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cherry red issues

(Have you had your docs sent in ? You might want to ask if they needed any updated ones. They will not ask for them, even if that is what they are waiting for. Had this prob last month)

Louise can no longer make withdrawals go any faster, but she can find out what the problem is. I usually go to live chat, find out what the hold up is and then send this chat to Louise, who has always been extremely helpful in getting to the problem and gets it done ..in a timely manner.

.
 
it is not docs i been a member since 2008 always had no issues with withdrawals - they are having 3rd party problems but i just wanted to know if im the only one with this issue . or any withdrawal problems . its been over 22 dyas now not including weekends.
 
no youre not alone my friend ;-)

i ahve a withdrawal pending on rushmore for 8 days and counting now (neteller). its not even approved yet.

they seem to have processor issues, also a buddy of another forum got the same response when asking for his withdrawal:

Hi,

Many thanks for the email.

We sincerely apologize for the delay with your withdrawal.

I'd first of all like to assure you that you will be receiving these winnings.

We are having some technical difficulties and are working on getting these fixed as soon as we possibly can. We understand that this is frustrating for players and offer our apologies again for the delay.

We can not offer a specific time frame as of now as to when you will be receiving your winnings but hope to be able to get all withdrawals sent out shortly.

Kind regards,

Casino Withdrawals Department.
Click to expand...


so i assume all will get paid, the only question is when. for me its a free tourney win so i can wait, but if i would have deposited and won big it would be unacceptable. as they not even give any hint of a possible timeframe :confused:


cheers

coxwel
 
Last edited:
yes i deposited and i did not even get that email for having issues i been arguing on live chat to find out that hey having third party issues.

first withdrawal was wire transfer to bank wich i always do the second withdrawal is quicktender i have two pending withdrawals at same time
 
no problems withdrawing to....

quicktender unless you deposited via credit card and won then they will not pay to ewallet or quicktender only via wiretransfer, so if they are having problems sending a wiretransfer I would insist on payment to quicktender.

Good Luck
 
"Technical difficulties".....that old chestnut!

It really irks me when casinos spin this line. Why can't they just be honest and state what the problem is? I don't know about anyone else but I might be prepared to cut some slack if I'm not being treated like a moron.

Have you tried asking if u can use a different method? I would find it hard to believe that every withdrawal method is affected.

You would think this group would have a more robust system in place given their previous payment issues.

I would give Louise 24-48 hours to respond.she is a class act and will certainly do everything in her power to assist you.

I really hope you get your money soon!
 
i depsoited quicktender withdraw wiretransfer

i have two withdrawals one of them is quicktender

but thats only been 4 days-the wiretransfer after the 10 bussiness day as i was told iw would arrive i find out it never left and they are asking me to be patient and wait another ten days , im concerned because of that 10 days im in the 6th day now
 
as i wrote louise today she answered very prompt. but she just copy/pasted the email answer from withdrawals dep. i havent received it first as it was in my spam folder.

i requested witdrawal to neteller, my buddy whos in the same situation but not at rushmore hes playing cherry red awaits back-payment to cc.

so it really seems they have proessor issues on the whole system, no matter which method just all have difficulties.

if i read between the lines and assume what happened already in the past at rushmore i guess its more like cashflow difficulties rather than processor issues.

i only got an explanation after writing to withdrawals dep. if i wouldnt have asked nobody would have informed why nothing happens.


i would also appreciate more if they would be upfront and honest and say whats the deal and when they can pay. but maybe they dont know themselves :confused:

just very alarming, there should be warning maybe not to! deposit at any rushmore group casino until this is solved

as for now you can deposit but when withdrawals will be possible again, nobody knows :eek2:


cheers

coxwel
 
i wrote her this morning, maybe 12hours ago. she seemed to be online at that moment and replied within a minute.

iam sure shell answer you soon, maybe she hastn visted the board another time today.

cheers

coxwel
 
why was this posting moved?

i talked to cherry red again and im just getting apologies and the runaround- nobody can tell me whats happeneing with my withdrawal i mean specifics .

and the other withdrawal i have is just sitting there wont even be reviewed. so frutrating with this casino never had this issue before.

also i sent email to withdrawal department and no response over 16 hours ago.

can this casino be just lying about technical diffuculties or is that standard bull crap?
 
Rushmore

My withdrawal has been pending for over 30 days and approved 23 days ago - $900. I was told Louise was not there any longer. Rushmore is part of the Cherry Red Group. They told me the same thing - no time frame for getting my winnings.
 
Louise,

I've been very happy with Rushmore and have not had any problems until now.

Why haven't the withdrawals been processed? I'm tired of hearing about "Technical Issues" for the past two weeks. I'm sure all the other bills have been paid, so why haven't the players?

This is not good and obviously reflects very badly about the casino.

Patience is wearing thin at this point and the lack of information about the cause and timing of the resolution isn't helping.
 
rushmore debt

I'll be happy to buy anyone's rushmore/cherryred/slotsoasis/clubworld group debt at 50c on the dollar for every penny I'm worth.

That being said, don't people think it's possible that the EwalletXpress shutdown could be causing some delays in payments. One casino I know of (which is not amazingly large and is relatively new) told me they had 80k in EWX. Another casino sent out an email claiming they did not currently have a method to pay US customers (they used to pay via EWX exclusively). The online community does not seem to be making a big deal over EWX but it seems like a very big deal to me, not just for the players that lost money but for the casinos that have lost as well.

Is there any new insight here from anyone? I've posted on the other thread that it just doens't make sense that the US gov't is involved, yet that is what everyone seems to believe. Other than that, I'm hoping (but not overly hopeful) that the new year may bring some resolution to that matter.

Happy Holidays to all
 
SlotsLover said:
Is there any new insight here from anyone? I've posted on the other thread that it just doens't make sense that the US gov't is involved, yet that is what everyone seems to believe. Other than that, I'm hoping (but not overly hopeful) that the new year may bring some resolution to that matter.

Happy Holidays to all
Click to expand...

Well, the UIGEA has affected the whole online gaming community from casinos to affiliates to players. We don't assume, it's fact. The US government, apparently, isn't smart enough to figure out a way they can make megabucks from online gambling. They are doing everything in their power to STOP money from leaving their corrupt hands.

Paypal, Firepay, NeTeller, Click2pay, Ewalletxpress and QT. The ewalletxpress is a mirror of the NeTeller debacle. Paypal, click2pay no longer available to US players. QT up and down with depositing. The Reid bill for online poker doesn't pass and Barney Franks bill is going who knows where. So yes, the US government IS involved and it's not something we are imagining.
 
EWX

Sorry for any confusion, what I meant was that I didn't believe that the US gov't was directly involved with the EWX shutdown. There is no proof at all that the gov't has frozen their funds or is involved in any way. If the gov't were involved, I can't imagine that it would not have been publicized by now.
 
to slotlover-

it dont make any sense becasue i asked other casinos for a withdrawal and i got it within 48 hours with no issues . there is not a problem with other casinos. and its not quicktender as i asked for a bank transfer. its now over 30 days , someone has to find out what the heck is going on over there no explination except technical difficulties, 30 days of technical difficulties is not a casino who can afford to lose clients left and right over this. something is very wrong at this point and im hopeing casinomeister gets involved soon :)
 
tat00 said:
to slotlover-

it dont make any sense becasue i asked other casinos for a withdrawal and i got it within 48 hours with no issues . there is not a problem with other casinos. and its not quicktender as i asked for a bank transfer. its now over 30 days , someone has to find out what the heck is going on over there no explination except technical difficulties, 30 days of technical difficulties is not a casino who can afford to lose clients left and right over this. something is very wrong at this point and im hopeing casinomeister gets involved soon :)
Click to expand...

PAB time methinks
 
possibility

tat00 said:
to slotlover-

it dont make any sense becasue i asked other casinos for a withdrawal and i got it within 48 hours with no issues . there is not a problem with other casinos. and its not quicktender as i asked for a bank transfer. its now over 30 days , someone has to find out what the heck is going on over there no explination except technical difficulties, 30 days of technical difficulties is not a casino who can afford to lose clients left and right over this. something is very wrong at this point and im hopeing casinomeister gets involved soon :)
Click to expand...

I agree this seems to be a problem and I hope that there is a good explanation, but you could be correct. All I'm saying is that I've seen some delays with this group before and it always worked out in the end. I guess eventually there will be a time when the delays mean they are going under, I just hope it's not this time. Good luck with the collection.
 
Hi,


I am waiting for my payment by bank transfer since 01 December .... I had already written to the Rep, but it was not answered.

In the live chat they tell me I should write an email, but there is not much out there.
 
Glumbi said:
Do you think that one still gets the money or you can forget this? I'm waiting for a response via a contact person from the German forum.


If an answer comes, I'll write here.
Click to expand...

When this has happened at Rushmore Group in the past, all players were eventually paid.

The problem is that nobody can say when 'eventually' is.

It is possible that wires could be delayed over the festive season, as they often go through several intermediary banks, so keep your eyes peeled in the first week of January.

Interestingly, I asked my bank earlier in the year how long it would take me to wire funds to someone in South America or Europe - they told me it would be in their bank in 48 hours. Makes you wonder where the "14-21 days" nonsense comes from eh?
 
1-2 months ago I had a payoff in the Cherry Red C.

Was also made by bank transfer and take the 10 days that were given, but the money was there. I hope we get all the money in early January.

But to be honest, I think there will no longer pay. Always lasted a long time but there's enough now.

Especially in the Rushmore group sees very large random jackpots, but that's nothing when you have to wait forever for the money.
 
[pab-in-progress]i will post just one of the chats i did today have more but waiting for pab in 4 more days sorry its long

Brian: Hi and welcome. How can I help you?
tat00: i need a manager now please
tat00: terry?
Brian: terry is not here, there is a manager on a meeting, but will be here in about 10/15 min
Brian: is there anything i can help you with maybe?
tat00: i am beyond limits with you guys waiting for payment since dec 1st and i was promised it was not going to take 10 days again well its beyond that and i dont want to hear about so sorrys anymore
tat00: i have 2 pending cxashouts
tat00: one dec 1st one dec 18th
tat00: two different methods 1. quicktender .2 wiretransfer
tat00: i am going to PAB at casinomeister tomorrow
Brian: well, i completely understand your frustration at this point, but here, from the customer support, manager and us we are not able to check that information, and we actually do apologize about it, but its not in our hands
Brian: of course we are processing them, but its going slower due to our technical problems that we are experiencing
tat00: well you should make it in your hands there are more customers at casinomeister that has not got paid either if you cherish your customers you would do something about it
Brian: and we hope to fix it as soon as we can, but we are not able to provide your more information than that, cause we dont know it from here
Brian: i completely understand and agree
tat00: i have cashed out at other casinos with no issues already in my bank
tat00: whats worse is that cherry red was my number one casino
tat00: of choice
Brian: we never experienced any kind of problems in the past, and actually at casinomeister lots of players posted really good information about it, we are just having this problems and we want to fix it fast, cause we really want to keep the good reputation
tat00: but i am seriously considering closing my accounts hgere
tat00: brian if you read posts at rushmore group has had issues before
tat00: same issues with 3rd party cashiers
Brian: we do not want to loose you as a player, cause we do care about every player in the casino, we are really sorry about this inconvenience, but we are really doing our best for fix it as soon as we can
tat00: yes we all got paid
tat00: but for how long it took it was not wroth it
tat00: brian you know 30 days is beyond sorry right?
tat00: its about fixing it now
Brian: the truth is that we always had a great reputation, this is something that never happened before, there could be small complaints in the past about small issues, and all of them fixed, so thats why we had this good reputation, but now we are dealing with a bigger problem, and we just wanna make sure that the customers know that they are gonna get paid, we just ask for some more time
tat00: take my money in seconds and cashout in more than 30 days?
Brian: i agree with your point of view
tat00: also i have not got one single email about any of this
tat00: none zero
Brian: here from the customer support we always try to show to the withdrawals department that they need to hurry up as well, cause trust me, its not nice to be dealing with this problem every day, its really uncomfortable
tat00: i emailed 2 times to cashier
tat00: not one reply
tat00: well someone is dropping the ball and it aint new years eve yet
tat00: :)
tat00: seriously enough is enough please email whoever it takes to get my money asap
Brian: trust me, i personally do apologize about this problem that we are having, we just need a few more time, and i personally will inform to the withdrawals department about your personal case
tat00: i just need some answrs
tat00: when and how
Brian: i agree, i will let them know about this
tat00: by the way
tat00: if not within 4 more days i personally will make sure i will close all account related to here and will post at casinomeister about all the headaches here- not toward you towards the casino
tat00: forward that to however
Brian: i will make sure the withdrawal department will understand this
tat00: ty brian
tat00: see ya
Brian: and sorry about the inconvenience once more
Brian: take care
Brian: bye!
[/pab-in-progress]
 
Last edited by a moderator:
It is very frustrating when the customer service agent has zero information, and blames it on another department. This is very unprofessional. Their support reminds me of Rival's customer support.

Casinos don't realize, most people can work with them, if they provide information. Even if you don't like the answer regarding the time frame, i.e., "we are having processing issues, but you will be paid within 30 days", at least you have something to work with...

However, when there is no information, people will draw their own conclusions.

I think it is a very bad sign that Louise has not responded to any of these threads regarding Cherry Red, Rushmore and Slots Oasis. Someone mentioned that she was no longer with the Rushmore Group, but looks like she logged into the forum on dec 23rd.
 
dcpam39 said:
It is very frustrating when the customer service agent has zero information, and blames it on another department. This is very unprofessional. Their support reminds me of Rival's customer support.

Casinos don't realize, most people can work with them, if they provide information. Even if you don't like the answer regarding the time frame, i.e., "we are having processing issues, but you will be paid within 30 days", at least you have something to work with...

However, when there is no information, people will draw their own conclusions.

I think it is a very bad sign that Louise has not responded to any of these threads regarding Cherry Red, Rushmore and Slots Oasis. Someone mentioned that she was no longer with the Rushmore Group, but looks like she logged into the forum on dec 23rd.
Click to expand...

just curious how you make your deposits at these 3 casinos and how much you are expecting for your bank transfer. I had some issues in the past and I do know that they have a payout minimum which sucks like most online casinos.
 
Ewalletxpress?

This has to be due to the ewalletxpress shutdown in late November. Not sure why they would want to take the heat, if it is ewalletxpress, but at least we could understand the issue.

I had a similiar problem awhile ago with Silver Oak and it was the processer and after three or four weeks, they got it fixed and the money came..as a matter of fact, the cashed out more than I was due.
 
Rushmore pay outs

Called them again today and got same answer. Technical problem and don't know when will be fixed. My withdrawal was approved the 1st of December so those are the people that will be first in line if this is ever fixed. People that have requested payouts lately, according to the service rep, have not been approved and are in a pending status and will remain there until the rest of us have been paid out. He said the approved payouts were "frozen" somewhere in the system and they haven't been able to fix it. I asked if he had a time frame and he said could be tomorrow, could be two weeks, could be longer. No idea! Even if I get my money, I don't know if I will play at Rushmore again. This has put a bad taste in my mouth. Also having trouble at some casinos just taking my money since I am a US player. Tatoo, hope yours comes through soon and keep us posted.
 
[pab-in-progress]i will-
payouts are 1400 bank transfer and 600 quicktender.
and as for louise i got same response from here technical difficulties. cant get anymore info than that.

funny thing is i have cashed out in 4 diff casinos and already been paid within 5 days.[/pab-in-progress]
 
Last edited by a moderator:
Rushmore

I have cashed out at another casino that used electronic check deposit and had no problem either. That is one of the many reasons Rushmore said they were having difficulties. I don't feel good about this - hope I'm wrong. I asked them today if they were going belly up to just be straight with me and they didn't answer that. Good luck to you.
 
I'm glad you guys posted on this topic. I have been holding out playing there and i won't until I see others are being paid. Interesting that they would not answer you. I wonder if they are just staying in business long enough to collect deposits so that they can payout then leave. Very troubling times in the online gaming world. ewallets going in hiding. casinos not paying out or just confiscating monies, trust at an all time low. Something in the industry has to change. This total unstable situation and the fact that so many winners are not getting paid then if you are fortunate and the casino actually pays your money then the ewallet makes off with it............ makes it almost too scary of an idea to play online casinos right now and there is nobody or no group out there that can really help it appears.
 
tat00 said:
well as of this point my favorite casino is lucky club (sister of jackpot capital)
paid 6 times all within 48 hours
Click to expand...

I've been very impressed with Lucky Club so far.

I receive regular deposit bonuses, and every Monday you get a free chip based on your deposits over the weekend. The freebies have a 60xWR and 5x cashout so they aren't ideal, but they are free after all. I just hate the thought of hitting a random etc and having to give it back :mad:

Definitely recommended.
 

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