- Joined
- Oct 8, 2019
- Location
- United Kingdom
<div class="bbWrapper">Hi<br />
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I have been removed of my winnings of 21,550 euro after a casino told me that martingale strategy was not allowed on their site.<br />
They have refereed to the following clause in their T&Cs.<br />
<i><b>"9.4 In the event that we suspect fraud or fraudulent activity on your part or if any of your payments are charged back, and in the event of suspected card counting in any of the live games, we will have the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by us, to initiate any legal proceedings to collect any payments owed by you."</b></i> <br />
So based on the conversation I had with their fraud and payment manager, I had cheated them by using martingale strategy and I knew about the strategy.<br />
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After spending a lot of time on Google searching about this strategy, you are suppose to play small and double every time you loose until you win. That is the martingale strategy and nowhere online I found this strategy was illegal. Yes some casino do not accept it and some actually promote it as it is not proven that it is 100% guaranty win.<br />
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So now comes the real issue, when a casino does not accept the "Martingale strategy" or any other strategies they will have to put that in their Terms and conditions. Once I confronted the casino with rules or laws that proved that martingale is not illegal, they came up with a link of a forum where it says martingale is not allowed . <br />
After several request to provide any link that proves the martingale is illegal or not allowed on their website, they gave me the clause from their T&Cs.<br />
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After a long fight in their live chat, I was told that if I contact them again regarding this matter, I will be banned from their live chat.<br />
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Few days passed and found that they have modified the clause 9.4 which they used for me to remove my winnings.<br />
Here is the new clause:<br />
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<i><b>9.4If we suspect fraud or fraudulent activity on your part or if any of your payments are being debited, and in case of suspected card account in any of the live games, we would have the right to withhold any amount from your part. account that exceeds your initial deposit and, if we deem it necessary, initiate legal proceedings to recover the payments you owe.<br />
When a player tries to win by abusing the Casino unfairly, this includes using strategies such as martingale, doubling deposits in case of losses or similar strategies. The Casino reserves the right to confiscate winnings and winnings on current or played bonuses. We will take the necessary actions if this behavior is of course proven. It is also forbidden to use tools such as robots, software or other assistants, programs or techniques that distort the game and advantage unfairly the player.</b></i><br />
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Now I would like to add few more clause that they broke just for me.<br />
<i><b>14.3 Any material changes to the Game Rules and Terms & Conditions will be emailed to all registered customers and highlighted on the homepage of the website and mobile application as well as on the rules page. </b></i><br />
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No emails were sent to customers, again the server logs will prove that. So any future player using that strategy will see their money gone as they have not emailed their customers about their new T&Cs.<br />
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<i><b>14.4 Any customer visiting Cbet.gg website after a rule change will be met with a screen which requires the customer to acknowledge receipt of the information and does not permit the customer continue further into the website until they have done so.</b></i><br />
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No screen were given where we have to accept the new T&Cs. Again customers will get a surprise.<br />
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Every time a website change their T&Cs, they have to put a date at the end of the T&Cs . That is missing too from their site.<br />
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So I want to know if casino can get away with this scam ?<br />
Also if someone could show me the right direction to get my money .<br />
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The company details:<br />
<a href="http://www.cbet.gg" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.cbet.gg</a><br />
License number: # 365 / JAZ accreditation GLH-OCCHKTW0702102019 <br />
It s a curacao casino.<br />
<br />
Kind Regards<br />
Malik</div>
