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Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Mercy beat me to it! Yes, it is on the banking page of the website. 
Louise
Rushmore and Cherry Red Rep.
Louise
Rushmore and Cherry Red Rep.
LaurieJim
Paleo Meister (means really, really old)
- Joined
- Jun 16, 2006
- Location
- In the Beautiful South !!
ill have to give this one a try also
if rob says its good to go, thats good enough for me....................laurie
if rob says its good to go, thats good enough for me....................laurie
I have sent in the faxback, but I did not include my credit card as use my wallet is the preferred method for me. Is this OK?
My 3Dice withdrawal from Saturday night was in my QT account Sunday morning and in my bank account Tuesday morning. It doesnt get much better than that.
My 3Dice withdrawal from Saturday night was in my QT account Sunday morning and in my bank account Tuesday morning. It doesnt get much better than that.
It was OK for me since I didn't use a credit card either...
Me Toooooo !! Like a free money bonus !! Louise....please read above
Whoa !! You're cute Catrina
Awhhh, sorry to hear that Catrina...did you use that 400% slots coupon ??
Rob, you must have the magical cashout elves working for you.
I had created my account a couple of weeks ago, but had my first win this last Friday. Had to send in a faxback before I could even enable quicktender withdrawals. Requested it on Sunday, it processed after 2-3 days, but then I see that any more withdrawal capability is disabled again, and I just got a request for another faxback form.
The elves hate me.
I had created my account a couple of weeks ago, but had my first win this last Friday. Had to send in a faxback before I could even enable quicktender withdrawals. Requested it on Sunday, it processed after 2-3 days, but then I see that any more withdrawal capability is disabled again, and I just got a request for another faxback form.
The elves hate me.
Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Hi EasyRhino,
The faxback form sending is a one time process, so if you've been able to withdrawal previously, you will not need to send it to us again.
I am aware that an automatic email is sent to players when they go to request a withdrawal, which notes about the faxback form, but this part of the email is just to notify people that haven't already sent in the form.
I am in the office tomorrow night, so please PM me your username and I will look in to it for you.
Alternately, I recommend that you perhaps go to the live chat or call the toll free number to ask a member of CS who will take a look at your account and let you know exactly what's going on.
All the best,
Louise
Rushmore & Cherry Red Rep.
The faxback form sending is a one time process, so if you've been able to withdrawal previously, you will not need to send it to us again.
I am aware that an automatic email is sent to players when they go to request a withdrawal, which notes about the faxback form, but this part of the email is just to notify people that haven't already sent in the form.
I am in the office tomorrow night, so please PM me your username and I will look in to it for you.
Alternately, I recommend that you perhaps go to the live chat or call the toll free number to ask a member of CS who will take a look at your account and let you know exactly what's going on.
All the best,
Louise
Rushmore & Cherry Red Rep.
- Joined
- Sep 20, 2005
- Location
- Left Hungary
Hi Louise, I do not seem to see anything about the time frame of getting the faxform approved. Would you mind telling us? I sent mine in last night (around 9ish I think) and I checked this morning and I still couldn't withdraw. I also looked for a cashout time frame...I must be having a really serious blonde moment here lately , but I could not find this either...is it 24 hours, 48 hours etc?
With Inetbet and Clubworld withdrawals that are so quick (within 24 hours) we, as gamblers, definitely are spoiled with these RTG casinos...but having to wait so long for a withdrawal with another RTG would pretty much make me think twice in my playing there too much...as much as I like your casinos (Rushmore and Cherry)
Don't you guys realize the quicker we get the money, the quicker we can redeposit
Sorry to all if this all has been answered...but as I said...I must be having some kind of a really bad day..
With Inetbet and Clubworld withdrawals that are so quick (within 24 hours) we, as gamblers, definitely are spoiled with these RTG casinos...but having to wait so long for a withdrawal with another RTG would pretty much make me think twice in my playing there too much...as much as I like your casinos (Rushmore and Cherry)
Don't you guys realize the quicker we get the money, the quicker we can redeposit
Sorry to all if this all has been answered...but as I said...I must be having some kind of a really bad day..
fax back form
I certify that the electronic media record of my transaction held by Cherry Red casino shall be used as the final determination to resolve any dispute I may have. I clearly understand it is my sole responsibility, if applicable, to report my financial information to my respective Government, Customs, or Tax jurisdiction. I acknowledge that I have read all the information contained in The Casino Online license and agree to follow by all the rules, terms, conditions, and agreements therein and as amended from time to time.
(Complete one form for every credit card you have used at Cherry Red casino)
After the form is completed and signed, fax to:
Fax: 1-888-237-2880
Name (as on account) _________________________________________Username______________
Address Line #1 ___________________________________________________________________
Address Line #2 ___________________________________________________________________
City _____________________________________State ___________________________________
Zip/Postal Code ___________________________Country _________________________________
Home Phone (_____ ) ______________________Fax ( _____ ) ____________________________
Work Phone ( _____ ) ______________________E-mail___________________________________
Date of Birth _____ / _____ / _____ (mm/dd/yyyy)
Type of Card: ____________________________________________________________________
Credit Card Number: ______________________________________________________________
Expiration Date: ____ / ______ (MM/YYYY)
Name as shown on card: ___________________________________________________________
Bank Name ______________________________________________________________
Bank Address____________________________________________________________
Bank Phone ( _____ ) _____________________________________________________
ABA/Swift # _____________________________________________________________
Account name: ___________________________________________________________
Account number: _________________________________________________________
Also remember to fax together with the fully completed form a visible copy of your drivers license or passport, a legible photocopy of your credit card (both sides) and a copy of a recent utility bill (telephone, gas, electricity).
*Please accept this as authorization for the Cherry Red casino, to draft the above listed credit card and continue such authorization until I notify Cherry Red casino and the bank listed in writing.
Signature ____________________________________________ Date ____ / ____ / ____
Couple Questions about the fax back form
i get the first part name address phone date of birth
2nd part
card type i use prepaid credit cards mastercards
bank name and address account#
whats this for??
they want my banking info??
why ..
iam not using my bank account
If iam lucky enough to win
i will accept check or deposit in MoneyBookers..
is that fine
this is all new to me and just not sure what info is needed to be accepted .
thanks for your help..
I certify that the electronic media record of my transaction held by Cherry Red casino shall be used as the final determination to resolve any dispute I may have. I clearly understand it is my sole responsibility, if applicable, to report my financial information to my respective Government, Customs, or Tax jurisdiction. I acknowledge that I have read all the information contained in The Casino Online license and agree to follow by all the rules, terms, conditions, and agreements therein and as amended from time to time.
(Complete one form for every credit card you have used at Cherry Red casino)
After the form is completed and signed, fax to:
Fax: 1-888-237-2880
Name (as on account) _________________________________________Username______________
Address Line #1 ___________________________________________________________________
Address Line #2 ___________________________________________________________________
City _____________________________________State ___________________________________
Zip/Postal Code ___________________________Country _________________________________
Home Phone (_____ ) ______________________Fax ( _____ ) ____________________________
Work Phone ( _____ ) ______________________E-mail___________________________________
Date of Birth _____ / _____ / _____ (mm/dd/yyyy)
Type of Card: ____________________________________________________________________
Credit Card Number: ______________________________________________________________
Expiration Date: ____ / ______ (MM/YYYY)
Name as shown on card: ___________________________________________________________
Bank Name ______________________________________________________________
Bank Address____________________________________________________________
Bank Phone ( _____ ) _____________________________________________________
ABA/Swift # _____________________________________________________________
Account name: ___________________________________________________________
Account number: _________________________________________________________
Also remember to fax together with the fully completed form a visible copy of your drivers license or passport, a legible photocopy of your credit card (both sides) and a copy of a recent utility bill (telephone, gas, electricity).
*Please accept this as authorization for the Cherry Red casino, to draft the above listed credit card and continue such authorization until I notify Cherry Red casino and the bank listed in writing.
Signature ____________________________________________ Date ____ / ____ / ____
Couple Questions about the fax back form
i get the first part name address phone date of birth
2nd part
card type i use prepaid credit cards mastercards
bank name and address account#
whats this for??
they want my banking info??
why ..
iam not using my bank account
If iam lucky enough to win
i will accept check or deposit in MoneyBookers..
is that fine
this is all new to me and just not sure what info is needed to be accepted .
thanks for your help..
- Joined
- Sep 20, 2005
- Location
- Left Hungary
I found my answer...
Babs! I did it again....
Am I good or what? Cherry Red
After reading the positive comments about this casino, I have played there too.
Their support is very very poor.
Because I wanted to make a withdrawal,I have sent faxback documents by e-mail to their Support yesterday at 3.30PM, asking them to confirm the receipt of these documents in good order.
Because I got no reaction at all, I have sent another mail 2 hours later and asked them if they did receive my e-mail.
This morning I found this e-mail in my inbox.
Hi xxxx,
Thank you for contacting Cherry Red. Here in the Casino Support mailbox, I am unable to see mail that you may have sent to other departments. If you sent the e mail to a different address, then that specific department should respond with a confirmation within 24-48 hours.
Should you have any further questions, please feel free to contact us at any time.
Regards
Chadwick Hayes
Cherry Red Casino
I did send my e-mails to their Support and not to other departments.
Why did it take 8 hours to give me this answer, with no information at all?
I have send a PM to Louise yesterday evening and another one this morning.
I wonder when I will get an answer on these??
I cannot agree with the title of this thread, on the contrary!!!!
After reading the positive comments about this casino, I have played there too.
Their support is very very poor.
Because I wanted to make a withdrawal,I have sent faxback documents by e-mail to their Support yesterday at 3.30PM, asking them to confirm the receipt of these documents in good order.
Because I got no reaction at all, I have sent another mail 2 hours later and asked them if they did receive my e-mail.
This morning I found this e-mail in my inbox.
Hi xxxx,
Thank you for contacting Cherry Red. Here in the Casino Support mailbox, I am unable to see mail that you may have sent to other departments. If you sent the e mail to a different address, then that specific department should respond with a confirmation within 24-48 hours.
Should you have any further questions, please feel free to contact us at any time.
Regards
Chadwick Hayes
Cherry Red Casino
I did send my e-mails to their Support and not to other departments.
Why did it take 8 hours to give me this answer, with no information at all?
I have send a PM to Louise yesterday evening and another one this morning.
I wonder when I will get an answer on these??
I cannot agree with the title of this thread, on the contrary!!!!
- Joined
- Sep 20, 2005
- Location
- Left Hungary
I too am getting a little antsy with them...I still have not received my withdrawal from Rushmore since the 5th (it is now the 8th)and got another email saying give it another 48 hours because of the weekend...(no excuse IMO) the can take money but can't return it? What's up with that..
And my faxback forms have been at Cherry Red for 48 hours and I still can't withdraw any winnings from Cherry....The support phone numbers are the same so if they get one they have the other...(faxback forms)
I also sent an IM to Louise (yesterday), an email to support, phoned twice and they said accounting comes and goes when they please, they have no set time (their words not mine when called) and they might come in today (yesterday) since they haven't been in for a while because they have a back log of withdrawals to process.
I guess they decided not to go in...
I also emailed my faxback and asked them to confirm it was received, I did not get a reply (and yes I waded through my junk email looking) .
I will not deposit again until I get confirmation, and I doubt I will even if I do because they don't seem to care enough to answer emails.
Pay some support that knows what they are doing.
I will not deposit again until I get confirmation, and I doubt I will even if I do because they don't seem to care enough to answer emails.
Pay some support that knows what they are doing.
Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Hi all,
As accounting do not work on the weekends, this is why if you sent at 9pm on a Friday night, they will not have been processed yet.
Because of this reason, I work on Saturday nights, so can assist in processing faxbacks during the weekend.
I will be in the office later and will address everyone's issues and fix it all!
Kind regards for now,
Louise
Rushmore & Cherry Red Rep
As accounting do not work on the weekends, this is why if you sent at 9pm on a Friday night, they will not have been processed yet.
Because of this reason, I work on Saturday nights, so can assist in processing faxbacks during the weekend.
I will be in the office later and will address everyone's issues and fix it all!
Kind regards for now,
Louise
Rushmore & Cherry Red Rep
Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Hey all,
So, I am in the office and am taking care of my PM's (for all those who PMed me!).
The time frame for faxbacks to be approved is a maximum of 48 hours, but that is max! It really does depend on the time and day they are sent as to how long it can take. The end of week/weekend does take the longest time to approve in general. I am only assisting in the approving of faxbacks, so am trying the best I can do. I have passed on concerns about the speed of approving/sending of withdrawals to the accounting manager, who takes care of this.
We are working towards a 24 hour time frame, as of course, we understand the importance of a quick turn around.
So thanks to all of your for your patience and again, if anyone needs assistance, don't hesitate to contact me.
All the best,
Louise
Rushmore & Cherry Red Rep.
So, I am in the office and am taking care of my PM's (for all those who PMed me!).
The time frame for faxbacks to be approved is a maximum of 48 hours, but that is max! It really does depend on the time and day they are sent as to how long it can take. The end of week/weekend does take the longest time to approve in general. I am only assisting in the approving of faxbacks, so am trying the best I can do. I have passed on concerns about the speed of approving/sending of withdrawals to the accounting manager, who takes care of this.
We are working towards a 24 hour time frame, as of course, we understand the importance of a quick turn around.
So thanks to all of your for your patience and again, if anyone needs assistance, don't hesitate to contact me.
All the best,
Louise
Rushmore & Cherry Red Rep.
Cherry Red
I don't know about the customer service but these slots are tighter than Kelsey's **** . I have made three deposits here in the last week. The first I didn't see the 400 % initial bonus hidden on the promo page so I took the 100 % initial bonus on their home page (my mistake) and actually met the wager req's. and got decent game play. I never achieved a high enough amount to even consider a cashout before busting and looked forward to the return trip.
Second deposit another 100 % bonus, wagered the entire amount ($100) on 20 cent spins and never hit nothing. Wiped out in an hour over 1000 spins with no game play at all. The slots were so tight I had to ask live support if they were working correctly as I never seen a run like that on RTG slots.
Then today so far $120 starting bankroll in less than an hour already I'm down to $60 . I had three wins over the amount I wagered , one for $11 ,and two misc. $1 payouts out of over 300 spins. Total bonus rounds all games, ZERO. Something is not right here and when I ask live help they just laugh, tell me better days are ahead, and throw lucky fairy dust my way.
What a JOKE!! There must be better RTG's out there.
I don't know about the customer service but these slots are tighter than Kelsey's **** . I have made three deposits here in the last week. The first I didn't see the 400 % initial bonus hidden on the promo page so I took the 100 % initial bonus on their home page (my mistake) and actually met the wager req's. and got decent game play. I never achieved a high enough amount to even consider a cashout before busting and looked forward to the return trip.
Second deposit another 100 % bonus, wagered the entire amount ($100) on 20 cent spins and never hit nothing. Wiped out in an hour over 1000 spins with no game play at all. The slots were so tight I had to ask live support if they were working correctly as I never seen a run like that on RTG slots.
Then today so far $120 starting bankroll in less than an hour already I'm down to $60 . I had three wins over the amount I wagered , one for $11 ,and two misc. $1 payouts out of over 300 spins. Total bonus rounds all games, ZERO. Something is not right here and when I ask live help they just laugh, tell me better days are ahead, and throw lucky fairy dust my way.
What a JOKE!! There must be better RTG's out there.
Luigi810
Dormant account
- Joined
- Aug 16, 2008
- Location
- Philadelphia
Finally some good news, so glad to hear of your win and I'm glad to hear there is still a good honest casino out there..I hope ya win another bundle with the $50.00 you left in there WTG
Just a followup with my technical difficulty in the Cherry Red cashier in requesting a Quicktender withdrawal.
After stumping 2 live chat CSRs, and two email CSRs, one of which was Louise (hi Louise!), she forwarded the email on to some tech nerds, and got the issue resolved to my cashier is working again to request quicktender withdrawals. Took almost a week to get fixed from when I first noticed the problem, but it looks like it's fixed now.
After stumping 2 live chat CSRs, and two email CSRs, one of which was Louise (hi Louise!), she forwarded the email on to some tech nerds, and got the issue resolved to my cashier is working again to request quicktender withdrawals. Took almost a week to get fixed from when I first noticed the problem, but it looks like it's fixed now.
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