Cherry Red Casino Exceptional Service !!

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I Met The Challenge !! :yahoo::yahoo::yahoo:

I opened up a new account at Cherry Red Casino and decided to take them up on their "Slots Special Bonus" of 400% :eek2: called "CHERRYREELS"...

I made a deposit of $50.00 and received a $200 Bonus bump instantly so I had a total of $250.00 to start playing with. The bonus had a wager requirement attached to it of 20X or a $5000 Playthru on Slots Only...

Needless to say I had some great luck, really good luck actually, and managed to end up meeting the wager requirement and did a cashout for $1,150.00 and left myself my original $50 in my account to continue playing on...:D

So I go to cashout in the cashier and it comes back up and says cashout denied, you need to call customer service and send in a Faxback Form, so I called up customer service and spoke with a real friendly lady who also spoke English real good...(another plus) and she told me I could just scan and email the Faxback Form along with a copy of my Drivers License ID in and they would get them approved for me as soon as possible, so I scan the Faxback Form and email with my license at 7:51pm....

At 8:03pm Steve Brookman sends me this back...Exceptional Service there !! :thumbsup:

Dear Robert

I am happy to let you know the fax-back form you sent has been approved and any pending withdrawals will be processed shortly.

Should you have any further questions or concerns regarding our banking services, please don't hesitate to contact me personally.

Yours sincerely,

Steve Brookman
Accounts Manager
[email protected]

At 8:05pm I get this from a Ms Louise Moses....again Exceptional Service :thumbsup:

Hi Robert,

Thanks for sending us the faxback form and documents.

I have processed and verified them on your account so you will be able to request your withdrawal. Congratulations on your winnings!

Please contact us if you require any assistance or have any questions.

Kind regards,

Louise Moses
Cherry Red Support Team

I requested my cashin be sent back to my bank account by way of wire transfer, I will keep everyone posted on how long this process takes...hopefully everything will go smooth and fast like the rest of their service has been so far...:thumbsup:

Now if the rest of the RTG Casinos would get their act together like Cherry Red is operating there would be no need for a Rogue List here...

So here are a few pics of what I had hit to get my balance built up enough to meet wager requirements and complete my cashout !! :notworthy
 
Last edited:

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
Congratulations Rob on your win.:)

The customer service you received from Cherry red is the exact same as I had received from their sister casino Rushmore.

Imo, they are a great organization.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
WOW, some really good hits there mate, well done.... yep let us know how long it takes to hit your bank..
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
...so I called up customer service and spoke with a real friendly lady who also spoke English real good...

:lolup: sorry Rob, I couldn't resist...

Congrats on the win! Does Cherry Red have more deposit options than Rushmore? Like Moneybookers at least?
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
OH JEEEEZ - are my eyes deceiving me or were you only betting 5 lines on all those winning screenies...????!!!!!

How on earth do you manage to do that? BAH!!! As soon as I don't bet on every stupid line something great shows up on a line I'm NOT betting.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
OH JEEEEZ - are my eyes deceiving me or were you only betting 5 lines on all those winning screenies...????!!!!!

How on earth do you manage to do that? BAH!!! As soon as I don't bet on every stupid line something great shows up on a line I'm NOT betting.

Yes, you saw it correctly chayton, only 5 paylines, so the luck was even more intense in that aspect !!
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
Congrats

Congratulations on your win there RobWin!

Please let me know if I can assist in anyway. ;)

Louise
Rushmore & Cherry Red Rep
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Congratulations on your win there RobWin!

Please let me know if I can assist in anyway. ;)

Louise
Rushmore & Cherry Red Rep

Thanks Louise, I appreciate that :)...are you the same Louise in my first post above that sent me the email I posted there or is that another Louise ?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What's up with those Random Jackpots:confused:

Rushmore had HUGE values, but Cherry Red seems to have very low values, even for a "normal" RTG casino.

Can it be that the parameters of the slots are different between the two?
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
What's up with those Random Jackpots:confused:

Rushmore had HUGE values, but Cherry Red seems to have very low values, even for a "normal" RTG casino.

Can it be that the parameters of the slots are different between the two?

Good question Vinyl, I was also curious about the same since they were all down around that range and I kept opening and loading but never could find one even close to what they are at Rushmore...but it did seem like they were also more loose than the ones at Rushmore too...probably just my imagination though since I was having some winning spins !!
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Cherry Red is still fairly new, how long does it take to "build up" RJ amounts?

I would imagine that would depend on how big the customer base is and how much play time each random gets in a day, week etc., from all the players...I would think that once the customer base is built up quite good and there is a steady stream of wagers then the slots could be set with higher minimum restarts that are comparable to Rushmores...JMO
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I also forgot to mention that from the moment I cashed in until I could No Longer Reverse my withdrawal was only about 2:45 minutes...that is definitely one of my pet peeves in online gaming as I have always believed that once you hit that cashout button there should be no temptation dangled in front of the player to go back and reverse and then end up losing your cashout win...So here again Cherry Red Casino and the player are both winners because I will continue to go back and play at this casino now knowing what kind of service they have given me...:thumbsup:
 

gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
Congrats on the win!
One note though. Just be prepared that you will only get 950$, as the 200$ will be removed upon processing the withdrawal. They have the same confusing statement as Rushmore does in the T&C for this coupon: "At the time of a cashout the amount of the bonus will be deducted from the balance". In fact it will not be removed 'from the balance', but it will be removed from your withdrawal request of 1150.
I believe it would be much clearer if the approved withdrawal would equal to the amount actually sent, and the bonus would be really deducted 'from the balance', and not from the request.
 

EasyRhino

Dormant account
Joined
Sep 17, 2006
Location
San Diego
Congrats on the win!
One note though. Just be prepared that you will only get 950$, as the 200$ will be removed upon processing the withdrawal. They have the same confusing statement as Rushmore does in the T&C for this coupon: "At the time of a cashout the amount of the bonus will be deducted from the balance". In fact it will not be removed 'from the balance', but it will be removed from your withdrawal request of 1150.
I believe it would be much clearer if the approved withdrawal would equal to the amount actually sent, and the bonus would be really deducted 'from the balance', and not from the request.

For me, if the withdrawal request was for the entire balance, then the bonus was deducted from the withdrawal.

If the withdrawal request was only for part of the balance, then the bonus was deducted from the remaining balance.

This is based off my limited experience of one withdrawal of one type, and one of the other.
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
If they Will consider offering neteller as a deposit and withdrawl option I will be there =)
(I do not wish to deposit with creditcard since they do not offer teh withdrawl that way, and I do not use/own a moneybookers account..)
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
Neteller

Marie2473 , the good news is that we are in the final stages of setting up Neteller with both of our casinos, so we are expecting it this week or next to be up and running for deposits and withdrawals.

We also have EwalletXpress already in the cashiers of both casinos for deposit and withdrawal.

All the best, ;)

Louise
Rushmore and Cherry Red Rep.
 

machinehead11

Dormant account
Joined
Mar 12, 2008
Location
San Antonio
I also forgot to mention that from the moment I cashed in until I could No Longer Reverse my withdrawal was only about 2:45 minutes...that is definitely one of my pet peeves in online gaming as I have always believed that once you hit that cashout button there should be no temptation dangled in front of the player to go back and reverse and then end up losing your cashout win...So here again Cherry Red Casino and the player are both winners because I will continue to go back and play at this casino now knowing what kind of service they have given me...:thumbsup:


Wow! That's unheard of. Was this for the bank/wire transfer withdrawal method?
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
Louise, I read in terms and conditions that a faxback was necessary. I would like to play here, can you send a link to your faxback download as I would like to submit this before I deposit.

If I scan the faxback can it be emailed as an attached document?

Thank You
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
Louise, I read in terms and conditions that a faxback was necessary. I would like to play here, can you send a link to your faxback download as I would like to submit this before I deposit.

If I scan the faxback can it be emailed as an attached document?

Thank You

I did and they accepted it an hour later.
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
My question was: where is the link to download the document.

Very nice it was accepted by email, thank you.

Do you have the link?
 
Top