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cherry red issues

[pab-in-progress]i have cashed out 3 out of the 5 free chips i get and they are quick into my quicktender:)

now if i can only get cherry red to give me my money i have 2k waiting total

I HAVE NOW PAB !!!!!!!!!![/pab-in-progress]
 
Last edited by a moderator:
Glumbi said:
It is a PAB in progress at tat00, what about us? If this is valid for all?
Click to expand...

:confused: Not sure what you mean. tat00 has a PAB in progress so tat00's posts are a problem for the PAB (see the Pitch-A-Bitch FAQ,
You do not have permission to view link Log in or register now.
).

If you had a PAB in progress the same would apply to you.
If you do not have a PAB in progress then that section of the FAQ does not apply to you.

Have I answered your question?
 
maxd said:
:confused: Not sure what you mean. tat00 has a PAB in progress so tat00's posts are a problem for the PAB (see the Pitch-A-Bitch FAQ,
You do not have permission to view link Log in or register now.
).

If you had a PAB in progress the same would apply to you.
If you do not have a PAB in progress then that section of the FAQ does not apply to you.

Have I answered your question?
Click to expand...




:) First, sorry my English is not good



I said, I have also the problem if I have understood correctly held as the tat00 no payout.

Or is it something else with him? Can also be good that I have not understood everything correctly ..

My problem is that my payment since the 01 December is approved. However, to date no payment has been made. On mail I get no response. I have 3 x written on the payment center.


Is this a PAB case or not, I'm not sure?


Also I was not sure whether because of the same thing 2x or more often may have a case open PAB?
 
Glumbi said:
:) First, sorry my English is not good
Click to expand...

Yes, that can be a problem. If I may suggest you might want to contact one of the other forum members from Germany to see if they can help you with your English. As it stands I don't understand what it is you are trying to say.

Here are a few forum members from Germany, perhaps one of them can help you:

[profile]heador112[/profile]
[profile]fahrradfloh[/profile]
[profile]Zodiac[/profile]

Send a Private Message* and ask if they can help you write your post in English, I'm sure one of them will be able to help.

*If you need help with how to send a Private Message, click here.
 
I think Glumbi is trying to ask if he has a case for a PAB against Cherry Red since there is already an ongoing PAB with another member...

He's emailed the casino 3 times with no response back. His withdrawal was approved on Dec. 1st, but hasn't received payment yet.

(Sorry to interfere...)
 
they could do as another accredited casino does in there neck of the woods send it via FedEx pretty simple to me and i like tipping the driver
 
footdr said:
quicktender unless you deposited via credit card and won then they will not pay to ewallet or quicktender only via wiretransfer, so if they are having problems sending a wiretransfer I would insist on payment to quicktender.

Good Luck
Click to expand...

i asked for any way to get paid. i used quick tender but they said they could not withdrawal anyway??? why then on the 16th they could take my deposit, knowing at that point they could not honor a withdrawal? there should be something on the site stating that before people deposit. they knew there was an issue but continue to take deposits?? makes no sense or at least is really dishonest.
 
All these "cash"ier issues.. sounds to me like they're broke.

Isn't it weird that even though they're broke they still continue to take deposits? Aren't the "cashier issues" a 2 way thing? Maybe all their funds were seized and they just don't wanna say anything.
 
Are non-US players being paid winnings? Or is this affecting all players from everywhere? Not to derail here, but I wonder how long it will take the US government to shut down QT also. QT is already playing the "catch me if you can" game, so I think, just my opinion, that it's only a matter of time before they close down too. They've lost MC, and closed down their ACH function, and their VISA transactions are hit and run.

I'd be leery of keeping ANY funds in any ewallet right now. And for those who are still taking the "risk" of funding and playing, I hope your luck holds out.
 
ksech said:
Are non-US players being paid winnings? Or is this affecting all players from everywhere? Not to derail here, but I wonder how long it will take the US government to shut down QT also. QT is already playing the "catch me if you can" game, so I think, just my opinion, that it's only a matter of time before they close down too. They've lost MC, and closed down their ACH function, and their VISA transactions are hit and run.

I'd be leery of keeping ANY funds in any ewallet right now. And for those who are still taking the "risk" of funding and playing, I hope your luck holds out.
Click to expand...

Glumbi is not in the US, and he's not being paid.
 
I have already tried to get more informations from Rushmore Group but unfortunately with no response from withdrawal department.

Support said that they need more time and in the end all players will be paid, they have 0 doubts about its just a matter of time and they will be rewarded for their patience.

Support said:
we hope the players will oblige us with their patience and feel confident that in spite of the delay they will absolutely receive their winnings
Click to expand...

Seems that all players with cashouts must have still wait a little bit longer.
 
The three Rushmore Casino's was my favorite place to play on the weekends because they have fantastic bonuses. Play thru was high but if u got lucky it paid off. I too am waiting for a withdrawal and won't play there until it get paid. I think there is a little more going on than what their response is. What a shame:(
 
In the evening I got this mail from the Cherry Red Casino received.

I am pleased they have now responded to me at least.




------------------------------------------------------------------------------------

Dear player,

Thank you for the email and we hope you are enjoying the holiday season.

We offer our sincere apologies for the delay you are experiencing with your withdrawal. We are experiencing some technical difficulties and are doing all we can to get these resolved as soon as we can so that the players affected can be paid out their winnings owed and deserved to them.

We fully understand that the delay is concerning and frustrating to all players waiting on their winnings, but we would like to assure you that you will be paid all that is owed to you without a question of a doubt. At this time, we can only ask for your patience and offer our apologies for the wait.

We are unable to send your withdrawal via another method at this time and are unable to offer you a time frame as to when your withdrawal will be sent out. As soon as we have any further information, all players will be informed. Until then, I am afraid we are unable to provide any further information, as much as we would of course like to be able to provide you.

Sincere apologies again and thank you for your patience.

Kind regards,

Withdrawals Department.
 
I've just had such good experience with this group that I am still holding out faith that it really is a temporary issue. Fingers are crossed.
 
Glumbi said:
In the evening I got this mail from the Cherry Red Casino received.

I am pleased they have now responded to me at least.




------------------------------------------------------------------------------------

Dear player,

Thank you for the email and we hope you are enjoying the holiday season.

We offer our sincere apologies for the delay you are experiencing with your withdrawal. We are experiencing some technical difficulties and are doing all we can to get these resolved as soon as we can so that the players affected can be paid out their winnings owed and deserved to them.

We fully understand that the delay is concerning and frustrating to all players waiting on their winnings, but we would like to assure you that you will be paid all that is owed to you without a question of a doubt. At this time, we can only ask for your patience and offer our apologies for the wait.

We are unable to send your withdrawal via another method at this time and are unable to offer you a time frame as to when your withdrawal will be sent out. As soon as we have any further information, all players will be informed. Until then, I am afraid we are unable to provide any further information, as much as we would of course like to be able to provide you.

Sincere apologies again and thank you for your patience.

Kind regards,

Withdrawals Department.
Click to expand...

Would be true if they just didn't have the money, but ANY company with a PROLONGED issue with just ONE method would do EVERYTHING possible to find ANOTHER method to pay out. This only proves they have NO working methods at all, and this beggars belief in the modern world UNLESS the "technical issue" is that the merchant accounts at all "other methods" are empty, and cannot be refilled.

True "technical issues" simply DON'T take this long to fix, or find a work around for.
 
It's certainly not a technical issue which is just a blanket phrase for we can't tell you.

I suspect their funds have been frozen probably by government regulators or someone has obtained court orders pending some sort of investigation. It's either that or they are having serious cash flow problems and their bankers have taken control of their finances. If that's the case they won't unfreeze accounts until they've had a good look at the books to see if the casino group is still solvent.
 
My personal guess is Ben left them because some problems on funding.
I have took banners of Rushmore Online away from my website.
 
ryu22 said:
So you removed banners from your website?

Thanks for going out of your way to help players on this issue.
Click to expand...

Why promote people that obviously aren't going to pay and continue to feed players a line of complete bullshit with the technical issues statement?

And FWIW, casinos could care less what affiliates are saying, you're just as well off talking to the kitchen faucet.
 
brianzz said:
Why promote people that obviously aren't going to pay and continue to feed players a line of complete bullshit with the technical issues statement?

And FWIW, casinos could care less what affiliates are saying, you're just as well off talking to the kitchen faucet.
Click to expand...


I agree with your first statement though it is not the point i was trying to make.

Regarding the second, isnt casinomeister an affiliate? Do casinos not care what he thinks? Whether or not he lists a group as accredited etc? This is a very large and active forum and being a well regarded casino watchdog / player advocate, i would hope casinomeisters reputation / approval would be positive for casino groups.

Anyway lets hope there will be an update regarding this whole situation soon.

Good luck and happy new year.
 
ryu22 said:
Regarding the second, isnt casinomeister an affiliate?
Click to expand...
Not for this group..

ryu22 said:
Do casinos not care what he thinks? Whether or not he lists a group as accredited etc? This is a very large and active forum and being a well regarded casino watchdog / player advocate, i would hope casinomeisters reputation / approval would be positive for casino groups.
Click to expand...
I've always thought that casinos use this forums "approval" as a bit of a marketing tactic, some even over use it. I've seen the golden never done any wrong casinos do due south in a matter of days around these parts, and screw everyone they can in the process... which is probably what's about to happen here.

Did anyone determine if fair weather poster Louise was even working for this group anymore?
 
brianzz said:
Did anyone determine if fair weather poster Louise was even working for this group anymore?
Click to expand...

That account was accessed as recently as yesterday, though that says nothing about who is actually using it. I've got a few new PABs regarding the Rushmore group so we'll find out soon enough if they are still active and responsive or not.
 
FWIW I have heard back from them, just haven't got around to doing the follow-up yet.
 
Hell yeah! You get every nickle's worth too! ;)
 
Today I was in the live chat and was told the following:


info: Please wait for a site operator to respond.
info: You are now chatting with 'Brian'
Brian: Hi and welcome. How can I help you?
Glumbi: Hi Brian, Have you news regarding the payment problems?
Brian: yes, its becoming better and better, and we more o less completed the 50% of the pending payments, so if you didnt receive yours, you will very soon :)
Brian: so please, just wait a few more, cause it will be in your account soon




Now we wait! :rolleyes:
 
Hello all,

I hope that everyone is well and wish everyone a Happy New Year.

I know that things have been very difficult in the last few weeks and we have a lot of dissatisfied and frustrated players, and rightly so. I don't deny that the situation hasn't been an unfortunate one and apologize to all of the players that have been caught up in this.

This is not something that we wanted to happen, by any means, and have been doing all we can in order to fix the issue as soon as we could, but it has taken time.

I am however happy (and relieved) to report that the issue has been fixed and all withdrawals that have been approved are being sent out on a daily basis. As much as can be processed, is being processed. There is of course quite a backlog of withdrawals to be processed and sent, so they are being sent out in batches according to the date of the approved withdrawal/s.

A lot of withdrawals have already been sent out so if you haven't received your monies yet, then they are either on their way or about to be processed within the next few days. Please bear in mind that wires will take several days to be received in your bank accounts from the time of being processed from our side, so the wait isn't over, I know, but you can be assured that it will reach you as soon as we can get it to you now.

I would like to take this opportunity to offer my sincere apologies on behalf of the company and thank everyone for their patience.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
I see a player got their withdrawal and waiting since 12/18 from Rushmore. Wonder where mine is from November????? Louise - can you help?????
 
payment on it's way

rockydyke said:
Just checked my QT account and a payment was made from Rushmore:thumbsup: I've been waiting since 12/18. Guess I'll start playing there again.
Click to expand...

well, crossing my fingers, but i got an email a couple of days ago saying payment was being wired to my account and should present in 6-10 days....looks like they may have come through! will wait until i get it of course before playing again...hope everyone else gets paid as well.
 
Today in the live chat unfortunately, is that my payment has not been sent.

It would take so always the same. I will not play there more and do not pay well. Even if the money was to come the confidence is gone.
 
just what were the "issues"?

Louise said:
Hello all,

I hope that everyone is well and wish everyone a Happy New Year.

I know that things have been very difficult in the last few weeks and we have a lot of dissatisfied and frustrated players, and rightly so. I don't deny that the situation hasn't been an unfortunate one and apologize to all of the players that have been caught up in this.

This is not something that we wanted to happen, by any means, and have been doing all we can in order to fix the issue as soon as we could, but it has taken time.

I am however happy (and relieved) to report that the issue has been fixed and all withdrawals that have been approved are being sent out on a daily basis. As much as can be processed, is being processed. There is of course quite a backlog of withdrawals to be processed and sent, so they are being sent out in batches according to the date of the approved withdrawal/s.

A lot of withdrawals have already been sent out so if you haven't received your monies yet, then they are either on their way or about to be processed within the next few days. Please bear in mind that wires will take several days to be received in your bank accounts from the time of being processed from our side, so the wait isn't over, I know, but you can be assured that it will reach you as soon as we can get it to you now.

I would like to take this opportunity to offer my sincere apologies on behalf of the company and thank everyone for their patience.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Click to expand...

Can you kindly expand on just what the "issues" were that did not allow payment via any method for so many weeks?
 

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