lfrancis
Dormant account
- Joined
- Jun 29, 2008
- Location
- Los Angeles, CA, USA
Well, I have had an account with All Jackpots for many years. I play their tourneys EVERY DAY. I play most of them as a matter of fact. I have NEVER come in up on the first page, but did get 87th place in the big $100K tourney and got $150 back for a $120.00 investment. To me that was a big win, biggest ever in All Jackpots tourney.
Anyway, I phoned support today and just jokingly said that I was addicted to their tourneys and wanted to know what it took to actually win. The support guy, William, whom I have NEVER talked to before, asked me to hold on and I said allright after verifying my name, addy, phone, email, date of birth, etc. So, took the casino account number, came back 3 minutes later to inform me that they have a strict policy about addiction and they would therefore be closing my account in 30 minutes.
Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account. I had $30 left in the account when it was closed and also had played 4 rounds on the 25K weekend tourney and that cost me $80.00. Of course now I would not even be able to complete that tourney and I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair and certainly don't think losing the 90.00 I had invested in unfinished tourneys was right at all. Any ideas from anyone?
I emailed all this to the staff and no reply 4 hours later so I phoned again and they proceeded to tell me to call back on Monday!! This casino is SO good at just putting you off, but closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless. Any advise will be appreciated. Thanks. Laura
Anyway, I phoned support today and just jokingly said that I was addicted to their tourneys and wanted to know what it took to actually win. The support guy, William, whom I have NEVER talked to before, asked me to hold on and I said allright after verifying my name, addy, phone, email, date of birth, etc. So, took the casino account number, came back 3 minutes later to inform me that they have a strict policy about addiction and they would therefore be closing my account in 30 minutes.
Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account. I had $30 left in the account when it was closed and also had played 4 rounds on the 25K weekend tourney and that cost me $80.00. Of course now I would not even be able to complete that tourney and I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair and certainly don't think losing the 90.00 I had invested in unfinished tourneys was right at all. Any ideas from anyone?
I emailed all this to the staff and no reply 4 hours later so I phoned again and they proceeded to tell me to call back on Monday!! This casino is SO good at just putting you off, but closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless. Any advise will be appreciated. Thanks. Laura