You must register/login in order to see the link.
    > - make sure to disable all popup blockers you might have installed
    > - login to your account (your login = email address / password = your own password).
    > - Click on WITHDRAWAL.
    >
    > Please see the information below for the different withdrawal methods we offer.
    >
    > Withdrawal using the CLICK2PAY Debit Card:
    >
    > The CLICK2PAY DEBIT CARD enables you to withdraw cash from your CLICK2PAY account at over 900 000 ATMs worldwide in the Cirrus/Maestro network. For further information on the CLICK2PAY Debit Card and our fees please see our homepage: You must register/login in order to see the link..
    >
    > To request your personal card please:
    >
    > - go to You must register/login in order to see the link.
    > - make sure to disable all popup blockers you might have installed
    > - login to your account (your login = email address / password = your own password).
    > - click on DEBIT CARD REQUEST A CARD.
    >
    > Withdrawal via Check:
    >
    > You can also withdraw your funds via check (USD 2.00 withdrawal fee applies). The check will be sent to your registered address via the postal service within 3-6 business days. Please note that further charges from your bank may apply.
    >
    > Should you have further questions about the information given above, please reply directly to this email, including our original text and ticket number. This will help us to deal with your inquiry much faster.
    >
    > Please note: CLICK2PAY will never ask you via e-mail to disclose your login details on the Internet or to disclose or confirm your login details via telephone or fax.
    >
    > Please feel free to contact us again if you should have any further questions.
    >
    > Thank you for using CLICK2PAY.
    >
    > Kind regards
    >
    > Nadja Opel
    > CLICK2PAY Service Team
     
  36. May 22, 2007
  37. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    SORRY IF I MISLEAD ANYONE

    I did put in my post not sure who it affects.

    However, it is still crazy the they can take my visa debit card for deposits but can not process a withdrawal back to my account.

    ALSO, I sent an email to each casino after redeposited money to various accounts that had paid me recently to c2p, with a copy of C2P's email attached.

    Since c2p email states "redeposit at a casino and select another payout method". , I have had no problem cashing out via other means.

    CLICK2PAY'S PARENT COMPANY IS WIRECARD AND WIRECARD AG BANK. I looked everything up on them no pertinent infor. They don't post anything, probably for good reason.
     
    Last edited: May 22, 2007
    2 people like this.
  38. May 23, 2007
  39. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    MORE BAD NEWS REGARDING Click2Bjerkedaround

    Not sure if this affects all Micrograming casinos, but several have advised me that they were notified two days ago that they can no longer transfer withdrawals to u.s. click2pay accounts.

    Naturally no notice from Click2pay regarding a policy change.

    Be prepared to find a different withdrawal method.
     

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