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Cherry Red Casino Exceptional Service !!

Just wanted to update my thread I started to say that I received my winnings yesterday paid back into my bank account by wire transfer and it was done within 8 business days from the time of my cashout and this was also a deposit made by way of online check so that had to clear too...so not a bad time frame at all considering...:thumbsup:
 
Hi silcnlayc,

Haha, you want a refund from them hey?! :lolup:

We have the "Winners' Corner" on Rushmore which will be updated next month for this month, and will also have the same up and running in Cherry Red in the near future.

Kind regards,

Louise
Rushmore & Cherry Red Rep
 
I tried to make a cashout to Moneybookers from cherry Red yesterday.
I heard nothing from them but noticed it was still reversible today so I figured they required docs although I was hoping because I had been verified at Rushmore I would be ok so I contacted live chat.

They answered very quickly and I explained the situation and to my surprise was told they had nothing to do with Rushmore.
I explained they had the same Rep here and was told they are part owned by the same people but independent of each other.
So is cherry Red a separate entity or a white label of Rushmore?

Anyway I said I would send my docs in by email and asked if they could confirm in chat they had received them, they suggested coming back in a few minutes to check.
Anyway a few minutes later i received an email from them stating that my documents had been received and my account verified!
That is super fast excellent service.
So I thanked them in chat just thought I would give them a thumbs up in here too as I am just as quick to criticize when things go badly
So cherry Red CS :thumbsup:
 
Hi Rusty,

We run/own both casinos - However, when it comes to verifying accounts, we do require documentation to be sent to each casino separately.

Glad all worked out OK :p

Louise
Rushmore & Cherry Red Rep.
 
Still...

But still so far the only service i find EXCEPTIONAL is the palace group (ruby fortune,spin palace etc..) your withdrawal will clear under 48 hours usually 24 hours and your check is in the mail box almost less than a week after! A friggin check and i didn't even pay extra for the express service,I can even reverse part of my withdrawal and don't have to reverse the whole thing and to cream the cake,if you ever experience and error and don't realize it a live chat window will pop up to tell you to chat with live support for the error...This happened to me yesterday and after they they offered me a 50% bonus on a reverse withdrawal,the error was even automaticly refunded and there was no real error but just for the little worry it caused me they gave me a bonus....
 
EcoCard

Good news chuchu59... :D

EcoCard should now be all set up in the Cherry Red cashier for both deposit and withdraw. Please make sure you see it on your side though, in the withdraw section before you deposit using it.

Good luck!!!

Louise
Rushmore & Cherry Red Rep.
 
Aww crap and it was going so well :mad:

Money still reversible in cashier 3 Days later and after Two requests to have flushed.

Not great.
 
Robwin, I know you had a good experience with Cherry, but you seem to be the only one.
Yesterday they processed my withdrawal after 51 hours.
I PMed Louise when my withdrawal was already 45 hours in "reverse mode".
I wonder if the title of this thread is not misleading, because I read complaints most of the time.
If it continues like this, then this casino better would not be in the "Accredited list".
I appreciate the work Louise is doing, but it seems to me that she is the only one who cares about CS.
 
Just checked my account and my withdrawal is still pending and reversible!
Really getting annoyed now.
Will contact Louise and see what happens.
 
Hi all,

It's not good to hear this. I will make sure that all of your accounts are looked into and make sure everything is dealt with as needs be. I will be in the office a little later on.

My apologies,

Louise
Rushmore & Cherry Red Rep.
 
Louise said:
Hi all,

It's not good to hear this. I will make sure that all of your accounts are looked into and make sure everything is dealt with as needs be. I will be in the office a little later on.

My apologies,

Louise
Rushmore & Cherry Red Rep.
Click to expand...

We would appreciate explanations as to WHY these instances of poor service happened. You seem honest and open, and your support staff can also learn from mistakes if they are openly investigated. It can often mean that experienced players can suggest possible causes to the CS staff when THEY encounter what looks like the same problem, and this should save time in investigating such issues.

We have already established that timeframes should NOT include weekends, so 48 hours starting on a Friday should be interpreted as "by Monday, or Tuesday at the latest".

Certainly, players can save a little time by sending documents after making their first deposit, so that by the time they make a withdrawal (assuming they win enough), their withdrawals can be requested and processing can begin straight away, hopefully to Neteller (hint;) ).
 
Louise said:
Hi all,

It's not good to hear this. I will make sure that all of your accounts are looked into and make sure everything is dealt with as needs be. I will be in the office a little later on.

My apologies,

Louise
Rushmore & Cherry Red Rep.
Click to expand...

Louise, I do hope you are able to get this sorted out and make the processes fast for the one's who have posted here that did not receive the kind of exceptional service that I did and also what had originally motivated me to start this thread...I believe in giving casinos great compliments on their service when they have performed well as you guys did in my case but in the same regard I don't want to see my fellow forum members not receiving the same type of service...makes me look bad then for creating a thread bragging about how great you guys are, you know !!

I do believe you guys can set a new precedence for an RTG operation on great service and fast flushes and withdrawals too as long as your entire team is reading the same play book and operating in the back end with due diligence and fast service, I do hope you can get your team on board with you here...You look promising in a lot of folks eyes right now but that sentiment can turn in the blink of an eye if your CSR's and your Accounting team are allowed to procrastinate even in the slightest...;)
 
my 2 cents

cheryredcasinoscrathcard.jpg
[/IMG]

i as rob found cherry red a pleasent experience im waiting only 5 days
for a small 250.00 cash

ill say this louise had me aproved for withdraw in 2 1/2 hrs that was
a realy great feeling of support ,only the very best to say of louise .

and we spoke about this site here and she said she was going to visit
and be availible
so far im pleased :):):)
cheryredcasinoscrathcard.jpg
[/IMG]
 
Last edited:
It's not good to hear this. I will make sure that all of your accounts are looked into and make sure everything is dealt with as needs be. I will be in the office a little later on.

Is it a little later on yer (5 hours) :p

Money still stuck and reversible. :mad:
 
That seems to be the case because I just got paid :thumbsup:
Was worried it would be after Weekend but Louise must have done the business.
Good they can have it back now :p
 
ill say this louise had me aproved for withdraw in 2 1/2 hrs that was
a realy great feeling of support ,only the very best to say of louise .

and we spoke about this site here and she said she was going to visit
and be availible
so far im pleased :):):)
Click to expand...

Thanks rockycatt for your kind words... We are really trying to do our best and make improvements all the time ;)

Wishing you the best Rusty - Glad that worked out OK. :)

I'm off to check my PM's now! I'm in the office for the next 4 hours if I can do anything for anyone.

Thanks,

Louise
Rushmore & Cherry Red Rep.
 
Woohoo! An incredible comeback. Deposited $30 got $30 bonus and started playing at $0.25 per spin at Sherlock Holmes. Went down to $0.37 so it was the last spin. Got free spins and went to $25 then later got many more free spins and up to $80. Played at other slots and was down to $60 when I played Toucan where I went down to less than $30. Doubled my bet and got the free spins at spin no. 3. Went back to $60 and lowered my bet (stupid move) as I got 5OAK coconuts with WILD twice consecutively bringing my balance to $90. Then got very lucky with $0.20 spins at Rapunzel where one single spin (not in free spins) netted me $120.

I am told at live chat I have met WRs so I only need to send the faxback form. Trouble is I just moved house a week ago and my new address is registered at Cherry. I will have to wait till next month to get address proof. Any chance of flushing my account Louise?
 
Louise,

This is ridiculous. It took you a total of 22 minutes for support to approve my faxback form. This does not meet my standard of 20 minutes:D:D Now I have to go to the cashier and withdraw 2 minutes in arrears lol.

BTW, I see Slots Oasis under your sig. Is it part of the group you work for. If so, as long as they accept ecocard I will be rushing to play again.
 
Hehe chuchu59, sorry I didn't manage the 20 minute approval lol.

I'll try speed up the processing of your withdrawal (but could be up to the 48 hours!) :D

Slots Oasis is a brand new casino of ours, just released the other day. We're offering a 400% bonus up to $4000 on first deposits. And yes, EcoCard is set up for deposit and withdrawal there also!

Enjoy.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Louise said:
Hehe chuchu59, sorry I didn't manage the 20 minute approval lol.

I'll try speed up the processing of your withdrawal (but could be up to the 48 hours!) :D

Slots Oasis is a brand new casino of ours, just released the other day. We're offering a 400% bonus up to $4000 on first deposits. And yes, EcoCard is set up for deposit and withdrawal there also!

Enjoy.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Click to expand...

How about offering Neteller;)
 
Louise, absolutely no slam against you at all....you seem to go way above and beyond on this forum, and are to be commended for that. Also, I realize these casinos are "fairly" new and still working out glitches, CS, communication, etc.

But..having said that. Rockycatt, 7 days and Rob, 9 days to your bank account, and you guys are satisfied with that? :confused:

Not trying to be a smartass, but is part of it because you're in the U.S. and your expectations of fast payment are maybe lower than in other countries? Or are my expectations too high?

I'll hold off on Rushmore/Cherry Red for now I think. When I hear of them getting payouts done in 24 hrs or less, I'll give it a go.

Again though Louise, hats off to you for all the effort you put in here. :thumbsup:
 
Pinababy69 said:
Louise, absolutely no slam against you at all....you seem to go way above and beyond on this forum, and are to be commended for that. Also, I realize these casinos are "fairly" new and still working out glitches, CS, communication, etc.

But..having said that. Rockycatt, 7 days and Rob, 9 days to your bank account, and you guys are satisfied with that? :confused:

Not trying to be a smartass, but is part of it because you're in the U.S. and your expectations of fast payment are maybe lower than in other countries? Or are my expectations too high?

I'll hold off on Rushmore/Cherry Red for now I think. When I hear of them getting payouts done in 24 hrs or less, I'll give it a go.

Again though Louise, hats off to you for all the effort you put in here. :thumbsup:
Click to expand...


Well, I would normally agree with you here Pina but in my case I had deposited with "online check" using their check service facility so I can understand having to wait some days for my check to clear with them and a couple more days for the wire transfer back to my checking account...:)
 
vinylweatherman said:
Once they have Neteller, and I manage to make it to a withdrawal, I can test their speed against that of the likes of Club World and iNetbet without all the complications of being involved with the US and Canada.
Click to expand...

I'll be curious to see how it goes VWM. Just out of curiousity, what does Canada have to do with anything? We use (or at least I do) Moneybookers, which is real time and instant, just as Neteller is. I get my payouts from Inetbet usually within 12 hrs or so, never more than 24. Same with 32Red, if I cashout before I go to bed, it's in my Moneybookers account the next morning when I wake up.

That's why I wondered if Rockycat and Rob were satisfied with the cashout time...because they were from the U.S. and can't use an "instant" withdrawal method. In Rob's case, I get the ECheck thing, makes sense.
 
Pinababy69 said:
I'll be curious to see how it goes VWM. Just out of curiousity, what does Canada have to do with anything? We use (or at least I do) Moneybookers, which is real time and instant, just as Neteller is. I get my payouts from Inetbet usually within 12 hrs or so, never more than 24. Same with 32Red, if I cashout before I go to bed, it's in my Moneybookers account the next morning when I wake up.

That's why I wondered if Rockycat and Rob were satisfied with the cashout time...because they were from the U.S. and can't use an "instant" withdrawal method. In Rob's case, I get the ECheck thing, makes sense.
Click to expand...

As I am sure you know, a few casinos and even Neteller seem to have a problem when it comes to Geography, and believe that EVERYTHING west of the Azores is "America" when it comes to the UIGEA.

Many casinos have banned Canadian players, and have even cited UIGEA compliance as the reason why. This MIGHT make some casinos think they have to use the same processors for Canadians as they do for Americans, which leads to a longer processing time.

Neteller have also banned Canadians, and it seems only Moneybookers have no problems understanding that Canada and the USA are separate countries.

The UK is pretty unique, as many of the casino processors are UK registered companies, with offices here. Cheques for UK players are posted here in the UK, and drawn on one of the big banks.
ClubWorld have UK offices and support, and I think iNetBet might have too - this makes payment fast.
It does depend on where Rushpod have their support and processing operations, but with Neteller transfers, it is all electronic, so shouldn't make a great deal of difference.
Once any processor has instructed Neteller to send me my money, I get it IMMEDIATELY. This works if the merchant has a merchant Neteller account and makes the transfer this way. Any delay is down to the casino and the processor taking time to send the instruction to Neteller.

Casino Action had an application in banking where the PLAYER could see their pending withdrawal, and generate their OWN instruction to initiate a Neteller payment, and this took only a few seconds to move into my own Neteller account.
 
vinylweatherman said:
Many casinos have banned Canadian players, and have even cited UIGEA compliance as the reason why. This MIGHT make some casinos think they have to use the same processors for Canadians as they do for Americans, which leads to a longer processing time.

It does depend on where Rushpod have their support and processing operations, but with Neteller transfers, it is all electronic, so shouldn't make a great deal of difference.

Once any processor has instructed Neteller to send me my money, I get it IMMEDIATELY. This works if the merchant has a merchant Neteller account and makes the transfer this way. Any delay is down to the casino and the processor taking time to send the instruction to Neteller.
Click to expand...

The only casinos I'm aware of that I can't play at are VIP.com and the Wagerworks (I think) casinos. Other than that, I can play wherever I like.

Moneybookers works identically to Neteller, it is immediate, and can also be set up to be automated, as 3Dice do. When I hit the withdraw button from 3Dice, an email pops up almost simultaneously that I have received money. It's completely automated, up to a certain amount. I believe if you go over that amount, then it has to be approved by finance/support staff or whomever. The only point I was trying to make is that if I played at Rushmore or Cherry Red, and used MB as my withdrawal method, there should be NO delays, and I would expect to be paid within 24 hrs, just as I am at Inetbet, 32Red, etc.

In any event, once you do deposit here, and if you are lucky enough to withdraw, make sure you post and let us know how quickly they get it done. I find the no weekends thing off-putting for myself, and is one of the reasons I chose Inetbet over ClubWorld. They process seven days a week, couple of batches a day. ClubWorld is M-F only, and it never fails if I win, it's on a Friday and end up waiting til Monday to get paid. Just not good enough for me. 32Red has now switched also to processing seven days a week, which IMO, was the ONLY thing lacking from them. They're pretty much perfect now, not much more room for improvement.
 
As an aside, if you do use moneybookers and you want to have a go at Slots Oasis, there's a generous 250% moneybookers sign up that allows you to play any game (apart from roulette and baccarat, off the top of my head). Pleased that I took that option - not been that impressed by the RTG slots (or the video poker), but the table games seem fair and quick (if not that pretty).
 
Neteller

Hey all!

Good news, we have just finished the integration of Neteller in all 3 of our casinos for both deposit and withdraw.

Thanks for your patience, :thumbsup:

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Certainly silcnlayc, I am on the case :thumbsup:

I'm here for another 2 hours, so get it sent in if not already!

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Pinababy69 said:
Louise, absolutely no slam against you at all....you seem to go way above and beyond on this forum, and are to be commended for that. Also, I realize these casinos are "fairly" new and still working out glitches, CS, communication, etc.

But..having said that. Rockycatt, 7 days and Rob, 9 days to your bank account, and you guys are satisfied with that? :confused:

Not trying to be a smartass, but is part of it because you're in the U.S. and your expectations of fast payment are maybe lower than in other countries? Or are my expectations too high?

I'll hold off on Rushmore/Cherry Red for now I think. When I hear of them getting payouts done in 24 hrs or less, I'll give it a go.

Again though Louise, hats off to you for all the effort you put in here. :thumbsup:
Click to expand...

pinababy i do believe every one in the states relizes 7 days [for here is ok ]
you see we got confused senators and such , need i go further :):)

But the redeeming factor as churchhill said democracy sucks but beats the hell out of what comes in second :):)
 
because they were from the U.S. and can't use an "instant" withdrawal method. In Rob's case
Click to expand...
Actually, since Neteller is no longer and option for us in the USA, I find the online wallet is just about the same as Neteller was. I also get my funds from Inetbet in 12 hours or less, same with Clubworld..less than 24 hours.

Louise has been on top of this and though the casino is still a tad slow compared to those two casinos who have been established longer..I think she is making big strides in making it a casino to reckon with for payouts(withdrawal) speed.

MG and Rival still state 24 hours before processing but once that 24 hours is over, I have gotten my money with a few hours after this "waiting" period. I guess they too are making headway into releasing monies quicker because they have come around to the idea we have tried to get across for so long , is that the quicker we get paid, the faster they get it back...:lolup:

I think they finally understand...:lolup:



.
 
Thanks to all of you for your such kind words.... :o:p

We really do understand the importance of listening to all of our players and making improvements all the time.

Admittedly, things don't always go smoothly, like chuchu59's withdrawal and the technical problem we had there - But hey, these hiccups make us improve for the future and make sure the same thing won't occur again.

Pleasure being here with such nice people :)

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

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