Resolved Caution: Do NOT use the word "addicting"

lfrancis

Dormant account
Joined
Jun 29, 2008
Location
Los Angeles, CA, USA
Well, I have had an account with All Jackpots for many years. I play their tourneys EVERY DAY. I play most of them as a matter of fact. I have NEVER come in up on the first page, but did get 87th place in the big $100K tourney and got $150 back for a $120.00 investment. To me that was a big win, biggest ever in All Jackpots tourney.

Anyway, I phoned support today and just jokingly said that I was addicted to their tourneys and wanted to know what it took to actually win. The support guy, William, whom I have NEVER talked to before, asked me to hold on and I said allright after verifying my name, addy, phone, email, date of birth, etc. So, took the casino account number, came back 3 minutes later to inform me that they have a strict policy about addiction and they would therefore be closing my account in 30 minutes.

Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account. I had $30 left in the account when it was closed and also had played 4 rounds on the 25K weekend tourney and that cost me $80.00. Of course now I would not even be able to complete that tourney and I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair and certainly don't think losing the 90.00 I had invested in unfinished tourneys was right at all. Any ideas from anyone?

I emailed all this to the staff and no reply 4 hours later so I phoned again and they proceeded to tell me to call back on Monday!! This casino is SO good at just putting you off, but closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless. Any advise will be appreciated. Thanks. Laura
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
Laura M/F I am so sorry this happened
they might have a rep here seems to me
the CS people was way to harsh an Quick

LOL I know you an you are in no way addicted
maybe some 1 can steer you in the right direction

Good Luck

Cindy
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
Actually, he was doing his job by the book.

It shows that the JP have trained personel.

They must stop you from gambling if you exhibit signs of problem gambling. You can say anything you like after and even show up in a jet with a wad of thousand dollar bills ( although that will get you in the door of a lot of places) but the fact remains that you gave him the idea that you were (addicted, problem) and he did what he deemed necessary to help you and help him keep his job and his casino in good standing.

(sorry I thought it was allslots, but I hope all jackpots did it for the same reasons)
 
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Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
They must stop you from gambling if you exhibit signs of problem gambling.

Gambling problem? For God's sake, OP was playing tourneys. Tourneys, even buy-in ones, can hardly ruin anyone. Do they? :confused:

Also, OP has valid point regarding money she had in her account and game in progress, at the time she was locked out. I am sure there should have been a more efficient way to handle THIS issue...
 

j_l

Banned User
Joined
Aug 12, 2008
Location
UK
It was a bit silly using the word addicted directly to casino staff though, yes? Any other casino would probably do the same.

Although firstly, I think they should have discussed it with you adultly, over the phone or something like that before making an instant decision.

I imagine you are feeling extremely frustrated now as well.

Lesson learned, the hard way!
 

missmichelle

Meister Member
Joined
Sep 17, 2008
Location
Tucson AZ
This is ridiculous. I sure hope they do the right thing. If you don't get your account open to finish the tournament they need to refund what you had already invested. Keep us updated.

Michelle
 

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
......Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account.......I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair.....closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless....

Did this guy used to work for the Governor of Kentucky?
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
It's almost like a really bad joke .. they pay developers thousands and thousands of dollars to make their games as addicting as possible, and then this ? Makes you wonder...
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I am absolutely stunned. This is just an expression to say that you like to play the tourneys very much. Unless you told them that you were on your last pennies or that you were borrowing to fund the tourneys what's wrong with saying you are addicted to them. Have they taped the conversation? If the actual conversation was recorded you should ask David Brickman to look into this. Send Jackpot Factory a pm.

Well, I have changed the wording under my username just for you. Any casinos want to ban me?
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
I can understand your frustration, but lets face it. Who loses here? The casino does!
There are several hundreds other sites which has the same poker and some reputable ones too...So in a way they are doing you a favor.

And to everyone here who belongs to this forum and read these posts WE are more or less "addicted" LOL No offense meant! if ypou prefer not to call it addiction how about "habit"
So to the author, as soon as you receive your monies left there, look at the positive side and move on . As I said there are several other poker sites which runs tournament 24/7 365 days a year so no problem!
 

Antonia1953

Dormant account
Joined
Feb 12, 2003
Location
The Sonora
Do NOT use the word "addicting"

If they ban all the addicts they will be out of business. It's not like there's a bodily fluid to check for confirmation. What exactly indicates gambling addiction?
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Well, I have changed the wording under my username just for you. Any casinos want to ban me?

LOL, I had the word 'addict ;) ' on my personal profile, under 'About Me' section since registering on this forum. Note though that ;) icon added to the word makes all the difference.

On a serious note, it is nice that casino in question seemed to take addiction issue seriously, but judging by the way it was handled in this particular case, it looks like the rep who took the decision has no clue what gambling addiction is, and acted just like an automat that activates on hearing a certain voice signal...
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
Wow... the casino can't win, no matter what it does....

If the casino had let any player play and he/she did have a problem, they would have been accused of taking advantage of a person with an illness and ignoring the verbal clues the player gave that there was a problem.

But now that the casino IS doing the right thing by not allowing a player to play AFTER the player has indicated there is a problem.... and the casino still comes out a bad guy to some.

Well I for one, like the idea that the casino is looking out for and doing what is best for people with gambling problems.

People around here yell and scream when a casino treats people poorly...

I guess they yell and scream when a casino does the right thing as well.

Gambling addiction is a serious problem and it needs to be treated like the serious problem it is.

my 2 cents
 
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Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
bit overboard

Well i have to say i think the casinos gone OTT this time..the way it was implied was akin to me saying im "addicted" to watching tv,does this mean the guys will come and stop me watching tv?? im "addicted" to travelling does this mean ill get my passport whipped off me? na course it wont and this guy sure is the proverbial "jobsworth" .i totaly understand casinos doing this if people are admitting they are "compulsive gambling" but the tense in which this was said and the outcome as far as i can see is just laughable to be honest ...just my opinion...
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
Well i have to say i think the casinos gone OTT this time..the way it was implied was akin to me saying im "addicted" to watching tv,does this mean the guys will come and stop me watching tv?? im "addicted" to travelling does this mean ill get my passport whipped off me? na course it wont and this guy sure is the proverbial "jobsworth" .i totaly understand casinos doing this if people are admitting they are "compulsive gambling" but the tense in which this was said and the outcome as far as i can see is just laughable to be honest ...just my opinion...

Could be.
But it could also be that the player understated here what was actually said to the CS rep...
After all, we are only hearing one side of the story.

I have a hard time believing even a very very diligent casino would turn away a good regular player unless there was a real problem somewhere...
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
yeah

Could be.
But it could also be that the player understated here what was actually said to the CS rep...
After all, we are only hearing one side of the story.

I have a hard time believing even a very very diligent casino would turn away a good regular player unless there was a real problem somewhere...

I guess just take people at their word and if it was said "very" differently then i could see where the over eager cs could be exhonerated..ahh well
 

c_note

Full Member
Joined
Feb 5, 2002
Location
divide by zero
I play their tourneys EVERY DAY. I play most of them as a matter of fact.

Looks to me like maybe the casino had a reason to consider your statement more seriously than you wanted them to.

Compulsive Gambling is a HUGE problem for the industry. Most countries banning online gambling use Gambling addiction as the reason. How many articles have you read about people screwing up their lives and the lives of their families because they had a problem? Lots of them.

This is not to say you do have a problem, but when the CSR got to hear "Addicted" and saw your game play logs, a bunch of loud sirens probably went off, in exactly the correct way, with exactly the correct response (Locking you out).

BUT, they have failed completely in returning your balance to you, and also in considering returning all funds for uncompleted games/tourneys, which I personally feel you should get refunded.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I agree it sounds OTT, but you have to remember we live in an age where everyone sues everyone else if they think they have found an easy way to get rich. Spilled your coffee? Don't worry - just sue McDonalds for making it too hot!

Imagine if you one day ended up a registered addict...the casino would be chastised everywhere for not doing something about it. They don't really have a choice. While it is frustrating for you, it's society that has caused the problem.

If you get a plane, walk through customs and they ask if you have anything to declare and you say "yeah a 5 mega-tonne nuclear bomb under my hat", you're arrested, no questions asked, no travel, plain and simple. Again, a product of the society we live in despite it being fairly obvious a 5 mega-tonne nuclear bomb ain't gonna be under your hat :)
 

patrina

Dormant account
Joined
Mar 30, 2007
Location
Ontario, Canada
Wowsa, I cannot believe this. I know what you meant when you said 'addiciting' We are addicted to all sorts of things in life. Frankly, I use that word freely, "I am so addicted to coffee" "I am so addicted to a certain t.v. show" "I am addicted to a certain slot machine" So, no I am not actually addicted to this certain slot machine, but it is a figure of speech. And I know that's what you were trying to say, with a light sense of humour added. I think that it was wrong for him to jump the gun this way. Unless you are making deposits that you cant afford or your health is suffering in some way, or other areas of your life are suffering, then the wording you used should of been taken just how it was meant. And, you were also probably trying to make small talk and be friendly. Sometimes when I talk to a casino I will talk or joke about a certain game. The casino rep has even joked back, saying things like "geez I hate when that happens" or (and I think I might even have this email somewhere) "I know how addicting a certain game can be" I would send the manager a email and explain your situation. I dont think this is right "at all"
Patrina p.s. I have about 7500 emails in my inbox, (I know) but if I can find that email (I'll try to search) I will paste it, of course I would block out the name, but c'mon. Unless you have shown other "addictive" behaviour, this should of slid. imo
 
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