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Cherry Red Casino Exceptional Service !!

thank you mistertee....you r right she did say that but I spoke to a rep from the casino on live chat today. I stated that there was no withdrawal thru ewallet express and they didn't say anything either way. This is the reason i wanted louise to explain it.
 
Rockycatt, Louise, where is this game at Cherry Red? I have looked all over for it and can't find it.
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I see that you are logged on to Cherry Red on the screenshot there, you wanted to know where it is in another casino?

If I can make a deposit using ewalletexpress how come you cant send a withdrawal to ewalletexpress?
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I'm checking this for you. We had originally been told that it would be for deposit and withdrawal, however, the present set-up doesn't seem to be the case. I've passed this on and should have a reply later on today.

Thanks, :):)

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
That's pretty great

As part of a new management group, I was just brought in to help change the customer service and overall tone of <el snip-eruno> and I gotta say, I think we can learn from CherryRed here. I'm going to print out this thread (well, some of it!) and hand it out to our customer service agents.

There's a lot of competition in online casinos, but it's nice when a competitor does something good that we can learn from.

I'm always telling everyone here, if we act like Vegas we can still get money and most importantly keep our winners happy!

Since I'm a new member here, anyone can feel free to email me with any suggestions on how we can improve our sites, or any good ideas that have helped you in the past. Also, feel free to email me with any questions or comments - change takes time, but it gets easier with blunt feedback!

Cheers! Thanks for the post!
 
Last edited by a moderator:
BigDaddyMD said:
As part of a new management group, I was just brought in to help change the customer service and overall tone of <el snip-eruno> and I gotta say, I think we can learn from CherryRed here. I'm going to print out this thread (well, some of it!) and hand it out to our customer service agents.

There's a lot of competition in online casinos, but it's nice when a competitor does something good that we can learn from.

I'm always telling everyone here, if we act like Vegas we can still get money and most importantly keep our winners happy!

Since I'm a new member here, anyone can feel free to email me with any suggestions on how we can improve our sites, or any good ideas that have helped you in the past. Also, feel free to email me with any questions or comments - change takes time, but it gets easier with blunt feedback!

Cheers! Thanks for the post!
Click to expand...

I snipped out the URL to avoid accusations of spamming the board. Cheers! :D
 
Louise said:
Hey all!

Good news, we have just finished the integration of Neteller in all 3 of our casinos for both deposit and withdraw.

Thanks for your patience, :thumbsup:

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
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Great News,

I have just had my fingers burned by Go Wild, who said the very same thing, but in a far larger font, and lots of colours too:D

I would be none too pleased to have this happen a second time, but Go Wild are most certainly NOT having the 600 back until they can CONVINCE me they have their "asses in gear", and it may provide enough in dollars for one of your slots offers (however, I must keep enough back for the Laddies and 32Red Club Rouge Christmas countdowns).
The Rushmore one seems $600 and 400% slots only, should last "forever", unless your slots play like ClubWorld did last month:rolleyes:

I just HATE to deposit everything, and have withdrawals on 24 to 48 hour pending periods, and then receive one of those "today only" promotions from one of the casinos I am VIP at - makes me:mad: :D
 
Louise, quick question regarding documentation...since I have already had my documentation approved at Cherry Red Casino as you know, will I also have to send it all back in again to Rushmore and Slots Oasis too to have it approved again since they are also your casinos ??
 
RobWin said:
Louise, quick question regarding documentation...since I have already had my documentation approved at Cherry Red Casino as you know, will I also have to send it all back in again to Rushmore and Slots Oasis too to have it approved again since they are also your casinos ??
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Yes Rob, you must do so because there are separate and need these docs on their own file.

I had to make it so at Rushmore and Cherry Red.


Regards

Zodiac
 
Zodiac said:
Yes Rob, you must do so because there are separate and need these docs on their own file.

I had to make it so at Rushmore and Cherry Red.


Regards

Zodiac
Click to expand...

Zodiac is correct in saying that we require documentation for all 3 casinos separately. Even though we own the 3 casinos, they are still separate entities.

Thanks :cool:

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Progressive Jackpot

Be in it to win it!!

Jackpot Piatas now has over $1M in the progressive jackpot!!

GOOD LUCK!!!

Louise :)
Rushmore, Cherry Red & Slots Oasis Rep.
 
Oh how I wish there was that little 'red button' that people assume there is and that I can put you in for a nice random jackpot!!!

Still trying to find that one...
grrrr

Haha.

Louise :rolleyes::)
 
Ahhhhh

I found the blue button, I found the blue button, the blue button!!

Who wants to go first at winning a jackpot!!!????

Wow, that would be cool, if it were true.

Anything else I can help out on, it is all my pleasure!!

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
You won't find it because it's not Red Louise...it's Blue...I thought everyone new that..
__________________
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Geezes you two...how mean can you guys get! Louise has a red button, Rob has a blue button and I don't got NO button at all! :mad: Talk about selfishness and one way kinda people...

CM..I want to report cruel and unusal goings on here...just look at their buttons! You will know what I am talking about....and I got none!

You got a button you can give me? :D
 
Sorry to go off topic a little, but i've been following these threads and just wanted to note how impressively these casinos are being represented.

I don't play at rtg (just personal preference in the type of games) so this is purely from an observer's viewpoint, but i've noticed how well Louise has handled everything thrown her way, good or bad. I mean, we don't expect a rep to always be around and it isn't necessary, but to have such a presence AND have it be meaningful is quite an achievement. :lolup:

Please keep up the good work! It's always nice to see these kind of things and it's very comforting from a player's point of view.:lolup:
 
silcnlayc said:
Geezes you two...how mean can you guys get! Louise has a red button, Rob has a blue button and I don't got NO button at all! :mad: Talk about selfishness and one way kinda people...

CM..I want to report cruel and unusal goings on here...just look at their buttons! You will know what I am talking about....and I got none!

You got a button you can give me? :D
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Geeze Silcn,

Talk of flirting. No buttons? That means you dont have to unbutton yourself:D:D

Oops! Better not carry on with this obscene talk.
 
No favoritism here... Gold buttons for all!

Haha chuchu - Yeah, this thread will go off on a major tangent if we start to call them 'flirting buttons' or something in that.. area!

Just wishing good luck too all :thumbsup:

Louise.
 
Sheesh..

I also want to mention I am having a great time at your casinos! Even if you did share my gold buttons!
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Haha, sorry, sorry, sorry!!

But glad to hear you're enjoying yourself!! I hope a nice big win is on it's way to you!

Louise.
 
:eek:
hmmm??? I wanted to withdrawal at Cherry Red and send in my documents this morning. After hours I contacted the chat people. They told me it takes 2 days to approve these 2 papers.....???

Strange enough that there was a "contest" here where someone told "mine was approved in 20min".

Louise, is this correct?

And YES, I am really happy that I won something:thumbsup:
 
And YES, I am really happy that I won something:thumbsup:
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Congratulations! :D

Edward D. Wood said:
:eek:
hmmm??? I wanted to withdrawal at Cherry Red and send in my documents this morning. After hours I contacted the chat people. They told me it takes 2 days to approve these 2 papers.....???

Strange enough that there was a "contest" here where someone told "mine was approved in 20min".

Louise, is this correct?
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Prior to 'sleepy time', I went to log on here and no such luck! Slight issue with being maxed out on attempted log-ins! However, all approved now Edward D. Wood! Please let me know once you request a withdrawal so that I can speed that up for you.

Hope you are all well,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
So how are things going these days? I hit a $4k random a couple nights ago, faxed all my stuff and that was approve within hours. I popped out another couple grand over the next day. I really wish this money would get flushed faster.

In case Louise is reading, my username on CR casino is "cricket113"
 
takethemoney said:
So how are things going these days? I hit a $4k random a couple nights ago, faxed all my stuff and that was approve within hours. I popped out another couple grand over the next day. I really wish this money would get flushed faster.

In case Louise is reading, my username on CR casino is "cricket113"
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well yesterday was Good Friday a Holiday in the USa an if I am right she dont work weekends

ya have to time your cashouts just right am pm her here:rolleyes:

WTG an Good Luck

Cindy
 
While I agree that Louise is always on top of things I think it would be better if the cashouts relied more on the system than the personnel involved. There have been instances where Cherry Red took more than 48 hours to process my withdrawal whereas for Inetbet and Jackpot Capital the cashout is always completed within 24 hours. You could say this is trivial but in such a competitive environment this could be a crucial factor on whether a player stays or goes. If takethemoney is bound to take a choice it could be the latter.
 
chuchu59 said:
While I agree that Louise is always on top of things I think it would be better if the cashouts relied more on the system than the personnel involved. There have been instances where Cherry Red took more than 48 hours to process my withdrawal whereas for Inetbet and Jackpot Capital the cashout is always completed within 24 hours. You could say this is trivial but in such a competitive environment this could be a crucial factor on whether a player stays or goes. If takethemoney is bound to take a choice it could be the latter.
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Were at about 50 hours now and the damn money is still reversible. NOT LIKING THIS ONE BIT!

I will not touch it, as I have another 2k still reversible....lol
 

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