Harry Casino - Non-Payment of Winnings

[markymarx]

Hi, Hope you're all well.

re Harry Casino ( not Harry's Casino )

In short Harry Casino wont pay out and either ask me to wait or insist even deposits must be played through 3 times. I think I have probably met this requirement even though its not in their T&Cs. Is it worth me trying to get them to pay? All I think i can do is ask either politely or with threats of bad reviews but as they are unlicensed I can't see what I can do but kep badgering them. For a scam operation they do seem to have a very fast and responsive livechat. Somewhere they claimed to be registed in Curacao but I can't see any number or link. Obvs I know i'm an idiot for using an unlicensed casino so no need to tell me that but looking for advice as to whether or notthere's anything I can do and if its worth pursuing

thanks Marcus

 

[Nate]

Welcome to the Forum, Marcus,

From what I can see, they operate harrycasino .com and harry-casino .com - Is this the same casino you are referring to?

From my initial observations, the casino seems to be unlicensed. I've also edited your thread title slightly to highlight the issue at hand.

Nate

 

[L&L-Jan]

the casino seems to be unlicensed

this

 

[dunover]

Yes, another name-spoofing load of nonsense.

 

[Mikka]

It’s strange how they don’t respond to feedback. Maybe you need to mention it in other big forums (the same way you did here). This way, they will be obliged to answer your request. Please let us know if there are any updates concerning this case.

 

[markymarx]

thanks for your responses and yes Nate that's the place. If anything happens, like I get paid out, I'll post it.

Cheers

M

 

[markymarx]

Hi all, well a Christmas miracle seems to have occurred and I have been paid out! I used Harry Casino's live chat every day to politely ask why I wasn't being paid out. I had a lot of evasive responses promising it was ok and asking me to verify my crypto wallet address but never sending me the email they said I needed to reply to in order to do this. Eventually, I was able to do this verification and ...nothing...Then I asked 'are you scamming me?' 'no we are licensed...just be patient'. today I asked for details of license and got a really evasive response which seemed to confirm my fears and then out of the blue my BTC wallet has recieved my funds. Hallelujah! It was all there. I don't know what to think...but am relieved and will lern my lesson and avoid such sites but if you happen to be reading this and have ended up in similar situation keep contacting them, be polite and give it 10 days!
Cheers to everyone and have a good holiday

 

[jazzy]

Hi all, well a Christmas miracle seems to have occurred and I have been paid out! I used Harry Casino's live chat every day to politely ask why I wasn't being paid out. I had a lot of evasive responses promising it was ok and asking me to verify my crypto wallet address but never sending me the email they said I needed to reply to in order to do this. Eventually, I was able to do this verification and ...nothing...Then I asked 'are you scamming me?' 'no we are licensed...just be patient'. today I asked for details of license and got a really evasive response which seemed to confirm my fears and then out of the blue my BTC wallet has recieved my funds. Hallelujah! It was all there. I don't know what to think...but am relieved and will lern my lesson and avoid such sites but if you happen to be reading this and have ended up in similar situation keep contacting them, be polite and give it 10 days!
Cheers to everyone and have a good holiday

Hi mate I have got quick question im going thru similar situation,and wonder are they gonna pay me out my winning.its 1st day today and showing pending.

 

[coinsmaniac]

It's magic, like Harry Potter makes something disappear, in this case, your winnings.

 

[jo1234]

Can any of you guys shed any light? I made the mistake of wagering £100. Won 3000 and tried to withdraw. They have asked for every documentation under the sun which ( on live chat) I have been told is verified. my withdrawal request was 28th March. In all honesty I don't see me ever receiving these funds. I email them ever day and get pretty much the same response evading all questions and not answering if they are legit or not. I'm so deflated and not expecting a penny but still have the jiggle in my head. That money was meant to be helping go towards some critical surgery for my little girl so could do with knowing I can rely on the cash if it ever comes

 

[Webzcas]

Hi @jo1234 is this the same casino that Nate has referenced in the second post? Keep on chasing this as it has only been a few days since you made your withdrawal request.

If however, you do hit a brick wall, you may want to consider raising a PAB with the complaints team here on CM. But as you made your withdrawal request on the 28th March, worth giving them a few more days, before you go down this road imo.

 

[kim872287]

Hi mate I have got quick question im going thru similar situation,and wonder are they gonna pay me out my winning.its 1st day today and showing pending.

I've been waiting 11 days now! Was fully verified a week ago and everyday they keep saying their waiting for the payment team to do there checks! I've just messaged and told them I'll be taking it further as I think it's a scam if I'm not payed by tomorrow

 

[kim872287]

Hi all, well a Christmas miracle seems to have occurred and I have been paid out! I used Harry Casino's live chat every day to politely ask why I wasn't being paid out. I had a lot of evasive responses promising it was ok and asking me to verify my crypto wallet address but never sending me the email they said I needed to reply to in order to do this. Eventually, I was able to do this verification and ...nothing...Then I asked 'are you scamming me?' 'no we are licensed...just be patient'. today I asked for details of license and got a really evasive response which seemed to confirm my fears and then out of the blue my BTC wallet has recieved my funds. Hallelujah! It was all there. I don't know what to think...but am relieved and will lern my lesson and avoid such sites but if you happen to be reading this and have ended up in similar situation keep contacting them, be polite and give it 10 days!
Cheers to everyone and have a good holiday

How long did you have to wait? I was fully verified 1$ days ago and they keep saying it's still wit the payment team and there's no update

 

[OneSpinAway]

Hello everyone, I am in a similar situation with £1,000 pending, unfortunately I did not read the reviews before depositing, on and off couple of hundred quid in, few days ago won £1000 on a £1 spin.
Withdrawal request to card, day later canceled, excuse of please verify your older card, submitted a bank statement and they were happy with that. Withdrawal request submitted again, 24 hours later, cancelled, excuse of please verify your current card, send image blocking out certain amount of digits. Withdrawal request gone in, 24 hours, cancelled. Excuse, please submit your withdrawal via another method I.e open banking as well have some issues paying out to bank cards. This method is via IBAN number. This time I verified my IBAN and then processed with withdrawal, this was roughly 5 hours ago, waiting to see what the next 24 hours brings. I have read reviews and a similar situation has happened before. What I'm expecting next is for them not to review it within 24 hours, I will have to get back in touch via live chat to which they will reply, we have escalated this to the payment team for you. Same old excuse of the casino administration may require further verification.

**Update**
My withdrawal request has been accepted around 5 hours after processing it via IBAN, them email states funds will be reflected in my bank account within 1-7 business days, I will provide an update on what happens next.

 

[teckiwi]

Fingers crossed for you, were you trying to cashout to a debit visa/mastercard or something?

 

[OneSpinAway]

@teckiwi yes, I tried cashing out to my MasterCard which is what I deposited with. I have seen reviewed where people have had to complain due to their 'payments department' not operating within the 1-7 business days as stated on their withdrawal acceptance email. The usual response is that they are busy or whatever. The issue I'm facing is that no-one updates their reviews as to whether they have actually received funds or not. There are some reviews where people have received funds so I am a little hopeful

 

[OneSpinAway]

**Update**
I have just received £971 into my bank, I'm guessing the £29 is due to transaction/ conversion fees, I'm not complaining either way

 

[OneSpinAway]

**Update**
Had another dabble to see if it was a one off, won £200 and they have authorised it for payment to my bank. Casino is legit , there's clearly a really strict withdrawal process. I would recommend using a singular bank card for deposits and if you withdraw, get it withdrawn to the same account via IBAN. This way there will be less verification and less messing around

 

[14templeway]

**Update**
I have just received £971 into my bank, I'm guessing the £29 is due to transaction/ conversion fees, I'm not complaining either way

I’m having the same issue. Payout has been accepted. Been waiting 5 days to receive payment and nothing yet.

 

[OneSpinAway]

I’m having the same issue. Payout has been accepted. Been waiting 5 days to receive payment and nothing yet.

Hi temple, it will arrive, they do say payments can take between 1-7 business days so I would suggest when day 8 arrives get on live chat

 

[SYPlayer95]

Hi temple, it will arrive, they do say payments can take between 1-7 business days so I would suggest when day 8 arrives get on live chat

Good luck, but nobody should be waiting 8 days in this day and age for a withdrawal to be processed.