Centrebet

[idumitra]

You can put CENTREBET on BLACKLIST !!!
on 16 february i have made a little deposit of 60 PLN, around 20-25 $ without any match bonus, i didn't know how to claim their bonus, they are quite a little bit complicate, they have a sportbook licensed in Australia, and on the same webpage, the casino is licensed in Malta, so i have lost my deposit , then i went to livechat to claim " anytime deposit bonus " which gave a match bonus, they said no for me, i have written a bad review on another forum, and as a result they close my account, here is live chat transcript:

idumitra: hello

Tim: Hello you're now chatting to Tim. How can I help you?

idumitra: i've made on 16 february a deposit of about 60 PLN.when do i get anytime deposit bonus?

idumitra: the promo?

Tim: one moment please while i transfer you through to a supervisor

Please wait while I transfer the chat to 'Gary'.

You are now chatting with 'Gary'

Gary: Hello you're now chatting to Gary. How can I help you?

idumitra: well i was not used to claim bonus match on your site

idumitra: i've made a deposit but i didn't claim any match bonus

Gary: The new player bonus or the anytime deposit bonus

idumitra: one of them would be good

idumitra: i don't know yet how to claim bonuses on your site, i'm still learning

Gary: So you havent received any

Gary: ?

idumitra: no

Gary: But I have 2 emails from you claiming that you have already played out teh deposit bonus

Gary: and that youre writing negative responses on forums because we wouldnt offer you more

idumitra: aha

idumitra: although if i didn't written

Gary: I also have several chat correspondences with my support staff of you requestnig bonuses where you have already received a bonus offer

idumitra: i could write on more even on the influents sites where i'm an affiliate of many casinos including ****

Gary: We definately will not award you with any further bonuses in that case

idumitra: i want a deposit bonus as stated in t&c's

Gary: and you account will be permanently closed

idumitra: ok i will transcript this chat session

Your chat transcript will be sent to dumitracheiustinian@live.com at the end of your chat.

idumitra: ok i will not write

idumitra: nothing

idumitra: but you can please give me a bonus

Gary: Your accounts have now been clsoed off as per our terms and conditiosn

Gary: we reserve teh right to close accounts at our discression

STAY AWAY FROM CENTREBET !!!

 

[LaHutti]

yeah sorry, but if I was in that supervisors shoes, you would have been out of there even faster....

 

[idumitra]

hehehe, but you weren't !!!

 

[vinylweatherman]

That chat transcript looks like an attempt was made to blackmail the casino. They did not "just find out" about the bad reviews, it was used as a way to "persuade" them to offer special treatment.

Closing your EMPTY account (as it seems) is the BEST defence, as they cannot be accused of confiscating anything. They would also have to realise that further attempts would follow were they to give in and start paying "hush money" in order to keep the bad reviews at bay.

By trying to blackmail them on THIS forum, you have shot yourself in the foot (so to speak), now we all KNOW that these "other bad reviews" are just a part of a blackmail scheme, and bear no relation to a GENUINE grievance.

SOMETHING may turn red and end up in the Rogue pit, but probably not Centrebet

 

[matty0721]

agreed LaHutti

what was your complaint about centrebet on forums before this issue came up?

 

[idumitra]

sorry i made deposits into casinos, i don't beg for free chips usually, it's the first time when i went to a livechat to ask for one !

 

[idumitra]

my complaint was they didn't give me a match bonus, or a little complimentary no deposit bonus, i didn't ask for 100 % match bonuses they offer !

 

[Simmo!]

I've changed the thread title. And I would remind everyone as per this thread, that Casinomeister is not a forum to be used for threatening casinos or for carrying out threats against casinos.

The chat transcript clearly demonstrates an intention to blackmail the casino into providing a bonus with the thread of publicising negative comments.

This behaviour is not acceptable at Casinomeister. I should really delete the thread but in this case I don't think it's necessary.

 

[Repro]

Reading this i think the OP should be in the Rogue Pit... :baby:

 

[rainmaker]

I am sorry, but cases like this is just embarrassing for this forum.

I am guessing that CS at any casino is quite tired of people who wants to press as much bonus as they can out of every deposits. You say that this is your "first time". I simply just don`t believe you.

I don`t mean to be strict, but you should probably do something else than gambling.

In my opinion, Centrebet is one of the best online casino sites. Your case just shows us why.

 

[takethemoney]

Two things the op probably should not do: gamble online and have children. I think the gene pool has a malfunction.

 

[me_and_ed]

You can put CENTREBET on BLACKLIST !!!
on 16 february i have made a little deposit of 60 PLN, around 20-25 $ without any match bonus, i didn't know how to claim their bonus, they are quite a little bit complicate, they have a sportbook licensed in Australia, and on the same webpage, the casino is licensed in Malta, so i have lost my deposit , then i went to livechat to claim " anytime deposit bonus " which gave a match bonus, they said no for me, i have written a bad review on another forum, and as a result they close my account, here is live chat transcript:

idumitra: hello

Tim: Hello you're now chatting to Tim. How can I help you?

idumitra: i've made on 16 february a deposit of about 60 PLN.when do i get anytime deposit bonus?

idumitra: the promo?

Tim: one moment please while i transfer you through to a supervisor

Please wait while I transfer the chat to 'Gary'.

You are now chatting with 'Gary'

Gary: Hello you're now chatting to Gary. How can I help you?

idumitra: well i was not used to claim bonus match on your site

idumitra: i've made a deposit but i didn't claim any match bonus

Gary: The new player bonus or the anytime deposit bonus

idumitra: one of them would be good

idumitra: i don't know yet how to claim bonuses on your site, i'm still learning

Gary: So you havent received any

Gary: ?

idumitra: no

Gary: But I have 2 emails from you claiming that you have already played out teh deposit bonus

Gary: and that youre writing negative responses on forums because we wouldnt offer you more

idumitra: aha

idumitra: although if i didn't written

Gary: I also have several chat correspondences with my support staff of you requestnig bonuses where you have already received a bonus offer

idumitra: i could write on more even on the influents sites where i'm an affiliate of many casinos including ****

Gary: We definately will not award you with any further bonuses in that case

idumitra: i want a deposit bonus as stated in t&c's

Gary: and you account will be permanently closed

idumitra: ok i will transcript this chat session

Your chat transcript will be sent to dumitracheiustinian@live.com at the end of your chat.

idumitra: ok i will not write

idumitra: nothing

idumitra: but you can please give me a bonus

Gary: Your accounts have now been clsoed off as per our terms and conditiosn

Gary: we reserve teh right to close accounts at our discression

STAY AWAY FROM CENTREBET !!!

Truly a perfect reason for birth control.

 

[Marie2473]

I really dont think the casino here did the wrong thing. They have the right to choose their customers as well as we have the right to choose a casino.
I do belive, by the transcript provided that you were in wrong here and that you were just trying to pressure them into giving you a bonus!

 

[leonardo99]

I must say I used to play at Centrebet some time ago. Support was ok, no problem with bonuses .

 

[Casinomeister]

hehehe, but you weren't !!!

But I'm in charge here. Bye.

1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

 

[jetset]

Two things the op probably should not do: gamble online and have children. I think the gene pool has a malfunction.

 

[Centre-Wise]

Hi all,

Just a quick thanks for the messages of support from some of our players here. We do honour our bonus offers, and make efforts to have all required information clearly available in the relevant web pages. We encourage anyone with any queries to contact us via live chat or email.

Regards,
Derek
Centrebet